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Bahia Principe Luxury Akumal - All Inclusive

4.5-star beachfront property near Akumal Beach

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Where to?

Dates

September 2025

6

October 2025

Kayaking

Property video

7 restaurants, breakfast, lunch, dinner served; international cuisine

8 bars/lounges, 3 poolside bars, 2 beach bars, swim-up bar

Indoor wedding

Overview
Rooms
Location
Policies

Very good

Popular amenities

Pool
Bar
Breakfast included
All inclusive
Room service

Explore the area

Carretera Chetumal - Cancún, Km 250, Akumal, QROO, 77760

Dolphinaris Tulum
‪6 min walk‬
Riviera Maya Golf Club
‪18 min walk‬
Akumal Beach
‪6 min drive‬
Tulum Intl. Airport (TQO)
‪78 min drive‬

Room options

1 bedroom, in-room safe, individually furnished, desk

Junior Suite, Oceanfront (Superior)

Very good

409 sq ft
Ocean view
Sleeps 4
1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Suite, 2 Bedrooms

334 sq ft
2 bedrooms
Sleeps 5
1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Premium)

388 sq ft
1 bedroom
Sleeps 4
1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Suite, 2 Bedrooms

334 sq ft
2 bedrooms
Sleeps 5
1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Premium)

388 sq ft
1 bedroom
Sleeps 4
1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Premium)

377 sq ft
1 bedroom
Sleeps 4
1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Premium)

Very good

388 sq ft
1 bedroom
Sleeps 4
1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Superior)

409 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Premium)

388 sq ft
1 bedroom
Sleeps 4
1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Premium)

388 sq ft
1 bedroom
Sleeps 4
1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Room (Deluxe-Adults Only)

Good

388 sq ft
Sleeps 3
2 Double Beds OR 1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite, Oceanfront (Deluxe - Adults Only)

495 sq ft
Partial ocean view
Sleeps 3
2 Double Beds OR 1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Superior)

Very good

409 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Deluxe Swim Up)

388 sq ft
1 bedroom
Sleeps 4
1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Deluxe Swim Up)

388 sq ft
1 bedroom
Sleeps 4
1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Deluxe Swim Up)

388 sq ft
1 bedroom
Sleeps 4
1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Deluxe Swim Up)

388 sq ft
1 bedroom
Sleeps 4
1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Deluxe Swim Up)

388 sq ft
1 bedroom
Sleeps 4
1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Deluxe Swim Up)

Exceptional

388 sq ft
1 bedroom
Sleeps 4
1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Suite, 2 Bedrooms

334 sq ft
2 bedrooms
Sleeps 5
1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Suite, 2 Bedrooms

334 sq ft
2 bedrooms
Sleeps 5
1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Suite, 2 Bedrooms

334 sq ft
2 bedrooms
Sleeps 5
1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite, Oceanfront

Exceptional

495 sq ft
Partial ocean view
Sleeps 4
2 Double Beds OR 1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Superior)

Good

409 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite, Oceanfront (Superior)

Very good

409 sq ft
Ocean view
Sleeps 4
1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Room (Deluxe-Adults Only)

388 sq ft
Sleeps 3
2 Double Beds OR 1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite, Oceanfront (Deluxe - Adults Only)

409 sq ft
Partial ocean view
Sleeps 3
2 Double Beds OR 1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite, Oceanfront (Superior)

409 sq ft
Ocean view
Sleeps 4
1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Superior)

409 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite, Oceanfront (Superior)

409 sq ft
Ocean view
Sleeps 4
1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Superior)

Very good

409 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Deluxe)

Wonderful

495 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Deluxe-Adults Only)

409 sq ft
Sleeps 3
2 Double Beds OR 1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite, Oceanfront (Deluxe)

495 sq ft
Partial ocean view
Sleeps 3
2 Double Beds OR 1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite, Oceanfront (Deluxe - Adults Only)

409 sq ft
Partial ocean view
Sleeps 3
2 Double Beds OR 1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Deluxe-Adults Only)

