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Hotel Gracery Shinjuku

4-star property
1-19-1 Kabukicho, Shinjuku-ku, Tokyo, Tokyo-to 1-855-201-7819

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4.7 out of 5
Exceptional!
See all 9 Travelocity Reviews

"Everything was wonderful. Location room staff ect. The one thing that really upset myself and my travel companions was parking. They state parking is ... " More

By a verified traveler on Sat 07 Sep 2019

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Hotel Description

4-star hotel near Shinjuku Gyoen National Garden

Heart of Tokyo

A stay at this Shinjuku hotel places you steps from Robot Restaurant and within a 10-minute walk of Isetan Department Store Shinjuku. Shinjuku Gyoen National Garden and Tokyo Metropolitan Government Building are also within 2 miles (3 km).

Multiple dining options

This hotel features 14 restaurants and a bar/lounge. WiFi in public areas is free. Self parking, a coffee shop, and a terrace are also offered.

Free Internet, soaking tubs

Boasting deep soaking bathtubs, the 970 guestrooms also offer free WiFi and flat-screen TVs. Free wired Internet, refrigerators, and premium bedding are also available.

[Trilogy Skin Care 1 set present plan] Twin, Breakfast, Non-Smoking (meal isn't included for kids)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

[Trilogy Skin Care 1 set present plan] Single, Non-Smoking

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

[Trilogy Skin Care 1 set present plan] Double, Breakfast, Non-Smoking (meal isn't included for kids)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

[Trilogy Skin Care 1 set present plan] Twin, Non-Smoking

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

[Trilogy Skin Care 1 set present plan] Single, Breakfast, Non-Smoking (meal isn't included for kids)

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

[Trilogy Skin Care 1 set present plan] Double, Non-Smoking

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Gracery Shinjuku ratings based on 9 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hotel Gracery Shinjuku

Everyone (4) Family (4)
4 out of 5

Posted by on Sep 17, 2019

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Comment from Hotel Management

Sep 20, 2019 by Hotel Gracery

Thank you for staying with us. We will try to offer the better service to our guests from now on too. We are looking forward to seeing you in the near future. Best regards.

4 out of 5
Everything was wonderful. Location room staff ect. The one thing that really upset myself and my travel companions was parking. They state parking is available. This is very miss leading the have no parking or affiliation with any lot. We had rented 4 motorcycles to travel japan. We arrived at hotel expecting to be able to park for the one evening until we set off on our 2 week journey. The only parking is public parking nothing to do with hotel. Price is insane. $48 us for 1 night ber bike × 4= $196. This was as much as a room. They had more than enough room where taxis park .You would think they could have accomodated us. But No.

Posted by , from San Francisco on Sep 7, 2019

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Comment from Hotel Management

Sep 28, 2019 by Hotel Gracery Shinjuku

hank you for choosing to stay with us and taking time to write a wonderful review.We are very sorry that we could not offer you the appropriate service and not make you feel comfortable during your stay. We are looking forward to seeing you in the near future

5 out of 5
This hotel was in a great location, as it was close to everything you could need. Service was great and the hotel facilities were nice.

Posted by on Aug 27, 2019

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Comment from Hotel Management

Sep 6, 2019 by Hotel Gracery Shinjuku

Thank you for staying with us. We are glad that you had a good time here. We look forward to see you again.

4 out of 5
Best location, close to the train station and restaurants and there’s a 711 on the ground floor. Room was very clean and well appointed. The shower water pressure was just perfect. Only drawback is that late checkout, just one hour, was not free of charge.

Posted by , from Bay Area, CA on May 29, 2019

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Comment from Hotel Management

Jun 25, 2019 by Hotel Gracery Shinjuku

Thank you for staying with us. We are extremely honored to receive such high valuations from you and we are very happy that you were really satisfied with our hotel. We will make any efforts to offer the better service to our guests from now on too. We are looking forward to your next visit. Best regards.

5 out of 5
The big Godzilla Head and a special attraction to the hotel

Posted by on May 22, 2019

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Comment from Hotel Management

Jun 9, 2019 by Hotel Gracery Shinjuku

Thank you for staying with us. It is a pleasure to hear that you had a good time when you stayed in our hotel. We will do our best to offer the better service to our guests from now on too. We are looking forward to seeing you in the near future.

