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 Toronto • 1 Room
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The Ritz-Carlton, Toronto

5-star property
181 Wellington St W, Toronto, ON 1-855-201-7819
4.7 out of 5
Exceptional!
See all 9 travelocity Reviews

"Very nice accommodations. Updated, clean, and the staff is very friendly. " More

By a verified traveler on Sun 09 Jul 2023

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Hotel Description

Family-friendly 5-star hotel near Ripley's Aquarium of Canada

Central Toronto getaway

Within a 10-minute walk of this Downtown Toronto hotel, you'll find Rogers Centre and CN Tower. Ripley's Aquarium of Canada and Scotiabank Arena are also within half a mile (1 km).

Luxury amenities

A full-service spa, a gym, and a restaurant are all featured at this smoke-free hotel. Enjoy the indoor pool and perks like free WiFi. You'll appreciate the gym, bar/lounge, and laundry facilities.

Deluxe Room, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$551* Per night/room Oct 14 - Oct 15

Club Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed with Sofa bed, Non Smoking, Corner

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Non Smoking, Corner

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Suite, 1 King Bed, View, Tower

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, View, Tower

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Ritz-Carlton, Toronto ratings based on 9 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Ritz-Carlton, Toronto

Everyone (6) Couples (1) Family (1)
5 out of 5
Very nice accommodations. Updated, clean, and the staff is very friendly.

Posted by on Jul 9, 2023

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Comment from Hotel Management

Sep 5, 2023 by SA

Dear Scott, thank you for choosing to stay with us at The Ritz-Carlton, Toronto and for taking the time to share your positive feedback! We're thrilled to hear that you enjoyed your stay at our hotel and found our accommodations to be updated and clean. Our ladies and gentlemen are dedicated to providing friendly and attentive service, and we're delighted to have fulfilled that during your stay. We look forward to welcoming you back for another enjoyable stay in the future! Best regards,

5 out of 5

Posted by on Jan 1, 2020

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Comment from Hotel Management

Jan 3, 2020 by Alex

Thank you for choosing to stay at The Ritz-Carlton, Toronto. We are delighted to hear that you enjoyed your stay and look forward to welcoming you back again soon.

5 out of 5
Excellent hotel very clean and mostly a courteous and efficient staff.

Posted by on Jun 30, 2019

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Comment from Hotel Management

Jul 2, 2019 by Alex

Thank you for choosing to stay at The Ritz-Carlton, Toronto. We are delighted to hear that you enjoyed our hotel and look forward to seeing you again soon.

5 out of 5
Wonderful room with a great view , beds very comfortable. The outside bar area , cottage social , was fun relaxing with great food, drinks and staff ( josh) . Convenient location to shopping , restaurants and the stadium . We WILL be back ....eh !!

Posted by , from linwood, new jersey on Jul 2, 2018

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Comment from Hotel Management

Jul 3, 2018 by mimi

Dear michael, Thank you for choosing to stay at The Ritz-Carlton, Toronto. We are happy to hear that you enjoyed your views and the Cottage Social at DEQ! We look forward to welcoming you back again in the near future. Warm regards, Mimi

4 out of 5

Pricey, but nice hotel

Pros: Staff
Cons: Bedding could be improved on.
Hotel very nice. Staff pleasant and helpful. Only complaint is in respect to bed linens. The mattress topper, mattress pad and bottom sheet do not stay tucked in and end up in a jumbled lumpy mess. Not conducive to a pleasant night sleep.

Posted by , from buffalo ny on Mar 17, 2018

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Comment from Hotel Management

Mar 19, 2018 by mimi

Dear Rerry, Thank you for your feedback. We will look into this with our team to see how we can improve this aspect of the room. We hope to welcome you back again soon. Warm regards, Mimi

4 out of 5

Beautiful view of the CN tower and lake.

Pros: Location.
Cons: Lighting, towels and hygiene/grooming products to be enough for the 4 adults staying in the 2 queen bed rooms.
Location: CN tower, lake shore, downtown restaurants and night life.
The hotel room was comfortable and clean. The view from our room was awesome - unobstructed. We were able to see the CN tower and the lake. The hotel staff were helpful, polite and very professional. We wished there was more light in the room. It was rather dimly lit. We had 4 adults in the room but were only given 3 towels and 2 washcloths. The only improvement needed would be amount of towels, shampoos, etc., coffee pods, and creamers, sugars, etc., However, once we brought this to the staff's attention, they brought us the additional needed items.

