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Ramada by Wyndham Newark/Wilmington

3-star property
260 Chapman Rd, Newark, DE 1-855-201-7819
2.8 out of 5
See all 22 travelocity Reviews

"The staff was very nice. The area around the hoyel was safe and quiet. The commin area could have used a vacuuming. The room was typical although it ... " More

By a verified traveler on Fri 20 Aug 2021

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Hotel Description

Family-friendly 3-star hotel near Christiana Mall

Near the airport

You'll be within 2 miles (3 km) of Christiana Mall and 6 miles (10 km) of Delaware Park Racetrack and Slots with a stay here. University of Delaware is within 6 miles (10 km) and Old Court House is within 9 miles (15 km).

Family-friendly fun

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Families will appreciate the children's pool and onsite laundry facilities. Enjoy the seasonal outdoor pool and free perks like on-the-go breakfast and free self parking.

Free WiFi, comfy beds

The 98 guestrooms feature comforts like pillowtop beds and Egyptian cotton sheets, while refrigerators and microwaves offer the conveniences of home. TVs come with cable channels, and other amenities include free WiFi and room service.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max
$94* Per night/room Nov 14 - Nov 15

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Ramada by Wyndham Newark/Wilmington ratings based on 22 Verified Reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Ramada by Wyndham Newark/Wilmington

Everyone (12) Couples (1) Family (9)
4 out of 5
The staff was very nice. The area around the hoyel was safe and quiet. The commin area could have used a vacuuming. The room was typical although it smelled a little musty when we first arrived, I sprayed some body spray around and it was fine. The bed covers were a lityle skimpy, just 1 thin bla ket.

Posted by on Aug 20, 2021

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Comment from Hotel Management

Aug 21, 2021 by ES - Guest Relations Manager

Dear Guest, Thank you for leaving us a heartwarming feedback. It is our joy that we made your stay pleasant. We value your thoughts and will pass it on to our staff. Your survey feedback will inspire our whole team to continually enhance our services and deliver an excellent visitor experience. We are looking forward on your next stay! Truly,

4 out of 5
T

Posted by on May 8, 2021

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Comment from Hotel Management

May 9, 2021 by CM- Guest Relations Manager

Dear Valued Guest, Thank you for rating us 4/5! We hope you had a great time as much as we did, catering to you. It is our hope to serve you again soon. Sincerely,

1 out of 5
The property was okay, the room was horrible. Two Queen size beds, one was so hard and uncomfortable that I woke up with a sore hip. The other was sunken in and felt like I was in a hole about to drop to the floor. No carpeting on the floor, no comforter, and the sheets and blanket were old. Worst stay ever 😡

Posted by on Apr 23, 2021

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Comment from Hotel Management

Apr 23, 2021 by Denise Scott

We apologize that your stay was not as you expected. We will work on addressing your issues. I apologize again and hope you will give us another try. Have a wonderful day.

2 out of 5
Needs a good scrubbing...facility is aged. Gaps under doors make for a loud hallway.

Posted by on Jan 13, 2021

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Comment from Hotel Management

Jan 14, 2021 by RP - Guest Relations Manager

Thank you for bringing this to our attention and we want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our guests. We take reports of poor room conditions very seriously and so we've shared your feedback with our housekeeping team so they can work to quickly resolve any possible issues for the benefit of our future guests. Allow us to change your perceptions with the restful stay you deserve when your adventures bring you back our way.

1 out of 5
I show up to this property at 10 PM on Friday night with a broken leg and two children, for the front desk girl to tell me that they don’t have a room available. She was extremely unhelpful with what I did for a refund and how do I find a hotel in the area. So I called Travelocity about the refund and the girl at the front desk is now saying I stayed so Travelocity won’t give me the refund. I am beyond pissed that they’re trying to say that after having to find my own room at 10 PM at night that they’re saying I stayed in the room and are charging me

Posted by on Feb 16, 2020

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Comment from Hotel Management

Feb 17, 2020 by Ramada by Wyndham Newark/Wilmington Management

Thank you, Tabitha, for taking the time to share your feedback. I'm very sorry to hear about the problem you experienced, which are not at all up to our standard. We would like the opportunity to investigate your feedback further.

1 out of 5
Old and rundown building. Although the rooms and beds were big, the bathroom was a mess (dirty and poorly maintained). Staff don't seem to know what they're doing especially when its busy. My reservations were very screwed up. One of the rooms I was assigned to was already occupied (I opened the door and found someone inside!). Key didn't work for the other room I booked and I had to make two trips to the front desk to have it sorted out. NEVER EVER AGAIN will I consider this place or recommend to anyone!

