Book a hotel near Town East Mall, Dallas

"Nice"

"The room were not locked all the way Had to pay cash for a deposit after already paid And the person checking me in was rude because there was nothing on y'all's website about half the pay cash."

"The amenities were very lacking. There was a hot plate that worked, but it was very slow heating up and was rusty. The refrigerator was fine. There were bugs in the room. We were happy when we left."

"The room was clean, bed was comfortable. Check-in was easy, checkout was easy. Those were the good things. The not so good things ….. the hotel is pretty dated; the TV remote was confusing; TV wasn’t very big; the breakfast was pretty bad. The coffee was very watered down, not much was left to eat for the breakfast at 8:30 am. It was very disappointing. The staff is friendly enough. I would probably not go back again. "

"The room was clean there were stains on the couch and neither remote worked for either tvs. We went to get new batteries and still nothing. Housekeeping was friendly. We left our room clean with very little trash and no mess at all. Its been 2 weeks and still havent received my deposit back....im coming back in May and my deposit is the only reason we arent booking our stay here again!. "

"Decided to spend the weekend in Dallas to take my family to the zoo and stayed here. We checked in a little after 9pm on 2/21 and was told we could park across the street in public parking for $17 a night. The next morning, not even 12 hours later, we go out and our vehicle is stolen which was parked directly in front of the aquarium. I went into the hotel and asked the front desk if they had cameras and was told, “Because it happened in public parking they couldn’t do anything to help us.” Valet then told me on the side that he always advises patrons to park in covered parking down the street and to not park in the open public parking for this reason. He said there’s not enough cameras in the area, not enough security, and the hotel parking garage on site can’t accommodate vehicles larger than compact sizes so our Tahoe wouldn’t fit. All of this would’ve been helpful to know upon checking in but was never provided this information. So since we traveled with 3 kids and had all 3 car seats stolen I then had to pay for an Uber to the nearest Target to spend several hundred dollars on car seats since we were stranded. I asked to be reimbursed for my stay and was only given the last night of our reservation back but not the night that we stayed. This hotel isn’t entirely at fault for what happened but the amount of money that we had to come out of pocket over night for the damages and losses that took place while staying here to not be fully reimbursed is extremely bad business. "