2/10 Terrible
GRACE
Traveled with family
Oct 23, 2025
Disliked: Staff & service, amenities, property conditions & facilities
The staff was absolutely unhelpful. I left my purse in an uber and couldn't communicate with the cab company. I was leaving the country the next day. The staff refused to explain my situation to the cab company and did not attempt to help me resolve the problem at all. When I asked the staff to call the company a second time, they gave me so much pushback and when they finally called a second time, they barely spent any time on the phone. They could not answer my questions about whether the driver was found, how long it would take for them to locate the driver, or any other relevant information. When I asked to speak with a manager to help communicate, they refused. There is no working phone in the hotel room either, so I couldn't make the call myself. I asked if there was anywhere I could make a phone call, they said no and walked away. Completely dismissive and utter lack of urgency or willingness to help.
GRACE
Stayed 3 nights in Oct 2025