Keio Plaza Hotel Tokyo

4.5 star property
Family-friendly 4.5-star hotel near Tokyo Metropolitan Government Building
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Photo gallery for Keio Plaza Hotel Tokyo

Seasonal outdoor pool, open 9:00 AM to 7:30 PM, lifeguards on site
Creator video - submitted by George Avelino
40-inch flat-screen TV with satellite channels, TV, DVD player
5 bars/lounges
40-inch flat-screen TV with satellite channels, TV, DVD player

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Room service
  • Parking available
  • Housekeeping

Explore the area

View in a map
2-2-1 Nishi-Shinjuku, Shinjuku-Ku, Tokyo, Tokyo-to, 160-8330
  • Tokyo Metropolitan Government Building
    ‪2 min walk‬
  • Shinjuku I Land
    ‪3 min walk‬
  • Shinjuku Gyoen National Garden
    ‪15 min walk‬
  • Tokyo (HND-Haneda)
    ‪18 min drive‬

Room options

Plaza Superior South Wing Twin, Non Smoking, 20F above

8.6 out of 10
Excellent
(17 reviews)
  • 324 sq ft
  • City view
  • Sleeps 6
  • 2 Large Twin Beds

Superior Twin Room, Non Smoking

8.0 out of 10
Very good
(26 reviews)
  • 366 sq ft
  • City view
  • Sleeps 6
  • 2 Large Twin Beds

Deluxe Select Twin Connecting Room, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 764 sq ft
  • City view
  • Sleeps 8
  • 4 Large Twin Beds

Deluxe Select Twin, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 382 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Standard Twin, Non Smoking

8.8 out of 10
Excellent
(28 reviews)
  • 253 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Premier Grand - Superior King with the Club Lounge Access (breakfast, tea, and bar time)

9.6 out of 10
Exceptional
(13 reviews)
  • 363 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Standard Double Room, Non Smoking

9.6 out of 10
Exceptional
(17 reviews)
  • 253 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

Luxury Deluxe Twin, Non Smoking (Universal Design)

10.0 out of 10
Exceptional
(1 review)
  • 506 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Deluxe Twin, Non Smoking (Universal Design)

7.6 out of 10
Good
(4 reviews)
  • 382 sq ft
  • City view
  • Sleeps 3
  • 2 Large Twin Beds

Junior Suite Twin, Non Smoking (Universal Design)

  • 725 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Plaza Superior South Wing King, Non Smoking

7.8 out of 10
Good
(9 reviews)
  • 324 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

Pure Wellness Room - Twin Room - Non Smoking

  • 382 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Plaza Deluxe Twin Room, Non Smoking (Main Tower)

9.0 out of 10
Wonderful
(2 reviews)
  • 382 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Standard Plus Double, Non Smoking

9.4 out of 10
Exceptional
(13 reviews)
  • 253 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

Plaza Standard Twin, Non smoking, No bathtub

  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Premier Grand - Deluxe King with the Club Lounge Access (breakfast, tea, and bar time)

9.4 out of 10
Exceptional
(15 reviews)
  • 377 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Premier Grand - Deluxe Twin with the Club Lounge Access (breakfast, tea, and bar time)

10.0 out of 10
Exceptional
(3 reviews)
  • 382 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Plaza Luxe Double, Non Smoking

8.8 out of 10
Excellent
(6 reviews)
  • 324 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

Premier Grand - Suite Twin with the Club Lounge Access (breakfast, tea, and bar time)

10.0 out of 10
Exceptional
(3 reviews)
  • 764 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 2 Large Twin Beds

Superior Plus Twin, Non Smoking

9.6 out of 10
Exceptional
(22 reviews)
  • 363 sq ft
  • City view
  • Sleeps 6
  • 2 Large Twin Beds

Plaza Superior Twin, Non smoking

  • City view
  • Sleeps 6
  • 2 Large Twin Beds

Plaza Deluxe South Wing Triple, Non Smoking, 20F above

9.0 out of 10
Wonderful
(8 reviews)
  • 441 sq ft
  • City view
  • Sleeps 8
  • 3 Large Twin Beds

Premier Grand - Suite King with the Club Lounge Access (breakfast, tea, and bar time)

  • 764 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Plus Twin, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • 382 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Deluxe Plus Double, Non Smoking

