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"William told us we did not have a reservation. When presented with the " no need for confirmation, you are booked" email from Travelocity we suddenly ... " More

By a verified traveler on Wed 20 Jul 2016

Hotel Description

4-star hotel near Christiana Mall

In suburbs

Within 6 miles (10 km) of this hotel, you'll find Christiana Mall and Wilmington and Western Railroad. Banning Park and Old Library Museum are also within 6 miles (10 km).

Free shuttle, parking

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Enjoy the 24-hour fitness center and perks like free self parking and a free area shuttle.

Free WiFi, LCD TVs

The 192 soundproofed guestrooms offer free WiFi and room service. Other amenities include premium bedding, coffee/tea makers, and LCD TVs with cable channels.

Junior Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max
$102* Per night/room Nov 1 - Nov 2

Club Suite, 1 Bedroom, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 5 Max

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Traditional Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Traditional Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sheraton Wilmington South Hotel ratings based on 12 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Wilmington South Hotel

Everyone (11) Couples (1)
5 out of 5

Posted by on Oct 2, 2019

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5 out of 5
The property was awesome! The staff was friendly and helpful.

Posted by on Aug 19, 2019

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4 out of 5
besides room service showing up at our room when we didnt order anything and a random group of people knocking on our door at 330am and then housekeeping showing up at 830 when check out wasnt till noon, which they should have been able to see, it was a nice stay.

Posted by , from New castle on Aug 18, 2019

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4 out of 5

Posted by on Jul 28, 2019

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3 out of 5

Posted by on Jul 8, 2019

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3 out of 5

Posted by on Jun 2, 2019

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5 out of 5
Excellent hotel with exceptional service... And Dog friendly too.

Posted by on Dec 29, 2018

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2 out of 5

Not happy

I did not get what I paid for. I paid for a room with a Jacuzzi tub but I did not get one. The front desk said they were booked and didn't have one available until the next day. There was also supposed to have hors d'oeuvre starting at 5:30. I called down to the front desk and got the run around. I went down to the desk and was advised I needed to speak with the restaurant manager. I spoke with the bar back as the manager was not available. I was told after 6:00 the hors d'oeuvre were being served. I told them too late it was time for us to go out. I had a do not disturb sign on my door. When we return there was a platter of chocolates in my room. I was taken back by the fact the staff let themselves in the room when I had the do not disturb sign up. I was genuinely not happy with this stay.

Posted by on Feb 27, 2018

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2 out of 5

Not a four star hotel.

Very nice and accommodating staff. Hotel definitely needs a facelift though. Common areas were clean and well maintained. Lobby bathroom was immaculate. Great design with open atrium. Property is very close to 95, so be wary of your room selection. Room cleanliness was OK but maintenance items were laughingly needed. For instance pushpins held up wallpaper in bathroom.

Posted by , from Maryland on May 30, 2017

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4 out of 5

William at the desk

William told us we did not have a reservation. When presented with the " no need for confirmation, you are booked" email from Travelocity we suddenly had a room, but it didn't sleep the 4 people we had reserved. only 3 of us showed up. When I asked William for a cot, not available in that room due to a fire code. Then I asked where my child should sleep, his reply was," there is a king bed". Clearly my reservation from Travelocity stated the room slept 4 and we had 4 people registered. William had nothing to say and no help to offer. Too bad for us.

Posted by on Jul 20, 2016

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About the Sheraton Wilmington South Hotel

Location 365 Airport Rd, New Castle, DE 19720

Renovations + Closures

The property is renovating until 29 November 2019 (completion date subject to change). The following areas are affected:

  • Exterior

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

Sheraton Wilmington South Hotel offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 9000 square feet (836 square meters) and includes a conference center. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Sheraton Wilmington South Hotel. A free area shuttle within 5 mi is available. Self parking is free. This 4-star New Castle hotel is smoke free.

  • 1 building
  • 192 guestrooms or units
  • 6 levels
  • 9000 sq ft of conference space
  • 836 sq m of conference space
  • Built in 1999
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Free area shuttle
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Train station: Wilmington Station (9.4 km / 5.9 mi)
  • Property shuttles: Free area shuttle within 5 mi
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Sheraton Wilmington South Hotel offers 192 air-conditioned accommodations with safes and complimentary bottled water. Beds feature down comforters and premium bedding. 37-inch LCD televisions come with premium cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10 AM.

Wilmington Grille - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Weight limit: 40 lbs

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Pets allowed (no fees)
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 20 per person (approximately)
  • Valet parking fee: USD 15 per day
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton Hotel Wilmington
  • Sheraton Hotel Wilmington South
  • Sheraton South Wilmington
  • Sheraton Wilmington South
  • Sheraton Wilmington South Hotel
  • Sheraton Wilmington South Hotel New Castle
  • Sheraton Wilmington South New Castle
  • Wilmington Sheraton Hotel
  • Wilmington Sheraton South
  • Wilmington South Sheraton
  • Sheraton Wilmington Hotel New
  • Sheraton Wilmington South Hotel Hotel
  • Sheraton Wilmington South Hotel New Castle
  • Sheraton Wilmington South Hotel Hotel New Castle

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.com/Wilmington-Hotels-Sheraton-Wilmington-South-Hotel.h4738578-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.