2/10 Terrible
Veronica
Traveled with family
Feb 2, 2026
Liked: Cleanliness, amenities, property conditions & facilities
The room was very well cleaned and nice. The staff however was very not friendly at all I understand the weather was horrible with the snowstorm Gianna down in charlotte. Which cause employees to be stranded working extra hours etc . However everyone was going through the same storm etc but you can’t not be nice the one hotel employee stood at the front door with a mop and bucket mean mugging myself and my family cause we came in from the snow however we tried to get a much snow off our boots shoes etc before entering the hotel mind you it was snowing like crazy and no plow had even came through the establishment to clear anything or passage walkway near or around the hotel so that wasn’t very welcoming of her. Front desk clerk didn’t even greet us … then the morning of check out one of the cooks were very mean and unpleasant I went to ask her will she be bringing anymore bacon or was that it for the morning she starts frowning and walked away I said to her wait a minute we are going to try this again it’s no need to be rude . So I said good morning let’s start there first cause good morning goes a long way and she smiled finally acknowledged me finally and said she will be bringing more bacon out and I said thank you again . As I was checking out the supervisor said the cook responded that way cause she don’t speak English she said good morning. But i myself don’t speak Spanish and im nice to everyone no excuse .
Veronica
Stayed 1 night in Jan 2026