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4.6 out of 5

"Great location and staff! Communication was seamless with staff. " More

By a verified traveler on Tue 31 Oct 2017

Hotel Description

Family-friendly 4.5-star hotel near Shinjuku Gyoen National Garden

City center retreat

Within a 10-minute walk of this Shinjuku hotel, you'll find Tokyo Metropolitan Government Building and Shinjuku Central Park. Also, The Tokyo Metropolitan Government is within half a mile (1 km) and Shinjuku Gyoen National Garden is within 2 miles (3 km).

Renovated in 2018

This luxury hotel includes 11 restaurants, an outdoor pool, and a fitness center. There's fun for all ages with a children's pool and a theme park shuttle, and in-room childcare is an added bonus. Enjoy a meal in one of the 3 coffee shops/cafés and perks like free WiFi.

Free WiFi, refrigerators

The 1435 soundproofed guestrooms offer free WiFi and 24-hour room service. Other amenities include DVD players, refrigerators, and flat-screen TVs with satellite channels.

Standard Double Room, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 3 Max
$188 per night

Premier Grand - Deluxe King with the Club Lounge Access (breakfast, tea, and bar time)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Renovated Standard Double, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Plaza Superior South Wing Double, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Premier Grand - Suite Twin with the Club Lounge Access (breakfast, tea, and bar time)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Premier Grand - Deluxe Adjoining (1 King+2 Queens) with the Club Lounge Access (Breakfast, Tea, Bar)

Bed Count 2 Queen Beds Maximum Occupancy 8 Max

Keio Plaza Hotel Tokyo ratings based on 18 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Keio Plaza Hotel Tokyo

Everyone (6)
2 out of 5
The room is very noisy and can hear next doors kids screaming, stumping and parents yelling late in the night and early in the morning. The bathroom is very old and outdated. It also smells bad. There is no duvet cover. The sheet covering the comforter slips off all the time - huge concern about the sanitization and cleanness of the comforter.

Posted by , from NY on Apr 17, 2018

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5 out of 5

Best trip

Great location and staff! Communication was seamless with staff.

Posted by on Oct 31, 2017

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5 out of 5
Pros: Very convenient to the train station and subway. Made it easy to get around Tokyo. Many restaurants nearby.
Cons: Hotel is very popular with tourists. Can get a bit crowded particularly in the morning. Restaurants in the morning very busy and you may have a wait
Location: Near to train station/subway. Easy to get to other locations in Tokyo. Lots of restaurants and shopping. Also near 2 nice parks
Very good experience. Enjoyed the hotel and my visit to this area.

Posted by , from Shanghai, China on Jun 17, 2016

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5 out of 5

Keio Plaza

Nice hotel, convenient location. Not too far from train stations.

Posted by on May 1, 2016

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5 out of 5

Great location, very nice hotel

Pros: Large room, good location.
We stayed at the Keio Plaza for five nights. We had four people in two rooms and they were able to provide two rooms next door to each other on a non-smoking floor. The hotel was very nice, extremely clean and comfortable. The rooms were very large compared to other hotel rooms we stayed in during our trip to Japan. The hotel is conveniently located near the Shinjuku train station and also the subway line. There is an underground tunnel from the train station to the edge of the hotel to use in case of bad weather.

Posted by on Apr 24, 2016

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5 out of 5

Luxury Hotel in the Western Shinjuku Area

Pros: The hotel is conveniently located to one of the largest hubs in Tokyo. Nearby you will find transportation, dining, and shopping.
Cons: The wait for front desk service could be long if there is a large tour group being processed. There seem to be a fair number of tour groups here.
Location: Tocho-mae station one block away should you not want to make the 8 minute walk to Shinjuku station. Otherwise, plenty of shopping and dining options.
Stayed in a Plaza Luxe double. We had two different rooms of this type and both offered a view of the Tokyo Metropolitan Government Building and a clear view of Mt. Fuji on most days. The rooms were well furnished and the bathrooms were large. While there are no laundry facilities located in the hotel, the Shinjuku Wash & Fold is roughly 15 minutes away offering full service laundry options at a very cheap price. Nearby conveniences include a post office which is open until 9:00 pm. Packaging supplies may be found at the Sekaido across the street or visit the Tokyu Hands across the Shinjuku Southern Terrace. Nearby dining options include an array of restaurants closer to Shinjuku station including your favorite flavor of conbini. If you are afraid of the language barrier, there are even restaurants which use vending machines allowing you to pay and choose your meal without having to interact with wait staff. Simply look at the examples displayed in the window, put in your cash, and take your ticket to the cooks in the back. We would stay here again.

Posted by , from San Antonio, Texas on Jan 20, 2016

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3 out of 5

Looks are deceiving is the underlying theme here.

Pros: Free Internet, Quiet
Cons: outdated
Hotel is very grand upon entry but rooms are fair at best. AVOID the south tower like the plague. it is something out of the 70's with a musky smell. I had to call down to the desk to complain in order to get switched over to the main tower which has been renovated a bit. Don't confuse internet service with wifi b/c that is not available unless you request for a wireless router which needs to be booked otherwise it runs out. We tried checking in prior to 2pm and nothing was available. Upon return @ 5pm it would appear as if the front desk had trouble locating a room. Not sure if they try to fill the south tower first but like i said, AVOID it like the plague. It is however, a convenient location but we paid 270 a night which is no where near a good value to compared to other accommodations.

