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"I' ve never a bad review before - I have worked in hospitality and retail for many years so I know how tough it is. This hotel benefits from an excellent location in the centre of Oslo. I also observed some brilliant service by some of the employees to other guests in the 'Host Office' - but that's where the good stuff ends. Check in was a disaster. The self serve machines eventually recognised my booking from my phone number (it rejected my passport and email). The machine told me my room wasn't ready and to see a 'Host'. The lady who 'helped' me on the desk looked at me like something she had trod in and was stuck to her shoe when I explained what was happening on the machine. 'ID' she barked. After swiping my passport and huffing abit, she put my passport on desk with two key cards and barked '316'. And that was it. No explanation of where to go, no confirmation of stay length,nothing about facilities - just '316'! As for room 316, if you like bare walls, lots of external noise, broken temperature controls, no safe, nothing to drink out of, mouldy bathroom ceiling,leaking shower,broken shower fittings - you will love this room. I expected minimal budget accomodation when I booked to stay - but cheap isn't always cheerful! I have cancelled forthcoming Citybox stays elsewhere not because of the room, but because of the behaviour of that one person in the 'Host Office' . Such a shame."

"From the moment I checked in until I left everything was excellent. Staff were super friendly and the room very well appointed (except those silly fridges… why can’t I have room to place things in the fridge). The one thing I would love to see is an exit from level 1 or is it 2 directly to the train station. Lugging luggage up that ramp was a struggle."

"Breakfast was 1st class, lots of choice staff were very friendly and helpful, room was spacious, loved the under floor heating. Building work going on across the road but can’t be helped 10/10"

"This was a beautiful hotel and the staff were just as lovely. After train cancellations and a very late arrival the staff were so welcoming. The breakfast was very adequate and delicious. Location was great with walking distance to the Opera House and Munch museum. Would definitely stay here again."

"The pictures are accurate, you get what you see, and that’s what i like when booking hotels online. "