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Copal Tulum Hotel

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Couples treatment rooms, body treatments, aromatherapy
Creator video
2 restaurants, breakfast, lunch, dinner served; international cuisine
Private kitchen
Exterior detail
Luxury
4.5 star property
8.8

Excellent

Jungle-inspired oasis in Tulum

Lush jungle gardens surround the infinity rooftop pool, creating a tropical retreat in Tulum's heart. Guests can enjoy fresh sushi at on-site restaurants or unwind with a spa massage. A 24/7 concierge arranges excursions to nearby beaches, just ten minutes from this serene sanctuary.

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Calle Ixchel sn, Tulum, QROO, 77760
  • Place, Dos Aguas Park
    ‪13 min walk‬
  • Place, Jaguar Park
    ‪19 min walk‬
  • Place, Hunab Lifestyle Center
    ‪19 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪64 min drive‬

Room options

View all photos for Deluxe Double Room, 1 King Bed, Terrace

Premium bedding, down comforters, memory foam beds, minibar

Deluxe Double Room, 1 King Bed, Terrace

8.8 out of 10
Excellent
(13 reviews)
  • Garden view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Apartment, 1 Bedroom, Terrace, Garden View

Private kitchen

Luxury Apartment, 1 Bedroom, Terrace, Garden View

9.0 out of 10
Wonderful
(4 reviews)
  • Garden view
  • 1023 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 King Sofa Bed

View all photos for Premium Double Room, 1 King Bed, Private Pool, Garden View

Private pool

Premium Double Room, 1 King Bed, Private Pool, Garden View

8.4 out of 10
Very good
(22 reviews)
  • Garden view
  • 786 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

Private kitchen

Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

8.6 out of 10
Excellent
(10 reviews)
  • Garden view
  • 807 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed

View all photos for Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

Private pool

Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

9.2 out of 10
Wonderful
(5 reviews)
  • Garden view
  • 1163 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed

View all photos for Luxury Apartment, 2 Bedrooms, Terrace, Garden View

Private kitchen

Luxury Apartment, 2 Bedrooms, Terrace, Garden View

9.6 out of 10
Exceptional
(5 reviews)
  • Garden view
  • 1313 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 1 Bedroom, Private Pool

43-inch Smart TV with satellite channels, TV, Netflix

Luxury Apartment, 1 Bedroom, Private Pool

  • Garden view
  • 969 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 King Sofa Bed

View all photos for Premium Apartment, 1 Bedroom, Private Pool, Garden View

Private pool

Premium Apartment, 1 Bedroom, Private Pool, Garden View

9.8 out of 10
Exceptional
(6 reviews)
  • Garden view
  • 1658 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

43-inch Smart TV with satellite channels, TV, Netflix

Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

8.0 out of 10
Very good
(4 reviews)
  • Garden view
  • 1776 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

Private pool

Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

  • Garden view
  • 2314 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds, 2 Twin Beds and 1 King Sofa Bed

View all photos for Premium Apartment, 2 Bedrooms, Private Pool, Garden View

Premium bedding, down comforters, memory foam beds, minibar

Premium Apartment, 2 Bedrooms, Private Pool, Garden View

  • Garden view
  • 2303 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 4 Bedrooms, Garden View

Premium bedding, down comforters, memory foam beds, minibar

Luxury Apartment, 4 Bedrooms, Garden View

  • Garden view
  • 3100 sq ft
  • 4 bedrooms
  • Sleeps 10
  • 2 King Beds, 4 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Rooftop Apartment, 3 Bedrooms, Private Pool, Garden View

Premium bedding, down comforters, memory foam beds, minibar

Luxury Rooftop Apartment, 3 Bedrooms, Private Pool, Garden View

  • Garden view
  • 3 bedrooms
  • Sleeps 8
  • 3 King Beds and 1 Double Sofa Bed

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About the neighborhood

Tulum

Zama stay.Your stay at this Zama hotel places you within 3 miles (5 km) of Tulum Beach and Tulum Mayan Ruins. Hospital de Tulum and Hunab Lifestyle Center are also within 2 miles (3 km).

What's nearby

  • Dos Aguas Park - 13 min walk - 0.7 miles
  • Jaguar Park - 19 min walk - 1.0 mile
  • Hospital de Tulum - 19 min walk - 1.0 mile
  • Hunab Lifestyle Center - 19 min walk - 1.0 mile
  • Tulum Mayan Ruins - 11 min drive - 3.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 111 min drive

Restaurants

  • ‪Coco Cafe - ‬13 min walk
  • ‪Nimeño Bakery - ‬5 min walk
  • ‪Jasmine - ‬13 min walk
  • ‪Olio - ‬18 min walk
  • ‪La Baguette - ‬16 min walk

About this property

Copal Tulum Hotel

4.5-star luxury hotel near Tulum Beach
Copal Tulum Hotel offers its guests 2 outdoor swimming pools and a health club. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Copal Tulum Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Tulum hotel.

