See all properties

Garza Blanca Preserve Resort & Spa - All Inclusive

5.0 star property
5-star beachfront property near Garza Blanca Beach

Choose dates to view prices

Photo gallery for Garza Blanca Preserve Resort & Spa - All Inclusive

3 outdoor pools, pool umbrellas
Couples treatment rooms, sauna, steam room, body treatments
Couples treatment rooms, sauna, steam room, body treatments
1 bedroom, premium bedding, minibar, in-room safe
Aerial view

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • On private beach
  • Hot Tub
  • Bar

Explore the area

Map
Km 8 Carretera Barra de Navidad, Puerto Vallarta, JAL, 48390
  • Garza Blanca Beach
    ‪3 min walk‬
  • Los Arcos
  • Playa Gemelas
    ‪3 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪18 min drive‬

Room options

View all photos for Ultra Two Bedroom Suite Panoramic

1 bedroom, premium bedding, minibar, in-room safe

Ultra Two Bedroom Suite Panoramic

10.0 out of 10
Exceptional
(3 reviews)
  • 3229 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Three Bedroom Panoramic Suite

1 bedroom, premium bedding, minibar, in-room safe

Three Bedroom Panoramic Suite

  • 4214 sq ft
  • Ocean view
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for Ultra Three Bedroom Suite Panoramic

Ultra Three Bedroom Suite Panoramic | 1 bedroom, premium bedding, minibar, in-room safe

Ultra Three Bedroom Suite Panoramic

10.0 out of 10
Exceptional
(1 review)
  • 4208 sq ft
  • Bay view
  • Sleeps 8
  • 2 King Beds, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Two Bedroom Suite Panoramic

In-room dining

Two Bedroom Suite Panoramic

8.0 out of 10
Very good
(3 reviews)
  • 3229 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Three Bedroom Oceanfront Suite

Three Bedroom Oceanfront Suite | 1 bedroom, premium bedding, minibar, in-room safe

Three Bedroom Oceanfront Suite

  • 4327 sq ft
  • Ocean view
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for Ultra Junior Suite Panoramic

1 bedroom, premium bedding, minibar, in-room safe

Ultra Junior Suite Panoramic

  • 990 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean Front Two Queens

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Ocean Front Two Queens

8.0 out of 10
Very good
(1 review)
  • 634 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Panoramic Suite

1 bedroom, premium bedding, minibar, in-room safe

Junior Panoramic Suite

9.8 out of 10
Exceptional
(19 reviews)
  • 985 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Oceanfront Suite

Two Bedroom Oceanfront Suite | 1 bedroom, premium bedding, minibar, in-room safe

Two Bedroom Oceanfront Suite

  • 2088 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Upgrade Mousai Hotel Adults Only

Upgrade Mousai Hotel Adults Only | 1 bedroom, premium bedding, minibar, in-room safe

Upgrade Mousai Hotel Adults Only

  • 1065 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Suite

One Bedroom Suite | 1 bedroom, premium bedding, minibar, in-room safe

One Bedroom Suite

10.0 out of 10
Exceptional
(1 review)
  • 1550 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for The Grand Penthouse

The Grand Penthouse | View from room

The Grand Penthouse

  • 5000 sq ft
  • Ocean view
  • Sleeps 6
  • 3 King Beds

View all photos for Penthouse Oceanfront

Penthouse Oceanfront | In-room dining

Penthouse Oceanfront

  • 3700 sq ft
  • Ocean view
  • Sleeps 8
  • 3 King Beds

View all photos for Deluxe Oceanfront One King

View from room

Deluxe Oceanfront One King

  • 635 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Suite

Honeymoon Suite | 1 bedroom, premium bedding, minibar, in-room safe

Honeymoon Suite

10.0 out of 10
Exceptional
(1 review)
  • 1322 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

You may also like

Ad
Aerial view

Conrad Punta de Mita

Punta de Mita
  • On private beach
  • Pool
  • Hot Tub
  • Spa
4.5 out of 5, Wonderful, 395 reviews
The price is $627
$527 nightly
$627 total
Total includes taxes and fees
Jul 5 - Jul 6
Conrad Punta de Mita

About the neighborhood

Puerto Vallarta

Beachside getaway.At this South Zone property, you'll be well placed to visit Bay of Banderas and Garza Blanca Beach, both within a 5-minute walk. Playa Palmares and Playa Esmerelda are also within half a mile (1 km).

