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Lotte New York Palace

Property class: 4.5
Family-friendly 4.5-star hotel near 5th Avenue

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Photo gallery for Lotte New York Palace

Lobby
Property video
Exterior
Lobby
Premium bedding, in-room safe, desk, laptop workspace

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Air conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
455 Madison Ave, New York, NY, 10022
  • Place, 5th Avenue
    ‪1 min walk‬
  • Place, Rockefeller Center
    ‪2 min walk‬
  • Place, Times Square
    ‪10 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪29 min drive‬

Room options

View all photos for Executive Suite, 1 King Bed, Tower

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Executive Suite, 1 King Bed, Tower

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 655 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds (Skyline Cathedral View)

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Room, 2 Double Beds (Skyline Cathedral View)

9.0 out of 10
Wonderful
(29 reviews)
  • City view
  • 360 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Skyline Cathedral View)

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Room, 1 King Bed (Skyline Cathedral View)

9.2 out of 10
Wonderful
(24 reviews)
  • City view
  • 360 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Palace Studio Suite King

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Palace Studio Suite King

8.6 out of 10
Excellent
(7 reviews)
  • City view
  • 405 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Tower

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Tower

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 465 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Tower

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Room, 1 King Bed, Tower

  • City view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

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Superior Room, 2 Double Beds

8.8 out of 10
Excellent
(67 reviews)
  • 360 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Cathedral View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds (Cathedral View)

8.6 out of 10
Excellent
(40 reviews)
  • City view
  • 360 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(58 reviews)
  • 360 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Cathedral View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (Cathedral View)

9.4 out of 10
Exceptional
(49 reviews)
  • City view
  • 360 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Tower (Corner)

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Suite, 1 King Bed, Tower (Corner)

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 1210 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Tower (King)

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Suite, 1 Bedroom, Tower (King)

  • City view
  • 1065 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Palace, King)

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Suite, 1 Bedroom (Palace, King)

  • City view
  • 790 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Suite, 1 King Bed (Palace)

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Signature Suite, 1 King Bed (Palace)

  • City view
  • 1160 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Skyline Cathedral View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Skyline Cathedral View)

7.6 out of 10
Good
(4 reviews)
  • City view
  • 360 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Skyline Cathedral View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible (Skyline Cathedral View)

  • City view
  • 360 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible (Cathedral View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Cathedral View)

8.0 out of 10
Very good
(1 review)
  • City view
  • 360 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Cathedral View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible (Cathedral View)

  • City view
  • 360 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, Accessible

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 360 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Accessible

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 2 Double Beds, Accessible

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 360 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Queen Beds, Accessible, Tower

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Room, 2 Queen Beds, Accessible, Tower

  • City view
  • 465 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Tower (Corner)

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Suite, 1 King Bed, Accessible, Tower (Corner)

  • City view
  • 1210 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Signature Suite, 1 King Bed, Accessible (Palace)

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Signature Suite, 1 King Bed, Accessible (Palace)

  • City view
  • 1160 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Tower

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Tower

  • City view
  • 465 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Accessible, Tower

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed, Accessible, Tower

  • City view
  • 655 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Studio, 2 Queen Beds, Tower

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Executive Studio, 2 Queen Beds, Tower

  • City view
  • 655 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Tower (Corner with Pantry)

Bathroom sink

Suite, Tower (Corner with Pantry)

  • City view
  • 1210 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, Multiple Beds (Palace, King and Two Doubles)

Plasma TV, pay movies

Family Suite, Multiple Beds (Palace, King and Two Doubles)

10.0 out of 10
Exceptional
(5 reviews)
  • City view
  • 765 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 Double Sofa Bed, 1 King Bed and 2 Double Beds

View all photos for Family Suite, Multiple Beds (Palace, 2 Kings)

Plasma TV, pay movies

Family Suite, Multiple Beds (Palace, 2 Kings)

8.0 out of 10
Very good
(4 reviews)
  • City view
  • 765 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 Double Sofa Bed and 2 King Beds

View all photos for Suite, 2 Bedrooms, Corner (Corner)

Bathroom sink

Suite, 2 Bedrooms, Corner (Corner)

  • City view
  • 1675 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Accessible Towers Corner Suite with Pantry

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Hastens Ultimate Sleep Suite

  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

Suite (Imperial)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed

Suite (Towers Penthouse)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

Suite, Multiple Beds, Tower (Towers Skyview Two Bedroom Suite)

  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

Suite, Tower (Towers Skyview Suite)

  • Sleeps 2
  • 1 King Bed

Suite, Multiple Beds, Tower (Towers Skyview Three Bedroom Suite)

  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

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About the neighborhood

New York

Manhattan stay.At this Manhattan hotel, you'll be within a 5-minute walk of 5th Avenue and Rockefeller Center. Grand Central Terminal and Times Square are also within half a mile (1 km).

