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Sheraton Charlotte Hotel

Property class: 4
4-star hotel near Charlotte Convention Center, connected to the convention center

Choose dates to view prices

Photo gallery for Sheraton Charlotte Hotel

Rooftop bar
1 bedroom, down comforters, in-room safe, desk
Point of interest
Daily buffet breakfast (USD 25 per person)
Indoor pool, seasonal outdoor pool

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
555 South McDowell Street, South Tower, Charlotte, NC, 28204
  • Place, Charlotte Convention Center
    ‪10 min walk‬
  • Place, Spectrum Center
    ‪12 min walk‬
  • Place, Bank of America Stadium
    ‪20 min walk‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪14 min drive‬

Room options

View all photos for Room, 2 Queen Beds

1 bedroom, down comforters, in-room safe, desk

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(131 reviews)
  • 321 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

1 bedroom, down comforters, in-room safe, desk

Room, 1 King Bed

8.6 out of 10
Excellent
(108 reviews)
  • 321 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, City View

Room, 2 Queen Beds, City View | View from room

Room, 2 Queen Beds, City View

8.4 out of 10
Very good
(20 reviews)
  • City view
  • 321 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, City View

1 bedroom, down comforters, in-room safe, desk

Room, 1 King Bed, City View

7.8 out of 10
Good
(19 reviews)
  • City view
  • 321 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | 1 bedroom, down comforters, in-room safe, desk

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(4 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

1 bedroom, down comforters, in-room safe, desk

Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Living area | LCD TV

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 500 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Living area | LCD TV

Suite, 1 Bedroom

  • 500 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, down comforters, in-room safe, desk

Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(3 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

1 bedroom, down comforters, in-room safe, desk

Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Charlotte

City center retreat .Within a 15-minute walk of this Uptown Charlotte hotel, you'll find Charlotte Convention Center and Spectrum Center. Bank of America Stadium and Fillmore Charlotte are also within 3 miles (5 km).

What's nearby

  • NASCAR Hall of Fame - 10 min walk - 0.6 miles
  • Charlotte Convention Center - 10 min walk - 0.6 miles
  • Queen City Quarter - 11 min walk - 0.6 miles
  • Spectrum Center - 12 min walk - 0.6 miles
  • Bank of America Stadium - 20 min walk - 1.1 miles

Getting around

  • Charlotte Station - 8 min drive
  • McDowell Street Tram Stop - 8 min walk
  • Charlotte-Douglas Intl. Airport (CLT) - 11 min drive

Restaurants

  • ‪Buffalo Wild Wings - ‬9 min walk
  • ‪Dilworth Neighborhood Grille - ‬8 min walk
  • ‪The Public House - ‬10 min walk
  • ‪Gyu-Kaku Japanese BBQ - ‬5 min walk
  • ‪Chipotle Mexican Grill - ‬11 min walk

About this property

Sheraton Charlotte Hotel

4-star hotel near Charlotte Convention Center, connected to the convention center
Sheraton Charlotte Hotel offers its guests a seasonal outdoor pool, an indoor pool, and a 24-hour fitness center. There's a restaurant on site. You can unwind with a drink at one of the 3 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business center and 29 meeting rooms. Event space at this hotel measures 66737 square feet (6200 square meters) and includes a conference center. A rooftop terrace, a vending machine, and multilingual staff are also featured at the business-friendly Sheraton Charlotte Hotel. For a fee, parking is available. A complete renovation of Sheraton Charlotte Hotel was completed in June 2025.

This 4-star Charlotte hotel is smoke free.