  • 85 guestrooms or units
  • 2 dining venues
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
Copal Tulum Hotel offers 85 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Memory foam beds feature down comforters and premium bedding. 43-inch Smart televisions come with satellite channels and Netflix.

Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and hair dryers. This Tulum hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and ceiling fans. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The Healing Spot has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

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Property amenities

Family friendly

  • 2 outdoor pools
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: MXN 360 to 360 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle rentals
  • Bicycle tours
  • Full-service spa

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool

Room amenities

Entertainment

  • 43-inch smart TV with satellite channels
  • Netflix

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Chef service
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Copal Tulum Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 360 to 360 per person
  • Airport shuttle fee: MXN 2500 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: MXN 250 (one-way), (up to 17 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. The property is professionally cleaned. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Copal Tulum Hotel Hotel
Copal Tulum Hotel Tulum
Copal Tulum Hotel Hotel Tulum

Frequently asked questions

How close is Copal Tulum Hotel to the airport?

Copal Tulum Hotel is 25.5 mi (47-min drive) away from the Tulum Intl. Airport (TQO) airport, the closest popular airport to the property.

How much does it cost to stay at Copal Tulum Hotel?

As of May 2, 2026, prices found for a 1-night stay for 2 adults at Copal Tulum Hotel on May 5, 2026 start from $96, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Copal Tulum Hotel have an airport shuttle?

Copal Tulum Hotel offers an airport shuttle 24 hours a day, on request, for a charge of MXN 2500 per vehicle, one-way.

How close is Copal Tulum Hotel to the beach?

This hotel is 3.4 mi (12-min drive) from Tulum Beach and 3.5 mi (14-min drive) from Playa Paraiso. Don't forget your sunscreen!

Does Copal Tulum Hotel offer free breakfast?

Free breakfast isn’t provided at Copal Tulum Hotel, but cooked-to-order breakfast is offered for a fee of between MXN 360 and 360 per person. It's available every day from 7:30 AM to 11:30 AM.

Is there a casino at Copal Tulum Hotel?

No, there is no casino at this hotel.

What time is check-in at Copal Tulum Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Copal Tulum Hotel?

This hotel offers free self parking.

Does Copal Tulum Hotel have a pool?

Copal Tulum Hotel features 2 outdoor pools. Guests can enjoy pool access from 7:00 AM to 9:00 PM.

Does Copal Tulum Hotel have a restaurant?

There are 2 onsite restaurants, offering options like international cuisine, a poolside location, and pool views.

Does Copal Tulum Hotel have a spa?

Pamper yourself with a day at The Healing Spot, where you can enjoy hot stone massages, facials, and mani/pedis.

How close is Copal Tulum Hotel to downtown Tulum?

Copal Tulum Hotel is 0.7 mi away from Tulum.

Copal Tulum Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 677 out of 1000 reviews
Rating 8 - Good. 148 out of 1000 reviews
Rating 6 - Okay. 66 out of 1000 reviews
Rating 4 - Poor. 48 out of 1000 reviews
Rating 2 - Terrible. 61 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Jaylene

Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing! Each day you were greeted with a big smile and told to enjoy your day! Each night you were greeted with an even bigger smile and wanted to know about all your adventures. Rooms were very clean and comfortable! We are sad to leave as we met so many people at the hotel (staff) and around the town that became like family! Shedding a little tear as we drive to the airport, it’s not goodbye it’s see you later ❤️
Stayed 9 nights in Jan 2026

10/10 Excellent

Anne, Beckenham

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was beautiful with the rooms built in a square around a dense jungle garden. There were two lovely pools - one in the garden and one on the rooftop. We had a beautiful contemporary room, well in fact a suite with two bedrooms and lounge/diner thanks to our VIP upgrade. The staff were very professional and helpful. We can’t comment on the restaurants as we didn’t use them. We were delighted with our stay.
Stayed 3 nights in Jan 2026

