6/10 Okay
Bruce
Dec 10, 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love the location, the food is really good, the rooms are large and clean, the staff is friendly and attentive, and it is a good value for your money. The problem is the noise around the pool. In the afternoons they have pool games with the hostess screaming into a microphone with the volume cranked up. There are only about 10 people playing the games and they are all within 20 feet of her so no need to scream.....she really doesn't even need a microphone. In the evenings they have disco/dance music around the pool. Again, there are only about 10 people attending but the volume is cranked way up. They obviously don't understand the demographic of people the resort attracts. The entertainment is for single, 20 somethings, looking for action. The people staying there are couples/grandparents with young children, and middle-age to seniors who are in Cozumel for the diving and/or relaxation. It's hard to relax when you can hear and feel the vibration of the base when you're in you're in your room, and you can't sit on your balcony because of the loud screaming or music. I should note that all of the rooms overlook the pool and the ocean so you can't get away from the noise.
If you ignore the noise, I give it a 5. But you can't ignore it, so I give it a 3. We would love to come back, but that is highly unlikely unless the noise is addressed.
Bruce
Stayed 4 nights in Dec 2025
