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Aloft Tulum

4.5 star property
4.5-star luxury hotel near Tulum National Park

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Photo gallery for Aloft Tulum

A covered outdoor seating area with wicker furniture and a view of a pool and landscape.
Property video
A spacious lobby with a large seating area, a reception desk, and a view of lush greenery through large windows.
A modern lounge area with geometric wooden furniture, a large mirror, and a view of lush greenery through large windows.
A spacious indoor area with large windows, wooden furniture, and a view of lush greenery outside.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Av Coba Sur mz 5 L 1, Region 14, Tulum, ROO, 77760
  • Place, Jaguar Park
    ‪2 min walk‬
  • Place, Hunab Lifestyle Center
    ‪2 min walk‬
  • Place, Hospital de Tulum
    ‪5 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪66 min drive‬

Room options

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About the neighborhood

Tulum

Zama stay.Your stay at this Zama hotel places you within 3 miles (5 km) of Tulum National Park and Tulum Mayan Ruins. Playa Ruinas and Tulum Beach are also within 3 miles (5 km).

What's nearby

  • Jaguar Park - 2 min walk - 0.1 miles
  • Hunab Lifestyle Center - 2 min walk - 0.1 miles
  • Dos Aguas Park - 3 min drive - 1.1 miles
  • Hospital de Tulum - 5 min drive - 1.5 miles
  • Tulum Mayan Ruins - 10 min drive - 3.5 miles

Getting around

  • Tulum Intl. Airport (TQO) - 46 min drive

Restaurants

  • ‪Panza Tulum - ‬7 min walk
  • ‪Jasmine - ‬15 min walk
  • ‪El Capitán - ‬7 min walk
  • ‪Casa Sofia - ‬1 min walk
  • ‪Carl's Jr. - ‬1 min walk

About this property

Aloft Tulum

4.5-star luxury hotel near Tulum National Park
Aloft Tulum offers its guests 2 outdoor swimming pools and a 24-hour fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center, 3 meeting rooms, and coworking spaces are available. Event space at this hotel measures 2170 square feet (202 square meters) and includes conference space. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Aloft Tulum. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

Smoking is allowed in designated areas at this 4.5-star Tulum hotel.

  • 1 building
  • 140 guestrooms or units
  • 4 levels
  • 2 dining venues
  • 2 bars or lounges
  • 2170 sq ft of conference space
  • 202 sq m of conference space
  • Built in 2021
  • Deli
  • Terrace on the roof
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
Aloft Tulum offers 140 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters and premium bedding. 55-inch LCD televisions come with premium digital channels and Netflix. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • 2 outdoor pools
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi; wired internet (surcharge)

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Secured, covered self parking on site (USD 17 per day)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a carport

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 25 to 25 for adults and USD 20 to 25 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle rentals
  • Shopping mall
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Accessible airport shuttle
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (59 inch wide door)
  • Grab bar near toilet (47 inches high)
  • Low-height electrical outlets in bathroom
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (25 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 55-inch LCD TV with premium digital channels
  • Netflix
  • Streaming services

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 50.0 per pet, per stay
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: USD 10 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 25 to 25 for adults, and USD 20 to 25 for children
  • Airport shuttle fee: USD 268 per vehicle (one-way, maximum occupancy 10)
  • Airport shuttle fee per child: USD 1 (roundtrip), (up to 17 years old)
  • Covered self parking fee: USD 17 per day
  • Pet fee: USD 50.0 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • This hotel caters to LGBTQ+ guests.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

How close is Aloft Tulum to the airport?

Aloft Tulum is 27.9 mi (46-min drive) away from the Tulum Intl. Airport (TQO) airport, the closest popular airport to the property.

Does Aloft Tulum have an airport shuttle?

Aloft Tulum offers an airport shuttle 24 hours a day, on request, for a charge of USD 268 per vehicle, one-way.

How close is Aloft Tulum to the beach?

This hotel is 2.3 mi (10-min drive) from Playa Ruinas and 2.6 mi (10-min drive) from Tulum Beach. Don't forget your sunscreen!

Does Aloft Tulum offer free breakfast?

Free breakfast isn’t offered at Aloft Tulum, but full breakfast is offered for a fee of between USD 25 and 25 for adults, USD 20 and 25 for children. It's available every day from 7:00 AM to 11:00 AM.

Is there a casino at Aloft Tulum?

No, there is no casino at this hotel.

Is there free parking at Aloft Tulum?

Free parking is not available at this hotel. Self parking is available for USD 17 per day.

Does Aloft Tulum have a pool?

Aloft Tulum features 2 outdoor pools.

Does Aloft Tulum have a restaurant?

Yes, there are 2 restaurants on site.

Does Aloft Tulum have a spa?

There are no spa services available at this hotel.

How close is Aloft Tulum to downtown Tulum?

Aloft Tulum is 1.1 mi away from Tulum.

Aloft Tulum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 306 out of 461 reviews
Rating 8 - Good. 104 out of 461 reviews
Rating 6 - Okay. 22 out of 461 reviews
Rating 4 - Poor. 14 out of 461 reviews
Rating 2 - Terrible. 15 out of 461 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Maria

Liked: Cleanliness, amenities
Thank you everything was great .
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Ajay

Liked: Cleanliness, amenities, property conditions & facilities
Good, clean rooms. Convenient location for exploring Tulum. One day there was a shortage of towels, which was inconvenient. However, overall good for a short stay.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff super nice and the location is great.
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities
Great place to stay
Stayed 2 nights in Jul 2023
Verified

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay at
Stayed 6 nights in Feb 2023
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Justin

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and trendy hotel with a beautiful rooftop deck and infinity pool. The staff are friendly and the location is quite walkable. The one con is that the doors don’t seem to block out the sound that well
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

samanwaya

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was excellent
Stayed 2 nights in Dec 2024
Verified

8/10 Good

courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Jan 2024
Verified

8/10 Good

Leah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 4 nights in Feb 2023
Verified

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a quick stay
Stayed 1 night in Feb 2024
Verified

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Laundry facility excellent. Breakfast ok, coffee needs to be better. Staff great. Rooftop awesome.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. Great breakfast 😊
Stayed 5 nights in Nov 2024
Verified

8/10 Good

Britany

Liked: Cleanliness, property conditions & facilities
Great location, amenities and staff.
Stayed 5 nights in May 2023
Verified

8/10 Good

Derek

Liked: Cleanliness, property conditions & facilities
Good location in Tulum city area.
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Stephanie

Liked: Amenities
Very good stay loved it
Stayed 7 nights in Dec 2024
Verified

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second stay at Aloft Tulum, will stay again!
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Sahiba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and clean. Close to the city center and beach road. Would stay here again
Stayed 1 night in May 2025
Verified

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel/Great Location!
Stayed 3 nights in Jul 2022
Verified

10/10 Excellent

shayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so friendly and helpful! I loved my stay!
Stayed 5 nights in Jan 2025
Verified

10/10 Excellent

Nithin

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location and great facilities. The breakfast was excellent.
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Katelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it, beautiful property. Safe parking garage, beautiful roof top pool, great staff, great location, great food!
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Tejaskumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Hotel was located very well.
Stayed 4 nights in Nov 2022
Verified

10/10 Excellent

Keland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good property in Tulum
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

FABIOLA

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location , brand new property. Friendly and helpful staff
Stayed 1 night in Feb 2025