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"air condition in first room did not work. had to have room changed. otherwise a great stay. " More

By a verified traveler on Sun 09 Aug 2020

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Hotel Description

3-star hotel near Roosevelt Field Mall

In Westbury

You'll find Roosevelt Field Mall and Nassau Veterans Memorial Coliseum within 3 miles (5 km) of this Westbury hotel. Old Westbury Gardens and NYCB Theatre at Westbury are also within 3 miles (5 km).

Business services

A 24-hour gym, free self parking, and laundry facilities are featured at this hotel. Traveling on business? Take advantage of the business center and WiFi in public areas. Dry cleaning, luggage storage, and free newspapers are also on offer.

Free Internet, flat-screen TVs

Featuring conveniences like microwaves and coffee/tea makers, the 140 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Other amenities include room service, hair dryers, and phones.

Standard two doubles

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$117* Per night/room Feb 6 - Feb 7

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior suite two doubles

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Two doubles accessible

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Garden Inn Westbury ratings based on 14 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Garden Inn Westbury

Everyone (8) Couples (1) Family (4)
1 out of 5
From the time we arrived things did not go well. Checked in through the app picked out room and upon arrival none of it worked and none of our three rooms were near each other. When my son and his wife arrived they stated they could not check in unless they had a cc in their name even though I was already at the desk twice confirming they would leave the room on my card. Needless to say that never happened. I left luggage at the front desk for a couple since they could not get there in til midnight. Upon arrival they were told there was no luggage and argued … crazy and uncalled for. Went to use the pool hot tub did not work and no towels. Went to front desk the one girl went to get us some and was stopped by another girl working the desk and told her no and they would send someone in with towels. 45 minutes later cold and dripping wet went to desk for towels gain told no that they would bring some. Well we ended up taking the elevator wet cold no dripping water everywhere back to our room. We also had to walk elsewhere for coffee which really is not a big deal but since we had a machine and coffee in our room we thought we should be able to use that early in the mornings but nope that was broken as well. There are other hotels walking distance to this one….. GO THERE and save yourself aggravation!

Posted by , from BUFFALO on Aug 30, 2021

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4 out of 5

Posted by on Jul 17, 2021

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5 out of 5

Posted by on Jul 3, 2021

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4 out of 5
air condition in first room did not work. had to have room changed. otherwise a great stay.

Posted by on Aug 9, 2020

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Comment from Hotel Management

Aug 12, 2020 by Tie-Director Of Operations

Thank you for staying with us! We are glad you enjoyed your stay!

3 out of 5
Staff member at check in was not friendly. I had to ask about breakfast and check out time. Hotel was very nice and room large and clean.

Posted by on Aug 17, 2019

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5 out of 5
The staff was outstanding! From checking in to housekeeping to breakfast! I would definitely recommend this property!

Posted by on Jul 30, 2019

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Comment from Hotel Management

Aug 7, 2019 by Director Of Operations

Thank you for your feedback! Can't wait to share your comments with our staff who work so hard for our highly valued guests! We hope to welcome you again at the Hilton Garden Inn Westbury soon!

4 out of 5
The staff was very helpful during my check in... there was a mistake & they sorted it out quickly.

Posted by on Mar 10, 2019

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5 out of 5
Right where we needed to be for a wedding at the Carltun.

Posted by , from Illinois on Aug 28, 2018

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5 out of 5

Great accommodations and services

Great accommodations. Junior suite is lovely. Room service excellent

Posted by , from Long Island, NY on Jan 9, 2018

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Comment from Hotel Management

Feb 20, 2018 by Sade Bettis

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. We hope to you in a future stay.

5 out of 5

Good Hotel stayed there before

Everything was good, however the thermostat in the room was very hard to control. We were really cold or too hot.

Posted by , from Florida on Nov 26, 2017

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About the Hilton Garden Inn Westbury

Location 1575 Privado Rd, Westbury, NY 11590

Renovations + Closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:

  • Bar/lounge
  • Children's pool
  • Fitness facility
  • Full-service spa
  • Health club
  • Hot springs
  • Indoor pool
  • Outdoor pool
  • Public bath
  • Restaurant
  • Sauna
  • Spa tub

The following facilities are closed on Sunday and Saturday:

  • Fitness facility
  • Health club
  • Hot springs
  • Indoor pool
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Public bath
  • Restaurant
  • Bar/lounge
  • Sauna
  • Spa tub

Property Features

WiFi and wired Internet are available in public spaces for a fee. A business center and a meeting room are available. A 24-hour fitness center, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly Hilton Garden Inn Westbury. Self parking is free. This 3-star Westbury hotel is smoke free.

  • 1 building
  • 140 guestrooms or units
  • 4 levels
  • Built in 2003
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: WiFi (surcharge) , Wired internet access - surcharge

Parking

Free self parking

Transport

  • Train station: Westbury Station (1.2 km / 0.7 mi)
  • Parking: Free self parking

Room Amenities

Hilton Garden Inn Westbury offers 140 air-conditioned accommodations with coffee/tea makers and hair dryers. 26-inch flat-screen televisions come with premium cable channels and pay movies. This Westbury hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast from 6:00 AM to 10:00 AM.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Wheelchairs available on site
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 14.5 for adults and USD 14.5 for children (approximately)
  • Fee for wireless Internet in public areas: USD 5 (rates may vary)
  • Fee for wired Internet in public areas: USD 5 (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Hotel Westbury
  • Hilton Garden Inn Westbury
  • Westbury Hilton Garden Inn
  • Hilton Garden Inn Westbury Hotel Westbury
  • Hilton Garden Inn Westbury Hotel
  • Hilton Westbury
  • Hilton Westbury Westbury
  • Hilton Garden Inn Westbury Hotel
  • Hilton Garden Inn Westbury Westbury
  • Hilton Garden Inn Westbury Hotel Westbury

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.