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Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive

5.0 star property
5-star beachfront property with 3 outdoor pools

Choose dates to view prices

Photo gallery for Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive

Preferred Club Premium Master Suite Swimout King | Terrace/patio
Property video
Outdoor banquet area
Couples treatment rooms, sauna, hot tub, Turkish bath, body treatments
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • On private beach
  • Breakfast included
  • All inclusive
  • Spa
  • Pet friendly

Explore the area

View in a map
Carretera Estatal Barron Isladela Piedra Km 10, Numero 3106, Mazatlán, SIN, 82266
  • Place, Estrella de Mar Golf Course
    ‪5 min walk‬
  • Place, The Mazatlan Malecón
    ‪46 min drive‬
  • Place, Olas Altas Beach
    ‪49 min drive‬
  • Airport, Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪20 min drive‬

Room options

View all photos for Deluxe Junior Suite Ocean View Dbl

Premium bedding, free minibar, in-room safe, desk

Deluxe Junior Suite Ocean View Dbl

  • Ocean view
  • 549 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Junior Suite Ocean View King

Premium bedding, free minibar, in-room safe, desk

Deluxe Junior Suite Ocean View King

  • Ocean view
  • 549 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Suite Ocean View Dbl

Premium bedding, free minibar, in-room safe, desk

Deluxe Suite Ocean View Dbl

9.0 out of 10
Wonderful
(4 reviews)
  • Ocean view
  • 549 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Suite Ocean View King

Premium bedding, free minibar, in-room safe, desk

Deluxe Suite Ocean View King

8.0 out of 10
Very good
(4 reviews)
  • Ocean view
  • 549 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite Ocean View Dbl

View from room

Junior Suite Ocean View Dbl

8.8 out of 10
Excellent
(3 reviews)
  • Ocean view
  • 549 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite Swimout Dbl

Premium bedding, free minibar, in-room safe, desk

Junior Suite Swimout Dbl

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 587 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite Ocean View King

Premium bedding, free minibar, in-room safe, desk

Junior Suite Ocean View King

  • Ocean view
  • 549 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite Swimout King

Premium bedding, free minibar, in-room safe, desk

Junior Suite Swimout King

8.0 out of 10
Very good
(1 review)
  • Sea view
  • 587 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Preferred Club Junior Suite Ocean Front Dbl

Preferred Club Junior Suite Ocean Front Dbl | Premium bedding, free minibar, in-room safe, desk

Preferred Club Junior Suite Ocean Front Dbl

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 620 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Preferred Club Junior Suite Swimout Dbl

Premium bedding, free minibar, in-room safe, desk

Preferred Club Junior Suite Swimout Dbl

  • Sea view
  • 587 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Preferred Club Junior Suite Ocean Front King

Terrace/patio

Preferred Club Junior Suite Ocean Front King

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 620 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Preferred Club Junior Suite Swimout King

Premium bedding, free minibar, in-room safe, desk

Preferred Club Junior Suite Swimout King

7.0 out of 10
Good
(2 reviews)
  • Ocean view
  • 649 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Preferred Club Master Suite Ocean Front King

65-inch LED TV with digital channels, table tennis, books

Preferred Club Master Suite Ocean Front King

  • Sea view
  • 1364 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for One Bedroom Presidential Suite Ocean Front

One Bedroom Presidential Suite Ocean Front | Premium bedding, free minibar, in-room safe, desk

One Bedroom Presidential Suite Ocean Front

  • Ocean view
  • 2236 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Preferred Club Premium Ocean Front Dbl

Beach/ocean view

Preferred Club Premium Ocean Front Dbl

  • Ocean view
  • 1364 sq ft
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

View all photos for Preferred Club Premium Swimout Dbl

Terrace/patio

Preferred Club Premium Swimout Dbl

  • Ocean view
  • 1200 sq ft
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

View all photos for Preferred Club Premium Ocean Front King

Beach/ocean view

Preferred Club Premium Ocean Front King

  • Sea view
  • 1200 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Preferred Club Premium Swimout King

Terrace/patio

Preferred Club Premium Swimout King

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 1118 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Preferred Club Premium Master Suite Swimout King

Preferred Club Premium Master Suite Swimout King | Terrace/patio

Preferred Club Premium Master Suite Swimout King

  • Sea view
  • 1200 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Preferred Club Premium Master Suite Ocean Front

Premium bedding, free minibar, in-room safe, desk

Preferred Club Premium Master Suite Ocean Front

  • Ocean view
  • 1364 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Mazatlán

On the beach.Stay at this Mazatlán property and you'll be within 20 miles (32 km) of Mazatlán Aquarium and Teodoro Mariscal Stadium. Plaza Machado and Olas Altas Beach are also within 25 miles (40 km).

