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The Level at Melia Castilla

4.0 star property
4-star hotel near Plaza de Castilla, connected to a rail/subway station

Choose dates to view prices

Photo gallery for The Level at Melia Castilla

Lobby sitting area
A breakfast buffet with various pastries, fruits, and beverages.
Executive lounge
Executive lounge
Lobby

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Calle del Poeta Joan Maragall, 43, Madrid, Madrid, 28020
  • Place, Paseo de la Castellana
    ‪1 min walk‬
  • Place, Plaza de Castilla
    ‪6 min walk‬
  • Place, Bernabéu Stadium
    ‪13 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪17 min drive‬

Room options

View all photos for The Level, Deluxe Room

Premium bedding, pillowtop beds, minibar, in-room safe

The Level, Deluxe Room

10.0 out of 10
Exceptional
(1 review)
  • 280 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for The Level, Premium Room

Premium bedding, pillowtop beds, minibar, in-room safe

The Level, Premium Room

10.0 out of 10
Exceptional
(5 reviews)
  • 398 sq ft
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed
  • Free WiFi

View all photos for The Level, Junior Suite

The Level, Junior Suite | View from room

The Level, Junior Suite

  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for The Level, Grand Suite

The Level, Grand Suite | Premium bedding, pillowtop beds, minibar, in-room safe

The Level, Grand Suite

  • 678 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Castilla The Level

A hotel room with a large bed, a desk, a chair, and a view of the city.

Castilla The Level

  • 775 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for The Level, Family Room, Connecting Rooms

View from room

The Level, Family Room, Connecting Rooms

10.0 out of 10
Exceptional
(2 reviews)
  • 678 sq ft
  • Sleeps 3
  • 1 King Bed and 2 Twin Beds OR 4 Twin Beds
  • Free WiFi

View all photos for Room (Premium Triple Room The Level)

Premium bedding, pillowtop beds, minibar, in-room safe

Room (Premium Triple Room The Level)

10.0 out of 10
Exceptional
(2 reviews)
  • 398 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Room (Family Communicated The Level 2+2)

View from room

Room (Family Communicated The Level 2+2)

  • 678 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds OR 4 Twin Beds
  • Free WiFi

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About the neighborhood

Madrid

Tetuán stay.Within a 10-minute walk of this Tetuán hotel, you'll find Plaza de Castilla and Gate of Europe. Bernabéu Stadium and Cuatro Torres Business Area are also within 2 miles (3 km).

What's nearby

  • Paseo de la Castellana - 1 min walk - 0.0 miles
  • Azca Financial District - 1 min walk - 0.0 miles
  • Plaza de Castilla - 6 min walk - 0.4 miles
  • Gate of Europe - 8 min walk - 0.5 miles
  • Bernabéu Stadium - 13 min walk - 0.7 miles

Getting around

  • Nuevos Ministerios Station - 3 min drive
  • Cuzco Station - 6 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 16 min drive

Restaurants

  • ‪Lobby Bar - ‬1 min walk
  • ‪La Garriga - ‬4 min walk
  • ‪chia - ‬3 min walk
  • ‪Mesón Txistu - ‬3 min walk
  • ‪Pez Fuego - ‬4 min walk

About this property

The Level at Melia Castilla

4-star hotel near Plaza de Castilla, connected to a rail/subway station
The Level at Melia Castilla offers its guests a 24-hour fitness center and a seasonal outdoor pool. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi.

There are 30 meeting rooms available. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly The Level at Melia Castilla. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Madrid hotel.

  • 1 building
  • 84 guestrooms or units
  • 3 levels
  • 2 dining venues
  • Built in 1971
  • Continental breakfast (free)
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Swim-up bar
The Level at Melia Castilla offers 84 accommodations with minibars and espresso makers. Pillowtop beds feature premium bedding. 32-inch LED televisions come with digital channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

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  • Free WiFi
  • Restaurant
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Jul 21 - Jul 22
Total with taxes and fees
Melia Castilla

Property amenities

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (EUR 29 per day)
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 7:30 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

Room amenities

Entertainment

  • 32-inch LED TV with digital channels

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you arrive at the property after hours, you'll need to check in at an alternate location: [Main Reception at Meliá Castilla]
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 1 to June 15:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: EUR 29 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
Safety features at this property include a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and cash.
    For guests' safety, the property includes a smoke detector and window guards in each accommodation.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open June 17 and close September 01.
  • Pool access available from noon to 8:00 PM.
  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Level Melia Castilla Hotel
The Level at Melia Castilla Hotel
The Level at Melia Castilla Madrid
The Level at Melia Castilla Hotel Madrid

Frequently asked questions

How close is The Level at Melia Castilla to the airport?

The Level at Melia Castilla is 10.3 mi (16-min drive) away from the Adolfo Suarez Madrid-Barajas Airport (MAD) airport, the closest popular airport to the property.

How much does it cost to stay at The Level at Melia Castilla?

As of Jul 12, 2026, prices found for a 1-night stay for 2 adults at The Level at Melia Castilla on Jul 18, 2026 start from $306, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Level at Melia Castilla have an airport shuttle?

Airport shuttle services are not available at The Level at Melia Castilla.

Does The Level at Melia Castilla offer free breakfast?

The Level at Melia Castilla offers free continental breakfast on weekdays between 7:30 AM and 10:30 AM and weekends between 7:30 AM and 11:00 AM.

Is there a casino at The Level at Melia Castilla?

No, there is no casino at this hotel, but Casino de Madrid (8-min drive) and Casino Gran Via (8-min drive) are nearby.

