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Burrstone Inn, Ascend Hotel Collection

3-star property
1777 Burrstone Rd, New Hartford, NY 1-855-201-7819

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3.6 out of 5
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See all 8 Travelocity Reviews

"The room was clean, and the tub was especially nice to have. The room refrigerator needed defrosting, but worked adequately. Between the sound of the ... " More

By a verified traveler on Mon 02 Sep 2019

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Hotel Description

3-star hotel near Utica College

In New Hartford

Within 2 miles (3 km) of this New Hartford hotel, you'll find Utica College and Charles A Gaetano Stadium. Mohawk Valley Health System - Marketing & Communications and Oneida County Historical Society are also within 3 miles (5 km).

Free perks

This hotel features a restaurant, a fitness center, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 100 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Room service, premium bedding, and coffee/tea makers are also available.

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
$99* Per night/room Jun 14 - Jun 15

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Burrstone Inn, Ascend Hotel Collection ratings based on 8 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Burrstone Inn, Ascend Hotel Collection

Everyone (3) Couples (2) Family (2)
3 out of 5

Posted by on Feb 19, 2020

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Comment from Hotel Management

Feb 28, 2020 by J.R.

Hope to see you again soon.

2 out of 5
The charges stated by Travelocity were less than what this Holiday Inn actually charged me.

Posted by on Sep 22, 2019

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4 out of 5
The room was clean, and the tub was especially nice to have. The room refrigerator needed defrosting, but worked adequately. Between the sound of the fridge and the rattle it caused in the microwave on the shelf above, it was a bit noisy. There's no free breakfast buffet. The breakfast sounds wonderful - but not if it takes me an hour when I have to get to the office. The part that was most inconvenient was that there was no desk in the room. There was a round table, and two chairs at right angles to it...so it was challenging to set up to work on my computer, or to sit down to write cards in the evening. I solved this by borrowing one of the little tray tables from the lobby, but if you want to be considered as catering to business customers - a buffet to get them fed and out quickly, and desks in the rooms, would be helpful.

Posted by on Sep 2, 2019

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Comment from Hotel Management

Sep 10, 2019 by J.R.

We apologize that you were put in a room with no desk, we only have a couple of them to accommodate some of our handicap rooms.

5 out of 5
Excellent staff and very clean. Great location and accessible to malls

Posted by on Jul 7, 2019

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Comment from Hotel Management

Jul 17, 2019 by J.R.

Can't wait to have you back!

4 out of 5

Posted by on May 5, 2019

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Comment from Hotel Management

Jun 2, 2019 by J.R.

Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

4 out of 5

Nice place to stay

Off the beaten path, very quiet neighborhood. Great staff made it a nice weekend. There was a wedding there, but the staff ensured peace and quiet past midnight.

Posted by on Jul 27, 2016

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3 out of 5

Would not stay here again

Hotel changed our reservation without notifying us, then had no rooms available to get us back to the room we were supposed to have. Not sure why because the hotel was desserted ??? Gave us $ credit - big deal! Had to put two cots in room and three people in King bed for three nights. TOO SMALL. Bathroom shower was moldy and musty smelling - no fan. We would NOT stay here again

Posted by on Aug 19, 2008

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4 out of 5

My Stay at the Holiday Inn New Hartford

After having stayed the previous night at the nearby Ramada, I moved to the Holiday Inn New Hartford for my second night's stay while doing business near Utica. Two of my coworkers also got rooms in this same hotel that night. I have to say that check in was easy, and the rooms were clean and quite adequate. The bathroom was spacious with plenty of mirrors, clean towels, and a hair dryer. There is a small fitness room with some universal type weights and aerobic equipment including a stair climber and treadmill. There was also a seperate room with a small jacuzzi, but it was locked and I didn't ask to use it. There is an outdoor pool, but it was closed (as I stayed during February). The bar / restaurant was nothing fancy, but it was entirely adequate. The food was good, and the bartender was quite friendly and pleasant. My one real criticism is that my room had only about 1/4 roll of toilet paper when I checked in. I didn't think much about it until I ran out the next morning. I looked for the extra roll, but it was nowhere to be found. The topic came up later that morning, and both of my coworkers told me that they had similar experiences. Come on, was I supposed to call the front desk and tell them that I was stuck on the john and needed more. Really, this room normally rents for $100+ per night. I figure an extra roll of toilet paper isn't unreasonable to expect from an otherwise respectable hotel. In closing, I'd like to say that although this hotel is no resort, it is relatively clean and comfortable. They had no problem giving me a government discount, and I would stay there again.

Posted by on Mar 3, 2008

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About the Burrstone Inn, Ascend Hotel Collection

Location 1777 Burrstone Rd, New Hartford, NY 13413

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

The following facilities are closed on Sunday:

  • Bar/lounge
  • Restaurant

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 3792 square feet (341 square meters) and includes conference space. A fitness center, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Burrstone Inn, Ascend Hotel Collection. Free self parking is available. This 3-star New Hartford hotel is smoke free.

  • 1 building
  • 100 guestrooms or units
  • 2 levels
  • 3792 sq ft of conference space
  • 341 sq m of conference space
  • Built in 1990
  • Buffet breakfast (free)
  • Dining venue
  • Bar or lounge
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Pool or billiards table
  • Gift shop
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Hancock Intl. Airport (SYR) (82.7 km / 51.4 mi)
  • Train station: Utica Station (6.9 km / 4.3 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Burrstone Inn, Ascend Hotel Collection offers 100 air-conditioned accommodations with safes and complimentary newspapers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Beer Garden - This restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 35 per accommodation, per stay
  • Only dogs are allowed
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Onsite parties or group events are strictly prohibited

Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Events/parties not allowed
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Utica
  • Holiday Inn Utica Hotel
  • Holiday Inn Utica Hotel New Hartford
  • Holiday Inn Utica New Hartford
  • Utica Holiday Inn
  • New Hartford Holiday Inn
  • Holiday Inn New Hartford Hotel New Hartford
  • Holiday Inn Utica
  • Burrstone Inn, Ascend Hotel Collection Hotel
  • Burrstone Inn, Ascend Hotel Collection New Hartford
  • Burrstone Inn, Ascend Hotel Collection Hotel New Hartford

You should know

  • The seasonal pool will open in May and close in September.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.