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5.0 out of 5

"Maybe it's a culture thing but out of the 5 nights we stayed in this beautiful hotel, we only had wash clothes upon request the first night. Was not a ... " More

By a verified traveler on Tue 10 Mar 2020

Hotel Description

4-star hotel near El Retiro Park

Heart of Madrid

At this Salamanca hotel, you'll be well placed to visit El Retiro Park and Nuevo Teatro Alcala, both within a 5-minute walk. Paseo de la Castellana and Puerta de Alcala are also within half a mile (1 km).

Business services

This hotel features a restaurant, a seasonal outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Self parking, a coffee shop, and a snack bar/deli are also offered.

Free WiFi, flat-screen TVs

The 138 soundproofed guestrooms offer free WiFi and minibars. Flat-screen TVs come with digital channels, and other amenities include room service and pillow menus.

Basic Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$81* Per night/room Aug 31 - Sep 1

Double Room Single Use

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Double Room Single Use, City View

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Double Room, City View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Room (2 adults + 2 children)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

H10 Puerta de Alcalá ratings based on 2 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for H10 Puerta de Alcalá

Everyone (1) Family (1)
5 out of 5
Maybe it's a culture thing but out of the 5 nights we stayed in this beautiful hotel, we only had wash clothes upon request the first night. Was not able to get them again after that. IDK if wash clothes are something not used. But they gave us rather large hand towels to wash with.

Posted by on Mar 10, 2020

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5 out of 5

Posted by on Jul 16, 2019

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Comment from Hotel Management

Jul 30, 2019 by Beatriz García R.

Thanks a lot for your excellent assestment!!! We hope you had a perfect stay with us. We would be pleased to welcoming you soon. Best regards

About the H10 Puerta de Alcalá

Location Alcala, 66, Madrid, Madrid 28009

Property Features

There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 1076 square feet (100 square meters) and includes a conference center. A seasonal outdoor pool, tour/ticket assistance, and multilingual staff are also featured at the business-friendly H10 Puerta de Alcalá. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Madrid hotel is smoke free.

  • 1 building
  • 138 guestrooms or units
  • 6 levels
  • 1076 sq ft of conference space
  • 100 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Coffee shop
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Adolfo Suarez Madrid-Barajas Airport (MAD) (16.1 km / 10 mi)
  • Train station: Madrid Recoletos Station (0.9 km / 0.5 mi)
  • Metro station: Principe de Vergara Station (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

H10 Puerta de Alcalá offers 138 accommodations with minibars and safes. Each accommodation is individually furnished. Beds feature down comforters. A pillow menu is available. Flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Down blanket
  • Pillow options
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings

Food & Drink

The hotel hosts a free manager's reception daily.

H10 Puerta de Alcalá has a restaurant serving breakfast only.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • In-room accessibility
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The property’s pool will be closed occasionally due to private events on the terrace.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Noise-free guestrooms cannot be guaranteed

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F

Personal protective equipment, including masks and gloves, will be available to guests

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests

Contactless check-in is available

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service

Each guestroom is kept vacant for a minimum of 24 between bookings

The property affirms that it adheres to the European Holiday Home Association (EHHA - Europe) sanitization guidelines

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.Contactless check-in is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 between bookings.The property affirms that it adheres to the European Holiday Home Association (EHHA - Europe) sanitization guidelines.

  • Service animals are allowed
  • Noise-free rooms not guaranteed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Property follows sanitization practices of European Holiday Home Association (EHHA - Europe)
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines
  • Property follows a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays 24
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 22 for adults and EUR 11 for children (approximately)
  • Self parking fee: EUR 31 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • NH Alcalá
  • H10 Puerta de Alcalá Hotel
  • NH Alcalá Madrid
  • NH Puerta Alcalá Hotel Madrid
  • NH Puerta Alcalá Hotel
  • NH Puerta Alcalá Madrid
  • NH Puerta Alcalá
  • Nh Alcala Hotel Madrid
  • H10 Puerta Alcalá Hotel Madrid
  • H10 Puerta Alcalá Hotel
  • H10 Puerta Alcalá Madrid
  • H10 Puerta Alcalá
  • H10 Puerta de Alcalá Madrid
  • H10 Puerta de Alcalá Hotel Madrid

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in May and close in September.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.