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Burrstone Inn, an Ascend Collection Hotel

3.0 star property
Enjoy the free WiFi at this 3-star Utica hotel

Choose dates to view prices

Photo gallery for Burrstone Inn, an Ascend Collection Hotel

Meeting facility
Dinner served
Lobby
Premium bedding, in-room safe, desk, blackout drapes
Standard Room, 1 King Bed, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Gym

Explore the area

View in a map
1777 Burrstone Rd, Utica, NY, 13413
  • Place, Utica College
    ‪8 min walk‬
  • Place, Charles A Gaetano Stadium
    ‪16 min walk‬
  • Place, Mohawk Valley Health System - Marketing & Communications
    ‪4 min drive‬
  • Airport, Rome, NY (RME-Griffiss Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(50 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking

Standard Room, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed with Sofa bed, Non Smoking

8.8 out of 10
Excellent
(23 reviews)
  • 312 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Accessible, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

8.4 out of 10
Very good
(6 reviews)
  • 312 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(30 reviews)
  • 312 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • 312 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About the neighborhood

Utica

In Utica .You'll be within half a mile (1 km) of Utica College and 2 miles (3 km) of Charles A Gaetano Stadium with a stay here. New Hartford Recreation Center and Mohawk Valley Health System - Marketing & Communications are also within 2 miles (3 km).

What's nearby

  • Utica College - 8 min walk - 0.5 miles
  • Charles A Gaetano Stadium - 16 min walk - 0.9 miles
  • New Hartford Recreation Center - 3 min drive - 2.1 miles
  • Mohawk Valley Health System - Marketing & Communications - 4 min drive - 1.8 miles
  • Stanley Theater - 7 min drive - 3.4 miles

Getting around

  • Utica Station - 14 min drive
  • Hancock Intl. Airport (SYR) - 61 min drive

Restaurants

  • ‪7 Brew Coffee - ‬3 min drive
  • ‪Dunkin' - ‬3 min drive
  • ‪Dunkin' - ‬10 min walk
  • ‪Pizza Boys - ‬16 min walk
  • ‪Domino's Pizza - ‬3 min drive

About this property

Burrstone Inn, an Ascend Collection Hotel

Enjoy the free WiFi at this 3-star Utica hotel
Burrstone Inn, an Ascend Collection Hotel offers its guests a fitness center and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 3792 square feet (341 square meters) and includes conference space. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Burrstone Inn, an Ascend Collection Hotel. You'll have access to the outdoor pool at a partner property. Free self parking is available.

This 3-star Utica hotel is smoke free.

  • 1 building
  • 100 guestrooms or units
  • 2 levels
  • Meeting rooms
  • 3792 sq ft of conference space
  • 341 sq m of conference space
  • Built in 1990
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Pool or billiards table
  • Gift shop
  • ATM
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Burrstone Inn, an Ascend Collection Hotel offers 100 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

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Quality Inn & Suites New Hartford - Utica
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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Pool toys
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Billiards/pool table
  • Gym
  • Outdoor pool (guest access)
  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Hand-held showerhead
  • In-room roll-in shower
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Sunday:
  • Bar/lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per pet, per night, plus a one-time cleaning fee of USD 50
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per pet, per night plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Holiday Inn Utica
Holiday Inn Utica Hotel
Holiday Inn Utica Hotel New Hartford
Holiday Inn Utica New Hartford
Utica Holiday Inn
New Hartford Holiday Inn
Holiday Inn New Hartford Hotel New Hartford
Holiday Inn Utica
Burrstone Inn, Ascend Hotel Collection Hotel
Burrstone Inn, Ascend Hotel Collection New Hartford
Burrstone Inn, Ascend Hotel Collection Hotel New Hartford

Frequently asked questions

How close is Burrstone Inn, an Ascend Collection Hotel to the airport?

Burrstone Inn, an Ascend Collection Hotel is 17.5 mi (24-min drive) away from the Rome, NY (RME-Griffiss Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Burrstone Inn, an Ascend Collection Hotel?

As of Dec 2, 2025, prices found for a 1-night stay for 2 adults at Burrstone Inn, an Ascend Collection Hotel on Dec 28, 2025 start from $115.8, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Burrstone Inn, an Ascend Collection Hotel have an airport shuttle?

Airport shuttle services are not available at Burrstone Inn, an Ascend Collection Hotel.

Does Burrstone Inn, an Ascend Collection Hotel offer free breakfast?

Burrstone Inn, an Ascend Collection Hotel offers free buffet breakfast on weekdays between 6:00 AM and 9:00 AM and weekends between 7:00 AM and 10:00 AM.

Is there a casino at Burrstone Inn, an Ascend Collection Hotel?

No, there is no casino at this hotel, but Vernon Downs Casino (20-min drive) is nearby.

What time is check-in at Burrstone Inn, an Ascend Collection Hotel?

Check-in start time: 3 PM; Check-in end time: 2 AM.

Is there free parking at Burrstone Inn, an Ascend Collection Hotel?

This hotel offers free self parking.

Does Burrstone Inn, an Ascend Collection Hotel have a pool?

Burrstone Inn, an Ascend Collection Hotel features a seasonal outdoor pool. Guests can enjoy pool access from 9:00 AM to 9:00 PM.

