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Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World

4.0 star property
Family-friendly 4-star hotel near Soliman Bay

Choose dates to view prices

Photo gallery for Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World

Lake
Villa, Private Pool | Premium bedding, Select Comfort beds, minibar, in-room safe
Spelunking/cave exploring
Villa, 2 Bedrooms, Private Pool (Rooms not connected) | Bathroom | Shower, rainfall showerhead, designer toiletries, towels
Business center

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Restaurant
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
239 Carr. Tulum - Cancún Ejidal, Tulum, QROO, 77780
  • Place, LabnaHa Ecopark Adventures
    ‪2 min walk‬
  • Place, Xel-Há Park
    ‪5 min drive‬
  • Place, Tulum Mayan Ruins
    ‪8 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪75 min drive‬

Room options

View all photos for Standard King

Premium bedding, Select Comfort beds, minibar, in-room safe

Standard King

  • Sleeps 2

View all photos for Junior Suite, Terrace

Junior Suite, Terrace | Premium bedding, Select Comfort beds, minibar, in-room safe

Junior Suite, Terrace

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 775 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Terrace

Suite, Terrace | Premium bedding, Select Comfort beds, minibar, in-room safe

Suite, Terrace

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 807 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms

Family Suite, 2 Bedrooms | Premium bedding, Select Comfort beds, minibar, in-room safe

Family Suite, 2 Bedrooms

10.0 out of 10
Exceptional
(1 review)
  • Partial lake view
  • 1012 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Villa, 2 Bedrooms, Private Pool (Rooms not connected)

Villa, 2 Bedrooms, Private Pool (Rooms not connected) | Premium bedding, Select Comfort beds, minibar, in-room safe

Villa, 2 Bedrooms, Private Pool (Rooms not connected)

  • Garden view
  • 2400 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds and 2 King Beds

View all photos for Villa, Private Pool

Villa, Private Pool | Premium bedding, Select Comfort beds, minibar, in-room safe

Villa, Private Pool

  • Garden view
  • 2024 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, Select Comfort beds, minibar, in-room safe

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 474 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Premium bedding, Select Comfort beds, minibar, in-room safe

Standard Room, 2 Double Beds

  • 474 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Single Room, 1 Large Twin Bed

Premium bedding, Select Comfort beds, minibar, in-room safe

Standard Single Room, 1 Large Twin Bed

  • Garden view
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Standard Triple Room

Premium bedding, Select Comfort beds, minibar, in-room safe

Standard Triple Room

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 Twin Bed

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About the neighborhood

Tulum

In suburbs.Within a 5-minute walk of the hotel, you'll find LabnaHa Ecopark Adventures and Maya Adrenaline. Cenotes Labnaha and Cenote Tortugas are also within half a mile (1 km).

What's nearby

  • LabnaHa Ecopark Adventures - 2 min walk - 0.1 miles
  • Xel-Há Park - 5 min drive - 4.7 miles
  • Tulum Mayan Ruins - 8 min drive - 7.5 miles
  • Tulum Beach - 20 min drive - 13.2 miles
  • Playa Paraiso - 20 min drive - 12.7 miles

Getting around

  • Tulum Intl. Airport (TQO) - 57 min drive

Restaurants

  • ‪La Cocina Del Pueblo - ‬8 min drive
  • ‪Chula Vista - ‬8 min drive
  • ‪Xula Vista Restaurant - ‬8 min drive
  • ‪World Cafe - ‬5 min drive
  • ‪Seaside Grill - ‬5 min drive

About this property

Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World

Family-friendly 4-star hotel near Soliman Bay
A private beach is featured. Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World offers its guests 3 outdoor swimming pools and complimentary bicycles. There's a restaurant on site, as well as a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges.

You'll find a business center on site. Spa services, an arcade/game room, and tour/ticket assistance are also featured at the family-friendly Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World. Free self parking and valet parking are available.

This 4-star Tulum hotel is smoke free.

  • 50 guestrooms or units
  • 2 bars or lounges
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Garden
  • No smoking on site
  • Dining venue
Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World offers 50 air-conditioned accommodations with minibars and laptop-compatible safes. Select Comfort beds feature premium bedding. Bathrooms include showers with rainfall showerheads, designer toiletries, and complimentary toiletries. Additionally, rooms include ceiling fans and blackout drapes/curtains. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.
Hacienda Wakax has couples treatment room(s). Services include massages and body treatments. The spa is open daily.

