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4.6 out of 5

"Excellent hotel very clean and mostly a courteous and efficient staff. " More

By a verified traveler on Sun 30 Jun 2019

Hotel Description

5-star luxury hotel near CN Tower

Central Toronto getaway

Within a 10-minute walk of this Toronto Entertainment District hotel, you'll find CN Tower and Ripley's Aquarium of Canada. Rogers Centre and Hockey Hall of Fame are also within half a mile (1 km).

Luxury amenities

A full-service spa, 2 restaurants, and an indoor pool are all featured at this luxury hotel. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. You'll appreciate the 24-hour health club, bar/lounge, and coffee shop.

Free Internet, soaking tubs

The 263 soundproofed guestrooms offer free WiFi and free wired Internet, as well as comfy beds. Other amenities include deep soaking bathtubs, iPod docks, and LCD TVs with cable channels.

Deluxe Room, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom, City View, Corner

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Corner

Bed Count 1 King Bed Maximum Occupancy 4 Max

Presidential Suite, 1 Bedroom (Ritz-Carlton, Club Level)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite, 1 Bedroom, Business Lounge Access (Simcoe)

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Ritz-Carlton, Toronto ratings based on 8 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Ritz-Carlton, Toronto

Everyone (6) Couples (1)
5 out of 5

Posted by on Jan 1, 2020

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Comment from Hotel Management

Jan 3, 2020 by Alex

Thank you for choosing to stay at The Ritz-Carlton, Toronto. We are delighted to hear that you enjoyed your stay and look forward to welcoming you back again soon.

5 out of 5
Excellent hotel very clean and mostly a courteous and efficient staff.

Posted by on Jun 30, 2019

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Comment from Hotel Management

Jul 2, 2019 by Alex

Thank you for choosing to stay at The Ritz-Carlton, Toronto. We are delighted to hear that you enjoyed our hotel and look forward to seeing you again soon.

5 out of 5
Wonderful room with a great view , beds very comfortable. The outside bar area , cottage social , was fun relaxing with great food, drinks and staff ( josh) . Convenient location to shopping , restaurants and the stadium . We WILL be back ....eh !!

Posted by , from linwood, new jersey on Jul 2, 2018

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Comment from Hotel Management

Jul 3, 2018 by mimi

Dear michael, Thank you for choosing to stay at The Ritz-Carlton, Toronto. We are happy to hear that you enjoyed your views and the Cottage Social at DEQ! We look forward to welcoming you back again in the near future. Warm regards, Mimi

4 out of 5

Pricey, but nice hotel

Pros: Staff
Cons: Bedding could be improved on.
Hotel very nice. Staff pleasant and helpful. Only complaint is in respect to bed linens. The mattress topper, mattress pad and bottom sheet do not stay tucked in and end up in a jumbled lumpy mess. Not conducive to a pleasant night sleep.

Posted by , from buffalo ny on Mar 17, 2018

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Comment from Hotel Management

Mar 19, 2018 by mimi

Dear Rerry, Thank you for your feedback. We will look into this with our team to see how we can improve this aspect of the room. We hope to welcome you back again soon. Warm regards, Mimi

4 out of 5

Beautiful view of the CN tower and lake.

Pros: Location.
Cons: Lighting, towels and hygiene/grooming products to be enough for the 4 adults staying in the 2 queen bed rooms.
Location: CN tower, lake shore, downtown restaurants and night life.
The hotel room was comfortable and clean. The view from our room was awesome - unobstructed. We were able to see the CN tower and the lake. The hotel staff were helpful, polite and very professional. We wished there was more light in the room. It was rather dimly lit. We had 4 adults in the room but were only given 3 towels and 2 washcloths. The only improvement needed would be amount of towels, shampoos, etc., coffee pods, and creamers, sugars, etc., However, once we brought this to the staff's attention, they brought us the additional needed items.

Posted by on Oct 19, 2017

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Comment from Hotel Management

Nov 10, 2017 by PR executive

Thank you for taking the time to write your review and make a suggestion for how we can improve the guest experience. We hope to welcome you and you back again soon.

4 out of 5

Big sized rooms, comfortable beds.

