Exceptional staff and great location, but room fell short
The staff at Artini 2 Cottages were truly outstanding — probably the warmest and kindest I experienced during my five-week trip through Southeast Asia. Every interaction felt genuine, and they went out of their way to be helpful. I even had the chance to meet who I believe was the owner, which made the stay feel personal and welcoming.
The location is also excellent. It’s within easy walking distance to shopping, temples, cafés, and restaurants, making it very convenient for exploring Ubud.
Unfortunately, the room itself did not live up to expectations. It was quite dark and felt a bit gloomy. The property is older, which I understand, but my room in particular felt dated and somewhat depressing.
There was a steep flight of stairs to reach my room, and the stairwell lights flickered throughout the night. I ended up turning them off, which made navigating the stairs tricky after dark. My room was also close to the lobby area, so I would wake up early to voices and activity.
The food was disappointing overall, though the pool was lovely and very refreshing in the Ubud heat.
It’s difficult to leave a review like this because the staff were so genuinely kind. However, the condition and atmosphere of the room were enough that I decided to leave a day early.
If the rooms were updated, this place would be a gem because the hospitality is truly exceptional.