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Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated

4.5 star property
4.5-star beachfront property near Moon Palace Golf Club

Choose dates to view prices

Photo gallery for Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated

Interior detail
Creator video - submitted by Sasou mpa nwi travel explorer
Lobby
View from room
Beach/ocean view

Reviews

7.4 out of 10
Good

Popular amenities

  • Hot tub
  • Breakfast included
  • All inclusive
  • Parking included

Explore the area

View in a map
Carr Federal 307 Tulum-Cancun Km 332.15, SM31 MZ03, Puerto Morelos, QROO, 77580
  • Place, Arrecife de Puerto Morelos National Park
    ‪3 min walk‬
  • Place, Puerto Morelos Beach
    ‪29 min drive‬
  • Place, Puerto Morelos Town Square
    ‪33 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

View all photos for Luxury Junior Suite Ocean View

Free minibar, in-room safe, desk, blackout drapes

Luxury Junior Suite Ocean View

  • Ocean view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club

  • Ocean view
  • 3800 sq ft
  • Sleeps 12
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Ocean View

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential Two Bedroom Suite Ocean View

  • Ocean view
  • 1851 sq ft
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

9.2 out of 10
Wonderful
(7 reviews)
  • Ocean view
  • 1259 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi

Free minibar, in-room safe, desk, blackout drapes

Luxury Suite Ocean View with Terrace Jacuzzi

7.4 out of 10
Good
(35 reviews)
  • Ocean view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential One Bedroom Suite Ocean View

8.2 out of 10
Very good
(10 reviews)
  • Ocean view
  • 1259 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Swim Out Diamond Club

View from room

Luxury Presidential One Bedroom Suite Swim Out Diamond Club

  • 1259 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Swim Out DC

View from room

Luxury Presidential Two Bedroom Suite Swim Out DC

  • 1851 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out

Free minibar, in-room safe, desk, blackout drapes

Luxury Junior Suite Swim Out

7.8 out of 10
Good
(56 reviews)
  • 560 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite with Terrace Jacuzzi

Luxury Suite with Terrace Jacuzzi | Free minibar, in-room safe, desk, blackout drapes

Luxury Suite with Terrace Jacuzzi

7.4 out of 10
Good
(46 reviews)
  • Garden view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 3207 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool

  • Ocean view
  • 1259 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite

Luxury Junior Suite | Free minibar, in-room safe, desk, blackout drapes

Luxury Junior Suite

7.4 out of 10
Good
(96 reviews)
  • Garden view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Junior Suite Swim Out Diamond Club

7.0 out of 10
Good
(19 reviews)
  • 560 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Bed

View all photos for Luxury Presidential One Bedroom Suite Swim Out

View from room

Luxury Presidential One Bedroom Suite Swim Out

7.0 out of 10
Good
(2 reviews)
  • 1259 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Swim Out

View from room

Luxury Presidential Two Bedroom Suite Swim Out

  • 1851 sq ft
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Family Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Family Suite Ocean View Diamond Club

  • Ocean view
  • 656 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Junior Suite Ocean View Diamond Club

8.4 out of 10
Very good
(8 reviews)
  • Ocean view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential One Bedroom Suite Diamond Club

  • Garden view
  • 1259 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

8.0 out of 10
Very good
(14 reviews)
  • Ocean view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Family Suite Ocean View

Free minibar, in-room safe, desk, blackout drapes

Luxury Family Suite Ocean View

  • Ocean view
  • 656 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1851 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

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Aerial view

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

Puerto Morelos
  • Pool
  • Hot tub
  • Breakfast included
  • All inclusive
4.0 out of 5, Very Good, 2,651 reviews
$306 nightly
The price is $374
Mar 22 - Mar 23
Total with taxes and fees
Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

About the neighborhood

Puerto Morelos

On the beach.Stay at this Puerto Morelos property and you'll be within 9 miles (15 km) of El Tinto Golf Course and 16 miles (25 km) of Puerto Morelos Town Square.

What's nearby

  • Arrecife de Puerto Morelos National Park - 3 min walk - 0.2 miles
  • Moon Palace Golf Club - 19 min drive - 7.0 miles
  • El Tinto Golf Course - 23 min drive - 8.1 miles
  • Puerto Morelos Beach - 29 min drive - 10.5 miles
  • Puerto Morelos Town Square - 33 min drive - 12.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • ‪the cave - ‬19 min walk
  • ‪Agave Mexican Cuisine - ‬17 min walk
  • ‪The Grill - ‬17 min drive
  • ‪Diamond Club Lounge - ‬16 min walk
  • ‪Grand Central Buffet - ‬16 min drive

About this property

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated

4.5-star beachfront property near Moon Palace Golf Club
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 beach bars, 3 swim-up bars, and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Beaux Arts property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

  • 833 guestrooms or units
  • 4 levels
  • 9 dining venues
  • 4 bars on the beach
  • 2 bars by the pool
  • 3 swim-up bars
  • 3 bars or lounges
  • Meeting rooms
  • Built in 2014
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated offers 833 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. 49-inch plasma televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.

