8/10 Good
Yoshiko
Dec 11, 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
It is a very nice hotel with comfortable quality amenities, but I wouldn't recommend this place. I think they assume that people staying are just a bunch of foreign tourists coming to see Yosemite once -- so they don't care about repeat business. The staff is rude. We were eating breakfast and had the sliding door open to let in fresh air. My partner is immune-compromised and we always wear a mask and stay outdoors as much as possible. A cleaning staff came and yelled that we can't open the sliding door because the a/c is on, then proceeded to slam the sliding door shut. Then she went about her business like that was normal. She didn't bother talking to us, just seemed irritated and made excessive noise emptying the trash can. Her demeanor was so abrasive that I went to speak to the manager later. The manager knew who I was talking about, and defended the cleaning staff. My partner and I rarely travel together because of his chronic condition, so this was supposed to be a special couple of days at a nice hotel. We both came out feeling unheard. The next day they had a big water leak and the alarm rang so everybody had to evacuate the building. Everybody was standing outside for maybe 30 minutes to an hour, yet no one from the hotel came to explain anything to us.Stay away!!
Yoshiko
Stayed 2 nights in Sep 2025