409 sq ft
Sleeps 3
2 Double Beds OR 1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite, Oceanfront (Deluxe - Adults Only)

409 sq ft
Partial ocean view
Sleeps 3
2 Double Beds OR 1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite, Oceanfront

409 sq ft
Partial ocean view
Sleeps 4
2 Double Beds OR 1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Room (Deluxe)

388 sq ft
Sleeps 3
2 Double Beds OR 1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Superior)

409 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite, Oceanfront (Deluxe)

495 sq ft
Partial ocean view
Sleeps 3
2 Double Beds OR 1 King Bed

About the neighborhood

Akumal

On the beach.Within 2 miles (3 km) of this Akumal property, you'll find Riviera Maya Golf Club and Aktun Chen. Xel-Há Park and Akumal Beach are also within 6 miles (10 km).

What's nearby

Dolphinaris Tulum - 6 min walk - 0.4 miles
Riviera Maya Golf Club - 18 min walk - 1.0 mile
Aktun Chen - 18 min walk - 1.0 mile
Akumal Beach - 6 min drive - 4.2 miles
Half Moon Bay - 10 min drive - 5.3 miles

Getting around

Tulum Intl. Airport (TQO) - 68 min drive

Restaurants

‪Bahia Principe Grand Coba - ‬8 min walk
‪Lobby Pub - ‬6 min walk
‪Katok - ‬7 min walk
‪Restaurante Yucatan - ‬15 min walk
‪Le Gourmet Restaurant - ‬8 min walk

About this property

Bahia Principe Luxury Akumal - All Inclusive

4.5-star beachfront property near Akumal Beach

Bahia Principe Luxury Akumal - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the sand beach. Summer fun is a breeze at Bahia Principe Luxury Akumal - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa.

Free breakfast is served daily. There are 7 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 poolside bars, and 8 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking is available.

This 4.5-star Akumal property is smoke free.

758 guestrooms or units

3 levels

7 dining venues

2 bars on the beach

3 bars by the pool

8 bars or lounges

Buffet breakfast (free)

Nightclub

Deli

Kid's club (free)

Childcare (free)

Supervised childcare (surcharge)

Towels for the beach

Umbrellas for the beach

Cabanas by the pool (free)

Poolside lounge chairs

Charging station for electric cars

Conference space

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Express check-in

Express check-out

Staff is multilingual

Storage area for luggage

Front-desk safe

Tour and ticket information

Concierge

Wedding services available

Game room or arcade

Pool or billiards table

Terrace

Garden

Gift shop

Beauty salon

Newspapers in lobby (free)

ATM

Onsite shopping

Bellhop

No smoking on site

Water dispenser

Swim-up bar

Bahia Principe Luxury Akumal - All Inclusive offers 758 accommodations with safes and complimentary bottled water. Rooms open to furnished balconies. These individually furnished accommodations include single sofa beds and dining tables. Televisions come with satellite channels. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Bahia Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Similar properties

3 outdoor pools, pool umbrellas, sun loungers

On private beach
Pool
Hot Tub
Breakfast included

Property amenities

Family friendly

3 outdoor pools
Arcade/game room
Children's pool
Dining table
Free babysitting
Free children's club
In-room sofa bed
Laundry facilities
Playground
Snack bar/deli
Supervised activities for children (surcharge)
Waterslide

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Electric car charging station on site
Free self parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM to 10:30 AM
2 beach bars
3 poolside bars
7 restaurants
8 bars/lounges
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Things to do

27-hole golf course
3 outdoor pools
5 outdoor tennis courts
Arcade/game room
Basketball
Beach volleyball
Bicycle tours
Billiards/pool table
Children's pool
Free bicycle rentals
Free children's club
Full-service spa
Gym
Kayaking
Nightclub
Playground
Sauna
Shopping
Snorkeling
Steam room
Waterslide

Accessibility

No elevator

Room amenities

Entertainment

TV with satellite channels

Bedroom

Bedsheets provided
Blackout drapes
Single sofa bed

Bathroom

Bathrobes
Free toiletries
Hair dryer
Jetted bathtub
Private bathroom
Rainfall showerhead
Shampoo
Shower/bathtub combination
Slippers
Soap
Toilet paper
Towels provided

Food and drink

24-hour room service
Coffee/tea maker
Dining table
Free bottled water

More

Air conditioning (climate-controlled)
Ceiling fan
Desk
Desk chair
Individual furnishings
Iron/ironing board
Laptop workspace
LED lighting
Phone
Recycling
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Contactless check-in available

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from April 21 2025 to November 30 2025 (completion date subject to change). The following areas are affected:

Select guestrooms

Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Sanitation services: USD 1.8 per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation.

