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Viana Hotel and Spa, Trademark Collection by Wyndham

4-star property
3998 Brush Hollow Rd, Westbury, NY 1-855-201-7819
3.8 out of 5
Good!
See all 12 travelocity Reviews

"Hotel is well maintained overall but our room had issues. The air handler/air conditioner was extremely loud and vibrated the floor. It would wake us ... " More

By a verified traveler on Wed 01 Dec 2021

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Hotel Description

4-star luxury hotel with spa

In suburbs

You'll be within half a mile (1 km) of NYCB Theatre at Westbury and 2 miles (3 km) of Cantiague Park with a stay here. The Space at Westbury and Eisenhower Park are also within 3 miles (5 km).

Luxury amenities

A full-service spa, a 24-hour gym, and a restaurant are all featured at this luxury hotel. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free valet parking. Enjoy the indoor pool and perks like free self parking and a free area shuttle.

Superior Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$171* Per night/room Oct 9 - Oct 10

Suite, 1 Bedroom, Non Smoking, Kitchenette (1 King Bed, Hydrotherapy)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking (Hearing, Mobility Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Non Smoking, Balcony (1 King Bed, Hydrotherapy)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds, Accessible, Non Smoking (Hearing, Mobility Roll-In Shower)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Viana Hotel and Spa, Trademark Collection by Wyndham ratings based on 12 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Viana Hotel and Spa, Trademark Collection by Wyndham

Everyone (5) Couples (5) Family (5)
4 out of 5
Hotel is well maintained overall but our room had issues. The air handler/air conditioner was extremely loud and vibrated the floor. It would wake us up at night and drown out the TV when running. The other issue was with the shower. There obviously should have been two sliding doors but one was missing and no matter how you positioned the single door the water would splash out all over the floor making it slippery. Several extra towels addressed that but for the price, I expected much more. I will say the bar and restaurant staff are very friendly and welcoming. If we are back in Long Island, we will look for a place closer to restaurants and attractions.

Posted by , from Glen Allen on Dec 1, 2021

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Comment from Hotel Management

Dec 8, 2021 by GM_VIANA HOTEL

Thank you for your feedback, James. We are thrilled you enjoyed your stay with us, however, we apologize for the inconveniences you encountered during your stay. We encourage our guests to come to the front desk with any issues that may arise, as we will happily rectify them immediately. We hope to welcome you back again, soon, for a perfect stay!

2 out of 5
I paid 200 extra to upgrade my room to one with a balcony.the rooms above my room had people that walked so hard on the floor i could not sleep thier footsteps is all i heard till 2:30 in the morning.and traffic was loud also.i had a better nights sleep at the days in the night before

Posted by on Jun 9, 2021

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Comment from Hotel Management

Jun 23, 2021 by Takir Rafiq General Manager

We are sorry to hear about the issue you have encountered. We would have been happy to have notified the guest above. If you would have simply made a call to the desk. We have security overnight and he would have been happy to put a stop to it. If we aren't aware of a noise issue We can't stop it. In the future please feel free to call. Thank you!

1 out of 5

Posted by on Mar 21, 2021

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Comment from Hotel Management

Mar 31, 2021 by GM_VIANA HOTEL

We are very sorry you enjoyed a less than perfect stay with us. Please reach out to me directly so we can discuss how we could have made your experience better. Your satisfaction is very important to us. Thank you, I look forward to hearing from you!

5 out of 5
Beautiful ambiance and decor, nice bar and restaurant, convenient location.

Posted by on Mar 16, 2021

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Comment from Hotel Management

Mar 16, 2021 by GM_VIANA HOTEL

Thank you for your excellent review! We are thrilled that you enjoyed your stay and dining experience with us. We look forward to welcoming you back again, soon!

5 out of 5
Just awesome. Clean great energy at front seat all in all a positive experience

Posted by on Mar 2, 2021

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Comment from Hotel Management

Mar 3, 2021 by GM_VIANA HOTEL

Thank you for your excellent review of the Viana Hotel and Spa. We are thrilled you enjoyed your stay with us! We look forward to welcoming you back again soon.

1 out of 5
The outside was dark no lights on the sign could have passed it if we wasn't looking

Posted by , from NY on Dec 3, 2020

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Comment from Hotel Management

Dec 8, 2020 by Takir R. - General Manager

Thank you for your feedback. There is a large illuminated sign at the top of the hotel on the outside facing Brush Hollow Road. We are a 24 hour hotel and therefore have lights on at all times. We hope you were treated to excellent customer service during your stay.