Posted by , from New York, NY on Dec 29, 2012

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5 out of 5

Top of the best choices for a trip to Tokyo.

Pros: Close restaurants, Quiet, close to subway, close to shopping spots
Elegant hotel, convenient for traffic and shopping, reasonable price.

Posted by , from Taiwan on Feb 8, 2011

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5 out of 5

A-class hotel

Although I was unable to book a non-smoking room as I would have preferred, the one I got was at least tolerable for this non-smoker. Otherwise, my stay was very pleasant. The standard single room's decor was a bit past its best but certainly serviceable, with a most comfortable bed. I loved the amenities, especially the space-age commode and the electric kettle that supplied hot water for tea constantly. The hotel itself has numerous shops and restaurants, some of which stay open late (convenient as many Japanese establishments close early by Western standards), and is situated close to the enormous Shinjuku Station and many other shops and sites. The staff is unfailingly courteous and efficient. Definitely a five-star experience, worth every penny.

Posted by on Nov 28, 2010

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5 out of 5

Great Location to Shinjuku Station

Hotel was clean and comfortable and the service was good.

Posted by on May 30, 2010

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Renovations + Closures

The property will be renovating from 14 June 2019 to 13 September 2019 (completion date subject to change). The following areas are affected:

  • Select guestrooms

The property will be renovating from 04 November 2019 to 27 March 2020 (completion date subject to change). The following areas are affected:

  • Select guestrooms

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

Keio Plaza Hotel Tokyo offers its guests an outdoor pool, a fitness center, and a children's pool. There are 11 restaurants and 3 coffee shops/cafés, as well as a grocery/convenience store. You can unwind with a drink at one of the 5 bars/lounges. Public spaces have free WiFi. There's an onsite business center. Spa services, tour/ticket assistance, and multilingual staff are also featured at the luxury Keio Plaza Hotel Tokyo. A roundtrip airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Keio Plaza Hotel Tokyo was completed in December 2018. Smoking is allowed in designated areas at this 4.5-star Tokyo hotel.

  • 1435 guestrooms or units
  • 47 levels
  • 2 buildings
  • 11 dining venues
  • 5 bars or lounges
  • 3 coffee shops
  • Built in 1971
  • Karaoke
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Free theme park shuttle
  • Grocery/convenience store
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • DVD player


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Self parking (surcharge) , Parking (limited spaces)


  • Airport: Tokyo (NRT-Narita Intl.)
  • Train station: Tokyo Shinjuku Station (1 km / 0.6 mi)
  • Metro station: Tochomae Station (0.3 km / 0.2 mi)
  • Property shuttles: Free theme park shuttle; airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Keio Plaza Hotel Tokyo offers 1435 air-conditioned accommodations with DVD players and minibars. Each accommodation is individually furnished and decorated. Flat-screen televisions come with satellite channels. Bathrooms include slippers, bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers, safes, and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • DVD player
  • Refrigerator
  • Electric kettle
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

Keio Plaza Hotel Tokyo has 11 restaurants on site.

Late night fare is available from 24-hour room service.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.


If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 2:00 PM
  • Check-in time ends at 5:00 AM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.

Children age 5 and younger stay free only when sharing a bed with an adult and using existing bedding. Meals are not included in the room rate for children who stay free. For more details, contact the property using the number provided on the booking confirmation email.

Airport transportation is offered 24 hours a day. Fees may apply. For details, please contact the property in advance.


  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for JPY 6000.0 per night.


  • No pets allowed, but service animals are welcome


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The property will charge an occupancy fee if you arrive with more guests than indicated in your reservation.

This property offers complimentary smartphones for use during all guests' stays; phones come equipped with internet access and inclusive international calls to selected countries. For more details, please contact the property using the information on the reservation confirmation received after booking.

For the comfort of guests using the swimming pool and other public facilities, this property does not permit guests with tattoos to use the facilities. For more details, please contact the property using the number on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Noise-free rooms not guaranteed
  • Cash or credit card deposit required
  • Parking height restrictions apply


The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: JPY 3200 per person (one-way)
  • Self parking fee: JPY 1000 per night
  • Rollaway bed fee: JPY 6000.0 per night
  • Facilities fee: JPY 2000 per person, per night and includes use of:

  • - Swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Keio
  • Keio Hotel
  • Keio Hotel Tokyo Plaza
  • Keio Plaza Tokyo
  • Keio Tokyo Plaza
  • Keio Plaza Hotel Tokyo Shinjuku
  • Keio Plaza Shinjuku
  • Keio Plaza Hotel Tokyo
  • Keio Plaza Hotel
  • Keio Plaza

You should know

  • The seasonal pool will open in June and close in September.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Awards & Affiliations

  • The property is a member of Preferred Hotels & Resorts.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.