My fault, i made the reservation for 2 instead of 3 people. we arrived, confessed my error and offered to pay for the extra person (my daughter) in the room and breakfast. Our family wanted to stay in one room together. The minute we arrived and notified them of this, the "chef" manager or owner, not sure, started in on us that we were liars and cheats trying to stiff her out of income. we again told her it was my mistake, we offered to pay for my 2nd daughter, but she told us only way we could do this was to take another room for $150 and not stay together. I was with my 2 daughters and we wanted to be together as we had in all of our prior hotels in Chile (after having made the same mistake with those hotel rooms too). She stated Chilean policy prohibited 3 people in a room which we experienced was not correct. We again asked to pay extra and stay in one room and explained we had done this throughout Chile. She and staff members went into an office, slammed the door. They emerged finally and would not agree to accommodate us or our stay. The employees apologized when she left the room. We had no choice but to gather our luggage and go find another hotel that night. It was after dark. Thankfully we found a kind gentlemen with an internet cafe who helped us. We were all trembling, no joke, after this experience with this woman. It felt like we were in very bad and scary movie and left homeless until we found a last minute replacement hotel.