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5.0 out of 5

"My boyfriend experienced and learnt how to open/cut a coconut! I like the homemade breakfast that they provided, everything is homemade and you can fe ... " More

By a verified traveler on Sat 28 Mar 2015

Hotel Description

3-star hotel near Tulum National Park

Heart of Tulum

Your stay at this Tulum City Center hotel places you within 3 miles (5 km) of Tulum National Park and Tulum Mayan Ruins. Gran Cenote and Las Palmas Public Beach are also within 6 miles (10 km).

Free perks

This hotel features an area shuttle, free self parking, and free WiFi in public areas. Enjoy the free continental breakfast each morning. A garden, express check-in, and express check-out are also on offer.

Free WiFi, refrigerators

Along with free WiFi, the 8 guestrooms offer refrigerators and coffee/tea makers. Ceiling fans, safes, and showers are also available.

Standard Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Superior Triple Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Economy Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Basic Bungalow

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Secret Garden Tulum ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Secret Garden Tulum

Everyone (1)
5 out of 5

Excellent staffs and friendly welcome to tourists.

Pros: Staffs are friendly and provided lots of information what should tourist do.
Cons: The location and have some activities at the garden. Because the garden looks pretty nice and comfortable, tourists would like to stay longer there.
Location: Location is quite far from the attraction, it needed a lot of walking distance.
My boyfriend experienced and learnt how to open/cut a coconut! I like the homemade breakfast that they provided, everything is homemade and you can feel like home. They do provide unlimited drinking water, which other hotels just provided you for one bottle of them. The environment is comfortable and peaceful.

Posted by , from Lincoln, Nebraska on Mar 28, 2015

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Property Features

Free breakfast is available daily. WiFi is free in public spaces. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Tour/ticket assistance, multilingual staff, and a garden are also featured at Secret Garden Tulum. Self parking is free. Smoking is allowed in designated areas at this 3-star Tulum hotel.

  • 1 building
  • 8 guestrooms or units
  • Continental breakfast (free)
  • Coffee in lobby
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Smoking in designated areas
  • Water dispenser

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free parking nearby

Transport

  • Airport: Cancun Intl. Airport (CUN) (119 km / 74 mi)
  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free self parking

Room Amenities

Secret Garden Tulum offers 8 accommodations with safes and complimentary toiletries. This Tulum hotel provides complimentary wireless Internet access. Refrigerators and coffee/tea makers are provided. Bathrooms include showers. Housekeeping is provided daily.

  • Refrigerator
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Safe
  • Toiletries (free)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free continental breakfast daily from 8:30 AM to 10:30 AM.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 9 PM
  • Minimum check-in age is: 15

Special check-in instructions:

There is no front desk at this property. Guests must contact the property for check-in instructions.

This property does not have a front desk. Guests must contact the property for check-in instructions.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 15 and younger are not allowed at this property. All guests older than 15 are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Secret Garden Tulum

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 120 per person (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Secret Garden Tulum Hotel
  • Secret Garden Hotel
  • Secret Garden Tulum
  • Secret Garden Tulum Hotel
  • Secret Garden Tulum Tulum
  • Secret Garden Tulum Hotel Tulum

You should know

  • Secret Garden Tulum offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Children 15 years old and younger aren't allowed at this property.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.