What's nearby

  • Garza Blanca Beach - 3 min walk - 0.2 miles
  • Playa Palmares - 9 min walk - 0.5 miles
  • Punta Negra Beach - 2 min drive - 1.5 miles
  • Playa Gemelas - 3 min drive - 2.2 miles
  • Playa Mismaloya - 4 min drive - 3.1 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 43 min drive

Restaurants

  • ‪Blanca Blue Restaurant & Lounge - ‬2 min walk
  • ‪BocaDos STK - ‬6 min walk
  • ‪Noi - ‬8 min walk
  • ‪Hiroshi - ‬6 min walk
  • ‪Aquazul Beach Bar & Lounge - ‬4 min walk

About this property

Garza Blanca Preserve Resort & Spa - All Inclusive

5-star beachfront property near Garza Blanca Beach
Some rates at Garza Blanca Preserve Resort & Spa - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Garza Blanca Preserve Resort & Spa - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. This Mediterranean property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Puerto Vallarta property.

  • 164 guestrooms or units
  • 11 levels
  • 5 buildings
  • 6 dining venues
  • 3 bars or lounges
  • Built in 2009
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • ATM
  • Bellhop
  • Smoking in designated areas
  • 1 conference room
  • Bar by the pool
Garza Blanca Preserve Resort & Spa - All Inclusive offers 164 shared accommodations, which are air-conditioned, accessible via exterior corridors, and feature DVD players and minibars. Beds feature premium bedding. A pillow menu is available. Televisions come with premium satellite channels, pay movies, and Netflix. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

This Puerto Vallarta property provides complimentary wireless Internet access. Business-friendly amenities include safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Spa Imagine has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Similar properties

Exterior

Velas Vallarta Suites Resort All Inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All inclusive
4.5 out of 5, Wonderful, 1,003 reviews
$427 nightly
The price is $427
Jun 24 - Jun 25
Total includes taxes and fees
Velas Vallarta Suites Resort All Inclusive

Property amenities

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • DVD player
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily full breakfast available 7:00 AM to noon for a fee: USD 35 per person
  • 3 bars/lounges
  • 6 restaurants
  • A poolside bar

Things to do

  • 3 outdoor pools
  • Beach yoga
  • Children's pool
  • Ecotours
  • Free children's club
  • Full-service spa
  • Hiking/biking trails
  • Hot tub
  • Kayaking
  • Outdoor tennis court
  • Snorkeling

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Height-adjustable showerhead
  • Magnifying mirror
  • No elevator
  • Portable bathtub seat
  • Well-lit path to entrance

Room amenities

Entertainment

  • DVD player
  • Netflix
  • Pay movies
  • Streaming services
  • TV with premium satellite channels

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Shared accommodations
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Garza Blanca Preserve Resort & Spa - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 35 per person
  • Airport shuttle fee: USD 35 per person (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector, a security system, and window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Garza Blanca Residences All Inclusive All-inclusive property
Garza Blanca Preserve Residences Condo
Garza Blanca Preserve Residences Condo Puerto Vallarta
Garza Blanca Preserve Residences Puerto Vallarta
Garza Blanca Residences
Garza Blanca Residences All Inclusive Condo Puerto Vallarta
Garza Blanca Residences All Inclusive Condo
Garza Blanca Residences All Inclusive Puerto Vallarta
Garza Blanca Residences All Inclusive
Garza Blanca Resinces Inclusi
Garza Blanca Residences
Garza Blanca Residences All Inclusive
Garza Blanca Preserve Resort Spa All Inclusive

Frequently asked questions

How close is Garza Blanca Preserve Resort & Spa - All Inclusive to the airport?

Garza Blanca Preserve Resort & Spa - All Inclusive is 12.5 mi (43-min drive) away from the Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) airport, the closest popular airport to the property.

How much does it cost to stay at Garza Blanca Preserve Resort & Spa - All Inclusive?

As of Jun 22, 2025, prices found for a 1-night stay for 2 adults at Garza Blanca Preserve Resort & Spa - All Inclusive on Jun 26, 2025 start from $468.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Garza Blanca Preserve Resort & Spa - All Inclusive have an airport shuttle?

Garza Blanca Preserve Resort & Spa - All Inclusive offers an airport shuttle 24 hours a day, on request, for a charge of USD 35 per person, one-way.

