My experience at this VRBO property was extremely disappointing due to a number of issues. Firstly, the code provided to unlock the property was incorrect, and when we contacted customer support for assistance, they refused to provide the correct code to a person who WAS named on the VRBO reservation. This resulted in my friend being stranded outside in the freezing cold and dark for several hours, which was an extremely distressing experience.
Additionally, the code provided to access the dumpster was also incorrect, which left us unable to dispose of our trash properly.
Thirdly, the hot tub was dirty upon arrival, and it required me to spend more than three hours on the phone with customer support in order to have it cleaned. Not only was the hot tub dirty, but the water was green and smelled like sewage. This was a significant inconvenience as I had been looking forward to using the hot tub during my stay.
Furthermore, the garage door was finicky and didn't work properly, which made it difficult to enter and exit the property. This was frustrating and caused unnecessary stress during my stay.
Lastly, there were not enough supplies provided for my nine-night stay, including trash bags, paper towels, toilet paper, and towels for use with the hot tub. This required me to make multiple trips to the store, taking away from my vacation time.
Overall, I would not recommend this VRBO property due to the lack of attention to detail, poor customer service, and lack of basic necessities provided, as well as the issues with the garage door. If you're looking for an stress-free and enjoyable stay, I would suggest looking elsewhere.