Book Kimpton Hotels rooms in West End

"I arrived to my room not being fully cleaned, which was highly upsetting. I called down and explained the condition to the front desk and they responded promptly with housekeeping cleaning the entire room and making the bed. The overall stay was relaxing and the hotel handled my issue adequately. "

"Clean room/ walking distance to everything/ staff was friendly and helpful "

"The only interactions I had with staff was after checking in, someone directed us to the elevator. Didn’t realize anyone was nearby because I would have loved help checking in. And I called the front desk to have the expensive buffet removed after regrettably opting in while checking in. That person was nice. Otherwise, the hotel was basically STAFF-LESS. Ghost town. The room was incredibly small! I didn’t expect that. The M in Citizen M mist stand for Macro? I hope you’re not expecting privacy while you use the bathroom and shower. And the bed is pushed against the wall, so someone has to climb over the other person. Hope you don’t get up in the middle of the night for the bathroom. I didn’t enjoy the ipad to control the room either. No information on things to do in the area, or information about the hotel itself. One of the elevators got stick on the third floor twice. The location was great, as it’s across the street from the T, and there is Wendy’s, Dunkin, and Whole Foods nearby. That was probably the best part about staying here. Designed for young couples- I’m not sure myself as a young couple would have enjoyed it, and as a parent traveling with a teen, we definitely did not enjoy it. It was clean, and it was the cheaper hotel we found, but we would have been happier paying double to stay elsewhere. Lesson learned! I would not recommend this hotel."

"Main entrance was a bit tight to pass through with my wide suitcase. Also there are steps making it more difficult. I suggest using the side entrance. The store attached to hotel was great. Picked up coffee and snacks. A bit pricey but I guess you’re paying for convenience. My room was clean. Surprised that after taking an elevator to my floor I still had to take more steps up to get to my room. So be aware if your like me and struggle with steps. I wonder if it’s because I stayed in the smaller room. The room is snug like stretchy jeans. Five more pounds and I wouldn’t have fit. Worked out well for me since I don’t need a lot of room. Most important it was clean and smelled clean. Housekeeping was great. They were able to give me a mini fridge which I really appreciated. "

"Always an amazing stay. "

"Great location. Shared bathrooms were always cleaned regularly. Good work and lounging space in the lobby"