How close is Garza Blanca Preserve Resort & Spa - All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Garza Blanca Preserve Resort & Spa - All Inclusive offer free breakfast?

Free breakfast isn’t provided at Garza Blanca Preserve Resort & Spa - All Inclusive, but full breakfast is offered for a fee of USD 35 per person. It's available every day from 7:00 AM to noon.

Is there a casino at Garza Blanca Preserve Resort & Spa - All Inclusive?

No, there is no casino at this property, but Vallarta Casino (14-min drive) and Winclub Casino Platinum (15-min drive) are nearby.

What time is check-in at Garza Blanca Preserve Resort & Spa - All Inclusive?

Check-in start time: 4:00 PM; Check-in end time: 11:30 PM. A fee applies for early check-in.

Is there free parking at Garza Blanca Preserve Resort & Spa - All Inclusive?

This property offers free self parking.

Does Garza Blanca Preserve Resort & Spa - All Inclusive have a pool?

Garza Blanca Preserve Resort & Spa - All Inclusive features 3 outdoor pools and a children's pool.

Does Garza Blanca Preserve Resort & Spa - All Inclusive have a restaurant?

There are 6 onsite restaurants, offering options like international cuisine, a beachfront location, and ocean views.

Does Garza Blanca Preserve Resort & Spa - All Inclusive have a spa?

Pamper yourself with a day at Spa Imagine, where you can enjoy Thai massages, body treatments, and reflexology.

How close is Garza Blanca Preserve Resort & Spa - All Inclusive to downtown Puerto Vallarta?

Garza Blanca Preserve Resort & Spa - All Inclusive is 2.3 mi away from Mismaloya.

Garza Blanca Preserve Resort & Spa - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 431 out of 588 reviews
Rating 8 - Good. 80 out of 588 reviews
Rating 6 - Okay. 37 out of 588 reviews
Rating 4 - Poor. 16 out of 588 reviews
Rating 2 - Terrible. 24 out of 588 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Denise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 6 nights in Mar 2025

8/10 Good

Mainor Badin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Benjamin

Stayed 4 nights in Feb 2025

10/10 Excellent

Mireya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and nice staff
Stayed 4 nights in Mar 2025

2/10 Terrible

Moustafa

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Not very friendly and the restaurants are adult only not allowing my 16 years to join. Lobby and receptionist staff is so rude and short
Stayed 4 nights in Mar 2025

10/10 Excellent

Kirsten Anne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
best place we have ever stayed. look forward to coming back,
Stayed 10 nights in Feb 2025

6/10 Okay

Brooklynn

Traveled with family
Disliked: Property conditions & facilities
My son was the only one of the kids club. The room service food was absolutely horrible. The Deadpool lock on our door was broke. They tried fixing it but it still wasn't working properly and my wife couldn't even open or close the deadlock. The showers do not get cleaned very well and the handicap handle in one of the showers had disconnected from the tile set bolt. Property around the resort is amazing. Some of the staff was great some of them were ignoring us. Spa imagine massages were way over priced. The room maintenance needs to be much better. We ordered room service but I would not even eat it It was that terrible. The breakfast restaurant was good but just average nothing 5 star. Paying $600 for a couples massage that was not even great is what really ruined my stay. The kids club the ladies were amazing but my son was the only one there all 3 days. Bonnie was amazing, our concierge lady. The nature preserve and the gardens next door are absolutely beautiful. I just feel it's overpriced and under maintained.
Stayed 3 nights in Feb 2025

10/10 Excellent

damien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

8/10 Good

Ryann

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, great food, the servers and maid staff was unbelievable. They do try to sell you hard on there timeshare and don’t care as much about you when you decline but other that that it was amazing
Stayed 4 nights in Feb 2025

10/10 Excellent

Gabrielle Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Kaitlin In Sook, Commerce

Stayed 4 nights in Feb 2025

10/10 Excellent

Gustavo, SPRING

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property
Stayed 3 nights in Feb 2025

10/10 Excellent

Nancy, Rowland Heights

Stayed 4 nights in Feb 2025

10/10 Excellent

Rodd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, property conditions & facilities
We had an amazing time here. The only thing to note is that the sweets are connecting so we had a loud family next to us. Otherwise amazing.
Stayed 3 nights in Nov 2024

10/10 Excellent

Nipuna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view and convenience to go to downtown area. Easy to get lounge chairs and service was excellent.
Stayed 2 nights in Jan 2025