What's nearby

  • Estrella de Mar Golf Course - 5 min walk - 0.3 miles
  • The Mazatlan Malecón - 46 min drive - 22.7 miles
  • Mazatlán Aquarium - 48 min drive - 22.2 miles
  • Plaza Machado - 49 min drive - 23.6 miles
  • Olas Altas Beach - 49 min drive - 23.8 miles

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 15 min drive

Restaurants

  • ‪Meraki Restaurante MediterrAsian Cuisine - ‬1 min walk
  • ‪Rendevous - ‬2 min walk
  • ‪World Café @ Dreams Estrella Del Mar - ‬2 min walk
  • ‪Cake House La Postreria - ‬15 min drive
  • ‪Starbucks - ‬17 min drive

About this property

Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive

5-star beachfront property with 3 outdoor pools
Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Summer fun is a breeze at Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa.

Free breakfast is served daily. There are 7 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars, and 5 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a steam room. Free valet parking is available.

Smoking is allowed in designated areas at this 5-star Mazatlán property.

  • 358 guestrooms or units
  • 7 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 5 bars or lounges
  • Meeting rooms
  • Built in 2024
  • Buffet breakfast (free)
  • Karaoke
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Garden
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive offers 358 air-conditioned accommodations with free minibar items and laptop-compatible safes. Beds feature premium bedding. 65-inch LED televisions come with premium digital channels and pay movies. Bathrooms include bathrobes and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Exterior
Pueblo Bonito Mazatlan - All Inclusive
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  • Hot tub
  • All inclusive
  • Kids pool
4.5 out of 5, Wonderful, 1,001 reviews
$241 nightly
The price is $287
May 31 - Jun 1
Total with taxes and fees
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Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 2 beach bars
  • 2 poolside bars
  • 5 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • Couples/private dining

Things to do

  • 18-hole golf course
  • 3 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Books
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Gym
  • Karaoke
  • Lazy river
  • Optional golf privileges
  • Pro golf lessons
  • Pro golf shop
  • Shopping
  • Steam room
  • Table tennis
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Front entrance ramp
  • Smooth flooring in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 65-inch LED TV with premium digital channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 1300 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 1300 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets are welcome in smoking rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Dreams Estrella Del Mar Mazatlan

Dreams Estrella del Mar Mazatlan Golf Spa Resort All Inclusive

Frequently asked questions

How close is Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive to the airport?

Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive is 6.8 mi (15-min drive) away from the General Rafael Buelna Intl. Airport (MZT) airport, the closest popular airport to the property.

How much does it cost to stay at Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive?

As of May 21, 2026, prices found for a 1-night stay for 2 adults at Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive on Jun 10, 2026 start from $320, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive.

How close is Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive offer free breakfast?

Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive offers free buffet breakfast every day from 7:00 AM to noon.

Is there a casino at Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive?

No, there is no casino at this property.

What time is check-in at Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive?

This property offers free valet parking.

Does Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive have a pool?

Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive features 3 outdoor pools and a children's pool.

Does Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive have a restaurant?

There are 7 onsite restaurants, offering options like Italian cuisine and brunch.

Does Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive have a spa?

This property has a spa, which features beach massages, body treatments, and hydrotherapy.

How close is Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive to downtown Mazatlán?

Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive is 11.6 mi away from Mazatlán.

Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 152 out of 254 reviews
Rating 8 - Good. 41 out of 254 reviews
Rating 6 - Okay. 32 out of 254 reviews
Rating 4 - Poor. 17 out of 254 reviews
Rating 2 - Terrible. 12 out of 254 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

6/10 Okay

Gerry

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Too far away from Mazatlan
Stayed 4 nights in Jan 2026

8/10 Good

KIMBERLEE M, Box elder

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great rooms. Pool staff were great. Adult pool only open for preferred Hyatt members. Check in was a disaster. And you need to use a Hyatt appl., which they fail to tell you or show you.
Stayed 5 nights in Feb 2026

4/10 Poor

Murray

Traveled with family
Disliked: Amenities
Bathroom was not cleaned very well daily. The food was also very disappointing. The service at the prestige pool was never there. Overall very disappointing for the price. Will NEVER go back or recommend to anyone.
Stayed 7 nights in Jan 2026

10/10 Excellent

Jacobo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean spacious rooms, delicious food and great service!! Excellent resort and staff
Stayed 10 nights in Feb 2026

