Book Hotels in New Baden, IL

"The Health Department had a notice on the pool shutting it down due to multiple unsafe conditions. No one answered the phone as we called before our visit so there was no way to check on the pool. The elevator was suspect and the elevator safety inspection had expired 11 months ago. Poor breakfast that they just let the food run out and then people arriving later during the breakfast period are just out of luck. The eggs were cold, sausage was cold, even the hot water for the oatmeal packets was cold. The bed pillows are mini size like couch/decorative pillow size. Showers were quickly cold. The coffee in the morning had a note taped to it, "Sorry, no coffee today." Weird stay and very little attention to customer satisfaction. Thankfully the room wasn't filthy."

"Hotel is in a great location. There is a lot to do in the area (shopping, eating, etc.). The staff were pleasant and helpful. The breakfast was one of the best I've seen in travel. It was fresh, tasty, and hot. Sadly, one of the elevators was out of service and so was our ice machine. For such a large hotel, having only one elevator made for long lines. "

"The breakfast doors did not open until 7 AM. We left before it openned. AC Was L0UD!"

"I have never stayed at a hotel that serves a complimentary breakfast and dinner. 5 stars. Everything was wonderful. "

"Hotel was welcoming, pool was nice for kids, meals were provided and access to highway was very good. Staff was excellent and helpful"

"no the breakfast was terribly the room was nasty the staff was terrible "