What's nearby

  • 5th Avenue - 1 min walk - 0.0 miles
  • Rockefeller Center - 2 min walk - 0.1 miles
  • Grand Central Terminal - 9 min walk - 0.5 miles
  • Times Square - 10 min walk - 0.6 miles
  • Central Park - 11 min walk - 0.6 miles

Getting around

  • 5 Av.-53 St. Station - 3 min walk
  • Grand Central - 42 St. Station - 9 min walk
  • LaGuardia Airport (LGA) - 34 min drive

Restaurants

  • ‪Toasties - ‬1 min walk
  • ‪Mangia - ‬2 min walk
  • ‪Cha CHA Matcha - ‬1 min walk
  • ‪Inside Park at St Bart's - ‬2 min walk
  • ‪Tartinery Café - Bar | Olympic Tower - ‬2 min walk

About this property

Lotte New York Palace

Family-friendly 4.5-star hotel near 5th Avenue
Lotte New York Palace offers its guests a full-service spa, a health club, and a steam room. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi and wired Internet for a fee.

Business amenities include a business center, meeting rooms, and limo/town car service. Spa services, multilingual staff, and gift shops/newsstands are also featured at the luxury Lotte New York Palace. Parking is available for a fee.

This 4.5-star New York hotel is smoke free.

  • 909 guestrooms or units
  • 55 levels
  • Meeting rooms
  • Built in 1981
  • Deli
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Lotte New York Palace offers 909 accommodations with laptop-compatible safes and complimentary weekday newspapers. Beds feature premium bedding. Plasma televisions come with pay movies. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This New York hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The Palace Spa has massage/treatment rooms. Services include hot stone massages, facials, body wraps, and body scrubs.

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Property amenities

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: WiFi (USD 15.99 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 15.99 per 24-hour period); wired internet (surcharge)

Parking and transportation

  • Limo/town car service
  • Secured, covered valet parking on site (USD 110 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 6:30 AM to noon on weekends; USD 24 to 100 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Free bicycle rentals
  • Full-service spa
  • Health club
  • Shopping
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • Pay movies
  • Plasma TV with premium channels

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2 AM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 149 per pet, per stay
  • Only dogs are allowed
  • Weight limit: 25 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 100.0 per day.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Utility fee: USD 28.69 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 24 to 100 per person
  • Fee for in-room wireless internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wired internet in public areas: USD 15.99 per stay (rates may vary)
  • Covered valet parking fee: USD 110 per day
  • Pet fee: USD 149 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 100.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

New York Palace
New York Palace Hotel
Palace Hotel
Palace New York
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc
Lotte New York Palace Hotel
Lotte Palace Hotel
Lotte New York Palace
Lotte Palace
Lotte New York Palace Hotel
Lotte New York Palace New York
Lotte New York Palace Hotel New York

Frequently asked questions

How close is Lotte New York Palace to the airport?

Lotte New York Palace is 10.2 mi (34-min drive) away from the LaGuardia Airport (LGA) airport, the closest popular airport to the property.

How much does it cost to stay at Lotte New York Palace?

As of Apr 10, 2026, prices found for a 1-night stay for 2 adults at Lotte New York Palace on Apr 11, 2026 start from $649, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Lotte New York Palace have an airport shuttle?

Airport shuttle services are not available at Lotte New York Palace.

Does Lotte New York Palace offer free breakfast?

Free breakfast isn’t provided at Lotte New York Palace, but full breakfast is offered for a fee of between USD 24 and 100 per person. It's available on weekdays from 6:30 AM to 11:00 AM and weekends from 6:30 AM to noon.

Is there a casino at Lotte New York Palace?

No, there is no casino at this hotel, but Resorts World Casino (22-min drive) is nearby.

What time is check-in at Lotte New York Palace?

Check-in start time: 4:00 PM; Check-in end time: 2 AM.

Is there free parking at Lotte New York Palace?

Free parking is not available at this hotel. Valet parking is available for USD 110 per day.

Does Lotte New York Palace have a pool?

Lotte New York Palace does not have a pool.

Does Lotte New York Palace have a restaurant?

Yes, there is a restaurant on site.

Does Lotte New York Palace have a spa?

Pamper yourself with a day at The Palace Spa, where you can enjoy body scrubs, hot stone massages, and body wraps.

How close is Lotte New York Palace to downtown New York?

Lotte New York Palace is 3.5 mi away from New York.

Lotte New York Palace Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1373 out of 1994 reviews
Rating 8 - Good. 306 out of 1994 reviews
Rating 6 - Okay. 171 out of 1994 reviews
Rating 4 - Poor. 90 out of 1994 reviews
Rating 2 - Terrible. 54 out of 1994 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A beautiful hotel and out room was spotless. The staff were all friendly and welcoming. They will gladly offer suggestions on things to see and do if you ask.
Stayed 2 nights in Jan 2026

10/10 Excellent

Deborah, Dallas

Liked: Cleanliness, amenities, property conditions & facilities
Great service in every area. Check in , bell staff and restaurant . I love the towers as the rooms are wonderful !!
Stayed 1 night in Jan 2026

6/10 Okay

Roberto

Liked: Cleanliness, staff & service, amenities
Room service has very limited hours, even during the day. They charge $15 per day for internet. This is year 2026. It should be included.
Stayed 3 nights in Jan 2026

