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Isabella Hotel and Suites

2-star property
556 Sherbourne St, Toronto, ON 1-855-201-7819
3.2 out of 5
See all 10 travelocity Reviews

"I usually stay in the big name hotels downtown, but decided to try this location as it was a short cab ride from Casa Loma. I pre-booked parking(reco ... " More

By a verified traveler on Mon 18 Nov 2019

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Hotel Description

Hotel near University of Toronto - St. George Campus in Toronto

City center stay

Your stay at this Downtown Toronto hotel places you within 2 miles (3 km) of University of Toronto - St. George Campus and CF Toronto Eaton Centre. Royal Ontario Museum and Scotiabank Arena are also within 3 miles (5 km).

Free breakfast

A restaurant and a bar/lounge are featured at this hotel. Guests will appreciate free perks like continental breakfast and WiFi in public areas. Self parking, limo/town car service, and a lobby fireplace are also offered.

Standard Suite, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Queen Suite with Sofabed 

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Isabella Hotel and Suites ratings based on 10 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Isabella Hotel and Suites

Everyone (7) Couples (3)
4 out of 5

Posted by on Aug 12, 2019

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Comment from Hotel Management

Aug 12, 2019 by Front Desk

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Early check in. Great customer service. Close to downtown Toronto.

Posted by on Jul 28, 2019

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Comment from Hotel Management

Jul 30, 2019 by Front Desk

Thanks for staying with us. We appreciate your feedback!

2 out of 5

Posted by on May 28, 2019

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Comment from Hotel Management

May 29, 2019 by Front Desk

Thank You for staying with us. We appreciate your feedback!

4 out of 5

Nice hotel! Close to the theatre district!

Pros: Location, price, wifi
Cons: A little tlc, but that's it
Location: Theatre district, close to Yonge street
If you want a 5 star hotel, don't stay here. Not because there is anything wrong with it, but because they can't cater to every whim, and there is not a gym, a pool, a business center, a gift shop....you get the idea. What they do have is a convenient location, nice and comfy rooms, a good continental breakfast (toast, cereal, fruit, muffins, oj/milk, coffee, tea). The subway station is close by, and not only do they have a "Gabby's" restaurant downstairs, they have a convenience store across the street. Add to that a super nice staff, free WiFi and good rates per night and you have yourself a great place to stay at and explore Toronto!

Posted by , from New Orleans, LA on Nov 22, 2015

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3 out of 5

Okay but--

Pros: Proximity to the places we wanted to visit. Extremely helpful, knowledgeable desk clerk on August 16.
Cons: Charge less for hotel parking; make sure things work (e.g., a/c).
Location: Quite close to Kensington Market, Casa Loma, and an enormous mall; very easy to get to the main freeway for return to US.
First night was very disappointing: a/c did not work and a fan only moved the hot air around. Desk clerk unaware of how to make a phone call to the US. Second night was better--we were moved to a larger room which had working a/c and the desk clerk knew how to call the US. Parking was very expensive no matter where, including the hotel ($15/day).

Posted by , from Boiling Springs, PA on Aug 18, 2015

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3 out of 5

Nice, affordable hotel with no frills

Pros: Friendly and helpful staff. Bar/restaurant conveniently attached. Close to a metro stop. Laundry service provided.
Cons: The cleaning staff was not the most consistent. We'd leave dirty towels on the floor for pick up; they'd take the towels but forget to replace them.
Location: It's not in the main touristy areas (Dundas Square, Front Street/Old Town, Financial District), but it's within walking distance to a metro stop.
We stayed at Isabella for 5 nights during our vacation in Toronto. It was reasonably priced for the city, especially considering the Pan Am games were taking place and likely drove prices up 50%. It was a typical hotel room with a mini fridge, hair dryer, and coffee maker. The 2 person room is tiny, so if you're craving space you might want to shell out more cash for a different hotel. There was a free continental breakfast included each morning (cereal, toast, bananas, muffins, juice, and coffee) and a conveniently situated bar/restaurant (Gabby's) attached to the hotel. The staff were very friendly and helpful. Isabella is also a couple blocks from Sherbourne metro stop so getting around the city was easy. If you don't require fancy amenities, this is a good option.

