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Shangri-La Toronto

5.0 star property
5-star luxury hotel near Metro Toronto Convention Centre

Choose dates to view prices

Photo gallery for Shangri-La Toronto

Exterior
Turkish bath, body treatments, hydrotherapy, aromatherapy
Ballroom
Terrace/patio
1 bedroom, premium bedding, minibar, in-room safe

Reviews

9.6 out of 10
Exceptional

Popular amenities

Explore the area

View in a map
188 University Avenue, Toronto, ON, M5H 0A3
  • Place, Rogers Centre
    ‪10 min walk‬
  • Place, CN Tower
    ‪10 min walk‬
  • Place, Scotiabank Arena
    ‪11 min walk‬
  • Airport, Toronto, ON (YYZ-Pearson Intl.)
    ‪23 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed

9.4 out of 10
Exceptional
(9 reviews)
  • 450 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (View)

View from room

Suite, 1 Bedroom (View)

9.4 out of 10
Exceptional
(3 reviews)
  • 635 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Premier Room, 1 King Bed

10.0 out of 10
Exceptional
(11 reviews)
  • 550 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

View from room

Executive Room, 1 King Bed

9.4 out of 10
Exceptional
(29 reviews)
  • 520 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Shangri-La)

Suite (Shangri-La) | 1 bedroom, premium bedding, minibar, in-room safe

Suite (Shangri-La)

  • 2200 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Suite (Garden)

Suite (Garden) | 1 bedroom, premium bedding, minibar, in-room safe

Suite (Garden)

  • 635 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 King Bed (View)

1 bedroom, premium bedding, minibar, in-room safe

Premier Room, 1 King Bed (View)

  • 549 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Terrace

1 bedroom, premium bedding, minibar, in-room safe

Executive Room, 1 King Bed, Terrace

  • 517 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds

1 bedroom, premium bedding, minibar, in-room safe

Executive Room, 2 Queen Beds

9.2 out of 10
Wonderful
(19 reviews)
  • 517 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite, 1 Bedroom

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Suite, 1 Bedroom

8.8 out of 10
Excellent
(12 reviews)
  • 820 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room, 2 Queen Beds

Premier Room, 2 Queen Beds | 1 bedroom, premium bedding, minibar, in-room safe

Premier Room, 2 Queen Beds

9.6 out of 10
Exceptional
(12 reviews)
  • 549 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Suite (Specialty)

Premium Suite (Specialty) | 1 bedroom, premium bedding, minibar, in-room safe

Premium Suite (Specialty)

  • 940 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Owner)

1 bedroom, premium bedding, minibar, in-room safe

Suite (Owner)

  • 1100 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Toronto

Downtown Toronto stay.Within a 15-minute walk of this Downtown Toronto hotel, you'll find Queen Street West and Metro Toronto Convention Centre. CF Toronto Eaton Centre and Rogers Centre are also within half a mile (1 km).

What's nearby

  • CF Toronto Eaton Centre - 8 min walk - 0.5 miles
  • Rogers Centre - 10 min walk - 0.5 miles
  • CN Tower - 10 min walk - 0.5 miles
  • Ripley's Aquarium of Canada - 11 min walk - 0.6 miles
  • Scotiabank Arena - 11 min walk - 0.6 miles

Getting around

  • King St West at University Ave West Side Stop - 3 min walk
  • Union Station - 9 min walk
  • Billy Bishop Toronto City Airport (YTZ) - 12 min drive

Restaurants

  • ‪Frenchy Bar et Brasserie - ‬3 min walk
  • ‪Elephant & Castle - ‬2 min walk
  • ‪Tim Hortons - ‬1 min walk
  • ‪Cafe Landwer - ‬2 min walk
  • ‪Soho House Toronto - ‬1 min walk

About this property

Shangri-La Toronto

5-star luxury hotel near Metro Toronto Convention Centre
Shangri-La Toronto offers its guests a full-service spa, an indoor pool, and a hot tub. There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. A 24-hour fitness center, a sauna, and spa services are also featured at the luxury Shangri-La Toronto. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 5-star Toronto hotel is smoke free.