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Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • High chair
  • Snack bar/deli

Internet

  • Available in all rooms: Internet access

Parking and transportation

  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site

Food and drink

  • Daily continental breakfast available 7:30 AM to 11:30 AM for a fee: USD 25 for adults and USD 12 for children
  • 2 bars/lounges
  • A restaurant
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Ecotours
  • Free bicycle rentals
  • Full-service spa
  • Hiking/biking trails
  • Spelunking
  • Winery release events

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Champagne service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: 10 percent of room rate
The resort fee includes:
  • Beach towels
  • Fitness/yoga classes
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 25 for adults and USD 12 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

WAKAX HACIENDA
Wakax Hacienda Cenote Boutique Hotel

Frequently asked questions

How close is Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World to the airport?

Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World is 32.1 mi (57-min drive) away from the Tulum Intl. Airport (TQO) airport, the closest popular airport to the property.

How much does it cost to stay at Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World?

As of Jun 13, 2026, prices found for a 1-night stay for 2 adults at Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World on Jul 1, 2026 start from $427, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World have an airport shuttle?

Airport shuttle services are not available at Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World.

How close is Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World to the beach?

This hotel is 9.8 mi (23-min drive) from Tulum Beach and 9.9 mi (24-min drive) from Playa Paraiso. Don't forget your sunscreen!

Does Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World offer free breakfast?

Free breakfast isn’t provided at Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World, but continental breakfast is offered for a fee of USD 25 for adults and USD 12 for children. It's available every day from 7:30 AM to 11:30 AM.

Is there a casino at Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World?

No, there is no casino at this hotel.

What time is check-in at Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World?

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM.

Is there free parking at Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World?

This hotel offers free self parking and valet parking.

Does Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World have a pool?

Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World features 3 outdoor pools.

Does Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World have a restaurant?

Yes, there is a restaurant on site.

Does Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World have a spa?

Pamper yourself with a day at Hacienda Wakax, where you can enjoy massages and body treatments.

How close is Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World to downtown Tulum?

Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World is 6.9 mi away from Tulum.

Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 36 out of 41 reviews
Rating 8 - Good. 3 out of 41 reviews
Rating 6 - Okay. 0 out of 41 reviews
Rating 4 - Poor. 2 out of 41 reviews
Rating 2 - Terrible. 0 out of 41 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hacienda was beautiful, with its own cenote and underground river. Tours by David were amazing on site, and his advice for activities, restaurants etc. really enhanced our stay. The restaurant food was excellent - we had breakfast included and also ate one lunch and 2 dinners during our 5 night stay.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities
Incredible jungle oasis! Cannot be beat!
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Kortney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful place and I feel so lucky to have found it and cant wait to come back!
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Clarissa

Liked: Amenities
Excellent service, friendly staff
Stayed 3 nights in Jan 2024
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is easily one of the best experiences I have had at a hotel. The owners and staff are the kindest people and made our stay one of the most memorable and special trips for our family. We can’t recommend going here enough! We will be back. Quiet, Clean, adventures in nature, bike trails, food and yoga were all amazing!
Stayed 5 nights in May 2025
Verified

8/10 Good

Lakeisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is amazing. If you are looking for a place to retreat and step away from the busy world, then this is the place.
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So beautiful and peaceful
Verified

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is outstanding. The property is fantastic.
Stayed 2 nights in Jul 2022
Verified

10/10 Excellent

Gina Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property. Special thanks to Ivan, Miguel, Luis, and Armando !
Verified

10/10 Excellent

Mervyn

Liked: Cleanliness, staff & service, property conditions & facilities
This was a really nice tranquil part of our time in Mexico. We found no need to leave Hacienda Wakax for the four days we were there. The activities and dining was all we wanted. In particular the hours spent in and around the Cenotes was great. Totally recommend this resort.
Stayed 4 nights in Jun 2023
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Take the tours they offer! Educational, beautiful and fun! One of the most beautiful places I’ve stayed. Breathtaking property, comfortable, clean room, excellent food, (a little pricey but as expected when paying the gringa tax ;) Will return.
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is spread out over a large area, making it feel spacious. The paths to the rooms and buildings wind through the jungle and along the edges of a lake and some cenotes. There are places to sit and contemplate, several pools, bicycles you can borrow and lovely open air dining.
Stayed 5 nights in Jan 2023
Verified

