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"Easy access trom I-90 and to the downtown area. The clerk on duty at registration was very helpful Property itself was dingy and dated The room was ... " More

By a verified traveler on Fri 20 Aug 2021

Hotel Description

Enjoy the free WiFi at this Utica hotel

In Utica

You'll find Utica Children's Museum and National Distance Running Hall of Fame within a 15-minute walk of this Utica hotel. Utica Memorial Auditorium and Stanley Theater are also within 2 miles (3 km).

Renovated in 2015

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the business center. There's a fitness center on site, and laundry facilities and free newspapers are also offered.

Free WiFi, flat-screen TVs

Boasting comforts like premium bedding and down comforters, the 88 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include coffee/tea makers, free local calls, and hair dryers.

Standard Room, 1 King Bed, Non Smoking (Pet Friendly)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$105* Per night/room Oct 3 - Oct 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Gateway Adirondack Inn ratings based on 11 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Best Western Gateway Adirondack Inn

Everyone (6) Couples (2) Family (1)
3 out of 5
Easy access trom I-90 and to the downtown area. The clerk on duty at registration was very helpful Property itself was dingy and dated The room was not clean. There were can/cup rings on flat surfaces, the handle on one of the bedside stands was really sticky, the desk surface and edge were sticky/gummy feeling (I cleaned it) and the coffee packet in the in-room coffee make was left from a previous occupant. Price was reasonable. I can accept an older facility but not a dirty one.

Posted by on Aug 20, 2021

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Comment from Hotel Management

Aug 23, 2021 by Tony

Thank you for the rating. I apologize the room was under par. The feedback helps us to make improvements

4 out of 5
Easy access off the NYS Thruway. Front desk clerk was very pleasant & helpful. Over all hotel is o.k. Could use some upgrading. Breakfast was o.k. Our room was very roomy but the rug had not been vacuumed and it showed, plus there were a couple of hairs in the bathtub. Price could have been a little more reasonable, because after you add on all the taxes it was a little expensive for its location.

Posted by on Oct 8, 2019

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Comment from Hotel Management

Oct 8, 2019 by Manager

I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such a usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

1 out of 5
This hotel was nit uo to the quality of Best Western hotels. We normak stay at Best Western , Holiday Inn or Marriot hotels. Because if Hall of Fame weekend ,hotels were hard to find. This hitek charged us over $300 and was not up to BE standards. No escalators, smokey- musty odor in room. Toilet paper was wet (like it fell in toilet), stairs were wet, slippery (told housekeeper 'dtill wet when ee went out 3 hours later), bathroom outlet plug not attached, had to keep attaching, wrappers under bed. Advertised as a full breakfast, we went down at 7am and it was a continental breakfaskfadt not full breakfsst as listed. At checkout, i told of ny concerns and was told "hosekerper doesnt soeak english and i told her we spoke both English and Spanish ti her! They only said sorry! Real unhappy with our stay here. especially the amout we paid

Posted by on Jul 22, 2019

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Comment from Hotel Management

Jul 22, 2019 by Manager

Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.

4 out of 5

Posted by on Jul 15, 2019

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Comment from Hotel Management

Jul 15, 2019 by Manager

Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.

2 out of 5

Posted by on May 7, 2019

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Comment from Hotel Management

May 7, 2019 by Manager

On behalf of our entire staff thank you for staying with us and for rating your stay.

4 out of 5
Great pet friendly hotel for the Utica area. Comfortable room, good breakfast, friendly staff.

Posted by on Oct 29, 2018

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Comment from Hotel Management

Oct 31, 2018 by CP

Dear guest, Thank you so much for staying at Best Western Gateway Adirondack Inn. we glad you have found our pet friendly rooms at our hotel and comments about our room, breakfast and friendly staff.

2 out of 5
This BW looks like it has been abandoned. Just a bit of solid maintenance and upkeep would work wonders for it. I won't stay there again.

Posted by on Jul 20, 2018

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Comment from Hotel Management

Jul 29, 2018 by Guest Services

Thank you for your feedback, Our hotel was recently renovated 2 years ago, We are working more.

4 out of 5
Pros: Location
Cons: Inside halls were very hot
Location: Visitting al Ilion, NY ,very convenient and close
nice hotel,close to different location that We were vitting

Posted by on Jul 5, 2018

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4 out of 5

Older Motel, clean, friendly staff, convenient location, good night's sleep

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
Older motel in reasonable upkeep. Breakfast was not inspirational, but did include more than coffee and last week's doughnuts. Exercise room included a few bicycles and was situated in a hallway. Staff was friendly and the location was convenient. The motel is set back off the road a little so traffic noise was non-existent. Room was perfectly clean and all lights/outlets/etc worked as they should. Weirdest part was the room numbering system. 309 was ground floor!

Posted by , from hyannis,ma on Oct 12, 2011

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5 out of 5

awesome friendly accomodating staff

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
Beautiful location, wonderful amenities, staff were helpful, will come back again!

Posted by on Apr 12, 2011

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About the Best Western Gateway Adirondack Inn

Location 175 N Genesee St, Utica, NY 13502

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

WiFi is free in public spaces. Business amenities include a business center and a meeting room. A fitness center, a vending machine, and gift shops/newsstands are also featured at the business-friendly Best Western Gateway Adirondack Inn. Self parking is free. A complete renovation of Best Western Gateway Adirondack Inn was completed in December 2015. This Utica hotel is smoke free.

  • 88 guestrooms or units
  • 2 levels
  • 2 buildings
  • Business facilities
  • 1 conference room
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Train station: Utica Station (1.2 km / 0.7 mi)
  • Parking: Free self parking

Room Amenities

Best Western Gateway Adirondack Inn offers 88 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature down comforters and premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers and complimentary toiletries. This Utica hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25 per pet, per night (maximum USD 100 per stay), plus a one-time cleaning fee of USD 200.00 and a deposit of USD 200 per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 80 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The pet deposit is nonrefundable.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 200 per stay
  • Pet fee: USD 25 per pet, per night (maximum USD 100 per stay) plus USD 200.00 one-time cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Adirondack
  • Best Western Gateway Adirondack
  • Best Western Gateway Adirondack Inn
  • Best Western Gateway Adirondack Inn Utica
  • Best Western Gateway Adirondack Utica
  • Best Western Gateway Adirondack Hotel Utica
  • Best Western Utica
  • Utica Best Western
  • Best Gateway Adirondack Utica
  • Best Western Gateway Adirondack Inn Hotel
  • Best Western Gateway Adirondack Inn Utica
  • Best Western Gateway Adirondack Inn Hotel Utica

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Alcohol isn't served at Best Western Gateway Adirondack Inn.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.