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Secrets Aura Cozumel - Adults Only - All Inclusive

4.5 star property
4.5-star beachfront property near Paradise Beach

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Photo gallery for Secrets Aura Cozumel - Adults Only - All Inclusive

3 outdoor pools, sun loungers
Property video
Outdoor wedding area
Preferred Club Superior Junior Suite Ocean View King | Free minibar, in-room safe, individually decorated
Outdoor wedding area

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • All inclusive
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Carretera Costera Sur Km 12.99, Hotel Zone, Cozumel, QROO, 77600
  • Place, Paradise Beach
    ‪5 min walk‬
  • Place, Playa Mia Grand Beach and Water Park
    ‪15 min walk‬
  • Place, Mr. Sancho's Beach Club
    ‪15 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪22 min drive‬

Room options

View all photos for Junior Suite Ocean View King

Free minibar, in-room safe, individually decorated

Junior Suite Ocean View King

  • Sea view
  • 753 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View Swim Out King

Free minibar, in-room safe, individually decorated

Junior Suite Ocean View Swim Out King

  • Ocean view
  • 753 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Pool View King Bed

Free minibar, in-room safe, individually decorated

Junior Suite Pool View King Bed

  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Pool View Swim Out King

Junior Suite Pool View Swim Out King | Free minibar, in-room safe, individually decorated

Junior Suite Pool View Swim Out King

  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Pool View King

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Pool View King

  • 731 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front King

Preferred Club Junior Suite Ocean Front King | Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean Front King

  • Ocean view
  • 731 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

Preferred Club Junior Suite Ocean View King | Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean View King

  • Partial ocean view
  • 731 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View Double

Junior Suite Ocean View Double | Free minibar, in-room safe, individually decorated

Junior Suite Ocean View Double

  • Ocean view
  • 731 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean View Swim Out King

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean View Swim Out King

  • Partial ocean view
  • 731 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Pool View Double

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Pool View Double

  • 731 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Preferred Club Superior Junior Suite Ocean View King

Preferred Club Superior Junior Suite Ocean View King | Free minibar, in-room safe, individually decorated

Preferred Club Superior Junior Suite Ocean View King

  • Ocean view
  • 750 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front Plunge Pool King

Preferred Club Junior Suite Ocean Front Plunge Pool King | Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean Front Plunge Pool King

  • Beach view
  • 790 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Terrace, Ocean View

In-room dining

Junior Suite, 1 King Bed, Terrace, Ocean View

  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Preferred Club Junior Suite Panoramic View King

  • Sleeps 2
  • 1 King Bed

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Front of property

Dreams Cozumel Cape Resort & Spa - All Inclusive

Cozumel
  • On private beach
  • Pool
  • All inclusive
  • Spa
3.9 out of 5, Good, 434 reviews
$443 nightly
The price is $541
Apr 12 - Apr 13
Total with taxes and fees
Dreams Cozumel Cape Resort & Spa - All Inclusive

About the neighborhood

Cozumel

Beachside getaway.Within a 15-minute walk of the property, you'll find Paradise Beach and Mr. Sancho's Beach Club. Also, Arrecifes de Cozumel National Park is within half a mile (1 km) and Playa Mia Grand Beach and Water Park is within 2 miles (3 km).

What's nearby

  • Arrecifes de Cozumel National Park - 3 min walk - 0.2 miles
  • Paradise Beach - 5 min walk - 0.3 miles
  • Playa Mia Grand Beach and Water Park - 15 min walk - 0.8 miles
  • Mr. Sancho's Beach Club - 15 min walk - 0.8 miles
  • San Francisco Beach - 4 min drive - 2.7 miles

Getting around

  • Cozumel Intl. Airport (CZM) - 24 min drive

Restaurants

  • ‪El Patio Lobby Bar - ‬5 min drive
  • ‪The Money Bar - ‬9 min drive
  • ‪Roots Beach Club - ‬7 min drive
  • ‪Coral - ‬5 min drive
  • ‪Market Café - ‬3 min walk

About this property

Secrets Aura Cozumel - Adults Only - All Inclusive

4.5-star beachfront property near Paradise Beach
Secrets Aura Cozumel - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Secrets Aura Cozumel - Adults Only - All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, outdoor tennis courts, and a health club. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar and a poolside bar. Public spaces have free WiFi.

