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Holiday Inn Hotel & Suites Des Moines - Northwest by IHG

3.0 star property
Enjoy the indoor pool at this 3-star Urbandale hotel

Choose dates to view prices

Photo gallery for Holiday Inn Hotel & Suites Des Moines - Northwest by IHG

Ballroom
Meeting facility
Indoor pool
Standard Room, 1 King Bed | In-room safe, desk, iron/ironing board, free cribs/infant beds
Property entrance

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free airport shuttle
  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
4800 Merle Hay Rd, Urbandale, IA, 50322
  • Place, Merle Hay Mall
    ‪3 min drive‬
  • Place, Jordan Creek Town Center
    ‪11 min drive‬
  • Place, Casey's Center
    ‪12 min drive‬
  • Airport, Des Moines, IA (DSM-Des Moines Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(37 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(24 reviews)
  • Sleeps 4
  • 2 Queen Beds

Standard Room

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 Twin Bed OR 1 Queen Bed

View all photos for Suite, 1 King Bed (Additional Living and Dining Area)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed (Additional Living and Dining Area)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds (Additional Living and Dining Area)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 2 Queen Beds (Additional Living and Dining Area)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Communication Accessible)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 2 Queen Beds, Accessible (Communication Accessible)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Living and Dining Area)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom (Living and Dining Area)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Living and Dining Area)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom (Living and Dining Area)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility Roll-In Shower)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Accessible (Mobility Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Parlour Room)

Suite, 1 King Bed (Parlour Room) | Room amenity

Suite, 1 King Bed (Parlour Room)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Living Area)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom (Living Area)

7.4 out of 10
Good
(3 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Living Area)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom (Living Area)

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

  • Sleeps 2
  • 1 King Bed

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Exterior

Hampton Inn West Des Moines Lake Drive

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  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.5 out of 5, Wonderful, 1,003 reviews
$85 nightly
The price is $96
Jan 5 - Jan 6, 2026
Total with taxes and fees
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About the neighborhood

Urbandale

In Urbandale .You'll find Merle Hay Mall and Pioneer Hi-Bred Headquarters within 3 miles (5 km) of this hotel. Buccaneer Arena and Iowa Gold Star Military Museum are also within 6 miles (10 km).

What's nearby

  • Merle Hay Mall - 3 min drive - 1.3 miles
  • Jordan Creek Town Center - 11 min drive - 12.0 miles
  • Casey's Center - 12 min drive - 9.1 miles
  • Iowa State Fairgrounds - 16 min drive - 13.4 miles
  • Iowa State University - 36 min drive - 45.7 miles

Getting around

  • Des Moines International Airport (DSM) - 34 min drive

Restaurants

  • ‪Chick-fil-A - ‬3 min drive
  • ‪McDonald's - ‬4 min walk
  • ‪7 Brew Coffee - ‬18 min walk
  • ‪Casey's General Store - ‬2 min drive
  • ‪Sonic Drive-In - ‬14 min walk

About this property

Holiday Inn Hotel & Suites Des Moines - Northwest by IHG

Enjoy the indoor pool at this 3-star Urbandale hotel
Holiday Inn Hotel & Suites Des Moines - Northwest by IHG offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 15000 square feet (1394 square meters) and includes conference space. Holiday Inn Hotel & Suites Des Moines - Northwest by IHG also features a vending machine, complimentary newspapers in the lobby, and laundry facilities. An area shuttle within 2 mi and a roundtrip airport shuttle (available on request) are free. Self parking is free.

Smoking is allowed in designated areas at this 3-star Urbandale hotel.

  • 198 guestrooms or units
  • 5 levels
  • Meeting rooms
  • 15000 sq ft of conference space
  • 1394 sq m of conference space
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Holiday Inn Hotel & Suites Des Moines - Northwest by IHG offers 198 accommodations with safes and coffee/tea makers. A pillow menu is available. 37-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Rooms have partially open bathrooms. Bathrooms include complimentary toiletries and hair dryers.

This Urbandale hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

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Hilton Garden Inn Des Moines/Urbandale
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  • Pet friendly
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, 1,001 reviews
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The price is $113
Jan 8 - Jan 9, 2026
Total with taxes and fees
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Property amenities

Family friendly

  • Free area shuttle
  • Free rollaway/extra bed
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free roundtrip airport shuttle from 8:00 AM to 10:00 PM on request
  • Free area shuttle up to 2 mi
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 15 per person
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym
  • Indoor pool
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (36 inches high)

Room amenities

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 40 per pet, per stay
  • Weight limit: 50 lbs per pet
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 15 per person
  • Pet fee: USD 40 per pet, per stay
  • Service animals are exempt from fees
  • In-room microwave fee: USD 7 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel Moines Northwest
Holiday Inn Moines Northwest
Holiday Inn Hotel Moines Northwest Urbandale
Holiday Inn Moines Northwest Urbandale
Holiday Inn Hotel Suites Des Moines Northwest
Holiday Inn Hotel Suites Des Moines Northwest an IHG Hotel
Holiday Inn Hotel & Suites Des Moines - Northwest by IHG Hotel

Frequently asked questions

How close is Holiday Inn Hotel & Suites Des Moines - Northwest by IHG to the airport?

