Hampton Inn & Suites Chicago Downtown

3.0 star property
3-star hotel near Merchandise Mart

Choose dates to view prices

Room options

View all photos for One Bedroom Corner Suite, Two Queen Beds, Non-Smoking

Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes

One Bedroom Corner Suite, Two Queen Beds, Non-Smoking

9.6 out of 10
Exceptional
(14 reviews)
  • 510 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for One Bedroom Suite, Two Queen Beds, Non-Smoking

Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes

One Bedroom Suite, Two Queen Beds, Non-Smoking

9.2 out of 10
Wonderful
(50 reviews)
  • 510 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Hearing)

Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible, Non Smoking (Hearing)

9.6 out of 10
Exceptional
(14 reviews)
  • 295 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(4 reviews)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(7 reviews)
  • 510 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(4 reviews)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Doubles Mobility Accessible Room Non-smoking

Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes

2 Doubles Mobility Accessible Room Non-smoking

8.8 out of 10
Excellent
(10 reviews)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking

9.8 out of 10
Exceptional
(6 reviews)
  • 510 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 506 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes

Room, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

9.4 out of 10
Exceptional
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Mobility Hearing Accessible Two Double Room with Roll in Shower

Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes

Mobility Hearing Accessible Two Double Room with Roll in Shower

  • Sleeps 4

View all photos for Hearing Accessible King Room

Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes

Hearing Accessible King Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 3

View all photos for Mobility Hearing Accessible King Suite with Roll in Shower

Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes

Mobility Hearing Accessible King Suite with Roll in Shower

  • Sleeps 5

View all photos for Mobility Hearing Accessible King Suite with Tub

Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes

Mobility Hearing Accessible King Suite with Tub

  • Sleeps 5

View all photos for Corner Mobility Hearing Accessible King Suite with Tub

Coffee/tea maker

Corner Mobility Hearing Accessible King Suite with Tub

  • Sleeps 5

Room With 1 King Bed, Fridge, Microwave And Wet Bar-Non-Smoking

  • Sleeps 3

King Room-Non-Smoking

  • Sleeps 3

Guest Room With 1 King Bed And Mobility/Hearing Accessible With Tub-Nonsmoking

  • Sleeps 3

Guest Room With 1 King Bed And Mobility/Hearing Accessible With Tub-Nonsmoking

  • Sleeps 3

View all photos for 1 King with Wet Bar Non-smoking

1 King with Wet Bar Non-smoking | Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes

1 King with Wet Bar Non-smoking

9.0 out of 10
Wonderful
(35 reviews)
  • 315 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Suite Non-smoking

Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes

1 King Suite Non-smoking

9.0 out of 10
Wonderful
(41 reviews)
  • 510 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(83 reviews)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes

Standard Room, 2 Double Beds

9.0 out of 10
Wonderful
(98 reviews)
  • 315 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Mobility Hearing Accessible Two Queen Room with Tub

Bathroom | Hydromassage showerhead, free toiletries, hair dryer, towels

Mobility Hearing Accessible Two Queen Room with Tub

  • Sleeps 4

View all photos for 2 Queen Beds Room, Non-Smoking

Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes

2 Queen Beds Room, Non-Smoking

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 4

View all photos for One-Bedroom Suite With 2 Queen Beds And Sofabed-Non-Smoking

Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes

One-Bedroom Suite With 2 Queen Beds And Sofabed-Non-Smoking

  • Sleeps 6

View all photos for One Bedroom Suite King With Sofabed-Non Smoking

Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes

One Bedroom Suite King With Sofabed-Non Smoking

  • Sleeps 5

View all photos for Corner One Bedroom Two Queen Suite With Sofabed

Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes

Corner One Bedroom Two Queen Suite With Sofabed

  • Sleeps 6

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Exterior

Hampton Inn Chicago Downtown/Magnificent Mile

Downtown Chicago
  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning
4.1 out of 5, Very Good, 1,407 reviews
$122 nightly
The price is $143
Apr 12 - Apr 13
Total with taxes and fees
Hampton Inn Chicago Downtown/Magnificent Mile

About the neighborhood

Chicago

City center stay.Within a 10-minute walk of this Downtown Chicago hotel, you'll find Merchandise Mart and Chicago Riverwalk. Also, Chicago Theatre is within half a mile (1 km) and Millennium Park is within 2 miles (3 km).

What's nearby

  • Michigan Avenue - 5 min walk - 0.3 miles
  • Merchandise Mart - 6 min walk - 0.4 miles
  • Chicago Riverwalk - 6 min walk - 0.4 miles
  • Chicago Theatre - 8 min walk - 0.5 miles
  • Millennium Park - 11 min walk - 0.6 miles

Getting around

  • Grand Station (Red Line) - 2 min walk
  • Millennium Station - 13 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 36 min drive

Restaurants

  • ‪Chipotle Mexican Grill - ‬3 min walk
  • ‪Weber Grill Restaurant - ‬3 min walk
  • ‪Three Dots and a Dash - ‬3 min walk
  • ‪Rossi's Liquors - ‬3 min walk
  • ‪Sushi-San - ‬2 min walk

About this property

Hampton Inn & Suites Chicago Downtown

3-star hotel near Merchandise Mart
Hampton Inn & Suites Chicago Downtown offers its guests an indoor pool and a fitness center. There's a restaurant on site. Free breakfast is served daily. Public spaces have free WiFi.