Posted by on Nov 16, 2019

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Comment from Hotel Management

Nov 19, 2019 by Team Ramada by Wyndham Newark/Wilmington

Thank you for taking the time to share your feedback. I'm very sorry to hear about the problems you had during your stay, which are not at all up to our standard. Please know that I will be addressing these problems with our staff and taking the necessary actions to improve our services. I apologize again for your disappointment, and hope you'll give us another chance the next time you're in the area.

2 out of 5
There was nothing special about this property. The hotel itself was fine. The staff was rude or not there when needed.

Posted by on Nov 12, 2019

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Comment from Hotel Management

Nov 13, 2019 by Team Ramada Newark/Wilmington

Hi Anonymous. I'm sorry to hear that we did not provide you with the exceptional experience we strive for every day. Please know that I will be looking into these issues and taking the necessary actions to improve our services. I apologize again for your disappointment, and hope you'll give us another chance the next time you're in the area.

5 out of 5
Location many times outlets services are so far away at this location every thing you could think of was in walking distance thanks again.

Posted by on Sep 12, 2019

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Comment from Hotel Management

Sep 13, 2019 by Juan

Thank you for choosing the Ramada Inn for your stay. We are glad that you could meet all of your needs within walking distance of our hotel. Have a great day!

4 out of 5
Hotel is old and could use some renovations. Overall it is clean and staff is nice.

Posted by on Sep 3, 2019

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Comment from Hotel Management

Sep 5, 2019 by Karen Whitsett

Thanks for taking time out your day to acknowledge how clean the guest rooms at Ramada are, and recognizing how friendly are staff is! We enjoyed having you as a guest, and look forward to your next visit.

2 out of 5

Posted by on May 27, 2019

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About the Ramada by Wyndham Newark/Wilmington

Location 260 Chapman Rd, Newark, DE 19702

Renovations + Closures

The following facilities or services will be unavailable from May 12 2021 to May 26 2022 (dates subject to change):

  • Breakfast
  • Swimming pool

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Ramada by Wyndham Newark/Wilmington offers its guests a seasonal outdoor pool, a 24-hour fitness center, and a children's pool. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 3000 square feet (279 square meters) and includes a conference center. A terrace, tour/ticket assistance, and multilingual staff are also featured at the family-friendly Ramada by Wyndham Newark/Wilmington. Self parking is free. This 3-star Newark hotel is smoke free.

  • 98 guestrooms or units
  • 2 levels
  • 3000 sq ft of conference space
  • 279 sq m of conference space
  • To-go breakfast (free)
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Children's pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Ramada by Wyndham Newark/Wilmington offers 98 accommodations with safes and coffee/tea makers. Pillowtop beds feature Egyptian cotton sheets. Premium cable television is provided. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Separate bedroom
  • Pillowtop beds
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6:30 AM to 9:30 AM.

Olive Grill - This restaurant specializes in Italian cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a 24-hour fitness center.

  • Casino nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 21 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25 per pet, per night, plus a one-time cleaning fee of USD 100 and a deposit of USD 25.00 per night
  • Maximum 2 per room (weight limit: 30 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas for unvaccinated guests. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Masks are compulsory at the property for guests without full COVID-19 vaccination
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per accommodation, per stay
  • A damage deposit of USD 150.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 25.00 per night
  • Pet fee: USD 25 per pet, per night plus USD 100 one-time cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ramada Wyndham Newark/Wilmington Hotel Newark
  • Ramada Newark
  • Ramada Newark/Wilmington
  • Ramada Newark/Wilmington Hotel
  • Ramada Newark/Wilmington Hotel Newark
  • Ramada Newark/Wilmington Newark
  • Ramada Wilmington
  • Wilmington Newark
  • Ramada Newark / Wilmington Hotel Newark
  • Ramada Wyndham Newark/Wilmington Hotel
  • Ramada Wyndham Newark/Wilmington Newark
  • Ramada Wyndham Newark/Wilmington
  • Newark Ramada
  • Ramada Newark / Wilmington Hotel Newark
  • Ramada by Wyndham Newark/Wilmington Hotel
  • Ramada by Wyndham Newark/Wilmington Newark
  • Ramada by Wyndham Newark/Wilmington Hotel Newark

You should know

  • Pool access available from 5:30 PM to 10:00 PM.
  • Up to 2 children 21 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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