9.6 out of 10
Exceptional
(7 reviews)
  • 382 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Plaza Superior South Wing Twin, Non Smoking

9.0 out of 10
Wonderful
(22 reviews)
  • 324 sq ft
  • City view
  • Sleeps 6
  • 2 Large Twin Beds

Japanese Suite Twin, Non smoking

  • City view
  • Sleeps 2
  • 2 Large Twin Beds

Premier Grand - Deluxe 2 Queens with the Club Lounge Access (Breakfast, Tea, and Bar time)

10.0 out of 10
Exceptional
(3 reviews)
  • 382 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Plus Twin Room (Triple)

9.8 out of 10
Exceptional
(7 reviews)
  • 382 sq ft
  • City view
  • Sleeps 5
  • 2 Large Twin Beds and 1 Twin Sofa Bed

Plaza Luxe King, Non Smoking

8.8 out of 10
Excellent
(10 reviews)
  • 432 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Standard Plus - Twin Room

8.0 out of 10
Very good
(1 review)
  • 253 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Luxury Family Room, Non-Smoking

10.0 out of 10
Exceptional
(5 reviews)
  • 498 sq ft
  • City view
  • Sleeps 9
  • 5 Large Twin Beds

Plaza Deluxe South Wing Twin (Non-Smoking)

9.8 out of 10
Exceptional
(16 reviews)
  • 432 sq ft
  • City view
  • Sleeps 6
  • 2 Large Twin Beds

Plaza Deluxe South King (Non-Smoking)

8.8 out of 10
Excellent
(5 reviews)
  • 432 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Plaza Superior South Wing Double, Non Smoking

7.8 out of 10
Good
(8 reviews)
  • 324 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

South Tower Plaza Superior Queen Room

  • Sleeps 2

Main Tower Premier Grand Suite

  • Sleeps 2

Standard Single Room

  • Sleeps 1

South Tower Plaza Deluxe King Room

  • Sleeps 2

Main Tower Junior Suite Twin (Universal Design)

  • Sleeps 2

Main Tower Standard Room

  • Sleeps 2

South Tower Plaza Deluxe Twin Room

  • Sleeps 3

South Tower Plaza Superior Twin Room Non-smoking

  • Sleeps 2

Main Tower Standard Double Room

  • Sleeps 2

Main Tower Superior Plus Twin Room

  • Sleeps 3

Main Tower Plaza Deluxe Twin Room Smoking

  • Sleeps 2

Main Tower Superior Twin Room Smoking

  • Sleeps 3

Deluxe Select Twin

  • Sleeps 2

South Tower Plaza Deluxe Room

  • Sleeps 2

South Tower Plaza Superior Room

  • Sleeps 2

Main Tower Premier Grand Twin Suite

  • Sleeps 2

South Tower Luxe King Room

  • Sleeps 2

Main Tower Standard Twin Room Smoking

  • Sleeps 2

Main Tower Luxury Family Room

  • Sleeps 5

Main Tower Luxury Deluxe Twin (Universal Design)

  • Sleeps 2

Main Tower Premier Grand King Suite

  • Sleeps 2

Main Tower Club Room Premier Grand wide King Room

  • Sleeps 2

Main Tower Standard Plus Double Room

  • Sleeps 2

Main Tower Plaza Superior Twin Room Non smoking

  • Sleeps 3

South Tower Plaza Luxe Twin Room

  • Sleeps 3

Main Tower Plaza Deluxe Twin Room Non smoking

  • Sleeps 2

Main Tower Standard Double Room Smoking

  • Sleeps 2

Main Tower Club Room Premier Grand King Room

  • Sleeps 2

South Tower Plaza Luxe Queen Room

  • Sleeps 2

Main Tower Club Room Premier Grand Twin Room

  • Sleeps 2

Main Tower Superior Twin Room

  • Sleeps 3

Main Tower Deluxe Twin (Universal Design)

  • Sleeps 2

Main Tower Deluxe Plus Queen Room

  • Sleeps 2

Main Tower Club Room Premier Grand Two Queen Room

  • Sleeps 4

Main Tower Standard Twin Room Non smoking

  • Sleeps 2

Main Tower Standard Twin Room

  • Sleeps 2

Plaza Superior South Twin 20F above(Non-smoking)