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
The customer service is wonderful. Very clean and quite. Would recommend it’s top notch! 5 stars!!
Stayed 4 nights in Sep 2022
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly beautiful and unique. The property is just outstanding and the staff are amazing. I loved the included tour options and Gonzalo is a great tour guide. Swimming/paddleboarding/kayaking in the lagoon was incredibly beautiful and just stunning. You can also go on an amazing underground river tour right there on the property in one of the most incredible cave systems on the planet. I love this place
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet palace

Really beautiful buildings and surround nature. Great place to stay if there’s seaweed on the beaches (you’re quite far from the beach). Actually very easy to get around using collectivos, you can get a lift to the front gate by the staff. Way cheaper than taxis. Very quiet and the owner’s vision is great.
Stayed 5 nights in May 2023
Verified

10/10 Excellent

Divya Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Recharge your batteries. Absolutely perfect balance of calm quiet and activity. This space has breathtaking natural environment. Gives you space to breathe and relax, but also give opportunities to relax and engage your mind in natural activities Absolutely beautiful
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Juan Ramon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Hotel ! Very tranquil, except for one night, guest of a wedding party decided to continue their celebration in there rooms and had the entire area up till 5 am, we lost alot of sleep. Hotel staff should have intervene. But overall it was an amazing beautiful hotel with excellent staff.
Stayed 5 nights in Aug 2022
Verified

10/10 Excellent

Aliaa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

For anyone who wants to see Quintana Roo without the typical Tulum/holiday party vibe-this is the place for you! Our trip was mainly to see center Yucatán (Valladolid/Merida…etc) but we also wanted to check out Quintana Roo/Riviera Maya without staying in the typical beach party loud music resorts. If that is what you are looking for then Wakax Hacienda is THE place to go. It turned out to be a magical spot to spend a few days-that we can say it became a highlight of our trip. We even added an extra night and could easily have spent more time.
Stayed 4 nights in Dec 2022
Verified

4/10 Poor

Donna

Disliked: Staff & service, amenities, property conditions & facilities
Poor service, poor communication, main pool closed during our entire 5 night stay, one restaurant only with limited (and expensive) food choices, private terrace was not private, costly to take taxis to other restaurants. We felt trapped. For $600 CAD a night, this was a huge disappointment.
Stayed 5 nights in Feb 2023
Verified

8/10 Good

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
This is truly one of the most beautiful places we have ever stayed and the staff was so so friendly. HW is so relaxing and truly euphoric at times. The restaurant is wonderful and so are the drinks - though the menu is limited they are working on putting another restaurant in which I think will be great. The only thing I might say is they need to seal the doors and windows in the rooms because there was one night my boyfriend and I slept without covers and we got absolutely eaten alive by mosquitos (we saw a spider here and there too.) However, the rooms are still beautiful and the air conditioning is everything especially when you’ve spent the day in that jungle heat! We would absolutely return to this resort with friends. Thank you for a memorable experience!
Stayed 3 nights in Aug 2022
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Time to book

This is the type of situation where I don’t want you to know about the property because I want to keep this all to myself...but that isn’t fair to the people who work there so I will be as open as possible. If you love peace and serenity, then this is a wonderful place for you. It’s very quiet, and its an ideal place if you are interested in sleeping in, journaling, and relaxing all day. My favorite part of the Hacienda was the lagoon at the restaurant. My friend and I spent her entire birthday swimming, paddle boarding, taking naps, taking shots, and snapping pictures. I am already looking forward to my return. Everyone on the staff had great energy. Special thank you to the restaurant staff that were attentive and happy to help us. Go ahead and book.
Stayed 3 nights in Sep 2022
Verified