The onsite spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Similar properties

View from property
Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated
  • Pool
  • Hot tub
  • Breakfast included
  • All inclusive
4.2 out of 5, Very Good, 55 reviews
$302 nightly
The price is $369
Apr 5 - Apr 6
Total with taxes and fees
Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated

Property amenities

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 3 bars/lounges
  • 3 swim-up bars
  • 4 beach bars
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 12 slot machines
  • 3 outdoor tennis courts
  • 8 gaming tables
  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat tours
  • Casino
  • Children's pool
  • Fishing
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Motor boating
  • Nightclub
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Water skiing
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (36 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom

Room amenities

Entertainment

  • 49-inch plasma TV with premium cable channels
  • MP3 dock

Bedroom

  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer (on request)
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 79.20 per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and cash.

Property Registration Number 005-007-005839/2025

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Royalton Cancun
Royalton Riviera
Royalton Riviera Cancun All Inclusive Puerto Morelos
Royalton Riviera Hotel
Royalton Riviera Hotel Cancun
Royalton Riviera Cancun Resort All Inclusive Puerto Morelos
Royalton Riviera Cancun Puerto Morelos
Royalton Riviera Cancun Inclu
Royalton Riviera Cancun Resort Spa All Inclusive

Frequently asked questions

How close is Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated to the airport?

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated is 10.2 mi (19-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated?

As of Mar 9, 2026, prices found for a 1-night stay for 2 adults at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated on Mar 20, 2026 start from $458, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated have an airport shuttle?

Airport shuttle services are not available at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated.

How close is Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated offer free breakfast?

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated offers free buffet breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated?

During your stay you can enjoy the onsite casino, featuring 12 slot machines and 8 gaming tables.

What time is check-in at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated?

This property offers free self parking.

Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated have a pool?

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated features 8 outdoor pools and a children's pool.

Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated have a restaurant?

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated is home to Gourmet Marche, which features international cuisine.

Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated have a spa?

This property has a spa, which features body scrubs, facials, and hot stone massages.

How close is Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated to downtown Puerto Morelos?

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated is 7.1 mi away from Puerto Morelos.

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 32 out of 73 reviews
Rating 8 - Good. 15 out of 73 reviews
Rating 6 - Okay. 7 out of 73 reviews
Rating 4 - Poor. 7 out of 73 reviews
Rating 2 - Terrible. 12 out of 73 reviews

8.6/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Joanne, Calgary

Traveled with group, Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Server Luis around the pool was amazing. Room was always clean and great vacay
Stayed 2 nights in Feb 2026

2/10 Terrible

Jordon Christopher

Traveled with group, Traveled with partner, Traveled with family
Disliked: Amenities
Terrible!!! Im 32 but there was a highschool spring break event there. they wouldn’t let anyone order more than one drink at a time so I couldn’t even get my wife and I a drink without her present aswell. Also wouldn’t serve shots until all the 18yr olds went to bed. Would’ve been very nice if that wasn’t the case
Stayed 7 nights in Feb 2026

10/10 Excellent

Desarai

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After reading many negative reviews about Royalton Riviera Cancun, we were considering canceling our reservation and booking another hotel. Long story short, we are glad we didn't! THE FOOD was good except for one meal in 6 days we were there. The buffet had a wide variety and was pretty good overall. Omelettes, tacos, etc were very good. If you are used to American-style brisket, I would steer clear from ordering it there. The Tappanyaki was REALLY good! THE DRINKS were good, typical, all-inclusive drinks, but was pleased they had Coors Light cans as an option for the refrigerator in the room. The mixologist at the Zen restaurant made the best drink of the trip, a spicy mango cocktail. THE SERVICE was over the top! Yael was our personal assistant (a perk for booking with Hotels.com). She made dinner reservations for us and even decorated our room as a surprise for my daughter's birthday. She checked in with us to see if we needed anything regularly, (even on her day off!) The waiting staff was very nice and accomodating. THE BEACH had the most amazing sand! Plenty of chairs on the beach and a couple bars to order drinks from right on the beach. Not enough servers walking the beach but not a big deal since the beach bar was close. A tractor raked up the seaweed every day multiple times. OVERALL I would recommend this resort. So many people like to post negatives and don't highlight the positives. The positive experiences FAR outweighed any negative ones.
Stayed 6 nights in Feb 2026

8/10 Good

Jason Stephen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed for 11 nights in a Diamond Club room ocean view Feb, room was always spotless, Adriana was the maid and she was awesome. Our butlers were Carlos and Ulises and they checked in twice a day to see if anything was needed. booked our nightly al la cartes, got a bottle of alcohol for our room. Took care of two minor issues with the room almost instantly. Awesome fellas. Juan and Aldo were always at the DC pool to get chairs and always attentive. Super friendly guys. I think the 7.4 rating on expedia is fairly accurate but some people will never be happy. Zen and Agave were our favorite restaurants.
Stayed 11 nights in Feb 2026

10/10 Excellent

Rocio

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, staff was amazing, overall great experience!
Stayed 4 nights in Feb 2026

10/10 Excellent

Irina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean
Stayed 8 nights in Feb 2026