Property is also known as

Akumal Grand Bahia

Akumal Grand Bahia Principe

All Inclusive Bahia

All Inclusive Bahia Principe

Bahia All Inclusive

Bahia Principe All Inclusive

Grand Bahia Principe Akumal

Bahia Principe Akumal Inclusi

Grand Bahia Principe All Inclusive

Luxury Bahia Principe Akumal All Inclusive

Luxury Bahia Principe All Inclusive

Luxury Bahia Principe Akumal

Bahia Principe Luxury Akumal

Luxury Bahia Principe Akumal All Inclusive

Bahia Principe Luxury Akumal All Inclusive

Bahia Principe Luxury Akumal - All Inclusive Akumal

Frequently asked questions

How close is Bahia Principe Luxury Akumal - All Inclusive to the airport?

Bahia Principe Luxury Akumal - All Inclusive is 39.6 mi (68-min drive) away from the Tulum Intl. Airport (TQO) airport, the closest popular airport to the property.

Does Bahia Principe Luxury Akumal - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Bahia Principe Luxury Akumal - All Inclusive.

How close is Bahia Principe Luxury Akumal - All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Bahia Principe Luxury Akumal - All Inclusive offer free breakfast?

Bahia Principe Luxury Akumal - All Inclusive offers free buffet breakfast every day from 7:00 AM to 10:30 AM.

Is there a casino at Bahia Principe Luxury Akumal - All Inclusive?

No, there is no casino at this property.

What time is check-in at Bahia Principe Luxury Akumal - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Bahia Principe Luxury Akumal - All Inclusive?

This property offers free self parking.

Does Bahia Principe Luxury Akumal - All Inclusive have a pool?

Bahia Principe Luxury Akumal - All Inclusive features 3 outdoor pools and a children's pool.

Does Bahia Principe Luxury Akumal - All Inclusive have a restaurant?

Bahia Principe Luxury Akumal - All Inclusive is home to Riviera, which features international cuisine.

Does Bahia Principe Luxury Akumal - All Inclusive have a spa?

Pamper yourself with a day at Bahia Spa, where you can enjoy facials, aromatherapy, and massages.

How close is Bahia Principe Luxury Akumal - All Inclusive to downtown Akumal?

Bahia Principe Luxury Akumal - All Inclusive is 2.6 mi away from Akumal.

Bahia Principe Luxury Akumal - All Inclusive Reviews

8.4

Very Good

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

8/10 Good

Dea, Staten Island

Traveled with family and small children, Traveled with family

Jul 5, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Overall we had a decent experience.. for the week that we were there, there was no restaurant reservations available so we didn't get to experience that part. We ate at the buffet which for the most part had the same foods every day.. different types of rice, pasta station, some type of meat variation.. not much to our likings. After day three you get bored of the same food over and over again. We experienced some dislikes from staff here and there (from front desk and one of the bartenders at the cova beach bar) other than that.. the experience was overall decent but I would not ever return to this hotel again. The beach had a lot of Algae, the staff was amazing in keeping up with cleaning the beach, however by 4pm you couldn't get in the beach water due to overwhelming of algae.

