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Extended Stay America Suites Des Moines Urbandale

2.5-star property
3940 114th St, Urbandale, IA 1-855-201-7819
3.0 out of 5
See all 15 travelocity Reviews

"I can’t say enough about the staff here. Everyone is beyond helpful! I even needed a jumpstart Makayla didn’t hesitate to help me! It was so windy and ... " More

By a verified traveler on Wed 16 Oct 2019

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Hotel Description

Enjoy the free WiFi at this Urbandale hotel

Close to airport

Within 3 miles (5 km) of this Urbandale hotel, you'll find Pump It Up and Greenbelt Trail. Living History Farms and Merle Hay Mall are also within 6 miles (10 km).

Free perks

This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A safe deposit box is provided and the front desk is staffed around-the-clock.

Free WiFi, kitchens

The 104 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Free WiFi, coffee/tea makers, and phones are also available. Housekeeping is available on request.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$68* Per night/room Dec 22 - Dec 23

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Extended Stay America Suites Des Moines Urbandale ratings based on 15 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Extended Stay America Suites Des Moines Urbandale

Everyone (9) Family (3)
4 out of 5

Posted by on Jan 9, 2020

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4 out of 5

Posted by on Dec 15, 2019

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4 out of 5

Posted by on Nov 29, 2019

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5 out of 5
I can’t say enough about the staff here. Everyone is beyond helpful! I even needed a jumpstart Makayla didn’t hesitate to help me! It was so windy and cold out, so I really appreciated it. Robi helped to make sure my grandson was safe playing outside w other guests’ children! Also, she’s was very patient and understanding when I misunderstood an arrangement we’d made for payment on a holiday. Savanah goes out of her way to make us feel comfortable. She follows up to make sure things work Maintenance changed the lock on my door quickly as well! He even had doggy treats for my pups This is a clean and safe environment. I would recommend to anyone!! Thank you to all of you!

Posted by on Oct 16, 2019

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4 out of 5

Posted by on Oct 6, 2019

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3 out of 5
Good location, decent price. Furniture was outdated with visible wear and tear. Desk chair had stains. Bed was comfy.

Posted by on Sep 16, 2019

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Comment from Hotel Management

Sep 16, 2019 by Hotel Management

Thank you for your recent visit and your feedback. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked our great location and found us to be a good value. However, we apologize for the difficulties you faced in your room. We strive to provide comfortable accommodations for all our guests, and we regret your disappointment. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management

2 out of 5
They had baby roaches and no breakfast. The coffee was terrible and the muffins were stale.

Posted by , from Urbandale on Aug 20, 2019

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Comment from Hotel Management

Aug 21, 2019 by Hotel Management

Thank you for choosing our hotel. We are sorry for the roaches you encountered. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such an unfortunate situation. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management

2 out of 5
It didn’t feel clean. The carpet was so bad I didn’t feel I could walk around without my shoes in and I overall felt like it was a roadside motel that I didn’t really want to stay in.

Posted by on Aug 11, 2019

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Comment from Hotel Management

Aug 29, 2019 by Hotel Management

Thank you for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room, and for that, we are sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management

4 out of 5

Posted by on Jul 27, 2019

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2 out of 5
First room had a urine like odor. Manager was great and moved us to an upgraded room but it also had an odor and night stand next to bed and headboard had something smeared all over them. No pool, no gym, not a lot around hotel, very noisy, and fire alarm went off around 6AM. Location was ok for our business in Des Moines.

Posted by on Jun 29, 2019

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Comment from Hotel Management

Jun 30, 2019 by Hotel Management

Thank you for staying at our hotel. We are sorry our hotel did not meet your expectations and regret the cleanliness issues you encountered in both of your rooms. We truly apologize for the major inconvenience when the smoke alarms went off. Thankfully, it was a false alarm, but we understand your frustration nonetheless. Rest assured, your feedback has been shared with the appropriate team so that we can improve our service and facilities going forward. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management

About the Extended Stay America Suites Des Moines Urbandale

Location 3940 114th St, Urbandale, IA 50322

Property Features

Free breakfast is served daily. Public spaces have free WiFi. The business-friendly Extended Stay America Suites Des Moines Urbandale also features coffee/tea in a common area, laundry facilities, and discounted use of a nearby fitness facility. Self parking is free. This Urbandale hotel is smoke free.

  • 104 guestrooms or units
  • 3 levels
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Extended Stay America Suites Des Moines Urbandale offers 104 accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. This Urbandale hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Golfing nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 20 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Hotel Urbandale Moines
  • Extended Stay America Moines Urbandale
  • Extended Stay America Moines Urbandale Aparthotel
  • Extended Stay America Moines Urbandale Hotel
  • Extended Stay Urbandale
  • Urbandale Extended Stay
  • Urbandale Extended Stay
  • Extended Stay America Des Moines Urbandale
  • Extended Stay America Des Moines Urbandale
  • Extended Stay America Suites Des Moines Urbandale Hotel
  • Extended Stay America Suites Des Moines Urbandale Urbandale

You should know

  • Children 20 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.