Shibuya Excel Hotel Tokyu

4.0 star property
4-star luxury hotel near Shibuya Crossing

Choose dates to view prices

Photo gallery for Shibuya Excel Hotel Tokyu

Enjoy a panoramic city view from the comfort of this spacious room, featuring a long dining table perfect for group meals or meetings.
Relax in a spacious room with two large beds, a desk, and a vanity area.
Enjoy the city view from the comfort of your room, where a long bench invites you to sit and take it all in.
Experience the city from our spacious lobby with a high ceiling and large windows offering a view of the cityscape.
Located in a lush green setting, this high-rise building offers a sleek and contemporary design.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available
  • Bar
  • Housekeeping
  • Room service

Explore the area

Map
1-12-2, Dogenzaka, Shibuya-ku, Tokyo, Tokyo-to, 150-0043
  • Shibuya Crossing
    ‪2 min walk‬
  • National Stadium
    ‪3 min drive‬
  • Tokyo Tower
    ‪4 min drive‬
  • Tokyo (HND-Haneda)
    ‪16 min drive‬

Room options

Corner Twin, Non-Smoking, 13 - 19F (Shibuya Crossing View)

9.0 out of 10
Wonderful
(25 reviews)
  • City view
  • Sleeps 2
  • 2 Twin Beds

Deluxe Twin, Non-Smoking, 13 - 19F

  • 413 sq ft
  • Sleeps 2
  • 2 Twin Beds

Semi Double Room Non-Smoking, 13 - 19F

9.0 out of 10
Wonderful
(41 reviews)
  • Sleeps 2
  • 1 Large Twin Bed

Superior Double Room with Park View - Non-Smoking

8.0 out of 10
Very good
(15 reviews)
  • 215 sq ft
  • Park view
  • Sleeps 2
  • 1 Queen Bed

Quad Room Non-Smoking, 7 - 12F

7.8 out of 10
Good
(7 reviews)
  • 431 sq ft
  • Sleeps 4
  • 4 Twin Beds

Triple Room Non-Smoking, 7 - 12F

9.0 out of 10
Wonderful
(6 reviews)
  • 366 sq ft
  • Sleeps 3
  • 3 Twin Beds

Excel Double Room - Non-Smoking

8.8 out of 10
Excellent
(12 reviews)
  • 221 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

Standard Single Room, 1 Bedroom

8.4 out of 10
Very good
(28 reviews)
  • 215 sq ft
  • City view
  • Sleeps 2
  • 1 Twin Bed

Standard Twin Non-Smoking, 7 - 12F

9.2 out of 10
Wonderful
(14 reviews)
  • 323 sq ft
  • Sleeps 2
  • 2 Twin Beds

Excel Semi-Double Non-Smoking, 21 - 24F

8.8 out of 10
Excellent
(14 reviews)
  • 215 sq ft
  • City view
  • Sleeps 2
  • 1 Large Twin Bed

Excel Twin Non-Smoking, 21 - 24F

8.6 out of 10
Excellent
(21 reviews)
  • 323 sq ft
  • Sleeps 2
  • 2 Twin Beds

Standard Double Non-Smoking, 7 - 12F

8.8 out of 10
Excellent
(19 reviews)
  • 226 sq ft
  • Sleeps 2
  • 1 Double Bed

Premier Double Non-Smoking, 14 - 19F

9.2 out of 10
Wonderful
(11 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View Twin Non-Smoking, 13 - 19F

8.8 out of 10
Excellent
(33 reviews)
  • 325 sq ft
  • Sleeps 2
  • 2 Twin Beds

Excel Twin Room

  • Sleeps 2
  • 2 Twin Beds

Standard Fourth Room

  • Sleeps 4
  • 2 Twin Beds

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

Superior Double Premiere Room

  • Sleeps 2
  • 1 Queen Bed

Superior Semi Double Room with Park View

  • Sleeps 2
  • 1 Double Bed

Excel Semi Double Room

  • Sleeps 1
  • 1 Double Bed

Superior Twin Room With City View

  • Sleeps 2
  • 2 Twin Beds

Superior Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

Standard Double Room

  • Sleeps 2
  • 1 Queen Bed

Standard Triple Room

  • Sleeps 3
  • 3 Twin Beds

Superior Double Room with Park View

  • Sleeps 2
  • 1 Queen Bed

Standard Single Room

  • Sleeps 1
  • 1 Twin Bed

Standard Single - Non-Smoking

  • Sleeps 2

Superior Single - Non-Smoking

  • Sleeps 1

Superior Twin - Non-Smoking

  • Sleeps 2

Superior Twin - Non-Smoking

  • Sleeps 2

Superior Double - Non-Smoking

  • Sleeps 2

Standard Twin - Non-Smoking

  • Sleeps 3

Superior Twin - Non-Smoking

  • Sleeps 2

Superior Double - Non-Smoking

  • Sleeps 2

Double - Non-Smoking

  • Sleeps 2

Standard Triple - Non-Smoking

  • Sleeps 3

Standard 4Beds - Non-Smoking

  • Sleeps 4

Standard Double - Non-Smoking

  • Sleeps 2

Single - Non-Smoking

  • Sleeps 1

Superior Single - Non-Smoking

  • Sleeps 1

Twin - Non-Smoking

  • Sleeps 2

Superior Corner Twin Room with Park View

  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Tokyo

City center stay.With a stay at this Shibuya hotel, you'll be within half a mile (1 km) of Shibuya Crossing and 2 miles (3 km) of National Stadium. Also, Tokyo Tower is within 3 miles (5 km) and Tokyo Imperial Palace is within 6 miles (10 km).