5 out of 5
Very nice hotel. Will come again. Food was great but in small portions. Staff is friendly.

Posted by , from Rosedale,Queens on Nov 28, 2020

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Comment from Hotel Management

Nov 30, 2020 by Takir R. - General Manager

Thank you for your stellar review of the Viana Hotel and Spa. We are so glad to see how much you enjoyed your stay. We look forward to welcoming you back again for another great experience.

5 out of 5
Great service

Posted by on Sep 5, 2020

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Comment from Hotel Management

Sep 6, 2020 by Takir R. - General Manager

Thank you for your stellar review. We look forward to providing your next excellent stay soon.

5 out of 5
Nice, friendly staff, great food at Marco Polos, room was comfortable and very clean!

Posted by on Nov 12, 2019

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Comment from Hotel Management

Nov 12, 2019 by Takir Rafiq General Manager

We are happy to hear you enjoyed your stay. From the friendly service to the great tasting food in Marco Polo. We hope to see you soon!

4 out of 5
it was ok. I would recommend it for a night or 2. The pool is very small with a capacity of 2 people.

Posted by on Jul 13, 2019

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Comment from Hotel Management

Jul 13, 2019 by Takir Rafiq General Manager

We are sorry to hear that you were less than thrilled about the size of the pool. Unfortunately our pool is more for exercising rather than for recreational use. We hope that you enjoyed the rest of the amenities we have to offer. We also hope that the customer service was second to none. Thank you for your patronage.

About the Viana Hotel and Spa, Trademark Collection by Wyndham

Location 3998 Brush Hollow Rd, Westbury, NY 11590

Property Features

Viana Hotel and Spa, Trademark Collection by Wyndham offers its guests a full-service spa, an indoor pool, and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A 24-hour business center, 4 meeting rooms, and limo/town car service are available. Event space at this hotel measures 3000 square feet (279 square meters) and includes conference space. A 24-hour fitness center, a sauna, and tour/ticket assistance are also featured at the luxury Viana Hotel and Spa, Trademark Collection by Wyndham. Free self parking and valet parking are available. This 4-star Westbury hotel is smoke free.

  • 1 building
  • 116 guestrooms or units
  • 4 levels
  • 3000 sq ft of conference space
  • 279 sq m of conference space
  • Built in 2010
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Gift shop
  • Beauty salon
  • Fireplace in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free valet parking

Transport

  • Train station: Westbury Station (4.3 km / 2.7 mi)
  • Property shuttles: Free area shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Viana Hotel and Spa, Trademark Collection by Wyndham offers 116 accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature Frette Italian sheets and premium bedding. A pillow menu is available. LCD televisions come with premium satellite channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Pillowtop beds
  • IPod dock
  • HD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Frette Italian linens
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy continental breakfast on weekdays from 6:30 AM and 10:00 AM.

Marco Polo - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

Children under 16 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision. Guests under 16 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf lessons available nearby
  • Skydiving nearby
  • Golfing nearby

Spa Services

The onsite spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open select days. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 5
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Steam room in spa
  • Minimum age to access spa is 18
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at 1:00 AM
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75.00 per pet, per stay, plus a deposit of USD 200.00 per stay
  • Only dogs are allowed
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property uses solar energy, plus eco-friendly cleaning products

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This hotel will place an authorization for one night's stay on the guest's credit card for any bookings where payment will be made at the hotel, instead of at the time of booking.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses solar energy, plus eco-friendly cleaning products.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities; masks are required in public areas for unvaccinated guests. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast and dinner. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

  • Guest education on local ecosystems and culture
  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • LGBTQ friendly
  • Smoke detector
  • Masks are compulsory at the property for guests without full COVID-19 vaccination
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for dinner
  • Renewable energy source - solar
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 17.95 for adults and USD 17.95 for children
  • Pet deposit: USD 200.00 per stay
  • Pet fee: USD 75.00 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Viana
  • Viana Hotel
  • Viana Westbury
  • Viana Hotel Spa
  • Viana Hotel Spa
  • Viana Hotel and Spa, Trademark Collection by Wyndham Hotel
  • Viana Hotel and Spa, Trademark Collection by Wyndham Westbury
  • Viana Hotel Spa
  • Westbury Viana Hotel & Spa Hotel
  • Hotel Viana Hotel & Spa
  • Viana Hotel & Spa Westbury
  • Viana Hotel Westbury
  • Viana Hotel
  • Viana Westbury
  • Viana Hotel Spa
  • Viana
  • Viana & Spa Westbury

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.