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"Enjoyed pool but there was a used bandaid and a big clump of hair on the pool edge. Did not see any staff check on pool cleanliness during either the ... " More

By a verified traveler on Thu 15 Aug 2019

Hotel Description

Family-friendly 3-star hotel near Polo Park

Heart of Winnipeg

With a stay at this St. James hotel, you'll be within half a mile (1 km) of Polo Park and 3 miles (5 km) of Bell MTS Place. University of Winnipeg and RBC Convention Centre Winnipeg are also within 3 miles (5 km).

Renovated in 2016

A full-service spa, a 24-hour fitness center, and a restaurant are all featured at this traditional hotel. Bring the family and enjoy the children's pool, waterslide, and kid-friendly dining. Enjoy the indoor pool and perks like a free airport shuttle.

WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 139 guestrooms also offer WiFi and TVs with cable channels. Other amenities include coffee/tea makers, free local calls, and hair dryers.

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$83* Per night/room Mar 8 - Mar 9

Room, 2 Queen Beds, Non Smoking (Work Area)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Clarion Hotel & Suites ratings based on 7 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Clarion Hotel & Suites

Family (1)
2 out of 5

Not impressed

I stayed at the Clarion in Winnipeg for the location. I usually stay at the Winnipeg Hilton Airport Suites but decided to try the Clarion to be closer to shopping. Room service is only available until 9pm. No in-room refridgerator. Internet is not wireless and very slow. The bed and pillows were soft foam. The desk chair was broken, the remote control batteries were dead and the alarm clock was broken too. And here's the best one --the deadbolt on the door was broken. Dark, dingy room. I was very unimpressed.

Posted by on Jun 3, 2009

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1 out of 5

Sleep by the pool

I booked this hotel on a recomendation to host a business meeting. The interent connection was not working in my room but I was still charged full price. They offered me use of the business center - a small room in a hall behind the main desk and told me the hotel was fully booked - sorry - nothing they could do (oh but there was wireless in the lobby if I wanted to sit out there to do the meeting) After saying I would check out and find another hotel they suddenly had a room with working internet for my meeting the next day. it Both rooms faced the pool and smelled so strongly of chlorine that I might as well have slept poolside. Plus the pool is open till late in the evening with full lights on and the wall facing the pool is fully windowed so you get the lights from the pool all day and till 11PM as well.\n\nIf you are a family and the kids want to swim the pool area looks great and the mall is across the street. This would probably be a great place to be. Otherwise I would go elsewhere. If you MUST stay here ask for a room that does NOT face the pool in the hope you will not breath chlorine the whole time you are there.

Posted by on Mar 16, 2008

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3 out of 5

Poor Check In Service

We tried to check in early (after calling first and told probably by 1:30/2 but when we got there we were told we were ""not a priority"". Our room wasn't ready until 3 which is normal check in. Found this disappointing since we witnessed everyone else who came to the counter early, was able to check in. Once in we found the place clean and we ended up enjoying ourselves. Not too sure if I would repeat the experience though. Front desk personal should also be taught how to smile and greet customers with a friendly attitude.

Posted by on Nov 12, 2006

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4 out of 5

Puratone Retreat

I was there Aug 18-20 and Aug 26&27.The service was great and the food was awsome.The beds make me want to come back just to sleep.My wife never slept so good.

Posted by on Aug 28, 2006

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4 out of 5
Enjoyed pool but there was a used bandaid and a big clump of hair on the pool edge. Did not see any staff check on pool cleanliness during either the 2 hour and 1 hour visits we made to the pool. Both items remained. 😝

Posted by on Aug 15, 2019

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Comment from Hotel Management

Aug 21, 2019 by Reservations Department

Thank you for choosing The Clarion Hotel & Suites for your recent stay. I have reviewed your comments with our management team. We thank you for your feedback.

4 out of 5

The staff was Friendly

Pros: Close restaurants, Free Internet
This is my first time at this property so I was a little nervous. To my surprise I found the staff very friendly and helpful. I was told they are renovating the hotel. My room was a suite with a separate room. I found the bed comfortable and slept well. I didn't do the spa but will next time I come back.