Event space at this hotel measures 4900 square feet (455 square meters) and includes conference space. Hampton Inn & Suites Chicago Downtown also features laundry facilities, room service (during limited hours), and express check-out. For a fee, parking is available.

This 3-star Chicago hotel is smoke free.

  • 1 building
  • 230 guestrooms or units
  • 12 levels
  • Meeting rooms
  • 4900 sq ft of conference space
  • 455 sq m of conference space
  • Built in 1998
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Elevator
  • No smoking on site
  • Dining venue
Hampton Inn & Suites Chicago Downtown offers 230 accommodations with safes and coffee/tea makers. 49-inch LCD televisions come with premium cable channels. Bathrooms include bathtubs or showers with hydromassage showerheads, complimentary toiletries, and hair dryers.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desk chairs and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

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Embassy Suites by Hilton Chicago Downtown River North
Downtown Chicago
  • Pool
  • Breakfast included
  • Pet friendly
  • Restaurant
4.3 out of 5, Excellent, 5,834 reviews
$139 nightly
The price is $163
Apr 19 - Apr 20
Total with taxes and fees
Embassy Suites by Hilton Chicago Downtown River North

Property amenities

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (USD 59 per day)
  • Self parking on site (USD 58 per day; includes in/out privileges)

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • A restaurant

Things to do

  • Gym
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 49-inch LCD TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 70 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per day.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 0 per night (rates may vary)
  • Self parking fee: USD 58 per day (in/out privileges)
  • Nearby parking fee: USD 59.00 per day(500 ft away; open 24 hours)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and debit cards. Cash is not accepted. Onsite parties or group events are strictly prohibited. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Property Registration Number 60654, 60654, Hotel License

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chicago Downtown Hampton Inn
Hampton Inn Chicago Downtown
Hampton Inn Hotel Chicago Downtown
Hampton Inn Chicago Downtown Hotel
Hampton & Suites Chicago
Hampton Inn & Suites Chicago Downtown Hotel
Hampton Inn & Suites Chicago Downtown Chicago
Hampton Inn & Suites Chicago Downtown Hotel Chicago

Frequently asked questions

How close is Hampton Inn & Suites Chicago Downtown to the airport?

Hampton Inn & Suites Chicago Downtown is 12.1 mi (30-min drive) away from the Chicago Midway Airport (MDW) airport, the closest popular airport to the property.

How much does it cost to stay at Hampton Inn & Suites Chicago Downtown?

As of Apr 7, 2026, prices found for a 1-night stay for 2 adults at Hampton Inn & Suites Chicago Downtown on Apr 12, 2026 start from $144, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hampton Inn & Suites Chicago Downtown have an airport shuttle?

Airport shuttle services are not available at Hampton Inn & Suites Chicago Downtown.

How close is Hampton Inn & Suites Chicago Downtown to the beach?

This hotel is 0.9 mi (5-min drive) from Ohio Street Beach and 1.7 mi (7-min drive) from Oak Street Beach. Don't forget your sunscreen!

Does Hampton Inn & Suites Chicago Downtown offer free breakfast?

Hampton Inn & Suites Chicago Downtown offers free buffet breakfast every day from 6:00 AM to 10:00 AM.

Is there a casino at Hampton Inn & Suites Chicago Downtown?

No, there is no casino at this hotel, but Bally's Casino Chicago (6-min walk) is nearby.

What time is check-in at Hampton Inn & Suites Chicago Downtown?

Check-in start time: 4:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Hampton Inn & Suites Chicago Downtown?

Free parking is not available at this hotel. Self parking is available for USD 58 per day.

Does Hampton Inn & Suites Chicago Downtown have a pool?

Hampton Inn & Suites Chicago Downtown features an indoor pool. Guests can enjoy pool access from 7:00 AM to 10:00 PM.

Does Hampton Inn & Suites Chicago Downtown have a restaurant?

Hampton Inn & Suites Chicago Downtown is home to Olio E Piu, which features Italian cuisine.

Does Hampton Inn & Suites Chicago Downtown have a spa?

There are no spa services available at this hotel.

How close is Hampton Inn & Suites Chicago Downtown to downtown Chicago?

Hampton Inn & Suites Chicago Downtown is 0.9 mi away from Chicago.