Does Burrstone Inn, an Ascend Collection Hotel have a restaurant?

Yes, there is a restaurant on site.

Does Burrstone Inn, an Ascend Collection Hotel have a spa?

There are no spa services available at this hotel.

How close is Burrstone Inn, an Ascend Collection Hotel to downtown Utica?

Burrstone Inn, an Ascend Collection Hotel is 2.8 mi away from Utica.

Burrstone Inn, an Ascend Collection Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 506 out of 1005 reviews
Rating 8 - Good. 304 out of 1005 reviews
Rating 6 - Okay. 99 out of 1005 reviews
Rating 4 - Poor. 54 out of 1005 reviews
Rating 2 - Terrible. 42 out of 1005 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kurt

Stayed 1 night in Aug 2025

10/10 Excellent

Randy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable rooms. Bed was very comfortable.
Stayed 1 night in Aug 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Brian, Gilbertsville

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice location
Stayed 1 night in Aug 2025

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend to others.
Stayed 3 nights in Aug 2025

6/10 Okay

Scott

Stayed 4 nights in Aug 2025

8/10 Good

Gary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Reunion

In town for a class reunion. The hotel is located only a few miles from the event and made it very convenient.
Stayed 2 nights in Aug 2025

8/10 Good

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly Recommend

The staff were incredible, so friendly and hospitable, and we loved the biergarten.
Stayed 1 night in Aug 2025

10/10 Excellent

Cortina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Betsy

Traveled with partner
No smiles to greet from any of the front desk staff, either at check in or check out. Key cards wouldn’t work - had to have maintenance come fix. No one in Beer Garden to hand us a menu or seat us, and the place was freezing. Pillows need replacing - lumpy and mashed down, and looked as if there were standard pillows in king sized cases. Almost all the doors on second floor were splintered looking - as if they’d been kicked in at some point. Place could definitely use some sprucing up. Breakfast was ok, but tables in the room were sticky, as if they hadn’t been wiped off. Very disappointed after the reviews I read.
Stayed 1 night in Aug 2025

6/10 Okay

Nicholas

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities
First thing I look at when I stay anywhere as a travel nurse is the bathrooms. Less then subpar would give the bathroom a 2/5 for cleanliness. Other than that the stay was okay, poor lighting.
Bathroom door
Tub
Shower
Stayed 2 nights in Aug 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was nice but nothing special. The room was clean and comfortable and the Beer Garden restaurant was very casual but good. The free breakfast was above average. The hotel is in a business park so there isn’t much to do close by.
Stayed 1 night in Aug 2025

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

2/10 Terrible

Ashley

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty
Stayed 1 night in Jul 2025

8/10 Good

Ken

Stayed 3 nights in Jul 2025

8/10 Good

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Judith

Stayed 1 night in Jul 2025

2/10 Terrible

Lilit

Disliked: Cleanliness, staff & service, property conditions & facilities
Did
Stayed 3 nights in Jul 2025

4/10 Poor

Andria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel is in serious need of attention. Many of the common areas were visibly dirty, with stains on both the floors and walls. In one hallway, I noticed a fire alarm hanging loosely from the wall. This was just one of several safety violations I observed as someone who trains others in OSHA compliance. My initial room (130) had clear signs of water damage on the ceiling and felt damp throughout. Worse, I discovered spiders crawling on me while I slept and found spider egg sacs in multiple corners. I was moved to Room 128 the next morning, which didn’t have the same spider issue, but was still damp, had a strong mildew smell, and dirty floors. Although I wanted to check out early, the city was completely booked due to a local event. This made the experience even more frustrating. The general manager, or the woman I believe to be the general manager, was unprofessional. She repeatedly sat in the back office and refused to assist waiting guests when the front desk clerks were away helping others. On one occasion, another guest and I waited nearly 10 minutes before she reluctantly came out to assist us. On my checkout day, I requested a late checkout due to a delayed flight and was told I had to pay $40 because “the hotel was really busy.” As a Choice Rewards member who had dealt with multiple issues during my stay, I found this response especially disappointing. The only reason this review isn’t a 1-star is because the evening and morning front desk clerks were amazing
Stayed 5 nights in Jul 2025

10/10 Excellent

Kathy, FREWSBURG

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, breakfast was good and it was close to where our son's in-laws live so it worked out wonderful for us.
Stayed 2 nights in Jul 2025

10/10 Excellent

Joe

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Catherine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities

accessible means more than a grab bar or two

i have stayed here many times. loved it. this time my friend needed an accessible room. i had to rearrange the furnitiure to be able to enter the bedroom with his wheelchair. the photo online showed a handheld shower attachment on a hose. althought there was a shower bench and grab bars in the tub. the shower head was fixed high in the shower stall., making rinsing oneself impossible while seated on shower bench. breakfast excellant with attentive staff
Stayed 3 nights in Jul 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Utica, NY stay

Very nice hotel minutes outside of Utica so very convenient if visiting Utica. Very quiet. Staff friendly and helpful. Pub bar type restaurant with good food. Pool looked lovely and clean even though we did not use it many people were out enjoying it.
Stayed 2 nights in Jul 2025