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Hotel El Paso

2.5 star property
Hotel perfectly located for exploring El Paso

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Photo gallery for Hotel El Paso

Coffee service
Exterior
TV
Pillowtop beds, desk, iron/ironing board, free WiFi
View from property

Reviews

6.0 out of 10

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services
  • Laundry

Explore the area

View in a map
949 Sunland Park Dr, El Paso, TX, 79922
  • Place, Bob-O's Family Fun Center
    ‪3 min walk‬
  • Place, Sunland Park Mall
    ‪7 min walk‬
  • Place, Sunland Park Racetrack and Casino
    ‪3 min drive‬
  • Airport, El Paso, TX (ELP-El Paso Intl.)
    ‪16 min drive‬

Room options

View all photos for Suite, Multiple Beds, Mobility Accessible (Communications, Accessible Tub)

Pillowtop beds, desk, iron/ironing board, free WiFi

Suite, Multiple Beds, Mobility Accessible (Communications, Accessible Tub)

  • Sleeps 5
  • 1 King Bed and 1 Twin Futon

View all photos for Standard Room, 1 Queen Bed, Mobility Accessible (Communications, Accessible Tub)

Pillowtop beds, desk, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed, Mobility Accessible (Communications, Accessible Tub)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Mobility Accessible (Communications, Roll-In Shower)

Pillowtop beds, desk, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Mobility Accessible (Communications, Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds

Pillowtop beds, desk, iron/ironing board, free WiFi

Suite, Multiple Beds

  • Sleeps 5
  • 1 King Bed and 1 Twin Futon

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Pillowtop beds, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

Pillowtop beds, desk, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Pillowtop beds, desk, iron/ironing board, free WiFi

Suite, 2 Queen Beds

  • Sleeps 6
  • 2 Queen Beds

Premium Room

  • Sleeps 2
  • 1 Twin Bed

Standard Room

  • Sleeps 2
  • 1 Twin Bed

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Holiday Inn El Paso West - Sunland Park by IHG

Pacific Park
  • Pool
  • Hot tub
  • Pet friendly
  • Parking included
4.0 out of 5, Very Good, 1,443 reviews
$87 nightly
The price is $102
Jan 19 - Jan 20
Total with taxes and fees
Holiday Inn El Paso West - Sunland Park by IHG

About the neighborhood

El Paso

Heart of El Paso.Within a 15-minute walk of this Northwest El Paso hotel, you'll find Bob-O's Family Fun Center and Sunland Park Mall. Sunland Park Racetrack and Casino and Rio Grande are also within 2 miles (3 km).

What's nearby

  • Bob-O's Family Fun Center - 3 min walk - 0.2 miles
  • Sunland Park Mall - 7 min walk - 0.4 miles
  • El Paso Desert Botanical Garden - 2 min drive - 1.2 miles
  • Western Playland Amusement Park - 2 min drive - 1.9 miles
  • Sunland Park Racetrack and Casino - 3 min drive - 2.2 miles

Getting around

  • El Paso Union Depot - 13 min drive
  • El Paso International Airport (ELP) - 23 min drive

Restaurants

  • ‪Circle K - ‬10 min walk
  • ‪Raising Cane's Chicken Fingers - ‬18 min walk
  • ‪McDonald's - ‬9 min walk
  • ‪Corner Bakery Cafe - ‬19 min walk
  • ‪Twin Peaks - ‬6 min walk

About this property

Hotel El Paso

Hotel perfectly located for exploring El Paso
A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. The business-friendly Hotel El Paso also features multilingual staff, coffee/tea in a common area, and a fireplace in the lobby. Self parking is free.

This El Paso hotel is smoke free.

  • 1 building
  • 61 guestrooms or units
  • 3 levels
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Newspapers for purchase
  • Fireplace in lobby
  • Elevator
  • No smoking on site
Hotel El Paso offers 61 accommodations with coffee/tea makers and hair dryers. Beds feature pillowtop mattresses. Televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

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La Quinta Inn & Suites by Wyndham El Paso West Bartlett
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  • Pet friendly
  • Parking included
  • Free WiFi
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The price is $50
Jan 18 - Jan 19
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Coffee and tea in common areas

Things to do

  • Shopping mall

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Renovations and closures

This property is closed from January 9 2026 to January 31 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 25 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • In-room safe fee: USD 2.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

We should mention

  • Up to 4 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Suites University El Paso
Comfort Suites University Hotel El Paso
Hotel El Paso Hotel
Hotel El Paso El Paso
Quality Suites University
Hotel El Paso Hotel El Paso

Frequently asked questions

How close is Hotel El Paso to the airport?

Hotel El Paso is 14.6 mi (23-min drive) away from the El Paso International Airport (ELP) airport, the closest popular airport to the property.

