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4.2 out of 5

"Front desk staff were very attentive. Made sure our stay was pleasant. " More

By a verified traveler on Sat 06 Jul 2019

Hotel Description

Hotel perfectly located for exploring Copperas Cove

City center stay

At this Copperas Cove hotel, you'll be within 9 miles (15 km) of 1st Cavalry Division Museum and 12 miles (20 km) of Killeen Mall. Vive Les Arts Theatre and Killeen Civic and Conference Center are within 12 miles (20 km).

Free perks

This hotel features an indoor pool and a fitness center. Business travelers can take advantage of the free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Free WiFi, sofa beds

Featuring conveniences like sofa beds and refrigerators, the 70 guestrooms also offer free WiFi and flat-screen TVs with digital channels. Other amenities include microwaves, coffee/tea makers, and pillow menus.

Suite, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$60* Per night/room Jun 14 - Jun 15

Suite, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Quality Suites ratings based on 13 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Quality Suites

Everyone (4) Couples (2) Family (2)
1 out of 5
After they changed my room fee they informed me there is a $150 retainer for amineties. The floor was really dirty coming in and the elevator is in horrible condition

Posted by on Nov 23, 2019

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Comment from Hotel Management

Jan 17, 2020 by Billy

Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience,

5 out of 5
Front desk staff were very attentive. Made sure our stay was pleasant.

Posted by on Jul 6, 2019

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Comment from Hotel Management

Jul 24, 2019 by Billy

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a VALUED CUSTOMER your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

5 out of 5
very good service, and a te beds were very comfortable

Posted by on Jun 27, 2019

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Comment from Hotel Management

Jul 25, 2019 by billy

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a VALUED CUSTOMER your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

4 out of 5

Posted by on May 12, 2019

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Comment from Hotel Management

May 15, 2019 by Billy

Thank you for taking the time to review our hotel regarding your recent stay. As a VALUED GUEST, your feedback is important. As we strive to deliver a flawless guest experience your review will encourage the staff to keep up the good work.

5 out of 5

Great room for a family of five

Pros: Great rate, especially for Thanksgiving week. Hotel was quiet but in a good location and convenient to shopping and dining. Great staff!
Cons: Some tiles in the bathroom were loose - that could be fixed.
Location: One block off business loop in Copperas Cove. Lots of fast food within walking or quick driving distance. Shopping and a movie theatre all nearby.
We selected the Comfort Suites in Copperas Cove for our quick road trip to Central Texas. We like staying at Comfort Suites because they easily sleep five people. The hotel was pretty easy to find - near a shopping area with grocery stores, fast food and sit down restaurants, shopping, and a Wal-Mart. But the hotel is off the main street, making it nice and quiet. The check-in staff were very friendly and made us feel welcome. We were able to get into our room right away - and when we opened the door we couldn't believe how large the room was. It was 301 - at the end of the hall. There was plenty of space for all three kids to spread out. Two queen beds and a pull out double sofa. There is a microwave and mini-fridge, and a large bathroom. But what I liked was in addition to the sofa there was an easy chair and a large desk with rolling chair. So there were plenty of places to sit, other than on the beds. The easy chair was nice for reading and watching movies on my Kindle. Breakfast was OK - the kids enjoyed the Texas shaped waffles. Checkout was fast and easy - the bill came under the door as we slept, and when we left the front desk staff did our checkout. Easy peasy! There is an indoor pool, which we didn't have time to use. And free wi-fi, but I never was able to connect to it, although I believe my husband did. Very happy we stayed here, and will definitely stay again if we are in the area.