Posted by on Oct 19, 2017

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Comment from Hotel Management

Nov 10, 2017 by PR executive

Thank you for taking the time to write your review and make a suggestion for how we can improve the guest experience. We hope to welcome you and you back again soon.

4 out of 5

Big sized rooms, comfortable beds.

Pros: The staff and service was awesome. I liked everything about the beds, and the food is tasty. The rooms and bath are spacious.
Cons: New decor in the lobby. Rooms could be just a tad fresher looking...nothing is worn at all, but there are new hotels in the area with prettier rooms.
Location: In the heart of downtown, near lots of TIFF cinemas and restaurants.
Best staff and service. Food very good, and they serve an assortment of fresh pressed juices. Decor could be a little fresher. But, very nice overall.

Posted by , from New York, NY on Sep 21, 2015

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5 out of 5

Beautiful hotel, very close to Rogers Center!

From our room we had a beautiful view of the CN Tower, as well as the Rodgers Center and the lake! The room was well appointed with all the amenities we could need. The mini bar was handy and room service was wonderful. All the staff that we encountered were always friendly and very helpful.

Posted by , from Alberta on Aug 17, 2015

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5 out of 5

amazing hotel!

Great hotel, friendly staff, fluffy bed...everything you are looking for in a hotel. We have been always pleased with Ritz.

Posted by , from TN on Sep 11, 2011

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About the The Ritz-Carlton, Toronto

Location 181 Wellington St W, Toronto, ON ON M5V 3G7

Property Features

The Ritz-Carlton, Toronto offers its guests a full-service spa, an indoor pool, and a health club. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business center, meeting rooms, and limo/town car service are available. Event space at this hotel measures 20000 square feet (1858 square meters) and includes conference space. A sauna, spa services, and a library are also featured at the luxury The Ritz-Carlton, Toronto. Parking is available for a fee. This 5-star Toronto hotel is smoke free.

  • 1 building
  • 263 guestrooms or units
  • 20 levels
  • Meeting rooms
  • 20000 sq ft of conference space
  • 1858 sq m of conference space
  • Built in 2011
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Refrigerator
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: Union Station (1 km / 0.6 mi)
  • Metro station: King St West at John St East Side Stop (0.3 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Ritz-Carlton, Toronto offers 263 accommodations with iPod docking stations and DVD players. Each accommodation is individually furnished and decorated. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. LCD televisions come with premium cable channels, first-run movies, and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Pillowtop beds
  • Deep soaking tub
  • IPod dock
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Premium channels
  • First-run movies
  • Movies for purchase
  • DVD player
  • Refrigerator
  • Coffee maker
  • Frette Italian linens
  • Hypo-allergenic bedding
  • Down blanket
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM and 11:30 AM.

TOCA - This restaurant specializes in Italian cuisine and serves lunch and dinner. A children's menu is available.

EPOCH Bar & Kitchen - Onsite gastropub. Open select days.

Ritz Bar - This cocktail bar specializes in local and international cuisine and serves dinner and light fare. A children's menu is available. Open select days.

Late night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Sailing nearby
  • Segway rental/tour nearby

Spa Services

Spa myBlend has 16 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 16
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Thai massage
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.

Pet Policy

  • Pets: CAD 150 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 30 lbs per pet)
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. A shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 12
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Parking height restrictions apply
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 38–45 per person
  • Valet parking fee: CAD 70 per day (in/out privileges)
  • Pet fee: CAD 150 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ritz-Carlton Hotel Toronto
  • Ritz-Carlton Toronto
  • Toronto Ritz-Carlton
  • Ritz-Carlton Toronto Hotel
  • Ritz-Carlton Toronto Hotel Toronto
  • The Ritz Carlton Toronto

You should know

  • Pool access available from 6:30 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

Eco-Certified Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

The Ritz-Carlton, Toronto is listed in the 2013 Condé Nast Traveler Gold List of the world's best places to stay.

  • Green Key Eco-Rating Program
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.