Holiday Inn Hotel & Suites Des Moines - Northwest by IHG is 22.5 mi (34-min drive) away from the Des Moines International Airport (DSM) airport, the closest popular airport to the property.

How much does it cost to stay at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG?

As of Dec 29, 2025, prices found for a 1-night stay for 2 adults at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG on Jan 28, 2026 start from $80.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Holiday Inn Hotel & Suites Des Moines - Northwest by IHG have an airport shuttle?

Holiday Inn Hotel & Suites Des Moines - Northwest by IHG offers a free airport shuttle, available from 8:00 AM to 10:00 PM on request.

Does Holiday Inn Hotel & Suites Des Moines - Northwest by IHG offer free breakfast?

Free breakfast isn’t provided at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG, but buffet breakfast is offered for a fee of USD 15 per person. It's available every day from 6:30 AM to 10:30 AM.

Is there a casino at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG?

No, there is no casino at this hotel, but Prairie Meadows Racetrack and Casino (14-min drive) is nearby.

What time is check-in at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG?

This hotel offers free self parking.

Does Holiday Inn Hotel & Suites Des Moines - Northwest by IHG have a pool?

Holiday Inn Hotel & Suites Des Moines - Northwest by IHG features an indoor pool.

Does Holiday Inn Hotel & Suites Des Moines - Northwest by IHG have a restaurant?

Yes, there is a restaurant on site.

Does Holiday Inn Hotel & Suites Des Moines - Northwest by IHG have a spa?

There are no spa services available at this hotel.

How close is Holiday Inn Hotel & Suites Des Moines - Northwest by IHG to downtown Urbandale?

Holiday Inn Hotel & Suites Des Moines - Northwest by IHG is 1.7 mi away from Urbandale.

Holiday Inn Hotel & Suites Des Moines - Northwest by IHG Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 455 out of 1001 reviews
Rating 8 - Good. 298 out of 1001 reviews
Rating 6 - Okay. 136 out of 1001 reviews
Rating 4 - Poor. 74 out of 1001 reviews
Rating 2 - Terrible. 38 out of 1001 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kim

Stayed 1 night in Sep 2025

6/10 Okay

mike

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel was old .. needed maintenance.. not clean .. price was reflective of condition of hotel
Stayed 1 night in Sep 2025

8/10 Good

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Melissa

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location. Good price point
Stayed 1 night in Sep 2025

8/10 Good

Jessica

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2025

8/10 Good

Siyuan

Stayed 1 night in Aug 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel.
Stayed 1 night in Aug 2025

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

So so place

The building and the rooms are pretty old and rather damp. I was there for one night and it was OK for a one night stay. If I had to stay in town for a longer time, I wouldn’t have stayed here.
Stayed 1 night in Jun 2025

2/10 Terrible

Silver

Disliked: Cleanliness, property conditions & facilities
It was very dirty did not look like someone cleaned the sheets trash from
Stayed 1 night in Aug 2025

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Debbie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff were pleasant
Stayed 1 night in Aug 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Three elevators but only one seemed to work. Very slow to get from the top (5th floor) to lobby. Bathroom was pretty small. Overall comfortable and fairly priced.
Stayed 1 night in Aug 2025

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the safe area and this staff was wonderful.
Stayed 1 night in Jul 2025

8/10 Good

Lori

Liked: Cleanliness, staff & service
Staff was very accommodating
Stayed 3 nights in Aug 2025

10/10 Excellent

QITAO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT.
Stayed 1 night in Aug 2025

8/10 Good

Tayler

Liked: Cleanliness, staff & service, amenities
The hotel conditions were satisfactory. The area the hotel is in is a little limited in food & entertainment options and you can easily miss your entrance to the hotel with how the streets are structured surrounding it.
Stayed 1 night in Aug 2025

6/10 Okay

Mark

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Room needs remodel and upkeep

Stayed in room 520. Ceiling damaged, tub stained, toilet chipped, lamp shade crumpled, chair fabric damaged, comfortable bed. Room needs attention.
Stayed 1 night in Aug 2025

6/10 Okay

Romina

Disliked: Cleanliness, staff & service
CHECK IN AGE IS 21. Expedia has the minimum check in age as 18 which is incorrect. I called before hand and spoke to reception, to ensure I was able to check in at 19 years old and they told me I'd be completely fine as long as I had an ID and card to put on file. We were turned away at check in because I was told incorrectly. After we inconvenienced a friend to drive over and help us get checked in, the room did not appear in the cleanest state. There were stains on the towels and sheets. There was mold growing above the shower. Overall an OK place to stay, we had somewhere to sleep. I would not stay here again.
Stayed 4 nights in Jul 2025

10/10 Excellent

Cassandra

Great
Stayed 1 night in Aug 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant staff
Stayed 1 night in Aug 2025

8/10 Good

Jessica

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Adilene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Kerry

Stayed 1 night in Jul 2025

10/10 Excellent

Pablo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything perfect
Stayed 1 night in Jul 2025