4/10 Poor
Oscar B.
Aug 2, 2025
Disliked: Cleanliness
Multiple issues
Unfortunately, our experience fell short of expectations. We encountered a late check-in due to a maintenance issue. We didn't receive a call or a notification to let us know the condo was ready. We ended up going to the reception at 5:45pm almost missing the office because the closing time was 6pm to find out the condo was ready. Due to these issues, we requested a late check out, and to our surprised we only received 30 extra minutes.Upon arrival, despite the floors and bathrooms being clean, we noticed an unpleasant odor in all the bed blankets and sheets. The dish washer was broken, and the dryer's filter was filthy, and no soap provided for the washer. There was no soap/shampoo available in all the bathrooms, and there weren't enough towels for the number of guests advertised in the listing. The towels provided were small, thin and scratchy, and there were insufficient blankets for all the beds mentioned in the listing.The beds were uncomfortable, particularly the master bedroom mattress, which had an odd structure causing guests to roll towards the middle. Pillows were also uncomfortable and not enough for everyone.The pool was below standard, dirty, and people were playing inappropriate music for children. We were also removed from the pool before the advertised closing time of 11 pm, and the security personnel were less than pleasant.The reception staff showed little effort to accommodate our family's needs with added to our disappointment with our stay.
Oscar B.
Stayed 1 night in Jul 2025