Stayed 7 nights in Jun 2025

8/10 Good

Luis

Jun 7, 2025

Stayed 5 nights in Jun 2025

10/10 Excellent

Nathan

Jun 7, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Wonderful low key environment and exceptional customer service

Stayed 5 nights in May 2025

6/10 Okay

Tyler

Traveled with partner

Jun 4, 2025

Liked: Cleanliness

Disliked: Property conditions & facilities

This is our 4th and probably last time at this resort. Very unfortunate that most of Akumel was under construction. Overall our stay was good until the last day. Our airport transportation wasn’t picking us up until 10am. That allowed us to run down for a quick breakfast. When we returned to our room we COULD NOT GET IN. We were locked out of our room with the car picking us up in 30 mins. I tried to get help from 4 different people and no one would/could help us get in our room. We were at least half a mile from the front desk so my husband ran to the front to get a new key. The front desk didn’t offer to drive him back to the room, did not care about our situation. We weren't expecting anyone to go above and beyond, we just wanted minimum help and couldn't even get that. By the time we got in our room we were both dripping in sweat and not the start we wanted for our 12 hour travel day. Do better, you already have our money so why help I guess? The fact we were told "NO" multiple times when asking for help is inexcusable.

Stayed 6 nights in May 2025

10/10 Excellent

Michele

Traveled with family

Jun 1, 2025

Liked: Cleanliness, amenities, property conditions & facilities

All property is excellent. Enjoyed our stay. Only improvement suggestion is staff in Tequila restaurant reception could improve.

Stayed 4 nights in May 2025

8/10 Good

Panikos Lina

May 31, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in May 2025

8/10 Good

Rayon Khalaf

May 31, 2025

Stayed 6 nights in May 2025

6/10 Okay

Mandana

Traveled with family

May 27, 2025

Liked: Cleanliness

Disliked: Property conditions & facilities

My experience from May 2025. There’s nothing luxury about this place. Priced like a luxury hotel; The name is very deceiving. The place is old and beaten up. The food is not good. I was very disappointed. However, the front desk gentleman, named Jose, did everything he could to make our stay better. He got us a mattress topper because the mattress was horrible. We only stayed there because of his effort and kindness and the fact that we could NOT get our money back! I will not go back.

Stayed 5 nights in May 2025

2/10 Terrible

Jorge

Traveled with partner

May 27, 2025

Liked: Amenities

Disliked: Cleanliness, property conditions & facilities

First the good, I think this hotel counts with the best All you can eat restaurant of all Mayan Riviera, food is excellent. Now the bad, the beach was ful, of algae, probably the season, here is what I think can be i proved, the Property is under construction, lots of buildings getting the swim up pool, trucks in and out constantly. The pool during this time of the year is a sauna, uncomfortably hot and even worse when it starts to cool down then they close the pool bar at 5 pm and the pool around 7 pm. Now the worse, my room was supposed to be a luxurious room with ocean view, roo. Looked dated. The wifi was a headache, I called a tech and the solution was to lift up my IP privacy protections, of course I set it back up the second the guy left the room, he was king though but that is NO solution. NOW The worst of the worst is I got scabies from lack of sanitary measures probably.So first thing I did when I got back was a dematologist visit, nooot happy at all!

Stayed 4 nights in May 2025

10/10 Excellent

Joseph

Traveled with partner

May 27, 2025

Liked: Cleanliness, amenities, property conditions & facilities

My husband and I enjoyed our stay so much ! The staff were excellent! I lost my purse at one point and they ensured it was located and returned to me:) The food at this all inclusive is top notch and the restaurant selection was also great ! The property was extremely well kept ! We will be booking again!

Stayed 5 nights in May 2025

4/10 Poor

Jacquline

Traveled with group

May 27, 2025

The hotel says there’s 14 restaurants on the property. One place took us 10-15 minutes to get to via hotel shuttle. You have to make reservations early in order to get into at least one of the restaurants. This information was not given to us before booking or arriving to the Akumal hotel. Guest relations said were you have to book at least three weeks out before you are staying you’re staying at the hotel in order to get into certain restaurants as majority of them were already booked, and the only option would be buffet. The guest relations/manager on duty was upset and stated he was making a formal complaint on Expedia since they don’t inform customers of this policy The room wasn’t clean thoroughly and the tub was stopped up. We had to call for assistance multiple times even going to the lobby asking for help with no one coming up to the room for hours I will say the hotel did try to make it right by moving us to a better room which helped after several hours. Overall that first day was wasted, The hotel it is also very driven by phone use, If the Wi-Fi isn’t working right, then you may run into some issues. Some of the staff seemed bothered when asking for assistance