Posted by on Jul 23, 2015

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3 out of 5
I usually stay in the big name hotels downtown, but decided to try this location as it was a short cab ride from Casa Loma. I pre-booked parking(recommended) for $30/night, taxes in You have to park on side street (Isabella) to check in as there is no stopping off Sherbourne. Check in was quick and easy. Was given a key fob to the gated lot across the road for the parking. Hotel is a quaint old building. Very small elevator, but fit the two of us. Room was large enough for us (Deluxe, with queen) and private en suite. Décor and finishings are dated, a little worn....and since an older (historic) building cracks in walls here and there. Bed was comfortable enough. Quiet room. Good nights sleep. Skimped a little with only 2 towels provided. No bathmat, facecloths, hand towels. Only two pillows on the bed. We did see staff delivering additional pillows to another room, but we didn't bother to ask for more. Overall, for what we paid I have no complaints and would recommend to other "budget" travelers. If you're a princess and expect a modern environment, stay downtown and pay double/triple.

Posted by on Nov 18, 2019

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Comment from Hotel Management

Dec 23, 2019 by FD

Thanks for staying with us. We appreciate your feedback!

2 out of 5
Remember that you get what you pay for. The property looked cute from the outside and the lobby was clean and kind of cool. Parking is across the street in an outdoor lot for 30$ which was pricey enough - only 6 parking spots. Good location, proximate to Tim Hortons, a Wine Rack, Shopper's and Fresh Co. The hotel is over Gabby's so food and other are good. The down side (beside the price for parking) - the room was small - double bed and had to turn sideways to get in the shower. There is no tub. The room was clean enough, but not really clean if you know what I mean. It was the difference between clean and "as clean as I can get it". Needs a good scrub and perhaps some power washing to make it look good as new. A paint job would not hurt either. The bathroom was a bit challenging, the room less so. Cleaning staff made the bed, but did not replace used glasses, soap in the bathroom and gave us towels with someone else's hair all over. Some amenities available from front desk, but not all - you can get an iron and ironing board, but not toothpaste. Wi-fi was alright. The elevator is very small. If you are in there with someone, hope that it is someone you know and like, because you will be very close during the ride, especially if there is luggage. The stairs are spaced unevenly and likely to pitch you down them if you come down too quickly. If you are safety minded, there is no safety latch on the door - but there is a deadbolt, for what that's worth.

Posted by , from Ottawa on Nov 13, 2019

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Comment from Hotel Management

Nov 15, 2019 by Front Desk

Thanks for staying with us. We appreciate your feedback!

4 out of 5
Nothing everything was ok but the floors in the room need to be fix better

Posted by on Aug 13, 2019

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Comment from Hotel Management

Aug 16, 2019 by Front Desk

Thanks for staying with us. We appreciate your feedback!

2 out of 5
Extremely small & cramped room, included "breakfast" consisted of warm orange juice & milk, and a selection of 4 out of the box cereals. Toilet ran steady on its own & staff would not listen

Posted by on Sep 7, 2018

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Comment from Hotel Management

Sep 13, 2018 by Front Desk

Thank You For Staying With us.

About the Isabella Hotel and Suites

Location 556 Sherbourne St, Toronto, ON M4X1L3

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. Isabella Hotel and Suites also features coffee/tea in a common area, complimentary newspapers in the lobby, and a fireplace in the lobby. Limited parking is available for a fee and is offered on a first-come, first-served basis. This Toronto hotel is smoke free.

  • 38 guestrooms or units
  • 7 levels
  • Continental breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Car service
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , High-speed internet access , Internet access (surcharge)

Available in some public areas: Free WiFi , Internet access in public areas - high speed , Internet access in public areas - surcharge

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Union Station (3.6 km / 2.3 mi)
  • Metro station: Sherbourne Station (0.2 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Isabella Hotel and Suites offers 38 accommodations with coffee/tea makers and hair dryers. Cable television is provided. This Toronto hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

  • Television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Climate control (air conditioning)

Food & Drink

Guests are served free continental breakfast daily from 8:00 AM to 10:00 AM.

Isabella Hotel and Suites has a restaurant on site.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 10.00 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: CAD 30.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Isabella
  • Isabella Hotel
  • Isabella Hotel Toronto
  • Isabella Toronto
  • Isabella And Suites Toronto
  • Isabella Hotel and Suites Hotel
  • Isabella Hotel and Suites Toronto
  • Isabella Hotel and Suites Hotel Toronto

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.