Does Hotel El Paso have an airport shuttle?

Airport shuttle services are not available at Hotel El Paso.

Does Hotel El Paso offer free breakfast?

Hotel El Paso does not offer free breakfast.

Is there a casino at Hotel El Paso?

No, there is no casino at this hotel, but Sunland Park Racetrack and Casino (3-min drive) is nearby.

What time is check-in at Hotel El Paso?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Hotel El Paso?

This hotel offers free self parking.

Does Hotel El Paso have a pool?

Hotel El Paso does not have a pool.

Does Hotel El Paso have a spa?

There are no spa services available at this hotel.

How close is Hotel El Paso to downtown El Paso?

Hotel El Paso is 5.4 mi away from El Paso.

Hotel El Paso Reviews

Reviews

6.0
Rating 10 - Excellent. 221 out of 1002 reviews
Rating 8 - Good. 173 out of 1002 reviews
Rating 6 - Okay. 187 out of 1002 reviews
Rating 4 - Poor. 174 out of 1002 reviews
Rating 2 - Terrible. 247 out of 1002 reviews

5.8/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

5.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty and nasty
Stayed 1 night in Jul 2025

10/10 Excellent

Pedro

Stayed 2 nights in Oct 2025

8/10 Good

Barbara

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel is under construction and new management.
Stayed 1 night in Oct 2025

8/10 Good

Erika

Traveled with partner
Liked: Cleanliness, staff & service
Good staff. Hotel needs to be renovated. Very old. Bath tub was in really bad shape
Stayed 3 nights in Oct 2025

8/10 Good

Lilia

Stayed 2 nights in Oct 2025

10/10 Excellent

Avi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room. Easy parking. Close food.
Stayed 2 nights in Oct 2025

4/10 Poor

Joanna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property under construction not as expected
Stayed 1 night in Sep 2025

2/10 Terrible

Maribeth

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

still being renovated

This hotel is almost impossible to find as there is no sign on it. I had to go across the parking lot at Blaze Hilton to figure it out. That person said they'd be right over to check me in. It took her 10 min to come over. It is still under renovation. Pool is closed for renovation. None of this is mentioned in website, in fact website says newly renovated. Sheet had a hole in it and there was no battery in the smoke detector. IHG needs to get it together regarding this hotel.
Stayed 1 night in Sep 2025

8/10 Good

Omar

Stayed 2 nights in Sep 2025

8/10 Good

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

cruz Daniel

Stayed 3 nights in Sep 2025

4/10 Poor

Verified traveler

Traveled with family
Disliked: Room comfort

Needs improvement

The a/c of our room had no fan speed adjustments. The a/c was working on its lower level but not cool very good. They removed the courtesy breakfast. The inside pool is still under construction.
Stayed 2 nights in Aug 2025

2/10 Terrible

IRENE

Business traveler
Disliked: Property conditions & facilities

No more breakfast offered

Not very good stay. Said there was free breakfast, and there is no linger breakfast available in this hotel. Rooms Are not very clean, the couch in the room was full of stains. Swimming pool was closed.
Stayed 1 night in Aug 2025

6/10 Okay

Ismael

Disliked: Cleanliness
Stayed 1 night in Aug 2025

2/10 Terrible

Susana

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Alejandra

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Dirty room

The walls were so dirty trash on floor and in cabinets stains on couch
Stayed 1 night in Aug 2025

10/10 Excellent

Abigael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Jose

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

Rafael

Stayed 1 night in Jun 2025

8/10 Good

Eddie

Stayed 1 night in Apr 2025

2/10 Terrible

JOSE, Lakewood

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The room left a lot to be desired. There was no trash can, only one in the bathroom. We killed a cockroach. There were no light bulbs. The room was very unclean.
Stayed 3 nights in May 2025

4/10 Poor

Daniel

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I saw that it’s in a construction state but the conditions were awful. Stains everywhere and outdated in every sense. I have about -10 pictures that support these statements. Really bad shape all around. I think this location will bounce back being in a prime location - with twin peaks in walking distance, there are some nice options. As far as the hotel goes, they should really shut it down until the upgrades are completed. I stayed in other locations for the same amount paid here, that have 3x better amenities. I should really get my money back as I checked out the second I woke up In the middle of the night. El Paso is a work in progress and I would to see this location thrive…. Side note, cats everywhere outside. I’m rooting for a remodel here.
Stayed 1 night in May 2025

4/10 Poor

Brisadelmar

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I know that they are going through a remodel but the ceiling in the room that we had mold freckles right above the shower. The toilet still had residue on it and the SHEETS the brown cover on top were covered in white spots from who knows what. The lady at the front was very nice but nice ness doesn't take away from dirtyness
Stayed 1 night in Apr 2025

8/10 Good

Ramon

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

6/10 Okay

Nalleli

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2025