What's nearby

  • Shibuya Crossing - 2 min walk - 0.1 miles
  • National Stadium - 3 min drive - 2.1 miles
  • Tokyo Tower - 4 min drive - 2.9 miles
  • Meiji Jingu Shrine - 4 min drive - 1.5 miles
  • Tokyo Imperial Palace - 6 min drive - 4.8 miles

Getting around

  • Shibuya Station - 1 min walk
  • Shinsen Station - 8 min walk
  • Haneda Airport (HND) - 17 min drive

Restaurants

  • ‪Restaurant Á bientôt - ‬1 min walk
  • ‪フォルチェ - ‬1 min walk
  • ‪ダイニングバー コーンバレー 渋谷店 - ‬1 min walk
  • ‪estacion cafe - ‬1 min walk
  • ‪回転寿司 みさき 京王渋谷店 - ‬2 min walk

About this property

Shibuya Excel Hotel Tokyu

4-star luxury hotel near Shibuya Crossing
There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 108 square feet (10 square meters) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. A vending machine, multilingual staff, and concierge services are also featured at the luxury Shibuya Excel Hotel Tokyu. For a fee, parking is available.

This 4-star Tokyo hotel is smoke free.

  • 408 guestrooms or units
  • 25 levels
  • 2 dining venues
  • 108 sq ft of conference space
  • 10 sq m of conference space
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Shibuya Excel Hotel Tokyu offers 408 accommodations with safes and complimentary newspapers. Beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with digital channels and pay movies.

Bathrooms include shower/tub combinations with deep soaking bathtubs, slippers, bidets, and complimentary toiletries. This Tokyo hotel provides complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Japanese

Similar properties

Property amenities

Family friendly

  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Covered self parking on site (JPY 3,000 per night; includes in/out privileges)

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: JPY 3,500 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Accessibility

  • Elevator

Room amenities

Entertainment

  • 32-inch flat-screen TV with digital channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Free bottled water
  • Refrigerator
  • Restaurant dining guides
  • Room service

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Some room names indicate varying check-in and check-out times, which override standard check-in and check-out hours.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately JPY 3500 per person
  • Airport shuttle fee: JPY 3200 per person (one-way)
  • Covered self parking fee: JPY 3000 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation.

We should mention

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Excel Hotel Tokyu
Excel Shibuya Hotel
Excel Tokyu
Hotel Excel Shibuya Tokyu
Hotel Excel Tokyu Shibuya
Shibuya Excel Hotel Tokyu
Shibuya Excel Tokyu
Shibuya Tokyu
Shibuya Tokyu Excel
Shibuya Tokyu Excel Hotel
Shibuya Excel Hotel Tokyu Tokyo
Shibuya Excel Tokyu Tokyo
Shibuya Excel Hotel Tokyu Hotel
Shibuya Excel Hotel Tokyu Tokyo
Shibuya Excel Hotel Tokyu Hotel Tokyo

Frequently asked questions

How close is Shibuya Excel Hotel Tokyu to the airport?

Shibuya Excel Hotel Tokyu is 14.8 mi (17-min drive) away from the Haneda Airport (HND) airport, the closest popular airport to the property.

How much does it cost to stay at Shibuya Excel Hotel Tokyu?

As of Jul 14, 2025, prices found for a 1-night stay for 2 adults at Shibuya Excel Hotel Tokyu on Jul 31, 2025 start from $176.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Shibuya Excel Hotel Tokyu have an airport shuttle?

Shibuya Excel Hotel Tokyu offers an airport shuttle 24 hours a day, on request, for a charge of JPY 3200 per person, one-way.

How close is Shibuya Excel Hotel Tokyu to the beach?

This hotel is 7.5 mi (29-min drive) from Odaiba Beach Park.

Does Shibuya Excel Hotel Tokyu offer free breakfast?

Free breakfast isn’t provided at Shibuya Excel Hotel Tokyu, but continental breakfast is offered for a fee of JPY 3500 per person. It's available every day from 7:00 AM to 10:00 AM.

Is there a casino at Shibuya Excel Hotel Tokyu?

No, there is no casino at this hotel.

What time is check-in at Shibuya Excel Hotel Tokyu?

Check-in start time: 2 PM; Check-in end time: midnight.

Is there free parking at Shibuya Excel Hotel Tokyu?

Free parking is not available at this hotel. Self parking is available for JPY 3000 per night.

Does Shibuya Excel Hotel Tokyu have a pool?

Shibuya Excel Hotel Tokyu does not have a pool.