What time is check-in at The Level at Melia Castilla?

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM. A fee applies for early check-in.

Is there free parking at The Level at Melia Castilla?

Free parking is not available at this hotel. Self parking is available for EUR 29 per day.

Does The Level at Melia Castilla have a pool?

The Level at Melia Castilla features a seasonal outdoor pool. Guests can enjoy pool access from noon to 8:00 PM.The pool is closed seasonally each year from September 1 to June 15.

Does The Level at Melia Castilla have a restaurant?

There are 2 onsite restaurants, offering options like a poolside location and light fare.

Does The Level at Melia Castilla have a spa?

There are no spa services available at this hotel.

How close is The Level at Melia Castilla to downtown Madrid?

The Level at Melia Castilla is 3.1 mi away from Madrid.

The Level at Melia Castilla Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 69 out of 81 reviews
Rating 8 - Good. 8 out of 81 reviews
Rating 6 - Okay. 2 out of 81 reviews
Rating 4 - Poor. 2 out of 81 reviews
Rating 2 - Terrible. 0 out of 81 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

CARLOS A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente!!!!
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great rooms!
Stayed 3 nights in May 2024
Verified

10/10 Excellent

Bryan Rodrigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. I would stay here again.
Stayed 5 nights in Mar 2024
Verified

10/10 Excellent

oluwafemi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
An excellent choice in every way. Will definitely stay here again when returning to Madrid.
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Level is the best hotel that I have been. Very nice hotel
Stayed 7 nights in Dec 2023
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly staff

Great location and very friendly staff. Would visit again.
Stayed 3 nights in Nov 2023
Verified

10/10 Excellent

ALI

Liked: Cleanliness, staff & service, property conditions & facilities
Good choice 👍
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. Really nice staff. A bit far from the city centre
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Fabricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience

Great stay! The Level is worth it!
Stayed 2 nights in Aug 2022
Verified

8/10 Good

ANGEL

Liked: Cleanliness, staff & service, property conditions & facilities
Good option close to train station,includes breakfast which is a plus and also had snacks!! Available close to santiago bernabe football stadium
Stayed 2 nights in May 2022
Verified

10/10 Excellent

Warren

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great with the exception of the television stations could add CNN or a new channel from the US…..
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful experience because of the wonderful service
Stayed 2 nights in Aug 2022
Verified

10/10 Excellent

pat

Liked: Cleanliness, staff & service, property conditions & facilities
absolutely stunning. great food. clean. great service.
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing service
Stayed 2 nights in Feb 2022
Verified

10/10 Excellent

Bernadette

Liked: Property conditions & facilities
Everybody was nice helpful
Stayed 4 nights in Apr 2024
Verified

10/10 Excellent

jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect
Stayed 5 nights in Feb 2020
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
The location of the hotel is great for anything in the Gothic quarter while still getting plenty of light. The rooftop terrace is a plus, but unfortunately they have only two small unheated pools.
Stayed 3 nights in Apr 2024
Verified

10/10 Excellent

Charlotte Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, welcoming and helpful staff. The premium room meant we had access to drinks and snacks all day. Excellent. Clean, welcoming and good transport links to the city centre.
Stayed 3 nights in Aug 2022
Verified

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, highly recommend! The rooms are spacious, elegant, and clean. We stayed in a connected 2 room and it was terrific for the family as each room had its own bathroom. The lounge is fabulous and offers drinks and tapas plus breakfast buffet, which was included in our package price. The staff is helpful, courteous and friendly. We stayed for 6 nights and had an excellent stay!! The location requires a metro ride or cab trip to the city center, but it wasn’t bad as cabs are readily available and metro stop is close. I would highly recommend this hotel!!
Stayed 6 nights in Mar 2023
Verified

10/10 Excellent

Li Choo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and caring staff. There was a variety of Food, snacks and drinks. The only issue is the shower room. Water was passing through the side of the door and the bathroom floor was very wet everytime someone had a shower. But overall, we had a pleasant stay. Nice restaurants and bars around too.
Stayed 2 nights in Sep 2022
Verified

10/10 Excellent

Jeri

Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice hotel but not located near the touristy parts of the city. It is probably more for business travelers but it is also less expensive than the ones closer to the tourist areas. We had a Premium Triple Room which consisted of a King bed and a Twin cot at the end of the bed. Probably not bigger than a regular room but it was nice. The breakfast, happy hour, and access to beverages (non-alcoholic) was nice. The hotel staff was friendly and helpful. Would stay there again.
Stayed 2 nights in May 2023
Verified

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Pool was way too cold to swim. Options for food too limited. Should have vegetarian options.
Stayed 6 nights in Aug 2022
Verified

4/10 Poor

Yousef

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The check in was easy and the hotel was decent overall except for one. major. issue. I had notified the reception desk during checkout and spoke with the manager regarding the cleanliness of room, he apologized and asked me to send him the video I took and told me he would get back to me. That was 5 days ago and I haven’t heard anything back. Make sure you check the room thoroughly as soon as you get in! The hotel location was convenient, a 15 minute walk from the Bernabéu and the room service menu was good. I would have stayed here again if it wasn’t for the issue, but cleanliness is a huge factor for me.
Verified

10/10 Excellent

JOSE ANTONIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ha sido nuestro hotel,el salon de "LEVEL"atendido por lo mejor que tiene el hotel,amables serviciales siempre con una sonrisa,es una de la razones para volver!!! Asi como al personal de atencion al cliente,un reconocimiento a todos ellos!
Stayed 3 nights in Jun 2025