5 out of 5
The hotel is gorgeous and the location is just wow! The area is bright and lively to say the least. The rooms are small but the bathrooms are a great size. We suggest to get the breakfast buffets with the package deal but go early or there will be a wait. Hotel is centrally located with a bus going to Shinjuku Train station every couple of minutes for $1.00. At night the area is a bit different but we were usually so tired from our day trips we only hung out in the hotel at night. There is a 24hr 7-11 on the bottom floor as well as close proximity to the DR Zone and Shinjuku station. The cleaning staff is awesome. For us the Gracery was the best choice and we highly recommend this hotel.

Posted by on Apr 4, 2019

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Comment from Hotel Management

Apr 20, 2019 by Hotel Gracery Shinjuku

Thank you for choosing to stay with us and taking time to write a wonderful review. It is our great honor to receive such a high evaluations from you. Compared with other hotel our hotel provide enough space for the bathroom to relax and experience with taking Japanese style of the bath. We are so glad to hear that you were really satisfied with our guest room. We will try to offer the better service to our guests from now on too. We are looking forward to your next visit. Best regards.

5 out of 5

Posted by on Apr 4, 2019

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Comment from Hotel Management

Apr 6, 2019 by Hotel Gracery Shinjuku

Thank you for staying with us. We will do our best to offer the better service to our guests from now on too. We are looking forward to seeing you in the near future. Sincerely yours.

5 out of 5
This is a large hotel. And very well run. Check in with quick and semi-automated. There is an awesome huge statue of Godzilla's head you can see from the 9th-floor lobby. The room was very clean and well-appointed. The location is excellent. There is a convenience store 1 minute away, and one minute in the opposite direction is a kaiten sushi place where you order from a tablet and the sushi wisks to your table. Very cool. We would stay here again, and recommend it highly.

Posted by , from Atlanta on Aug 6, 2018

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5 out of 5

Hotel Gracery Shinjuku

We had a great stay at this hotel. We loved the convenience of the location, the clean modern feel and amenities, and the staff were extremely helpful and friendly. We were right in the middle of the action and glitz in the Kabukicho neighborhood in Shinjuku, with loads of dining and entertainment options, as well as walking distance to Shinjuku Station. We will stay here again without a doubt.

Posted by , from San Francisco, CA on Mar 23, 2018

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About the Hotel Gracery Shinjuku

Location 1-19-1 Kabukicho, Shinjuku-ku, Tokyo, Tokyo-to 160-0021

Renovations + Closures

The property is closed between August 01 and August 31.

Property Features

There are 14 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A terrace, tour/ticket assistance, and multilingual staff are also featured at Hotel Gracery Shinjuku. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Tokyo hotel.

  • 1 building
  • 970 guestrooms or units
  • 30 levels
  • 14 dining venues
  • Built in 2015
  • Bar or lounge
  • Coffee shop
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Terrace
  • Computer for guest use
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Haneda Airport (HND) (30.1 km / 18.7 mi)
  • Train station: Seibu-Shinjuku Station (0.2 km / 0.1 mi)
  • Metro station: Shinjuku-nishiguchi Station (0.8 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Gracery Shinjuku offers 970 accommodations with safes and complimentary bottled water. Beds feature premium bedding. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, slippers, toilets with an electronic bidet, and complimentary toiletries. This Tokyo hotel provides complimentary wired and wireless Internet access. 40-inch flat-screen televisions come with satellite channels and pay movies. Additionally, rooms include hair dryers and blackout drapes/curtains. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

  • Deep soaking tub
  • Flat-screen television
  • Satellite channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Toilet with electronic bidet
  • Iron and ironing board available
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy Japanese breakfast daily from 7:30 AM to 10:00 AM.

Hotel Gracery Shinjuku has 14 restaurants on site.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 2 AM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests arriving after 2 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Additional fees apply to children 12 years old and younger for breakfast when sharing existing bedding.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cash or credit card deposit required
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Guests are not required to pay the city tax when travel stay dates are between July 1, 2020 - September 30, 2021. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for Japanese breakfast: JPY 2200 for adults and JPY 1100 for children (approximately)
  • Self parking fee: JPY 2400 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Gracery Shinjuku
  • Hotel Gracery
  • Gracery Shinjuku
  • Gracery
  • Hotel Gracery Shinjuku Tokyo
  • Hotel Gracery Shinjuku Hotel
  • Hotel Gracery Shinjuku Tokyo
  • Hotel Gracery Shinjuku Hotel Tokyo

You should know

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.