Posted by , from Calgary, AB, Canada on Feb 19, 2013

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3 out of 5

Average, not recommended.

Pros: Close restaurants, Free Internet
Cons: Noisy, Poor breakfast
My family and I stayed here for 5 nights in one of the king bed suites. There room was huge, too huge... There was very little furniture and what was there was cheap and old. The mattress was well worn and the pull out was a horrible back-destroying spring mattress. The room itself was very dark, so dark that we jokingly referred to it as our cave away from home. There was no overhead lights in the room, only a few standing and desk lamps which did a poor job of lighting our cave. The bathroom was adequate and had a small sink and an older bath/shower. Don't put anything on the shower curtain rod though, it's one of those cheap expendable types from Le Canuck Pneu and will fall quite easily. The pool was nice though and the waterside was quite fun. Also, the hotel is next to the Polo Park mall, which is convenient. There's a nice big lobby which leads to the free parade and an attached Pancake House. The hotel was okay, but there's plenty of better options in Winnipeg.

Posted by on Jun 9, 2012

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Property Features

Clarion Hotel & Suites offers its guests a full-service spa, a waterslide, and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee. You'll find a 24-hour business center on site. Event space at this hotel measures 5000 square feet (465 square meters) and includes conference space. A children's pool, a spa tub, and a 24-hour fitness center are also featured at the family-friendly Clarion Hotel & Suites. A roundtrip airport shuttle is free at scheduled times. For a fee, parking is available. A complete renovation of Clarion Hotel & Suites was completed in June 2016. This 3-star Winnipeg hotel is smoke free.

  • 1 building
  • 139 guestrooms or units
  • 4 levels
  • 5000 sq ft of conference space
  • 465 sq m of conference space
  • Built in 2002
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool1
  • Children's pool
  • Waterslide
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Long-term parking (surcharge) , Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Winnipeg, MB (YWG-Winnipeg James Armstrong Richardson Intl.) (4.8 km / 3 mi)
  • Train station: Winnipeg Union Station (5.6 km / 3.5 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Valet parking, self parking, and extended parking available for a surcharge

Room Amenities

Clarion Hotel & Suites offers 139 accommodations with coffee/tea makers and hair dryers. Televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 1:00 PM and on weekends from 7:00 AM to 1:00 PM.

Original Pancake House - This family restaurant serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Nearby Activities

An indoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a waterslide and a 24-hour fitness center.

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Urban Oasis Mineral Spa. Services include deep-tissue massages, Swedish massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with hot springs/mineral springs and a steam room.

The spa is open daily.

  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Detoxification wrap
  • Hot springs/mineral springs in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 5:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Airport shuttle service is available at scheduled times from 7:30 AM to 10:30 PM. Fees may apply. Contact the property in advance to make arrangements.

This property offers airport shuttle pickup and drop-off services Monday-Friday only. For more details, please contact the property using the information on the reservation confirmation after booking

Airport transportation is offered at scheduled times from 7:30 AM to 10:30 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 15.00 per night.
  • Free cribs (infant beds)!

Pets

  • Pets: CAD 15.00 per pet, per day
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Only service animals are allowed
  • Debit cards not accepted
  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 12 and CAD 16 for adults, CAD 8 and CAD 12 for children (approximately)
  • Fee for in-room wireless Internet: CAD 0 per stay (rates may vary)
  • Fee for wireless Internet in public areas: CAD 0 per stay (rates may vary)
  • Self parking fee: CAD 0 per stay
  • Valet parking fee: CAD 5 per day
  • Extended parking fee: CAD 6 per day
  • Pet fee: CAD 15.00 per pet, per day
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: CAD 15.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Clarion Hotel Winnipeg
  • Clarion Winnipeg
  • Clarion Hotel & Suites Hotel
  • Clarion Hotel & Suites Winnipeg
  • Clarion Hotel & Suites Hotel Winnipeg

You should know

  • Clarion Hotel & Suites offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 9:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.