  • Sleeps 3

South Tower Plaza Luxe Corner Room

  • Sleeps 2

Main Tower Standard Double Room Non smoking

  • Sleeps 2

South Tower Plaza Superior King Room

  • Sleeps 3

Main Tower Deluxe Plus Twin Room

  • Sleeps 2

Main Tower Plaza Superior Twin Room Smoking

  • Sleeps 3

Main Tower Superior Twin Room Non smoking

  • Sleeps 3

Deluxe Select Twin Connecting Room

  • Sleeps 4

Main Tower Plaza Deluxe Twin Room

  • Sleeps 2

South Tower Plaza Deluxe Triple Room

  • Sleeps 3

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About the neighborhood

Tokyo

City center stay.A stay at this Shinjuku hotel places you steps from Shinjuku Mitsui Building and within a 5-minute walk of Pentax Square. Shinjuku Nomura Building and Tokyo Metropolitan Government Building are also within half a mile (1 km).

What's nearby

  • Tokyo Metropolitan Government Building - 2 min walk - 0.1 miles
  • Shinjuku Sumitomo Building - 3 min walk - 0.2 miles
  • Shinjuku I Land - 3 min walk - 0.2 miles
  • Shinjuku Gyoen National Garden - 15 min walk - 0.8 miles
  • Meiji Jingu Shrine - 3 min drive - 1.5 miles

Getting around

  • Tochomae Station - 3 min walk
  • Shinjuku Station - 8 min walk
  • Haneda Airport (HND) - 38 min drive

Restaurants

  • ‪Y's 新宿エステック情報ビル店 - ‬2 min walk
  • ‪あるでん亭 - ‬4 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪コメダ珈琲店 - ‬1 min walk
  • ‪ドトールコーヒーショップ - ‬3 min walk

About this property

Keio Plaza Hotel Tokyo

Family-friendly 4.5-star hotel near Tokyo Metropolitan Government Building
Keio Plaza Hotel Tokyo offers its guests a fitness center and a seasonal outdoor pool. There are 10 restaurants and 3 coffee shops/cafes, as well as a grocery/convenience store. You can unwind with a drink at one of the 5 bars/lounges. A computer station is on site and WiFi is free in public spaces.

A meeting room and coworking spaces are available. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the luxury Keio Plaza Hotel Tokyo. An airport shuttle at scheduled times is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Keio Plaza Hotel Tokyo was completed in March 2020.

Smoking is allowed in designated areas at this 4.5-star Tokyo hotel.

  • 1452 guestrooms or units
  • 47 levels
  • 2 buildings
  • 10 dining venues
  • 5 bars or lounges
  • 3 coffee shops
  • Built in 1971
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Computer for guest use
  • Newspapers for purchase
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • 1 conference room
Keio Plaza Hotel Tokyo offers 1452 accommodations with DVD players and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters. 40-inch flat-screen televisions come with satellite channels. Bathrooms include slippers, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Similar properties

Property amenities

Family friendly

  • Baby toys
  • DVD player
  • Free theme park shuttle
  • Grocery/convenience store
  • High chair
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site
  • Seasonal outdoor pool
  • Stroller

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 5:30 PM at scheduled times
  • Free theme park shuttle
  • Self parking on site (JPY 1,000 per night; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: JPY 4,500 for adults and JPY 3,500 for children
  • 10 restaurants
  • 3 coffee shops/cafes
  • 5 bars/lounges

Things to do

  • Art gallery
  • Bicycle storage
  • Designer stores
  • Gym
  • Seasonal outdoor pool
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (40 inch wide door)
  • Front entrance ramp
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 40-inch flat-screen TV with cable/satellite channels
  • DVD player

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water
  • Late-night room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Free daily newspapers
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Meals are not included in the room rate for children ages 5 years and younger who are included in the reservation.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are available for JPY 35000.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 4500 for adults and JPY 3500 for children
  • Airport shuttle fee: JPY 1250 per person (one-way)
  • Airport shuttle fee per child: JPY 630 (one-way), (from 1 to 12 years old)
  • Self parking fee: JPY 1000 per night (in/out privileges)
  • Rollaway bed fee: JPY 35000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • The seasonal pool will open July 19 and close September 28.
  • Pool access available from 9:00 AM to 7:30 PM.
  • One child 5 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Keio
Keio Hotel
Keio Hotel Tokyo Plaza
Keio Plaza Tokyo
Keio Tokyo Plaza
Keio Plaza Hotel Tokyo Shinjuku
Keio Plaza Shinjuku
Keio Plaza Hotel Tokyo
Keio Plaza Hotel
Keio Plaza
Keio Plaza Hotel Tokyo Hotel
Keio Plaza Hotel Tokyo Tokyo
Keio Plaza Hotel Tokyo Hotel Tokyo

Frequently asked questions

How close is Keio Plaza Hotel Tokyo to the airport?

