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Hotel Tucson City Center, Ascend Hotel Collection

3.5-star property
475 N Granada Avenue, Tucson, AZ 1-855-201-7819
4.1 out of 5
Very good!
See all 11 travelocity Reviews

"The only upside is the location. No TV throughout the stay due to cable service issues. Shower faucets are difficult to turn and very loud (thought p ... " More

By a verified traveler on Mon 30 Jan 2023

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Hotel Description

3.5-star Art Deco hotel near University of Arizona

Downtown Tucson stay

Within a 15-minute walk of this Downtown Tucson hotel, you'll find Tucson Museum of Art and El Presidio Park. University of Arizona and Pusch Ridge Resort Course are also within 2 miles (3 km).

Renovated in 2020

This hotel features an outdoor pool and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like full breakfast and free self parking.

Room, 1 King Bed, Accessible, Non Smoking (Visual doorbell fire/telephone alert)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$126* Per night/room Feb 26 - Feb 27

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible, Non Smoking (Visual doorbell fire/telephone alert)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hotel Tucson City Center, Ascend Hotel Collection ratings based on 11 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Tucson City Center, Ascend Hotel Collection

Everyone (7) Couples (3) Family (1)
3 out of 5
The only upside is the location. No TV throughout the stay due to cable service issues. Shower faucets are difficult to turn and very loud (thought pipe was going to explode). Coffee maker, but no coffee, cream or sugar. The hotel is outdated.

Posted by on Jan 30, 2023

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4 out of 5
Close to the freeway. I did get in after dark, the signage could be better lit.

Posted by on Jan 30, 2023

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Comment from Hotel Management

Jan 30, 2023 by Front Desk Team

Thank you for taking the time to leave us a review. Our location is certainly ideal for exploring downtown. We are less than 1 mile from several attractions and easy to find right off Interstate 10. Thank you for being our guests! We look forward to welcoming you back as our guest soon.

4 out of 5
On 2nd night we were awakened ap. 3 am by extremely loud fire alarm in the halls and we were told we had to come to the lobby to await permission to return to our rooms Not very restful.

Posted by on Nov 29, 2022

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Comment from Hotel Management

Nov 29, 2022 by Front Desk Team

Thank you for providing your feedback and letting us know about this issue. We are sad to hear of your recent experience with us. We are very sorry you had to experience the fire alarm system during your stay. I hope you can give us the opportunity to host you again in the near future. Thank you for being our guest!

5 out of 5

Posted by on Oct 8, 2022

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4 out of 5

Posted by on Sep 18, 2022

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3 out of 5
Staff was very friendly. Pool was large and area was relaxing except did not have much lounge furniture to sit by the pool. Pool hours were very short only open until 7:30pm and hot tub was inoperable. Property has potential to be really nice once they can recover from Pandemic, seems like it used to be a very pretty venue.

Posted by , from MUKILTEO on Aug 22, 2022

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Comment from Hotel Management

Aug 22, 2022 by Alyssa

Good Afternoon,Thank you for choosing to stay with us and taking the time to leave a review. We are pleased to know that you were satisfied with the service provided by our staff. On behalf of my team, I would like to apologize for any disappointment presented by the amenities and hours of our pool. We value your feedback and intend to utilize it to improve guest experience. We are grateful for your business and wish you the best moving forward.AlyssaFront Desk AssociateHotel Tucson City Ceter

4 out of 5

Posted by on Aug 19, 2022

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3 out of 5

Posted by , from MUKILTEO on Aug 19, 2022

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5 out of 5

Posted by , from ALBANY on May 2, 2022

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5 out of 5
We checked out late the night we arrived. Someone on our floor was extremely loud and yelling at someone. We didn’t feel comfortable or safe staying there overnight

Posted by on Feb 21, 2022

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Comment from Hotel Management

Feb 23, 2022 by Front Desk (:

Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us.

About the Hotel Tucson City Center, Ascend Hotel Collection

Location 475 N Granada Avenue, Tucson, AZ 85701

Renovations + Closures

The property will be renovating from March 4 2022 to April 15 2023 (completion date subject to change). The following areas are affected:

  • Exterior

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Property Features

Hotel Tucson City Center, Ascend Hotel Collection offers its guests an outdoor pool and a 24-hour fitness center. WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Free breakfast is served daily. Event space at this hotel measures 15000 square feet (1394 square meters) and includes a conference center. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Hotel Tucson City Center, Ascend Hotel Collection. Self parking is free. A complete renovation of Hotel Tucson City Center, Ascend Hotel Collection was completed in November 2020.

  • 1 building
  • 96 guestrooms or units
  • 4 levels
  • 15000 sq ft of conference space
  • 1394 sq m of conference space
  • Built in 1961
  • Full breakfast (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • Elevator

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , RV, bus, truck parking

Transport

  • Train station: Tucson Station (1.5 km / 1 mi)
  • Parking: Free self parking

Room Amenities

Hotel Tucson City Center, Ascend Hotel Collection offers 96 accommodations with coffee/tea makers and hair dryers. Televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. This Tucson hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free full breakfast daily from 6:00 AM to 9:00 AM.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility (in select rooms)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25.00 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Individually-wrapped food options are available for lunch. Each guestroom is kept vacant for a minimum of 72 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Pets cannot be left unattended
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for lunch
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between midnight and 11:00 AM
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • City Center InnSuites Conference Suite
  • Hotel City Center InnSuites Conference Suite Resort
  • Hotel Tucson City Center
  • Hotel Tucson City Center InnSuites Conference Suite Resort
  • InnSuites Hotel Tucson City Center
  • InnSuites Tucson City Center
  • Tucson City Center Hotel
  • Tucson City Center InnSuites
  • Tucson City Center InnSuites Conference Suite
  • Tucson City Center InnSuites Hotel
  • Hotel Tucson City Center Tucson
  • Hotel Tucson City Center
  • Hotel Tuscon City Center Ascend Hotel Collection
  • Hotel Tucson City Center, Ascend Hotel Collection Hotel
  • Hotel Tucson City Center, Ascend Hotel Collection Tucson
  • Hotel Tucson City Center, Ascend Hotel Collection Hotel Tucson

You should know

  • Pool access available from 8:00 AM to 6:00 PM.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.