Hampton Inn & Suites Chicago Downtown Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1045 out of 1466 reviews
Rating 8 - Good. 285 out of 1466 reviews
Rating 6 - Okay. 69 out of 1466 reviews
Rating 4 - Poor. 23 out of 1466 reviews
Rating 2 - Terrible. 44 out of 1466 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jody at the front desk was the best!!!! She helped me get set up with the room for my girlfriend’s 21st birthday and even left a birthday bag/note in the room! Everything was perfect !
Stayed 2 nights in Jan 2026

10/10 Excellent

Jerica

Liked: Cleanliness, staff & service, amenities
The staff from arrival to departure was great even the valet. I will be staying here in the future
Stayed 1 night in Jan 2026

10/10 Excellent

Jan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great room, great hotel, great customer service.
Stayed 2 nights in Jan 2026

10/10 Excellent

Ila Sue

Stayed 3 nights in Jan 2026

10/10 Excellent

Kennedy

Stayed 2 nights in Jan 2026

10/10 Excellent

Mason

Liked: Cleanliness, property conditions & facilities
The only drawback is lack of valet parking if you have an SUV was not allowed due to size and fear of theatre as I was told
Stayed 5 nights in Dec 2025

8/10 Good

Sarah

Stayed 2 nights in Jan 2026

10/10 Excellent

Stepan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Мені дуже сподобалось))
Stayed 7 nights in Dec 2025

10/10 Excellent

Pamela

Stayed 1 night in Dec 2025

10/10 Excellent

Heidi

Friendly staff
Stayed 1 night in Jan 2026

10/10 Excellent

Lurah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed our stay! The rooms were comfortable and clean and the breakfast was hot and delicious! The only thing I would change would be the toilet paper. It was worse than the to in the subway stations, but that's pretty minor! Overall, we'll be back! I'll just pack some Charmin ;) the staff was super friendly too and held our bags after checkout while we did more sightseeing. Definitely recommend!
Stayed 2 nights in Dec 2025

10/10 Excellent

OLIVIA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was in close proximity to the fire station. So there were a LOT of sirens. But it was a clean and beautiful hotel. There were also about 6 kids screaming at the top of their lungs in the pool, but that reflects on the parents and not the hotel. Just be aware of the acoustics…
Stayed 2 nights in Dec 2025

10/10 Excellent

GABRIELLA

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Very friendly staff. Clean room. Loved how it had good security and amenities.
Stayed 2 nights in Dec 2025

10/10 Excellent

richard

Stayed 2 nights in Dec 2025

4/10 Poor

Shirlee

Traveled with family
Liked: Cleanliness, property conditions & facilities
The rooms were mediocre, clean but the bed was uncomfortable and the pillows flimsy. The breakfast was poor quality, frozen eggs, kielbasa slices, no fruit, sugary cereal. The room next door had a party, they were loud, yelling & cussing from 8:30 pm until 5am. We called the front desk twice, nothing was done.
Stayed 3 nights in Dec 2025

10/10 Excellent

Amanda

Stayed 1 night in Nov 2025

10/10 Excellent

Montserrat

Liked: Cleanliness, staff & service, property conditions & facilities
…
Stayed 7 nights in Dec 2025

10/10 Excellent

Supreet

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything about the stay was excellent and decent. The staff was courteous and helpful.
Stayed 2 nights in Dec 2025

6/10 Okay

Kendaling

Stayed 2 nights in Dec 2025

10/10 Excellent

Latrelle

Stayed 1 night in Dec 2025

10/10 Excellent

Manop, Taft

Liked: Cleanliness, staff & service, property conditions & facilities
Every
Stayed 4 nights in Dec 2025

8/10 Good

Keith

Amenities
Stayed 2 nights in Dec 2025

8/10 Good

Morgan

Traveled with partner
Liked: Cleanliness
The room was clean, the staff was courteous and polite, and I enjoyed the ample walk-in shower
Stayed 1 night in Dec 2025

2/10 Terrible

Holli

Traveled with family
One of the Worst Hotel Experiences I’ve Ever Had! This hotel failed on the most basic responsibilities of hospitality: safety and accountability. **First—and most serious—our room was robbed.** A laptop, two iPads, and a camera were stolen directly from our room while my husband was asleep in the bedroom with the doors closed. The circumstances strongly suggest an inside job or, at the very least, a shocking lapse in security. There are no security cameras on any guest floors, nor outside elevators or stairwells—an astonishing oversight for any modern hotel. Management claimed to follow “protocol,” yet that protocol somehow couldn’t determine who accessed our room or when. What makes this even more infuriating is that all three devices were actively tracked after the theft. We provided management with details and a clear one-hour window during which the devices were taken. Despite this concrete information, the final response was essentially, “nothing can be done.” No accountability, no meaningful investigation, and no reassurance that guest safety is taken seriously. **Second, sleep here is very difficult.** The hotel is directly next door to a fire and ambulance station. Sirens go off throughout the night—loud, frequent, and disruptive. This critical detail was not disclosed prior to booking. Between the theft, the lack of basic security infrastructure, the powerless management response and nighttime noise, this stay was stressful, unsafe, and deeply disappointing.
Stayed 2 nights in Dec 2025

10/10 Excellent

Cree

Traveled with group
Liked: Cleanliness, staff & service, amenities
Amazing staff & service! Clean hotel and we cannot wait to come back!
Stayed 2 nights in Dec 2025