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citizenM Boston Back Bay

Property class: 4
4-star hotel near Boston University

Choose dates to view prices

Photo gallery for citizenM Boston Back Bay

Bar (on property)
Room, 1 King Bed (High Floor) | Premium bedding, pillowtop beds, in-room safe, desk
Lobby lounge
Exterior
Property amenity

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Bar

Explore the area

View in a map
408 Newbury street, Boston, MA, 02115
  • Place, Newbury Street
    ‪1 min walk‬
  • Place, Hynes Convention Center
    ‪5 min walk‬
  • Place, Fenway Park
    ‪10 min walk‬
  • Airport, Boston, MA (BOS-Logan Intl.)
    ‪8 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

9.8 out of 10
Exceptional
(8 reviews)
  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor) | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (High Floor)

8.8 out of 10
Excellent
(25 reviews)
  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower) | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

8.0 out of 10
Very good
(1 review)
  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View) | Premium bedding, pillowtop beds, in-room safe, desk

Premium Room, 1 King Bed (View)

9.6 out of 10
Exceptional
(7 reviews)
  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Boston

Fenway–Kenmore stay.Within a 10-minute walk of this Fenway–Kenmore hotel, you'll find Newbury Street and Boston University. Northeastern University and Fenway Park are also within half a mile (1 km).

What's nearby

  • Newbury Street - 1 min walk - 0.1 miles
  • Hynes Convention Center - 5 min walk - 0.3 miles
  • Northeastern University - 8 min walk - 0.5 miles
  • Boston University - 8 min walk - 0.5 miles
  • Fenway Park - 10 min walk - 0.6 miles

Getting around

  • Hynes Convention Center Station - 1 min walk
  • Boston Yawkey Station - 14 min walk
  • Logan International Airport (BOS) - 20 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Wendy's - ‬3 min walk
  • ‪Chicha San Chen 吃茶三千 - ‬1 min walk
  • ‪The Bebop - ‬3 min walk
  • ‪Tatte - ‬4 min walk

About this property

citizenM Boston Back Bay

4-star hotel near Boston University
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A 24-hour fitness center, multilingual staff, and coffee/tea in a common area are also featured at citizenM Boston Back Bay.

This 4-star Boston hotel is smoke free.

  • 1 building
  • 399 guestrooms or units
  • 14 levels
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Television in lobby
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
  • Bar or lounge
  • Dining venue
CitizenM Boston Back Bay offers 399 accommodations with iPads and safes. Pillowtop beds feature premium bedding. 43-inch LED televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This Boston hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones. Housekeeping is provided on request.

Similar properties

Boating
Hilton Boston Back Bay
Fenway–Kenmore
  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.2 out of 5, Very Good, 1,314 reviews
$238 nightly
The price is $277
Apr 30 - May 1
Total with taxes and fees
Hilton Boston Back Bay

Property amenities

Family friendly

  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Grab bar in shower (36 inches high)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (34 inches high)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 43-inch LED TV with premium digital channels
  • iPad
  • iPod dock

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 20.50 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. This property uses eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system in each accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston

Frequently asked questions

How close is citizenM Boston Back Bay to the airport?

CitizenM Boston Back Bay is 8.9 mi (18-min drive) away from the Boston, MA (BNH-Boston Harbor Seaplane Base) airport, the closest popular airport to the property.

How much does it cost to stay at citizenM Boston Back Bay?

As of Apr 28, 2026, prices found for a 1-night stay for 2 adults at citizenM Boston Back Bay on May 3, 2026 start from $198, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does citizenM Boston Back Bay have an airport shuttle?

Airport shuttle services are not available at citizenM Boston Back Bay.

How close is citizenM Boston Back Bay to the beach?

This hotel is 12.3 mi (25-min drive) from Revere Beach.

Does citizenM Boston Back Bay offer free breakfast?

Free breakfast isn’t provided at citizenM Boston Back Bay, but buffet breakfast is offered for a fee of USD 20.50 per person. It's available every day from 6:00 AM to 11:00 AM.

Is there a casino at citizenM Boston Back Bay?