A business center and meeting rooms are available. Spa services, barbecue grills, and an arcade/game room are also featured at the luxury Secrets Aura Cozumel - Adults Only - All Inclusive. Self parking and valet parking are free.

This 4.5-star Cozumel property is smoke free.

  • 266 guestrooms or units
  • 4 levels
  • 5 dining venues
  • Meeting rooms
  • Built in 2007
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Secrets Aura Cozumel - Adults Only - All Inclusive offers 266 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and safes. These individually decorated and furnished accommodations have separate sitting areas. Flat-screen televisions come with premium cable channels. Bathrooms include showers, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Secrets Spa by Pevonia has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Similar properties

Front of property
Dreams Cozumel Cape Resort & Spa - All Inclusive
  • On private beach
  • Pool
  • All inclusive
  • Spa
3.9 out of 5, Good, 434 reviews
$443 nightly
The price is $541
Apr 12 - Apr 13
Total with taxes and fees
Dreams Cozumel Cape Resort & Spa - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Private picnics
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Boat tours
  • Fishing
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Health club
  • Kayaking
  • Personal motorized watercraft
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkeling
  • Volleyball
  • Windsurfing
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • Flat-screen TV with premium cable channels
  • iPod dock

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Free stocked minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation.

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Aura Cozumel Secrets
Aura Secrets Cozumel
Cozumel Secrets Aura
Secrets All Inclusive Cozumel
Secrets Aura All Inclusive
Secrets Aura Cozumel
Secrets Aura Cozumel All Inclusive
Secrets Cozumel
Secrets Cozumel All Inclusive
Secrets Cozumel Aura
Aura Cozumel Grand Hotel Cozumel
Secrets Aura
Secrets Aura Cozumel All Inclusive All-inclusive property
Secrets Aura All Inclusive All-inclusive property
Secrets Aura Cozumel All Inclusive
Hotel Secrets Aura Cozumel - All Inclusive Cozumel
Secrets Aura Cozumel All Inclusive Hotel
Secrets Aura All Inclusive Hotel
Secrets Aura All Inclusive
Cozumel Secrets Aura Cozumel - All Inclusive Hotel
Hotel Secrets Aura Cozumel - All Inclusive
Secrets Aura Cozumel - All Inclusive Cozumel
Secrets Aura Cozumel Inclusive

Frequently asked questions

How close is Secrets Aura Cozumel - Adults Only - All Inclusive to the airport?

Secrets Aura Cozumel - Adults Only - All Inclusive is 9.6 mi (24-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Secrets Aura Cozumel - Adults Only - All Inclusive?

As of Mar 12, 2026, prices found for a 1-night stay for 2 adults at Secrets Aura Cozumel - Adults Only - All Inclusive on Apr 12, 2026 start from $585, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Secrets Aura Cozumel - Adults Only - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Secrets Aura Cozumel - Adults Only - All Inclusive.

How close is Secrets Aura Cozumel - Adults Only - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Secrets Aura Cozumel - Adults Only - All Inclusive offer free breakfast?

Secrets Aura Cozumel - Adults Only - All Inclusive does not offer free breakfast.

Is there a casino at Secrets Aura Cozumel - Adults Only - All Inclusive?

No, there is no casino at this property.

What time is check-in at Secrets Aura Cozumel - Adults Only - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Secrets Aura Cozumel - Adults Only - All Inclusive?

This property offers free self parking and valet parking.

Does Secrets Aura Cozumel - Adults Only - All Inclusive have a pool?

Secrets Aura Cozumel - Adults Only - All Inclusive features 3 outdoor pools.

Does Secrets Aura Cozumel - Adults Only - All Inclusive have a restaurant?

There are 5 onsite restaurants, offering options like international cuisine, a beachfront location, and ocean views.

Does Secrets Aura Cozumel - Adults Only - All Inclusive have a spa?

Pamper yourself with a day at Secrets Spa by Pevonia, where you can enjoy body treatments, body wraps, and beach massages.

How close is Secrets Aura Cozumel - Adults Only - All Inclusive to downtown Cozumel?

Secrets Aura Cozumel - Adults Only - All Inclusive is 6.4 mi away from Cozumel.