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upmarket hotel with a rustic look and feel, in the middle of the jungle. The property is huge, clean, and very well maintained, and the rooms are very spacious. I was surprised that the rooms do not have a TV, but after spending such a tranquile week there, I didn't miss it at all. There are quite a few outdoorsy activities to do within the hotel grounds. I was initially a bit worried that the hotel is too far away (10 kms) from Tulum, but it wasn't a problem, as we had a rental car. Also, Tulum is not a very nice and inviting town, so I actually preferred to be away from it. Staff were always professional and friendly. A high standard. There is only one restaurant, and even though the food is nice, it is not cheap. I would have liked to see some cheaper options available too. But remember, it's in the jungle, so you will definitely need mosquito repellant, which is complimentary.
Stayed 7 nights in Sep 2022
Verified

10/10 Excellent

Shoshanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At the Hacienda you are transported to a magical place, another place in a seemingly more simple time, more kind, less complicated. Not only because the grounds of the Hacienda are immaculately kept or that the decor is as tasteful as you’d find out of any architectural digest summer edition. The magic flows through everything at the Hacienda, if you’d didn’t know better you’d think the chef was plucked from some famous Michelin starred restaurant or that The famous Gonzalo wasn’t the actual diver himself that discovered Dos Ojos. From the moment I stumbled upon their website looking for a quick getaway for my birthday, I knew this weekend would enchanting. Nothing was missed, the experience was perfect! Our room was exquisite, the food was devine, the drinks were sublime…I can’t tell you all the secrets of the Hacienda. We had the honor to spend the morning and early afternoon with the Famous Gonzalo, it was an incredible adventure! The delicious food & drinks David, Edgar, Armando, Johnni, Pedro, Javier all 5 star! Thank You! All I can say is that there’s nothing like Hacienda Wakax, staff, quality, natural beauty, location, the details it was an exceptional experience and I won’t ever forget it. You feel like vacation should feel!! For me it was perfection 10 out of 10. Thank You again to everyone at the Hacienda for an unforgettable experience and your wonderful care of us and especially Itzel you really made us feel special, thank you.
Stayed 3 nights in Jun 2022
Verified

10/10 Excellent

Teanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I almost want to write a horrible review to keep this place a secret for myself, but that wouldn't be fair because this place is heaven on earth. Due to a mix up on my part, we showed up to the property a day early and the reception staff went out of their way to get us a room available even though we weren't scheduled to be there. Everyone was kind and accommodating. The food is outstanding! Seriously! The grounds of this place are like a gift that keeps on giving, cenotes with cold beautiful blue water, a massive lake with free paddle boards, free bikes to explore the property, free yoga, free cave tours, free underwater river tours, and some of the most amazing pools to relax at. I cannot even begin to list off everything that they have to offer here. The property is quiet and serene. The buildings are beautifully built. We spent the day earlier in downtown Tulum, getting hassled/scammed by the policia and when we got to the property we were frazzled, stressed, and a bit angry. Within moments of being a Wakax my friend and I looked at each other and commented on how it had all magically left our beings. We were on vacation again. The details put into this property to ensure that you leave with your spirit, mind, and body are filled with joy and peace are mind blowing. Thank You Wakax Hacienda you are truly a hidden gem, you gave us an unforgettable experience one day earlier than we had actually reserved a room for and it was life altering. Keep up the good work!
Stayed 2 nights in Aug 2022
Verified

4/10 Poor

SABRINA

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The photographs are beautiful, and the reviews were so great - I was looking forward to this. But it was very disappointing. While the property is indeed beautiful, the constant asking for tips from staff made the stay uncomfortable and unpleasant. There is one dining option where the food is very very average, and overpriced, the service extremely slow and the moment your bill arrives, the waiter makes it a point to tell you that tip is not included, and tell you how to add it. Every. Single. Time. It is oppressive. The tour guide on the property was great. and we enjoyed the excursions, but it was clear that even he was waiting for a tip, even tho activities are included. It was just too much, especially given that this place is insanely expensive. (Water is free in the room but costs $7 USD at the cafe. Sometimes, our items weren't on the bill, so we were told to just give cash for the missing items). The area by the lake, near the cafe, is absolutely lovely but there was rock music playing there all the time. So it was not peaceful, even tho it so easily could be. And this is not a party place. Beware that the only way you can leave the place (if you dont have a vehicle) is to have them call a cab. At the minimum you will pay $35 USD for one way. Even for a five minute drive. I love Mexico, but so unhappy with this stay. PS: Beaches of Tulum are overrun with seaweed
Stayed 4 nights in Feb 2023