10/10 Excellent

Whitney

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Staff Was Absolutely Amazing The Property Is Absolutely Beautiful We Had An Presidental Ocean View Suite 10/10 THANK YOU SO MUCH FOR A GREAT BIRTHDAY WEEK!! We will be back
Stayed 3 nights in Feb 2026

8/10 Good

Andrea

Traveled with group
Liked: Property conditions & facilities
Food was very good.
Stayed 7 nights in Feb 2026

2/10 Terrible

Katherine Ming Kit

Reception staff sas
Stayed 2 nights in Feb 2026

10/10 Excellent

Judi-Dexi Fali

Traveled with group
Liked: Cleanliness, amenities
Oscar, our Butler was the absolute best! The staff was great, the facility was great!
Stayed 3 nights in Feb 2026

10/10 Excellent

Jodie

Liked: Cleanliness
Beautiful location, very clean, food is amazing and the staff were fantastic!!
Stayed 5 nights in Feb 2026

2/10 Terrible

Rosetania

Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately, my stay was not safe or enjoyable. I experienced repeated illness after eating at the resort, and on my final day I discovered a cockroach in prepared food. This raised serious concerns about food safety, hygiene, and sanitation standards. Much of my stay was spent unwell and avoiding meals, which completely undermined the purpose of an all-inclusive resort experience. I reported this as a health and safety issue and have photographic evidence. This experience fell far below expectations and should be taken seriously by both the property and management.
Stayed 3 nights in Feb 2026

2/10 Terrible

Austin

Traveled with family and small children
Liked: Property conditions & facilities
The food wasn’t good, the shuttles they work with an advertise took our money both times and when it came to using the shuttle they told us they couldn’t be there for hours even though it was booked in advance. They had us sit at the airport for 4 hours after our flight why we waited for a prescheduled shuttle that was pre paid. Then did the same thing for the return trip to the airport so we had to book another shuttle to even make our flight.
Stayed 5 nights in Feb 2026

6/10 Okay

Anja

Disliked: Property conditions & facilities
.
Stayed 5 nights in Feb 2026

10/10 Excellent

Theodore

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great! Staff was extremely helpful and friendly. Cleanest resort I’ve ever been to.
Stayed 4 nights in Feb 2026

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Staff was courteous and the rooms were spotless
Stayed 7 nights in Feb 2026

4/10 Poor

JING ZHEN

Cut off hot water 2 times, Very little activities for kids. Very hard to book a restaurant, long waiting time.
Stayed 7 nights in Dec 2025

2/10 Terrible

Afsaneh

Stayed 7 nights in Feb 2026

8/10 Good

Adam

Stayed 7 nights in Jan 2026

8/10 Good

Bethany

Liked: Cleanliness, staff & service, amenities
The stand out for us was the Expedia support team, especially Yael and Victor who were honestly incredible. We had a number of issues during our stay (the room, the late check out, our return transportation) and Yael and Victor helped us to fix each issue quickly. They were friendly and calm and they went above and beyond to make sure we had everything we needed during our stay, even helping us to secure dinner reservations. The check in process with the main reception team was not very easy, taking over 2 hours and they downgraded our room which was super frustrating. Fortunately Yael was able to fix it for us! In terms of the hotel itself, the facilities here are pretty nice, with many pools and a decent à la carte and buffet food offering.
Stayed 2 nights in Feb 2026

10/10 Excellent

Camille

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely outstanding, next-level service. Victor Garcia, our Expedia representative, was truly exceptional and made all the difference in turning a great trip into an unforgettable one. His level of care, attention to detail, and genuine hospitality went far beyond anything we’ve ever experienced. He anticipated our needs before we even knew we had them and was always one step ahead. From securing many dinner reservations with ease to completely making up for a disappointing restaurant experience by arranging a complimentary Bali bed the very next day, Victor handled everything flawlessly. On top of that, he surprised us with a bottle of wine and a beautiful cheese platter waiting in our room—an incredibly thoughtful gesture. He was in constant communication and would greet us in person throughout our stay which made us feel like true VIP guests. Because of Victor, our trip felt personalized, seamless, and incredibly special. He didn’t just assist us, he elevated the entire experience. We will 100% recommend booking through Expedia if this is the level of service they provide. Victor is an absolute standout and a true asset. We really enjoyed our stay at this resort. The property is grand and expansive with lots of great restaurant options. Everything was always very clean, and the rooms were nicely renovated and comfortable. All of the staff were friendly and provided great service throughout our stay. We highly recommend this resort for families. Kids pools were great!
Stayed 10 nights in Jan 2026

8/10 Good

Marzena

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property is very nice and food was good. However the smell around the property was awful
Stayed 4 nights in Jan 2026

10/10 Excellent

Cletus James

Everything was great. Also shout out to Victor the Expedia travel agent.
Stayed 5 nights in Jan 2026

10/10 Excellent

Nichole Marie

Liked: Cleanliness, amenities, property conditions & facilities
Room was very nice and clean! All of the staff was extremely friendly and helpful, especially our concierge, Yael, and Luis who was part of the entertainment staff. They really helped make our stay memorable!
Stayed 5 nights in Jan 2026

4/10 Poor

lauren Ciaverelli

Stayed 4 nights in Dec 2025