  • 305 guestrooms or units
  • 12 levels
  • 3 bars or lounges
  • 66737 sq ft of conference space
  • 6200 sq m of conference space
  • Terrace on the roof
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Dining venue
Sheraton Charlotte Hotel offers 305 air-conditioned accommodations with safes and coffee/tea makers. Beds feature down comforters. LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

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Moxy Charlotte Downtown
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Apr 23 - Apr 24
Total with taxes and fees
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Property amenities

Family friendly

  • In-room crib
  • Indoor pool
  • Mini-fridge
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (USD 25 per night; includes in/out privileges)
  • Valet parking on site (USD 35 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:30 AM for a fee: USD 25 for adults and USD 25 for children
  • 3 bars/lounges
  • A restaurant

Things to do

  • 24-hour gym
  • Indoor pool
  • Seasonal outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Braille/raised signage
  • Ceiling hoist
  • Elevator (36 inch wide door)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • LCD TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 25 for adults and USD 25 for children
  • Self parking fee: USD 25 per night (in/out privileges)
  • Valet parking fee: USD 35 per night
  • Pet fee: USD 100 per accommodation, per stay (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • The seasonal pool will open May 15 and close September 30.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Charlotte Sheraton Hotel
Sheraton Charlotte
Sheraton Charlotte Hotel
Sheraton Hotel Charlotte
Sheraton Charlotte Hotel Hotel
Sheraton Charlotte Hotel Charlotte
Sheraton Charlotte Hotel Hotel Charlotte

Frequently asked questions

How close is Sheraton Charlotte Hotel to the airport?

Sheraton Charlotte Hotel is 7.3 mi (11-min drive) away from the Charlotte-Douglas Intl. Airport (CLT) airport, the closest popular airport to the property.

How much does it cost to stay at Sheraton Charlotte Hotel?

As of Apr 16, 2026, prices found for a 1-night stay for 2 adults at Sheraton Charlotte Hotel on May 10, 2026 start from $160, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Sheraton Charlotte Hotel have an airport shuttle?

Airport shuttle services are not available at Sheraton Charlotte Hotel.

Does Sheraton Charlotte Hotel offer free breakfast?

Free breakfast isn’t provided at Sheraton Charlotte Hotel, but buffet breakfast is offered for a fee of USD 25 for adults and USD 25 for children. It's available every day from 6:00 AM to 11:30 AM.

Is there a casino at Sheraton Charlotte Hotel?

No, there is no casino at this hotel.

What time is check-in at Sheraton Charlotte Hotel?

Check-in start time: 4:00 PM; Check-in end time: midnight.

Is there free parking at Sheraton Charlotte Hotel?

Free parking is not available at this hotel. Self parking is available for USD 25 per night, and valet parking for USD 35 per night.

Does Sheraton Charlotte Hotel have a pool?

Sheraton Charlotte Hotel features an indoor pool and a seasonal outdoor pool. Guests can enjoy pool access from 9:00 AM to 9:00 PM.

Does Sheraton Charlotte Hotel have a restaurant?

Sheraton Charlotte Hotel is home to Social Bar & Kitchen, which features American cuisine.

Does Sheraton Charlotte Hotel have a spa?

There are no spa services available at this hotel.

How close is Sheraton Charlotte Hotel to downtown Charlotte?

Sheraton Charlotte Hotel is 0.7 mi away from Charlotte.

Sheraton Charlotte Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 952 out of 1527 reviews
Rating 8 - Good. 244 out of 1527 reviews
Rating 6 - Okay. 151 out of 1527 reviews
Rating 4 - Poor. 91 out of 1527 reviews
Rating 2 - Terrible. 89 out of 1527 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Sharrod

Stayed 1 night in Jan 2026

10/10 Excellent

Lucine

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
After the horrendous ordeal of dealing with American Airlines flight cancelled, sleeping in the pit of hell (Miami Airport), the stay at this hotel was a welcomed reprieve!! The staff was amazing. Stephanie was exceptional!! She welcomed us listened, provided us guidance and fair to say peace. We are so appreciative of our experience at the Sheraton and would recommend staying here.
Stayed 1 night in Jan 2026

10/10 Excellent

RONALD

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Very clean room.
Stayed 1 night in Jan 2026