Does Shibuya Excel Hotel Tokyu have a restaurant?

Yes, there are 2 restaurants on site.

Does Shibuya Excel Hotel Tokyu have a spa?

There are no spa services available at this hotel.

How close is Shibuya Excel Hotel Tokyu to downtown Tokyo?

Shibuya Excel Hotel Tokyu is 4.1 mi away from Tokyo.

Shibuya Excel Hotel Tokyu Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1191 out of 1704 reviews
Rating 8 - Good. 356 out of 1704 reviews
Rating 6 - Okay. 95 out of 1704 reviews
Rating 4 - Poor. 35 out of 1704 reviews
Rating 2 - Terrible. 27 out of 1704 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Phyllis

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I was really looking forward to my stay, but I was a bit disappointed that the room didn’t quite match the pictures shown online. It also ended up being more expensive than I originally booked it for—I paid over $400 a night, which felt steep considering the limited amenities provided. The room just didn’t feel worth the price. That said, the view from my room was absolutely stunning and definitely the highlight of my stay. Also, the housekeeping team did an excellent job—my room was always spotless and well-kept. I appreciated that level of cleanliness and attention to detail. Overall, it had some great moments, but I expected a bit more for what I paid.
Stayed 4 nights in Apr 2025

8/10 Good

LINDA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a large property and has all the amenities that are standard. The room was clean and well-appointed. The bed was comfortable. We were given a room with a view of the Shibuya Scramble Crossing, which was a pleasant surprise. The only thing we would have liked, which was not available, is a self-service coffee station (not the instant packets availablein the room). Disappointed that such a beautiful, large facility didn't have something that's found in basic hotels. All in all, a conveniently located, safe and clean hotel.
Stayed 1 night in Apr 2025

2/10 Terrible

Jorge, Thousand Oaks

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I had a very disappointing stay at Excel Hotel. The photos and descriptions online were completely misleading. The room was outdated, poorly maintained, and lacked basic cleanliness. The overall condition of the room felt unhygienic and sub-par for the price paid. The service was equally lacking—staff were unresponsive and didn’t address the concerns raised during my stay. What’s worse, this hotel was rated fairly high on Expedia, which clearly wasn’t a reflection of its true condition. It felt like false advertising, and I wouldn’t have booked if I had known what to expect. I strongly urge Expedia to reevaluate how they rate and list hotels on their platform. Customers rely on that information, and in this case, it led to a very poor experience. I won’t be returning and definitely don’t recommend this hotel.
Stayed 3 nights in Apr 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient spot. Confusing to get into from the subway. But very good for walkable location.
Stayed 2 nights in Mar 2025

10/10 Excellent

Sammy

Liked: Cleanliness, amenities, property conditions & facilities
Security is very good
Stayed 5 nights in Apr 2025

10/10 Excellent

Sylvia

Stayed 3 nights in Apr 2025

6/10 Okay

Ryan Toshio

Stayed 2 nights in Apr 2025

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities
Very helpful staff. Great location
Stayed 3 nights in Apr 2025

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities
staff was extremely kind and helpful
Stayed 1 night in Apr 2025

10/10 Excellent

Lisa

Stayed 3 nights in Apr 2025

10/10 Excellent

FAITH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location
Stayed 3 nights in Apr 2025

10/10 Excellent

Chantel

Liked: Cleanliness, staff & service, property conditions & facilities
The connection to Shibuya station makes this hotel an unbeatable place to stay in Shibuya. The hotel staff were friendly and very helpful with coordinating luggage transfers. The facilities were overall great though the bathroom in the hotel room could use an update. Would definitely stay here again!
Stayed 4 nights in Apr 2025

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, room comfort
Rooms are dated. Great location for being in the middle of the action
Stayed 3 nights in Apr 2025

10/10 Excellent

Savan

Stayed 2 nights in Apr 2025

10/10 Excellent

Leena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Sana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy, cute, clean hotel. What it lacks in space it makes up for in location. You’re literally right next to Shibuya Crossing and EVERYTHING is nearby. Most convenient stay ever. And the staff are amazing, so helpful and kind.
Stayed 5 nights in Mar 2025

8/10 Good

Elisabeth

Stayed 4 nights in Mar 2025

8/10 Good

Khanh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Center of town
Stayed 2 nights in Mar 2025

10/10 Excellent

Zixu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellente!!!
Stayed 2 nights in Mar 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Alicia

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We enjoyed our stay at this hotel. Train station was right outside. We had an amazing view of the crossing too. Overall amazing experience.
Stayed 9 nights in Mar 2025

10/10 Excellent

Elenita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best location! Very convenient to everything! Nice facilities as well.
Stayed 4 nights in Mar 2025

10/10 Excellent

Tracie

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Good location, clean but decor is looking tired. Wallpaper peeling in one corner, handle on bathroom door was loose. 4 hangers made storage in the wardrobe tricky. Plenty of drawers and desk space. Clean and comfortable bed.
Stayed 4 nights in Mar 2025

10/10 Excellent

hailey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
in shibuya crossing, beautiful views
Stayed 3 nights in Jan 2025