Pros: The staff and service was awesome. I liked everything about the beds, and the food is tasty. The rooms and bath are spacious.
Cons: New decor in the lobby. Rooms could be just a tad fresher looking...nothing is worn at all, but there are new hotels in the area with prettier rooms.
Location: In the heart of downtown, near lots of TIFF cinemas and restaurants.
Best staff and service. Food very good, and they serve an assortment of fresh pressed juices. Decor could be a little fresher. But, very nice overall.

Posted by , from New York, NY on Sep 21, 2015

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5 out of 5

Beautiful hotel, very close to Rogers Center!

From our room we had a beautiful view of the CN Tower, as well as the Rodgers Center and the lake! The room was well appointed with all the amenities we could need. The mini bar was handy and room service was wonderful. All the staff that we encountered were always friendly and very helpful.

Posted by , from Alberta on Aug 17, 2015

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5 out of 5

amazing hotel!

Great hotel, friendly staff, fluffy bed...everything you are looking for in a hotel. We have been always pleased with Ritz.

Posted by , from TN on Sep 11, 2011

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About the The Ritz-Carlton, Toronto

Location 181 Wellington St W, Toronto, ON ON M5V 3G7

Renovations + Closures

The property will be renovating from 17 February 2020 to 15 June 2020 (completion date subject to change). The following areas are affected:

  • Bar/lounge

This property is closed from 23 March 2020 to 30 April 2020 (dates subject to change).

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

The Ritz-Carlton, Toronto offers its guests a full-service spa, an indoor pool, and a 24-hour health club. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and limo/town car service are available. Event space at this hotel measures 20000 square feet (1858 square meters) and includes conference space. A spa tub, a sauna, and tour/ticket assistance are also featured at the luxury The Ritz-Carlton, Toronto. Parking is available for a fee. This 5-star Toronto hotel is smoke free.

  • 1 building
  • 263 guestrooms or units
  • 20 levels
  • 2 dining venues
  • 20000 sq ft of conference space
  • 1858 sq m of conference space
  • Built in 2011
  • Bar or lounge
  • Coffee shop
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Toronto, ON (YYZ-Pearson Intl.) (26.4 km / 16.4 mi)
  • Train station: Union Station (0.7 km / 0.4 mi)
  • Metro station: St Andrew Station (0.4 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Ritz-Carlton, Toronto offers 263 accommodations with iPod docking stations and DVD players. Each accommodation is individually furnished and decorated. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. LCD televisions come with premium cable channels, first-run movies, and pay movies. Guests can make use of the in-room refrigerators, coffee/tea makers, and minibars. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Toronto hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and laptop-compatible safes. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Pillowtop beds
  • Deep soaking tub
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Premium channels
  • First-run movies
  • Movies for purchase
  • DVD player
  • Refrigerator
  • Coffee maker
  • Frette Italian linens
  • Hypo-allergenic bedding
  • Down blanket
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM and 11:00 AM.

TOCA - This restaurant specializes in Italian cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Ritz Bar - This cocktail bar specializes in local and international cuisine and serves breakfast, lunch, and light fare. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Fitness classes on site
  • Segway rental/tour nearby
  • Golf lessons available nearby
  • Sailing nearby

Spa Services

Spa My Blend by Clarins has 16 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 16
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Thai massage
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 150 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 30 lbs)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • UnionPay
  • Parking height restrictions apply
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 38 and CAD 45 per person (approximately)
  • Valet parking fee: CAD 50 per day (in/out privileges)
  • Pet fee: CAD 150 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ritz-Carlton Hotel Toronto
  • Ritz-Carlton Toronto
  • Toronto Ritz-Carlton
  • Ritz-Carlton Toronto Hotel
  • Ritz-Carlton Toronto Hotel Toronto
  • The Ritz Carlton Toronto
  • The Ritz Carlton, Toronto
  • The Ritz-Carlton, Toronto Hotel
  • The Ritz-Carlton, Toronto Toronto
  • The Ritz-Carlton, Toronto Hotel Toronto

You should know

  • Pool access available from 6:30 AM to 10 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • The Ritz-Carlton, Toronto is listed in the 2013 Condé Nast Traveler Gold List of the world's best places to stay.
url importing https://www.travelocity.com/Toronto-Hotels-The-Ritz-Carlton,-Toronto.h4027173-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.