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 5th stay at Garza Blanca Preserve Resort & Spa - All inclusive. As usual the staff was excellent, food was wonderful. We ate at all of them and didn’t have a bad meal. Our favorites this trip were Hiroshi and Dao. Absolutely excellent. Lovely room, beautiful view, pool right beside our tower, excellent service everywhere. The only think I will note is there were more children than ever before while we were there so it was hard to find a peaceful place at the beach or pools. It would be wonderful if there was a family pool as well as an adults only pool (other than Mousai which is young, party type pool), plus if you stay at Garza you cannot use the Mousai pool. We love Puerto Vallarta and the beautiful Garza Blanca. Can’t wait to visit again.
Stayed 6 nights in Jan 2025

8/10 Good

Varand

Traveled with group
Liked: Cleanliness, staff & service
From past experience the service was not as good, front desk not so good
Stayed 5 nights in Jan 2025

10/10 Excellent

James, Chicago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is absolutely stunning! It’s in a beautiful nature preserve and is impeccably maintained. The service was remarkably prompt (particularly given the size of the property) and the staff was always incredibly gracious and kind. What really set this resort apart, though, were the incredible restaurants on site. We opted for the all-inclusive package (something we never do) and were blown away by the quality, the presentation and the variety of food and beverage offerings at the resort. Truly a culinary adventure!
Stayed 5 nights in Jan 2025

8/10 Good

Joe T

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were not asked if we preferred to stay closer to the main are or use the trolley to get to our building. Using the trolley was a definite inconvenience.
Stayed 5 nights in Jan 2025

8/10 Good

elham

Liked: Cleanliness, staff & service
Disliked: Amenities
garza blanca is in a beautiful location. the hotel is very clean and well maintained. views from hillside buildings/pools/restaurants are stunning. beach is very clean and swimmable. steaks at bocados restaurant were excellent and service poolside and restaurants was very nice. those are the good. now with the bad - layout of hotel is WEIRD. you have to spend 20 mins at least taking trolley up and down the hill because most amenities are on the hillside. there are multiple buildings in the hill and gyms are on the hill. you don't realize how annoying it is until you are there and have to keep waiting for a trolley. next up - there are very limited entertainment options, music is quiet at the pools and not much going on for kids. kids club is small, sad, outdated. my daughter saw it and never wanted to go back. pools dont have any water amenities for kids. overall hotels not geared for families but probably better for couples or adult friend groups. with that being said, pools have beautiful views and are infinity pools and extremely clean which we appreciated. food/drinks are fine quality, not the best but ok for all inclusive. the thing that bothered us the most was that multiple restaurants and menu items are not included in the all inclusive plan. please do not call it all inclusive if you're not going to honor all inclusive because that was very off putting. further, there are no buffet options for lunch and dinner which is annoying for families. also food options limited
Stayed 4 nights in Jan 2025

2/10 Terrible

Mehrnaz

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was not kept well! The staff was terrible and wasn’t helpful, half of them barely spoke or understood English so there was always a communication issue. They were not accommodating or friendly. The food was terrible and limited, they charge you for all inclusive but they close down all the restaurants during the day except the bar by the pool so that you won’t consume food, this is how they make their money. Their ultimate goal is to sell you time share and not give you the service you have paid for. Staff provides incorrect and different information, some of them dont even want to help you. Don’t stay here spend your money at a better place. I even asked to talk to a manager and they said the manager is not there which I’m sure was a lie. Terrible place and experience here
Stayed 4 nights in Jan 2025

10/10 Excellent

Dalton

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, great rooms, and great views
Stayed 5 nights in Jan 2025

6/10 Okay

LOUISE

Traveled with family
No adults only pool No entertainment in the evening After paying for all inclusive , pain having to keep signing for food and drink on overpriced menu , so expected to tip 2x more than on a normal priced menu No USB ports on either side of bed , just one on a lamp Not enough loungers around the pools for size of the hotel so if you come after 11am out of luck ! Restaurants don’t have any ambiance , especially the Italian Noi , feels like you’re in and airport lounge , as it’s all open from the lobby . Very difficult to find restaurants in the 2 mousai buildings . Should have some kind of sports bar Our 3 bedroom panoramic suite was worn in parts and somewhat dated.
Stayed 4 nights in Jan 2025

2/10 Terrible

Maria O

Disliked: Staff & service
Stayed 2 nights in Dec 2024