10/10 Excellent

Vanessa

Stayed 3 nights in Jan 2026

10/10 Excellent

Joyce

Traveled with group
Liked: Cleanliness, staff & service, amenities
Great staff all around! Beautifully decorated for the holidays. Nice, long and spacious room directly overlooking St Patrick’s Cathedral. Very centrally located!
Stayed 5 nights in Dec 2025

8/10 Good

Dojin

Stayed 2 nights in Dec 2025

10/10 Excellent

Richard

Liked: Cleanliness, property conditions & facilities
Our room was very nice and the staff was quite helpful. 2 suggestions: More tables and chairs are needed in the main meeting area on the lobby floor. Also, more than two small complimentary bottles of water should be placed in the hotel rooms when guests are spending more than one night. Thank you! I
Stayed 2 nights in Jan 2026

10/10 Excellent

Kelley

Stayed 2 nights in Jan 2026

8/10 Good

Linda

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just wish WiFi was included.
Stayed 5 nights in Jan 2026

10/10 Excellent

Oscar

Stayed 7 nights in Dec 2025

8/10 Good

Mario

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good stay
Stayed 7 nights in Dec 2025

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
I really we love this hotel so beautiful!!
Stayed 2 nights in Dec 2025

6/10 Okay

Francesca

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Bathroom in our room was dirty, two big clumps of hair stuck on the shower wall. They also added a fee for an item being removed from the mini fridge. We did not even open the fridge during our stay. Thankfully we checked out at the desk and had the charge removed. Overall, a little disappointing for the cost of the stay. However, the doormen were top notch and very helpful.
Stayed 2 nights in Dec 2025

10/10 Excellent

julie

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great location, staff was attentive and prompt when we needed assistance!
Stayed 4 nights in Dec 2025

8/10 Good

Gregory

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Check in/out was a bit of a mess. Not enough staff and unorganized. Rooms view of Cathedral was great. Exactly as promised. Would I return, yes but Golden Room was a disappointment. Staff disorganized (again). To me this shows lack of leadership in management throughout hotel. Nothing horrible, but you expect a higher standard at higher prices.
Stayed 1 night in Jan 2026

6/10 Okay

Janice

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Service, rooms, staff attitude. Just not the same hotel it was a couple of years ago. We noticed it last year when we came and this year it was worse. Won’t be coming back after 9 years coming to the palace this weekend
Stayed 2 nights in Jan 2026

10/10 Excellent

Noor us

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was very nice & memorable stay.
Stayed 3 nights in Dec 2025

10/10 Excellent

Kerri

Stayed 6 nights in Dec 2025

10/10 Excellent

Erica

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was truly a great experience. The staff were all friendly and courteous. The room was amazing with a gorgeous view of St. Patrick’s cathedral. Dining and room service were wonderful! The spa was a gorgeous facility with a great staff. We were in close proximity to Rockefeller Center, Radio City Music Hall, and Time Square; tons of restaurants and shopping. I can not say enough good things about Lotte NYC Palace.
Stayed 5 nights in Dec 2025

10/10 Excellent

Lina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely stay. The staff was extremely accommodating and helpful!
Stayed 4 nights in Dec 2025

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service
Beautiful hotel especially at Christmas time.Staff and service was great!
Stayed 8 nights in Dec 2025

6/10 Okay

Jini

Liked: Cleanliness
Rooms were mediocre, and no sound proof. I could hear normal voices of next room family as if they were in my room. The biggest issue occurred when we checked in. They had wrong dates for stay (1 day earlier than what I requested and marked as "no show"). I showed my reservation and receipt upon check in from Expedia clearly stating check in I was checking in (not the 25th, it was for the 26th through the 29th). Few issues, (1) still they were going to charge me for the "no show" and said I was supposed to check out one day earlier than my actual reservation from Expedia, (2) also they were going to charge me higher rate than what Expedia had given, (3) even after having manager looking at the receipt from Expedia, they said they "took care of it" with yet wrong charges when I was checking out. Luckily I had a helpful staff Sandy from "Tower" side who looked and listened and corrected charges, and apologized the "error" happened from their side. I really appreciated the transparency. At the end, I stayed the duration I initially requested and paid what I was supposed to. However the experience I had for ~50 min impossible discussion with staffs while checking in ruined the experience. Clearly, this is not a true 5 star hotel like the Plaza, but was not expecting interaction with untrained staffs less than lower level hotels when I pay $800 a night. FYI, we had our car parked in their valet and did not take out for 4 days, and they charged > $300.
Stayed 3 nights in Dec 2025

6/10 Okay

Deadre

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was dated but it was clean and large for a NY hotel room. Location is great. The customer service was awful. The first woman we encountered at the front desk was not friendly, in fact she was rude -- for no reason at all. She didn't say hello, welcome or greet us in anyway. She didn't tell me anything about the hotel or amenities. The second woman who actually checked us in was better. The doormen were extremely friendly and helpful. I won't return.
Stayed 1 night in Dec 2025

10/10 Excellent

Pauline

Stayed 1 night in Dec 2025

10/10 Excellent

Brendan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Early check in and friendly front desk staff.
Stayed 1 night in Jan 2026