  • 202 guestrooms or units
  • 66 levels
  • 2 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • Built in 2012
  • Childcare (surcharge)
  • Cabanas by the pool (free)
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
Shangri-La Toronto offers 202 accommodations with iPads and minibars. Beds feature premium bedding. A pillow menu is available. 48-inch LCD televisions come with satellite channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Miraj Hammam Spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Valet parking on site (CAD 68 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: CAD 56 for adults and CAD 56 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Things to do

  • 24-hour gym
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 48-inch LCD TV with satellite channels
  • iPad
  • Pay movies

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Heated bathroom floor
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
For any questions, please contact the property using the information on the booking confirmation
The hotel's main entrance is located on 124 Simcoe St. between Richmond Street and Adelaide Street. Guests driving to the property should contact this property in advance.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from July 2 to July 28:
  • Spa

Access methods

Staffed front desk

Pets

  • Pets: CAD 125 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 50 lbs per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 56 for adults and CAD 56 for children
  • Airport shuttle fee: CAD 199 per vehicle (roundtrip)
  • Valet parking fee: CAD 68 per night (in/out privileges)
  • Pet fee: CAD 125 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. Cashless payment methods are available for all transactions.

The listed child breakfast fee applies to guests age 11 and younger.

We should mention

  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Shangri-la Toronto
Shangri-la Hotel Toronto
Shangri-la Toronto
Shangri-la Toronto Hotel
Toronto Hotel Shangri-la
Toronto Shangri-la
Toronto Shangri-la Hotel
Shangri la Hotel Toronto

Frequently asked questions

How close is Shangri-La Toronto to the airport?

Shangri-La Toronto is 1.9 mi (12-min drive) away from the Billy Bishop Toronto City Airport (YTZ) airport, the closest popular airport to the property.

How much does it cost to stay at Shangri-La Toronto?

As of Sep 28, 2025, prices found for a 1-night stay for 2 adults at Shangri-La Toronto on Oct 4, 2025 start from $442.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Shangri-La Toronto have an airport shuttle?

Shangri-La Toronto offers an airport shuttle 24 hours a day, on request, for a charge of CAD 199 per vehicle, roundtrip.

How close is Shangri-La Toronto to the beach?

This hotel is 2.2 mi (12-min drive) from Hanlan's Point Beach and 4.5 mi (17-min drive) from Woodbine Beach. Don't forget your sunscreen!

Does Shangri-La Toronto offer free breakfast?

Free breakfast isn’t provided at Shangri-La Toronto, but full breakfast is offered for a fee of CAD 56 for adults and CAD 56 for children. It's available every day from 7:00 AM to 10:30 AM.

Is there a casino at Shangri-La Toronto?

No, there is no casino at this hotel, but Casino Woodbine (23-min drive) and Woodbine Racetrack (25-min drive) are nearby.

What time is check-in at Shangri-La Toronto?

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM.

Is there free parking at Shangri-La Toronto?

Free parking is not available at this hotel. Valet parking is available for CAD 68 per night.

Does Shangri-La Toronto have a pool?

Shangri-La Toronto features an indoor pool.

Does Shangri-La Toronto have a restaurant?

Shangri-La Toronto is home to Bosk, which features al fresco dining.

Does Shangri-La Toronto have a spa?

Pamper yourself with a day at Miraj Hammam Spa, where you can enjoy deep-tissue massages, body scrubs, and facials.

How close is Shangri-La Toronto to downtown Toronto?

Shangri-La Toronto is 0.3 mi away from Toronto.

Reviews

Shangri-La Toronto Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness
Rating 10 - Excellent. 889 out of 1037 reviews
Rating 8 - Good. 80 out of 1037 reviews
Rating 6 - Okay. 43 out of 1037 reviews
Rating 4 - Poor. 8 out of 1037 reviews
Rating 2 - Terrible. 17 out of 1037 reviews

Reviews

10/10 Excellent

Anthony, Savoy

Liked: Cleanliness, staff & service
Wonderful
Stayed 3 nights in Jul 2025

10/10 Excellent

David

Stayed 3 nights in Jun 2025

10/10 Excellent

Jeffery

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. Clean, excellent service and amenities. They were slow at breakfast - but it was rush hour. Otherwise - superb. Highly recommended.
Stayed 3 nights in Jun 2025

10/10 Excellent

Maurice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
super excellent & staff were above & beyond ! porters were also a Class Act !!
Stayed 3 nights in Jun 2025