Secrets Aura Cozumel - Adults Only - All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 332 out of 1191 reviews
Rating 8 - Good. 238 out of 1191 reviews
Rating 6 - Okay. 297 out of 1191 reviews
Rating 4 - Poor. 171 out of 1191 reviews
Rating 2 - Terrible. 153 out of 1191 reviews

7.2/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

Reviews

4/10 Poor

Jay Louis

The whole resort is showing its age.
Stayed 18 nights in Jan 2026

6/10 Okay

Jay Louis

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Staff was amazing. Especially Manuel bartender. Irving activities and Kenya host. Rooms smelled of sewer till we covered the drains. Pressure for time shares was exhausting. Food was just OK
Stayed 18 nights in Jan 2026

6/10 Okay

Scott William

Stayed 5 nights in Feb 2026

6/10 Okay

Jennifer

Stayed 5 nights in Jan 2026

10/10 Excellent

Laurel, Pueblo West

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2025

10/10 Excellent

Adrian Nicole

Stayed 5 nights in Dec 2025

10/10 Excellent

Adrian Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With the mixed reviews, I was very nervous to arrive at Secrets Aura. From the minute we got there, we were treated amazingly. The service was top notice. Everyone was so kind and helpful, always trying to make our stay a little better. We also got married while we were there and the Romance team was so easy and a pleasure to work with. They made it a breeze without the stress of a wedding. Only complaints we had were the pools were cold (It is December so understandable) and we found the food options to be less than desirable. The food was good but got old quickly.
Stayed 5 nights in Dec 2025

2/10 Terrible

Gary Michael

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
5 restaurants and nowhere close to enough seating. Every time we tried, we had to wait for close to 2 hours, so we settled for the mediocre buffet options. Pool bars closed at 5:00. Ridiculous!
Stayed 8 nights in Nov 2025

6/10 Okay

Cathaleen Lynn, Castleton

Traveled with group
Liked: Cleanliness, property conditions & facilities
The property was nice.Not very well lit at night so walking was hard.Not a lot of variety of food at the buffet same repetitive food every day I wouldn’t really consider it buffet. if you dine at one of the restaurants when you left there, you had to go to the buffet very very limited portions in the restaurants. The drinks were subpar.We never got coffee pods in our room.The maker was there asked several time for coffee never got any.Lack of nightly entertainment for a adult only resort.Beach towels.If you did not get one when you first seen them filling the bins you did not get one for the day.When asked for one we were told they were filling the bins 3 hours later still no towels.A lot of returning guest told us it was going down hill food,drinks,service.Nice people but would not return.Oh we ordered room service one night we could not get into the 1 open restaurant we called at 9pm we were told 45mins..ok had to deal with that or go hungry well at 2:15am the knocked on our door with the food we ordered at 9pm.needless to say my husband was NOT happy .
Stayed 7 nights in Dec 2025

2/10 Terrible

Carina

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty and not as advertised. The food was inedible and the staff was unhelpful. A maintenance worker walked into our room unannounced to “check the water” which made us feel uncomfortable because he knocked once and immediately opened the door without waiting for us to let him in. The room wasn’t stocked upon arrival. We checked out after 2 hours to go to a different resort and they promised a full refund but still none has been initiated. Very disappointed.
Stayed 4 nights in Dec 2025

8/10 Good

Jeffery Knute

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Some construction and once someone serviced the AC unit but left a mess in bathroom sink. Food and especially desserts could have been better
Stayed 7 nights in Nov 2025

4/10 Poor

Eron

Disliked: Cleanliness, property conditions & facilities
I had the oceanfront preffered pool plunge room ( a pool on the balcony) room 1445. A $3500.00 price for five nights.Super nice room. Here comes the problems...This is an older property that's under a renovations Dust everywhere. The elevator didn't work. So we climbed up 3-4 flights EVERYDAY. One day the phone didn't work so we couldn't order room service. They fixed that. Then one morning the water DIDN'T work. Yes, the water didn't work!!!! I called down it was turned on after 20 minutes or so but the water was never really hot after that. Now this last one takes the cake. We arrived at our room at about 11pm & our keys didn't work. Long story short they had to drill a hole into the door to gain access. That took about a hour. I'd had enough & complained to the property manager (Nelly) & the hotel refunded $1400.00. I read the reviews before I book a trip but you honesty don't know until you get there & have your own experience. For this to be a Secrets it's pretty underwhelming. No more than 3 stars.
Stayed 5 nights in Dec 2025