10/10 Excellent

Rob

Stayed 3 nights in Jan 2026

8/10 Good

Gabrielle

Stayed 2 nights in Jan 2026

10/10 Excellent

Kristos

Stayed 2 nights in Jan 2026

10/10 Excellent

Alison, Annandale

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was perfect - clean and everything worked. Everyone I spoke with was pleasant and helpful. Very happy to be able to check in early as my flight got in very early. I would definitely stay here again.
Stayed 1 night in Jan 2026

10/10 Excellent

Thalita

Liked: Cleanliness, amenities, property conditions & facilities
Tudo muito bem limpo e organizado.
Stayed 1 night in Jan 2026

10/10 Excellent

Debbie

Liked: Cleanliness, amenities, property conditions & facilities
Nice place to stay
Stayed 3 nights in Dec 2025

10/10 Excellent

Tyrese

Stayed 1 night in Dec 2025

10/10 Excellent

John

Stayed 1 night in Jan 2026

8/10 Good

Quintilla

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was pleasant, establishment was clean and welcoming.
Stayed 1 night in Dec 2025

10/10 Excellent

Deniqua

Stayed 1 night in Jan 2026

10/10 Excellent

Jonathan Kirk

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel. A tad bit out of downtown but that's not a bad thing. Clean room and staff was attentive to everything.
Stayed 2 nights in Jan 2026

10/10 Excellent

Taquaisha

Stayed 2 nights in Jan 2026

10/10 Excellent

Warren

Traveled with group
Liked: Cleanliness, staff & service, amenities
Everything was fantastic
Stayed 1 night in Dec 2025

10/10 Excellent

Carolyn

Liked: Cleanliness, property conditions & facilities
Great customer service, love the roof top with drinks and good food. Room was clean and spacious. Breakfast buffet including was very nice. Staff were very sweet. The gated parking lot was nice. I would recommend this hotel near Spectrum Center. I would stay again.
Roof top very nice and beautiful scenery
Stayed 1 night in Dec 2025

4/10 Poor

Dimitri, Austin

Liked: Cleanliness
Disliked: Property conditions & facilities
Scalding hot water in the shower only, air conditioning making startlingly loud clanging sounds every 20 minutes or so.
Stayed 1 night in Jan 2026

10/10 Excellent

ceseley

Stayed 3 nights in Jan 2026

6/10 Okay

Kayla

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
I was extremely disappointed, especially given how this hotel is marketed as “renovated” and upgraded. My room was not clean, and the condition was absolutely unacceptable. The bathroom sink had a yellowish residue around it that honestly looked like mucus, which was disgusting. I contacted the front desk, and they did send housekeeping along with the housekeeping manager. She explained that the residue was supposedly glue left behind from renovations, but regardless of the explanation, it should never have been left visible. It looked filthy and unhygienic. The bathtub was also dingy, with what appeared to be more glue residue around the edges. The bathroom door, which has frosted glass, was covered in paint and glue stains as well. The wallpaper in the room was peeling, and the carpet was lifting in places. There were also tiles missing in the elevator, which added to the overall rundown feel of the property. While the hotel itself did not meet cleanliness or renovation standards, I do want to note that the staff was extremely friendly and professional. The housekeeping staff and the housekeeping manager were especially kind and made a genuine effort to reclean the bathroom the best they could. Unfortunately, this hotel is being promoted as newly renovated or “new-ish,” which is very misleading. Overall, the property felt unfinished and poorly maintained, and I would not stay here again or recommend it to others expecting a clean, truly renovated hotel.
Stayed 1 night in Jan 2026

2/10 Terrible

Tenacious

Stayed 1 night in Dec 2025

10/10 Excellent

Martin

Stayed 1 night in Dec 2025

2/10 Terrible

Jade

Disliked: Cleanliness, amenities
.
Stayed 2 nights in Dec 2025

10/10 Excellent

Erik, Chandler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff! Great location! For a game. Go Seahawks!
Stayed 3 nights in Dec 2025

10/10 Excellent

Mira

Stayed 1 night in Dec 2025