Posted by , from Watauga, TX on Nov 27, 2017

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Comment from Hotel Management

Dec 10, 2017 by Chon

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Chon Williams Front Desk Manager Comfort Suites, Copperas Cove

1 out of 5

Comfort Suites Copperas Cove

Cons: Make front desk staff knowledgeable about their roles and limitations. Do not make promises you cannot keep or lie to customers.
Location: I was there for a running event. Never staying there again!!!
Wasn't a pleasant stay. I had booked a 2-night reservation then had to change it to 1. I called a week in advance and was told it would be okay by both Travelocity and a member of the hotel; however, I would need to cancel the initial reservation and rebook for 1 night. The agent from Travelocity canceled and booked it for me; I received an email stating my initial booking had been canceled and another email for my new reservation. When I arrived at the hotel and checked in, I was told I had 2 rooms; apparently the room wasn't canceled. I showed the front desk employee my cancellation email and said they don't honor 3rd party cancellations and whoever said it was "okay" wasn't authorized to cancel. She said I would need to email the manager but they were going to charge me a no-show fee for the other room. I emailed the manager with my cancellation notice and never got a response. Finally, decided to call, which took me 3 tries to speak to a manager. Also noticed I was previously charged for the 2 nights in addition to the no-show fee. Manager finally agreed to credit back the no-show fee but could not the amount for the 2-night stay even though someone on her staff approved it. Had I not been lied to, I would have just kept my original reservation and just been out 1 night, but now I am out about $300. Hotel does not take ownership for their own mistakes.

Posted by , from San Angelo on May 26, 2017

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5 out of 5

Great Hotel. Very clean

Great staff. Clean rooms..........................

Posted by , from Dallas, Texas on Nov 12, 2015

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Comment from Hotel Management

Apr 16, 2016 by Operations Manager

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Mike Bhakta GM Comfort Suites 2545188840

5 out of 5

Nice hotel close to everything

Pros: convenient location, microwave, refrigerator, complimentary breakfast
Location: Copperas cove has some great little restaurants Walmart is within walking distance, as well as H.E.B. Ft. Hood has 2 great museums
The main purpose of my stay was to visit family at Ft. Hood. The hotel is conveniently located off the highway (far enough to not hear traffic, but close and easy to get on) The area has plenty of options for food and shopping. Our room was clean and ready for us at check-in, the fridge and microwave were useful during our stay. Front desk staff was always friendly, housekeeping was friendly and attentive. The breakfast is tasty, and who doesn't love waffles shaped like Texas to start the day! I will definitely stay again, if I have the chance!

Posted by , from Pennsylvania on Sep 27, 2015

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Comment from Hotel Management

Oct 27, 2015 by Ginger Yaudas, Front Desk Manager

Thank you for taking the time to review us Marilyn! We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to

5 out of 5

Great Stay

This is one of three Comfort Suites we stayed in on our trip to and in Texas. The staff was very accommodating. The facility was clean at all times. Hot breakfast was a plus! A good place to stay with family members.

Posted by on Jul 3, 2010

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3 out of 5

The pool was FREEZING

We generally liked the hotel. Everyone was nice, the room was nice, the breakfast was nice. However, the indoor pool was freezing. We were unable to swim in it because it was like ice. The indoor pool was the main reason we stayed at the hotel. I made the hotel staff aware of the problem and they just shrugged and said the maintenance guy said the heater was on. Apparently, the heater was not on, not working correctly, or not adequate. Too bad, it was a nice salt water pool and we would have enjoyed it. We will not stay here again because of this.

Posted by on Feb 15, 2010

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Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Quality Suites offers its guests an indoor pool and a fitness center. WiFi is free in public spaces. Free breakfast is served. The business-friendly Quality Suites also features gift shops/newsstands, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available. This Copperas Cove hotel is smoke free.

  • 70 guestrooms or units
  • 4 levels
  • Built in 2007
  • Buffet breakfast (free)
  • 1 conference room
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Austin, TX (AUS-Austin-Bergstrom Intl.) (144.1 km / 89.5 mi)
  • Parking: Free self parking

Room Amenities

Quality Suites offers 70 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. A pillow menu is available. Flat-screen televisions come with digital channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers and hair dryers. This Copperas Cove hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Pull-out sofa bed
  • Flat-screen television
  • Digital channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Pillow options
  • Bathtub or shower
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 7 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Quality Suites Hotel
  • Comfort Suites Hotel Copperas Cove
  • Comfort Suites Copperas Cove Hotel
  • Quality Suites Copperas Cove
  • Quality Suites Hotel Copperas Cove
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.