4/10 Poor

Cheryl

The resort needs major upgrades & repairs, our room was okay. The staff tries real hard to accommodate, under staffed(rooms still being cleaned at 5:00pm). App not working properly and/or not being updated with restaurant daily menus. Lack of information no daily activity board to be found with activities/shows.
Stayed 7 nights in Nov 2025

6/10 Okay

Mario, West Branch

Traveled with family
Liked: Cleanliness
I was not impress with the room, supposed to be a junior suite ocean view but it was small, on the 4th floor and the elevator was damaged, the door did not work either, card keys did not open, one day we have no Air Conditioning, the room was almos 80*F, it took them morevthan 12h to fix it, another day without hot water, they refused to give us another room !!! The Hotel need URGENT maintance and upgrades !!
Stayed 4 nights in Dec 2025

8/10 Good

Johnnie Estrada

Traveled with family
Liked: Cleanliness, staff & service
Cons- the bathroom drains emitted a foul odor that would come and go. Lobby is not as fancy as others we’ve been to. Entertainment is a bit lacking. Time share/membership sales are very pushy if you show a slight interest. We sat to hear their pitch just to get the $300 credit- at our final no, they got rude. The last guy (they sendi different guys to try to change your mind) told us “next time, don’t agree to hear their speil” like we wasted Their time! Lol! I told him, “ perhsps you shouldn’t try to entice the guests with the free credits! Pros- we got a free snorkeling and sunset cruise for hearing out their pushy sales pitch. Clean rooms- bed comfortable-great beach- great snorkeling-love the pier for jumping off. Pier is convenient for pick up to the excursions we took. All the other staff were very friendly and helpful.
Stayed 6 nights in Nov 2025

2/10 Terrible

Rolando

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
food was terrible. i paid for a upgraded suit when i arrived they said the room was not ready. ended up downgrading me.
Stayed 3 nights in Dec 2025

10/10 Excellent

jill, brandon

Liked: Cleanliness, staff & service
We love this resort. The staff are family - that’s why we keep coming back ❤️❤️
Stayed 7 nights in Nov 2025

8/10 Good

Doug

Property was nice overall as well as the staff. My room which was in the preferred area was really nice. Mini bar was lacking and they provided a bottle of champagne, bottle of run, and Merlot which neither of them I drink. Maybe ask me next time. The food was very good but not excellent. Nightly events were just OK. The app for the property was a little challenging.
Stayed 4 nights in Nov 2025

8/10 Good

Robert, Bellville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had ac problems from the second day. The staff was very friendly and helpful.
Stayed 5 nights in Oct 2025

2/10 Terrible

Jack

Stayed 4 nights in Nov 2025

6/10 Okay

Robert

Traveled with partner
Liked: Cleanliness, staff & service
Not much in the way of Activities and entertainment. The food was not all that good.
Stayed 5 nights in Nov 2025

2/10 Terrible

Warren

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was awful. We left after 2 nights. We are fighting for a partial refund. If you like disgusting, moldy hotels this is the one for you.
Moldy plumbing closet that connects to the room
Water for plumbing closet that leaks constantly and into the walls of the room. Hence mold.
Stayed 10 nights in Nov 2025

6/10 Okay

Holly

Traveled with partner
Disliked: Property conditions & facilities
We expected more for a Secrets Resort. The resort is old and run down looking. Restaurants were closed some days. The sushi restaurant wasn’t open because they didn’t have a chef. The Bordeaux restaurant had excellent food and great service. The resort was only about 25 to 30% full so it was very quiet everywhere - like nobody around by 9 pm. There is not a nice bar to hang out in the evenings. We like entertainment around the pool and music, other than constant elevator/lounge music. When we went to the Sky Bar, which has a beautiful view, but not always a bar tender, there were often only 2-4 other people there. One positive was there were no lineups for food or drinks ever! The beach area was nice and you could get chairs. We made the most of our vacation and had fun anyways, but it was not at all what we were expecting. Other people we talked to were also very disappointed and some had no hot water in their rooms. We definitely would not go back there.
Stayed 7 nights in Nov 2025

4/10 Poor

Margaret

Stayed 4 nights in Nov 2025

4/10 Poor

Susan Brooke, athens

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Pipes were busted, I had no hot water for 3 days, no water at all for a day, the resort overall did not live up to secrets reputation, staff were nice at least, but I wouldn’t go back, The beach was nice, water clear. Layout of resort confusing too.
Stayed 3 nights in Nov 2025