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4.3 out of 5

"Its really not that bad or good. My initial thought after checking in was this place sucks. The check in process is bizarre using a computer that giv ... " More

By a verified traveler on Tue 09 May 2023

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Hotel Description

Family-friendly 3-star hotel near Karl Johan Gate

Heart of Oslo

At this Oslo City Centre hotel, you'll be within a 5-minute walk of Karl Johan Gate and Jernbanetorget. Oslo Cathedral and Byporten Shopping Centre are also within half a mile (1 km).

Multiple dining options

This hotel features 2 restaurants, free WiFi in public areas, and express check-in. Traveling on business? Take advantage of the 3 conference rooms, business center, and express check-out. A computer station, dry cleaning, and luggage storage are also on offer.

Double Room (Small)

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$83* Per night/room Oct 8 - Oct 9

Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Family Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Single Room (Small)

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Citybox Oslo ratings based on 3 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Citybox Oslo

Everyone (1) Couples (1) Family (1)
3 out of 5
Its really not that bad or good. My initial thought after checking in was this place sucks. The check in process is bizarre using a computer that gives you the room keys. But it doesn't work for half the people cause if you booked through Travelocity or similar sites you don't have the right # to check in. So you have to go to the office. The guy hastily looks up the # wrote it on postit and said this is your #. I can say he was rude but im use to hotel staff being more on the friendly side and maybe offering to be more helpful. But almost half the guests are bogged down by the check in system. The place a an odd colar scheme and it seems like walking around there are steps and ramps and odd floor plans that screem broken ankle. I walked into my room and thought ok this is simple but good. Clean. The bathroom was nice sized. The bathroom looked clean but smells of mildew. I had buy air fresheners. The breakfast option a not included small restaurant attached to the building is small very slow and under staffed. I went to buy breakfast and a line of 7 had the place shut down and maybe 2 people sitting and eating. I waited maybe 5 min and no one except the first person on line had even been spoken to. You almost never see staff. On the positive side its very walkable to the train, shopping,dining and the main strip. I would have had no problem with my room if the bathroom didn't smell funny. Its a economy hotel and it shows. But location is fine rooms are fine .

Posted by on May 9, 2023

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5 out of 5
The young man working the lobby desk was exceptional helpful

Posted by on Sep 21, 2022

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Comment from Hotel Management

Oct 4, 2022 by Cato / Hotel Manager

Wow! Thanks for your kind words and amazing rating! Best wishes, Citybox Oslo

5 out of 5
Room was more spacious than I expected. shower was great , good force nice hat water. Everything was clean up to date. Comfortable .Very convenient to Oslo Sentrum and Carl Johan’s Way.

Posted by on Aug 8, 2022

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Comment from Hotel Management

Aug 26, 2022 by Cato / Hotel Manager

Wow! Thanks for an amazing review of our hotel!Flattered to read your kind words and fantastic feedback. Always fun to receive feedback from guests that seems to understand and appreciate our concept. We do our best to offer a simple and modern solution at what we consider to be a fair rate, and we are glad to see that you felt we offered just that!Thanks again for a fantastic recommendation, and we do hope to see you again!

Property Features

There are 2 restaurants and 2 coffee shops/cafes on site. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and 3 meeting rooms. Event space at this hotel measures 700 square feet (65 square meters) and includes conference space. A vending machine, an arcade/game room, and coffee/tea in a common area are also featured at the family-friendly Citybox Oslo. This 3-star Oslo hotel is smoke free.

  • 341 guestrooms or units
  • 7 levels
  • 3 buildings
  • 2 dining venues
  • 2 coffee shops
  • 700 sq ft of conference space
  • 65 sq m of conference space
  • Built in 2013
  • Manager's reception (free)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Game room or arcade
  • Television in lobby
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Refrigerator in a common area


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


  • Train station: Oslo (XZO-Oslo Central Train Station) (1.9 km / 1.2 mi)
  • Metro station: Dronningens Gate Tram Station (0.2 km / 0.1 mi)

Room Amenities

Citybox Oslo offers 341 accommodations with hair dryers. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers. Housekeeping is provided daily.

  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Desk
  • Sound-insulated rooms
  • Ensuite bathroom

Food & Drink

The hotel hosts a free manager's reception daily.

Citybox Oslo has 2 restaurants on site.


If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • In-room accessibility (in select rooms)
  • Braille or raised signage
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies


  • Check-in time starts at 3 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for NOK 150.00 per night.
  • Cribs (infant beds) are available for NOK 125 per night.

Pet Policy

  • No pets allowed, but service animals are welcome


Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property requires payment at check-in for any bookings where payment for the stay will be made on site instead of at the time of booking.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 6
  • Social distancing measures are in place
  • Contactless check-in is available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately NOK 75–250 for adults, and NOK 75–250 for children
  • Late check-out is available for a fee (subject to availability)
  • Weekly housekeeping provided; fees apply for additional cleaning
  • Crib (infant bed) fee: NOK 125 per night
  • Rollaway bed fee: NOK 150.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • City AS Oslo
  • City Hotel AS Oslo
  • Citybox Oslo Hotel
  • Citybox Hotel
  • Citybox Oslo
  • Citybox
  • Citybox Oslo Oslo
  • Citybox Oslo Hotel
  • Citybox Oslo Hotel Oslo

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Alcohol isn't allowed at Citybox Oslo.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.