10/10 Excellent

Scott

Stayed 1 night in Feb 2026

4/10 Poor

Greg

Stayed 3 nights in Feb 2026

8/10 Good

Stephanie

Stayed 4 nights in Feb 2026

6/10 Okay

Dane Stuart

Stayed 3 nights in Jan 2026

4/10 Poor

Freddie Fullon

Traveled with partner
Disliked: Amenities, property conditions & facilities
Our stay did not meet expectations, especially considering we booked a Preferred Club room. The room was not ready at arrival, and once we checked in, the floor was dirty and required additional cleaning. The room itself did not feel upgraded, and Preferred Club benefits were unclear and did not justify the added cost. The Preferred pool and spa areas were also consistently cold. Service throughout the resort was slow and inconsistent. We often had to request basic items like water refills, and communication barriers affected the dining experience. Food quality was disappointing across the buffet, specialty restaurants, and café—many dishes were bland, repetitive, or served cold, and several food safety concerns were observed. Entertainment options were minimal and not particularly engaging, though the turtle sanctuary and the assistance from Mark at the pool concierge were highlights. The spa provided the best experience, offering excellent service, though at a premium price. Overall, the resort did not deliver the level of quality, service, or value advertised, and the Preferred Club upgrade did not enhance the experience as expected.
Stayed 5 nights in Jan 2026

10/10 Excellent

Daniel Ivan

Stayed 2 nights in Jan 2026

10/10 Excellent

Ashwani

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall, Staff, clean room and helpful attitude. And yes food.
Stayed 6 nights in Jan 2026

10/10 Excellent

Sehwang

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe and quiet.
Stayed 7 nights in Dec 2025

2/10 Terrible

Raymundo

Liked: Cleanliness, staff & service, amenities
El servicio al cuarto hecho a perder toda mi estancia
Stayed 1 night in Jan 2026

2/10 Terrible

Lexly

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was not clean even though we checked in two hours later than the checked in time we called and they offered immediate cleaning but instead i had to wait fon an additional hour plus the cleaning time.
Stayed 1 night in Jan 2026

10/10 Excellent

Rosa

Stayed 4 nights in Dec 2025

10/10 Excellent

Deborah Alana, Summerland

Stayed 7 nights in Dec 2025

10/10 Excellent

Ana Paola

Liked: Cleanliness, staff & service, amenities
Muy bonito hotel, excelente comida, vista, servicio
Stayed 1 night in Dec 2025

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This would be an amazing resort, except for a few things that would make the stay much better. It would be nice if the lobby had some kind of shutters for the wind as it’s super windy there so much so that you can’t sit up there and enjoy the view. Again for the lobby bar, it would go a long way to have some kind of music playing, even if it’s not live entertainment. The worst thing is all the beach/pool chairs are covered in poop all the time. It would be nice if you could have the chairs washed. The food is amazing, the staff is super kind. At the preferred lounge when you took a drink to go, it was given to you in a paper cup, which became super wet and sloppy. Plastic drink ware would be preferable.
Stayed 7 nights in Nov 2025

10/10 Excellent

Berenice

Stayed 4 nights in Nov 2025

2/10 Terrible

Jesus

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
El servicio en la barra de la alberca les falta surtido de lo que ofrecen y personal muy inesperto para preparar bebidas entiendo que Les llego un grupo muy grande pero t ubieras preparado para la occasion uno ba a relajarse y ese tipo de personas no son las adecuadas para ese tipo de resort.
Stayed 4 nights in Nov 2025

8/10 Good

Adriana

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
room, amenities and service were all great but the decor was whitewashed and disconnected from the culture. It was also very far from the city center so no good shopping options. Nice and def 5 star experience for a resort but left much to be desired.
Stayed 1 night in Nov 2025

6/10 Okay

maridol

Liked: Cleanliness
Disliked: Staff & service
Varias cosas no funcionaban como el río lento, el restaurante buffet, por lo que la comida en el desayuno estaba fría; el personal en lugar de darte información sobre las actividades del hotel se preocupaban más por corretearte para que les compraras la membresía de la cadena, no supimos qué actividades había hasta que veíamos que ya las estaban llevando a cabo. Nos cambiaron de torre a otra cuando es incómodo volver a empacar para moverte y nos hicieron esperar mucho para que nos movieran por lo que una tarde estuvimos en el cuarto sin poder movernos
Stayed 3 nights in Oct 2025

10/10 Excellent

Blanca Escalante

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service!!!
Stayed 3 nights in Oct 2025

2/10 Terrible

Oscar

Disliked: Staff & service, property conditions & facilities, room comfort
El peor hotel de la cadena Secrets & Dreams de los que he visitado. En mal estado, restaurante cerrados, servicio deficiente, insuficientes sombrillas en el área de alberca y sobre todo muy mala calidad y variedad de alimentos para el hotel que debe ser. Otros Dreams son buenos, este definitivamente no debería de tener esa marca.
Stayed 2 nights in Oct 2025

10/10 Excellent

Valente

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really nice. Rooms were clean.
Stayed 3 nights in Oct 2025