10/10 Excellent

Katrina

Liked: Cleanliness, property conditions & facilities
I had a lovely time at this hotel. The staff & customer service were exceptional - thanks especially to Johnny & Ivy & the cleaning staff. I started in a jungle room and found it quiet, dark, and cool. I later switched to a rooftop room which was super sunny and hot. Both rooms were great, it just depends what you're looking for. My preference was the rooftop.
Stayed 6 nights in Jan 2026

10/10 Excellent

Allontae

Stayed 3 nights in Jan 2026

10/10 Excellent

Nick

Stayed 2 nights in Oct 2025

10/10 Excellent

matthew

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing value. Great service, victor and max were great. Room looked incredible. Atmosphere is very calm and relaxing. Highly recommend
Stayed 1 night in Jan 2026

10/10 Excellent

Mehak

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff, very nice rooms. Great ambience love it 💕 their food is awesome 😊👍 Highly recommend
Stayed 3 nights in Jan 2026

10/10 Excellent

Armon

Liked: Cleanliness, amenities, property conditions & facilities
Amazing!
Stayed 4 nights in Jan 2026

10/10 Excellent

Meredith

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great, great service, perfect location, would definitely stay again.
Stayed 4 nights in Jan 2026

10/10 Excellent

Anthony, Lompoc

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The entire staff was outstanding, welcoming, friendly and professional! Our room was spacious and clean. We had an issue with noise in the early hours (2-3AM) but the staff was on top of it quickly
Stayed 3 nights in Jan 2026

8/10 Good

Mikey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean although starting to show some wear and tear. Everything was as described and had ordered room service several times. The restaurants on site are a huge help for quick meals. There is an OXXO around the corner and it's about a 10 min walk into the heart of Aldea Zama.
Stayed 8 nights in Jan 2026

10/10 Excellent

Jeremy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing little hotel located in Tulum. If you’re looking for somewhere to stay that meets all your needs and get you close to all the activities this is it.
Stayed 11 nights in Dec 2025

10/10 Excellent

Kiana

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good customer service. Clean room and amenities. Best massage ever. Great food and hookah! Love it and definitely will be back again.
Stayed 4 nights in Jan 2026

10/10 Excellent

Luis Eduardo

Stayed 11 nights in Dec 2025

10/10 Excellent

Larry

Stayed 3 nights in Jan 2026

6/10 Okay

Badis

Traveled with partner
Liked: Property conditions & facilities
Disliked: Amenities
Room was clean at arrival. We stayed 4 nights. Room was cleaned only once. Missing restroom products. And service is missing for exemple we needed water middle of the night they make you go to the reception to pay it instantly. Wasn’t too pleased with the stay overall. Highlight of the stay was as Max. Great employee hard worker warm and very attentive to the guests needs.
Stayed 4 nights in Jan 2026

10/10 Excellent

Shakeem

Stayed 3 nights in Jan 2026

4/10 Poor

Janeen

Stayed 2 nights in Dec 2025

10/10 Excellent

Julie

Liked: Cleanliness
Stayed 5 nights in Dec 2025

10/10 Excellent

JOSE

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
A little trouble in the arrival, but inmediately solved by staff. Special thanks to Max. A very kindly person for his attendance.
Stayed 7 nights in Dec 2025

8/10 Good

Alberto

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I nice place to stay
Stayed 7 nights in Dec 2025

8/10 Good

Aruvita

Great hotel, restaurant was good but v slow service
Stayed 2 nights in Dec 2025

8/10 Good

Aruvita

Traveled with family
Liked: Cleanliness, property conditions & facilities
Hotel ambience, location, staff were all v good Restaurant was ok, otherwise would have rated higher - v slow service and only one server for the whole restaurant
Stayed 3 nights in Dec 2025

8/10 Good

Sergio

Liked: Cleanliness, amenities, property conditions & facilities
Wasn’t the best but it wasn’t bad I think there is better hotels in Tulum
Stayed 3 nights in Dec 2025

6/10 Okay

Amy, Huixquilucan

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Lo descrito en su página, en relación a lo que ofrece el hotel, con lo que recibes no es lo mismo, como servicio de TV, cafetera, etc. El colchón es muy malo, perjudica la espalda.No hay basurero en la recámara ni caja de pañuelos deshechables, falta de iluminación en recámara y baño. La puerta desde el pasillo hacia nuestra terraza no tenía manera de cerrarse. Las toallas de la alberca deshiladas e incluso hasta rotas. El hotel, a pesar de verse bonito no es un hotel amigable para poder pasar un día relajado en su alberca, que estaba incluso sucia. Por la ubicación y costo seguramente podrán encontrar un mejor hospedaje.
Stayed 7 nights in Dec 2025