First of all, the staff were kind and understanding. However, due to the hotel's very central location, you can hear the tram noise in the room while it's running, with a tram passing almost every minute. I can say that the sound insulation is quite poor. The hotel is an old and very authentic hotel, and we chose it to experience this atmosphere, but just because a hotel is old doesn't mean the beds should be this old. The bed was incredibly bad; you sink into it, and the pillows were similarly bad. Therefore, we couldn't sleep. The hotel's location, atmosphere, and staff were very positive, but the comfort level was quite poor.