Stayed 3 nights in May 2025

2/10 Terrible

Wayne, Richmond

Traveled with family and small children

May 25, 2025

Disliked: Staff & service, amenities, property conditions & facilities

Beware if you are booking this vs. the other resorts nearby for the dinner restaurant reservations as you will be lucky if you get a 9:30pm reservation if any, they can also cancel your reservation anytime and not provide any compensation. The group of Bahia Principe resorts here had 3 fires in 8 years which is concerning. All other guests affected at other resorts were upgraded to new rooms at Akumal and allowed to eat at the Akumal buffet for all meals which caused 30 minute to 1 hour lineups for meals as basically guests from 2 resorts were sharing the same facilities. Guest services including managers will do absolutely nothing. Better to buy at a lower priced resort and save your money as this was not a luxury or 5 star resort experience.

Stayed 4 nights in May 2025

2/10 Terrible

Shannonn Rachel

Traveled with partner

May 22, 2025

Disliked: Amenities, property conditions & facilities

Been to this properly multiple times loved it this time nothing but problems and horrible half of it is under construction, which we were not made aware of half the staff. The food is subpar. You have to wait so long for trolley getting anything delivered to your room that’s just nonexistent, so disappointed this

Stayed 10 nights in May 2025

10/10 Excellent

Steven

May 21, 2025

Stayed 4 nights in Apr 2025

2/10 Terrible

Kaitlyn Molly

Traveled with family

May 20, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Ended up with severe food poisoning. Could only eat bananas, water, had to purchase my own electrolites as I was severely ill. Room service wouldn't bring water, I had to call several times. I barely ate ANY food as I was so severely ill from the food, and they wouldn't even refund me, not even a cent!! The maid put my wet bathing suit on top of my hair straightener, ruining it! No refund there!! Power went out twice. Had to run to the lobby in the dark. Risk band key didn't work, had to yet again, run all the way to the lobby alone in the dark SICK. Meats (coldcuts) are left out in the heat for hours without ice or cooler, cream sauces etc. I have never been so sick in my entire life. I will NEVER BE BACK. They wouldn't even replace my hair straightener! Rat feces all over the stairs, I requested them to clean twice. Which re-appeared the following day. Fell on the dock that had NO warning signs of slippery (where I'm from we don't have algae, docks etc) fell back, hit my head and arm, cut my hand, blood everywhere. Luckily there was a lifeguard there to give me first aide!! Nightmare of a vacation!!!!!!

Stayed 5 nights in May 2025

6/10 Okay

Alfonso, CDMX

May 19, 2025

Stayed 4 nights in May 2025

8/10 Good

shantell

May 19, 2025

Stayed 6 nights in May 2025

10/10 Excellent

John

May 18, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in May 2025

10/10 Excellent

Nadia

Traveled with group

May 15, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property will be coming back again

Stayed 3 nights in Feb 2025

8/10 Good

Seilla

May 15, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 8 nights in May 2025

10/10 Excellent

YAN

Traveled with family and small children, Traveled with family

May 14, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I love the beach of Akumal. It's crystal clear and shallow water with many fishes. It's perfect for small children to enjoy. My 4 year old loves to swim with little fishes around him.

Stayed 7 nights in May 2025

10/10 Excellent

Panagiota

Traveled with partner

May 11, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very clean and the staff was absolutely amazing very friendly. The only problem was the rooms were outdated could use some work . I will definitely be back.

Stayed 7 nights in May 2025

10/10 Excellent

Krystian

May 9, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in May 2025

10/10 Excellent

JONATHAN

May 6, 2025

Stayed 4 nights in May 2025

8/10 Good

Daniel Lee, Benton

Traveled with family

May 5, 2025

Liked: Cleanliness, staff & service

We stayed here to see if it offered anything better or more than the Barcelo. We have been at Barcelo 5 times and we will continue. Very disappointed in the lack of snorkel space.

Stayed 8 nights in Apr 2025

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