No, there is no casino at this hotel, but Encore Boston Harbor (9-min drive) is nearby.

What time is check-in at citizenM Boston Back Bay?

Check-in begins at 2:00 PM.

Is there free parking at citizenM Boston Back Bay?

Free parking is not available at this hotel.

Does citizenM Boston Back Bay have a pool?

CitizenM Boston Back Bay does not have a pool.

Does citizenM Boston Back Bay have a restaurant?

CitizenM Boston Back Bay is home to canteenM, which features international cuisine.

Does citizenM Boston Back Bay have a spa?

There are no spa services available at this hotel.

How close is citizenM Boston Back Bay to downtown Boston?

CitizenM Boston Back Bay is 1.7 mi away from Boston.

citizenM Boston Back Bay Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 2032 out of 2622 reviews
Rating 8 - Good. 386 out of 2622 reviews
Rating 6 - Okay. 123 out of 2622 reviews
Rating 4 - Poor. 36 out of 2622 reviews
Rating 2 - Terrible. 45 out of 2622 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Shelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean room. The room was on the smaller side, but somewhat expected in town, Boston. I would stay again.
Stayed 1 night in Apr 2026

6/10 Okay

Nadine

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Location was great. The fridge in the room did not work at all, there was a dirty laundry bin in front of our door for 3 days. Ordered food one night and it was awful and very very expensive
Stayed 2 nights in Mar 2026

10/10 Excellent

Joji

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2026

10/10 Excellent

Matthew

Stayed 1 night in Feb 2026

10/10 Excellent

David, CAMBRIDGE

Stayed 1 night in Jan 2026

10/10 Excellent

Tracey

Stayed 1 night in Oct 2025

10/10 Excellent

Shelby

Stayed 1 night in Jan 2026

10/10 Excellent

Adelisa

Stayed 1 night in Jan 2026

2/10 Terrible

David, New York

Traveled with family
Rebooking to another date because of the national weather emergency would have cost over $500 for a single day's stay.
Stayed 1 night in Jan 2026

10/10 Excellent

Guanmin

Stayed 1 night in Jan 2026

10/10 Excellent

Mohamed, Ypsilanti

Stayed 1 night in Jan 2026

10/10 Excellent

Yueshuai, New York

Stayed 1 night in Jan 2026

10/10 Excellent

Wendy

Stayed 1 night in Jan 2026

10/10 Excellent

Joseph. E

This was the first time my staying in this hotel. I enjoyed the staff and amenities!
Stayed 5 nights in Jan 2026

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities
Great breakfast buffet
Stayed 3 nights in Jan 2026

10/10 Excellent

Beth

Stayed 1 night in Jan 2026

10/10 Excellent

Scott

Stayed 1 night in Jan 2026

10/10 Excellent

Allison

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Small but comfy room - nice lobby space and friendly staff
Stayed 2 nights in Oct 2025

10/10 Excellent

Marlisa

Liked: Cleanliness, staff & service, amenities
Great location and amenities.
Stayed 3 nights in Oct 2025

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities
We loved our stay! Clean room and location was perfect. Very friendly staff as well. I highly recommend.
Stayed 1 night in Jan 2026

10/10 Excellent

Lucia

Stayed 3 nights in Jan 2026

10/10 Excellent

Mary, Mashpee

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We just discovered this gem of a hotel in the Back Bay, and we loved it! It has a fun, funky vibe, a colorful and welcoming lobby, and a super-cool rooftop bar with an amazing view. We could see so much of Boston all lit up at night, and that was magical! The rooms are small, but immaculate. And the location is perfect and right next to a Green Line T-stop. We walked to Boston Burger Bar and enjoyed a delicious dinner. Thanks to everyone for a great visit to one of our fav cities!
Stayed 1 night in Jan 2026

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel, clean, convenient location, nice and comfortable rooms. Perfect for a solo traveler.
Stayed 4 nights in Jan 2026

10/10 Excellent

Amelia

Stayed 1 night in Jan 2026

10/10 Excellent

Kristel

Liked: Cleanliness, staff & service, amenities
Everything was amazing
Stayed 2 nights in Jan 2026