Keio Plaza Hotel Tokyo is 18 mi (38-min drive) away from the Haneda Airport (HND) airport, the closest popular airport to the property.

How much does it cost to stay at Keio Plaza Hotel Tokyo?

As of Sep 7, 2025, prices found for a 1-night stay for 2 adults at Keio Plaza Hotel Tokyo on Sep 29, 2025 start from $294.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Keio Plaza Hotel Tokyo have an airport shuttle?

Keio Plaza Hotel Tokyo offers an airport shuttle from 6:00 AM to 5:30 PM, at scheduled times, for a charge of JPY 1250. per person, one-way.

How close is Keio Plaza Hotel Tokyo to the beach?

This hotel is 10.5 mi (31-min drive) from Odaiba Beach Park.

Does Keio Plaza Hotel Tokyo offer free breakfast?

Free breakfast isn’t provided at Keio Plaza Hotel Tokyo, but buffet breakfast is offered for a fee of JPY 4500 for adults and JPY 3500 for children. It's available every day from 6:00 AM to 10:00 AM.

Is there a casino at Keio Plaza Hotel Tokyo?

No, there is no casino at this hotel.

What time is check-in at Keio Plaza Hotel Tokyo?

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM.

Is there free parking at Keio Plaza Hotel Tokyo?

Free parking is not available at this hotel. Self parking is available for JPY 1000 per night.

Does Keio Plaza Hotel Tokyo have a pool?

Keio Plaza Hotel Tokyo features a seasonal outdoor pool. Guests can enjoy pool access from 9:00 AM to 7:30 PM.

Does Keio Plaza Hotel Tokyo have a restaurant?

There are 10 onsite restaurants, offering options like Fusion cuisine and light fare.

Does Keio Plaza Hotel Tokyo have a spa?

There are no spa services available at this hotel.

How close is Keio Plaza Hotel Tokyo to downtown Tokyo?

Keio Plaza Hotel Tokyo is 4.1 mi away from Tokyo.

Keio Plaza Hotel Tokyo Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1766 out of 2576 reviews
Rating 8 - Good. 539 out of 2576 reviews
Rating 6 - Okay. 162 out of 2576 reviews
Rating 4 - Poor. 69 out of 2576 reviews
Rating 2 - Terrible. 40 out of 2576 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
PERFECT! Great location. The staff were most attentive throughout the stay. Loved the top floor Sky Plaza. Breakfast was a great experience every day. So much food to explore. If we ever go back, this will be the place we stay!
Stayed 8 nights in May 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything and the staff at reception are super helpful
Stayed 3 nights in Jun 2025

10/10 Excellent

Branden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience for first time trip in Tokyo. Excellent location! Very attentive and friendly staff!
Stayed 2 nights in May 2025

8/10 Good

James

Traveled with family
Liked: Cleanliness, amenities
Made sure to book in the newer south tower, and a larger size room for easy comfort. Staff is excellent at Keio Plaza Hotel. Quiet side of Shinjuku. If you stay here, try toast chicken at nearby Farmer's Chicken Nishi-Shinjuku! We got lucky with skies being clear enough to see Mt. Fuji from our room window - unexpected surprise! Property does seem due for some refreshing as bathroom and furnishings in living area feel outdated.
Stayed 6 nights in Jun 2025

10/10 Excellent

Ali

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is old but very well maintained. It is full of foreigners. The breakfast buffet is one of the best I’ve had. Very quick check-in. A lot of bus tours start from the love statue, which is a few minutes away from this location. Do you have bigger rooms for larger families, which is rare in Japan. We might consider coming back here.
Stayed 4 nights in Jun 2025

10/10 Excellent

Weiwei

Stayed 4 nights in Jun 2025

10/10 Excellent

Qin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient location in Shinjuku with clean spacious room
Stayed 4 nights in Jun 2025