10/10 Excellent

rachel

Liked: Cleanliness, amenities, property conditions & facilities
perfect hotel for a staycation
Stayed 1 night in Apr 2025

10/10 Excellent

Matthew

Stayed 3 nights in Jun 2025

10/10 Excellent

Spencer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

matthew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful in all ways, professionalism at its finest
Stayed 1 night in Jun 2025

10/10 Excellent

Jack

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
One of the best stays I’ve had in so long and it happens to be in my own city. My wife and I took a weekend staycation at the Shangri-La Hotel and couldn’t been more happier. The service from walking in to checking out was immaculate. They accommodated everything me needed and were so friendly. Truly felt like we were in another city. Staff is professional and kind and the food from service was superb. Highly recommend to anyone that visits Toronto! Should be your first choice!
Stayed 3 nights in Jun 2025

10/10 Excellent

Lokesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Kwesi, Broklyn

Stayed 3 nights in Jun 2025

4/10 Poor

Alaina

Liked: Cleanliness, staff & service, amenities
Terrible food. It actually upset my stomach. My pasta looked resembled sloppy Joe and my steak looked like it came out of a can of cat food, fancy feast to be exact. Not the best presentation. It could have been cleaner considering it is a luxury hotel. Also i was not offered 2 free beverages, when I inquired i was told it was the small bottle of red wine in the room. Well, ummm.thats misleading, definitely woukd have been better to choose our own drink. Not impressed
Stayed 1 night in Jun 2025

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Excellent property and staff...I wish all the hotels were like this.
Stayed 3 nights in Jun 2025

10/10 Excellent

Farah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful retreat in the heart of downtown! The service was impeccable and I felt like I was transported to Asia with the decor, ambiance and service. The rooms are spacious and well designed and the bathrooms were luxurious. We celebrated our anniversary and were treated extremely well. The lounge is a friendly relaxed place to listen to amazing live music. Fully enjoyed our stay and I feel rejuvenated!
Stayed 1 night in Jun 2025

10/10 Excellent

Albert G.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Very nice hotel, showing some age, but service was great , rooms clean, bed comfortable, room was spacious. Woyld return.
Stayed 1 night in Jun 2025

10/10 Excellent

JOHN

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great staff, very average breakfast.
Stayed 3 nights in Jun 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, clean spacious room and live entertainment in the lobby.
Stayed 1 night in Jun 2025

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort

Excellent

Overall the stay was wonderful, this is not my first time with Shangri-La Toronto and every stay thus far has been enjoyable, easy, friendly and comfortable. There was an issue regarding the cleaniness of the room - there were a few odd stains and residues left on various pieces of furniture (primarily the headboard). However the staff was eager to clean this up after being notified along with a few complimentary snacks for the oversight.
Stayed 2 nights in Jun 2025

10/10 Excellent

Kelly

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was wonderful! I was annoyed that there was no ice machine. Had to order ice through room service! That’s my only complaint.
Stayed 2 nights in Jun 2025

10/10 Excellent

Jenna

Great service, staff, and rooms! Will be back.
Stayed 2 nights in Jun 2025

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From check-in to checkout everything was wonderful. All of the staff were friendly and helpful. The pool, spa, and hot tub were beautiful and relaxing. I will definitely stay there when I’m back in Toronto.
Stayed 3 nights in Jun 2025

10/10 Excellent

Sylvia, Omemee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant hotel. Very well located. Superb staff and customer service. Excellent gym, pool and spa facilities. Enjoyed live music in the lobby.
Stayed 3 nights in Jun 2025

10/10 Excellent

Rahaf

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel location is unbeatable it is a walking distance from different shops, restaurants car rentals banks as well as Eaton Center. The room was spacious and very well equipped in every aspect. The room have both morning and evening service with daily complementary water. Our room has two queen beds and they were comfortable and big The hotel staff are amazing always providing the best service with a great smile they truly take care of their guests with every need. The concierge is outstanding always providing the best recommendations making all reservations and even helped me mailing a book with great attitude. I would like to really thank Robert, George and Aires for everything they did to make our stay memorable as well as all front desk and door staff Will definitely stay there again
Stayed 7 nights in Jun 2025

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025