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"Off the beaten path, very quiet neighborhood. Great staff made it a nice weekend. There was a wedding there, but the staff ensured peace and quiet pas ... " More

By a verified traveler on Wed 27 Jul 2016

Hotel Description

3-star hotel near Utica College

In New Hartford

You'll find Utica College and Charles A Gaetano Stadium within 2 miles (3 km) of this hotel. Oneida County Historical Society and Saranac Brewery are also within 3 miles (5 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the fitness center and perks like free self parking.

Free WiFi, refrigerators

The 100 guestrooms feature comforts like premium bedding and pillow menus, while refrigerators and microwaves offer the conveniences of home. Flat-screen TVs come with cable channels, and other amenities include free WiFi and room service.

Holiday Inn Utica ratings based on 7 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Utica

Everyone (2) Couples (2) Family (2)
2 out of 5
The charges stated by Travelocity were less than what this Holiday Inn actually charged me.

Posted by on Sep 22, 2019

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4 out of 5
The room was clean, and the tub was especially nice to have. The room refrigerator needed defrosting, but worked adequately. Between the sound of the fridge and the rattle it caused in the microwave on the shelf above, it was a bit noisy. There's no free breakfast buffet. The breakfast sounds wonderful - but not if it takes me an hour when I have to get to the office. The part that was most inconvenient was that there was no desk in the room. There was a round table, and two chairs at right angles to it was challenging to set up to work on my computer, or to sit down to write cards in the evening. I solved this by borrowing one of the little tray tables from the lobby, but if you want to be considered as catering to business customers - a buffet to get them fed and out quickly, and desks in the rooms, would be helpful.

Posted by on Sep 2, 2019

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Comment from Hotel Management

Sep 10, 2019 by J.R.

We apologize that you were put in a room with no desk, we only have a couple of them to accommodate some of our handicap rooms.

5 out of 5
Excellent staff and very clean. Great location and accessible to malls

Posted by on Jul 7, 2019

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Comment from Hotel Management

Jul 17, 2019 by J.R.

Can't wait to have you back!

4 out of 5

Posted by on May 5, 2019

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Comment from Hotel Management

Jun 2, 2019 by J.R.

Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

4 out of 5

Nice place to stay

Off the beaten path, very quiet neighborhood. Great staff made it a nice weekend. There was a wedding there, but the staff ensured peace and quiet past midnight.

Posted by on Jul 27, 2016

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3 out of 5

Would not stay here again

Hotel changed our reservation without notifying us, then had no rooms available to get us back to the room we were supposed to have. Not sure why because the hotel was desserted ??? Gave us $ credit - big deal! Had to put two cots in room and three people in King bed for three nights. TOO SMALL. Bathroom shower was moldy and musty smelling - no fan. We would NOT stay here again

Posted by on Aug 19, 2008

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4 out of 5

My Stay at the Holiday Inn New Hartford

After having stayed the previous night at the nearby Ramada, I moved to the Holiday Inn New Hartford for my second night's stay while doing business near Utica. Two of my coworkers also got rooms in this same hotel that night. I have to say that check in was easy, and the rooms were clean and quite adequate. The bathroom was spacious with plenty of mirrors, clean towels, and a hair dryer. There is a small fitness room with some universal type weights and aerobic equipment including a stair climber and treadmill. There was also a seperate room with a small jacuzzi, but it was locked and I didn't ask to use it. There is an outdoor pool, but it was closed (as I stayed during February). The bar / restaurant was nothing fancy, but it was entirely adequate. The food was good, and the bartender was quite friendly and pleasant. My one real criticism is that my room had only about 1/4 roll of toilet paper when I checked in. I didn't think much about it until I ran out the next morning. I looked for the extra roll, but it was nowhere to be found. The topic came up later that morning, and both of my coworkers told me that they had similar experiences. Come on, was I supposed to call the front desk and tell them that I was stuck on the john and needed more. Really, this room normally rents for $100+ per night. I figure an extra roll of toilet paper isn't unreasonable to expect from an otherwise respectable hotel. In closing, I'd like to say that although this hotel is no resort, it is relatively clean and comfortable. They had no problem giving me a government discount, and I would stay there again.

Posted by on Mar 3, 2008

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Property Features

Holiday Inn Utica offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 3792 square feet (341 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Holiday Inn Utica. Free self parking is available. This 3-star New Hartford hotel is smoke free.

  • 1 building
  • 100 guestrooms or units
  • 2 levels
  • 3792 sq ft of conference space
  • 341 sq m of conference space
  • Built in 1990
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking


  • Airport: Syracuse, NY (SYR-Hancock Intl.) (81.7 km / 50.8 mi)
  • Train station: Utica Station (6.8 km / 4.2 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn Utica offers 100 air-conditioned accommodations with safes and complimentary newspapers. Beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy full breakfast for a fee.

Moose River - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.


If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies


  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 18


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!


  • Pets: USD 35 per accommodation, per stay


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals exempt from fees/restrictions
  • Debit cards not accepted


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 10 per person (approximately)
  • Pet fee: USD 35 per accommodation, per stay
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Utica
  • Holiday Inn Utica Hotel
  • Holiday Inn Utica Hotel New Hartford
  • Holiday Inn Utica New Hartford
  • Utica Holiday Inn
  • New Hartford Holiday Inn
  • Holiday Inn New Hartford Hotel New Hartford
  • Holiday Inn Utica
  • Burrstone Inn, Ascend Hotel Collection Hotel
  • Burrstone Inn, Ascend Hotel Collection New Hartford
  • Burrstone Inn, Ascend Hotel Collection Hotel New Hartford

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.