10/10 Excellent

Miguel

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms are a little small but standard for a Japanese property other than that the hotel is fab it reminds me of the plaza hotel in home alone !!!
Stayed 2 nights in May 2025

4/10 Poor

Estela, cerritos

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Outside and hotel lobby look great and fancy but the rooms are like cheap hotel. Bathroom door was squeaky, absolutely no sound proof so can hear flushing from next room. Beds were as if we were sleeping on the floor and portable AC unit was a joke. Lacked amenities like slippers and umbrellas like other properties.
Stayed 2 nights in Jun 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keio has always been my “go to” place to stay. Most previous business trips was the default Hotel. Still consistent with personal trips. Had to leave 1 Day early. I paid the entire amount when checking in. Let Hotel management know, they said normally have to go back to you for refund, but said they would credit back my CC. Hope it happens without getting hotels.com involved For refund
Stayed 8 nights in May 2025

10/10 Excellent

lynn, racine

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel, several restaurants on site to choose from. Walkable to many shops, a park and right across the property is the observation tower which also had a nightly light show that we could watch from our hotel rooms!
Stayed 2 nights in May 2025

8/10 Good

Chau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What I loved most about this hotel was their breakfast, it was a AYCE buffet that was so spectacular, what a way to start the day, the chefs wore uniform and there were stations of Japanese food, continental delights, mochis, well you name it, AYCE macarons! unfortunately the dinner buffet was expensive and not good. The bedding was amazing, firm pillows, the amenities were top notch, the only reason it is 4 instead of 5 was bc many employees spoke no English or w such heavy accent it was very frustrating to me. This hotel is close to everything, shoping, post office, convenience stores and 2 big department stores and many amazing yakitori Izakaya.
Sumptuous breakfast! 5-13-2025
front
lobby
beds very comfy, firm pillows
Stayed 3 nights in May 2025

10/10 Excellent

Alain

Liked: Cleanliness, amenities, property conditions & facilities
Service and amenities are impeccable, and it is a wonderful hotel at all levels. It is however unfortunate that prices DOUBLED in just 5-6 years. :-(
Stayed 8 nights in May 2025

10/10 Excellent

Rogelio

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing. They went out of their way to make you feel special. The attention to detail that the hotel places on the amenities in the room is the best I have ever seen. Love this place. Highly recommend it.
Stayed 2 nights in Jun 2025

10/10 Excellent

Ony

Traveled with family
Liked: Cleanliness
Beautiful hotel, wonderful, friendly and efficient staff. Close proximity to public transportation and lots of excellent restaurants.
Stayed 5 nights in Jun 2025

10/10 Excellent

Tony

Stayed 1 night in May 2025

10/10 Excellent

Jonelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location. Unfortunately at check-in we were required to take two rooms.
Stayed 4 nights in May 2025

8/10 Good

YIM

Liked: Amenities, property conditions & facilities
The space is definitely the highlight of the room, especially considering this is Shinjuku, Tokyo. Having the limousine bus right at the doorstep was so convenient, especially since we each had two large baggage. The whole room was a bit worn. It is clean but aged and tired. The biggest downside was the mould along the edge of the bathroom basin, which was very unpleasant. I kept accidentally touching it when washing my hands.
Stayed 10 nights in May 2025

10/10 Excellent

Sarah

Stayed 6 nights in May 2025

10/10 Excellent

Kasio

Traveled with family and small children
Liked: Cleanliness
They could accommodate my big family of 6 in one room. And service was excellent.
Stayed 4 nights in May 2025

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Beautiful hotel!
Stayed 4 nights in May 2025

10/10 Excellent

Jonathon

Liked: Property conditions & facilities
The Keio Plaza is in a great location opposite the Metropolitan Government Building and a 5 - 10 minute walk to the hustle and bustle of Shinjuku Station, shopping, restaurant and entertainment district. The hotel broken into north and south buildings, has a variety of different restaurants, shops, a 7-Eleven and coin op laundary, the rooms are spacious and have all the mods cons and amenities to make yor stay that all the more enjoyable.
Stayed 7 nights in May 2025

10/10 Excellent

Libertad, Bell Gardens

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel. Would definitely recommend
Stayed 6 nights in Mar 2025

10/10 Excellent

Marisela

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in May 2025