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JR-East Hotel Mets Shibuya

3.5 star property
3.5-star hotel near Shibuya Crossing

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Photo gallery for JR-East Hotel Mets Shibuya

Deluxe Twin - Non - Smoking / Residential style | Desk, blackout drapes, iron/ironing board, free WiFi
Lobby
Lobby lounge
Staircase
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Parking available
  • Laundry
  • 24/7 front desk

Explore the area

View in a map
3-29-17 Shibuya, Shibuya-ku, Tokyo, Tokyo, 150-0002
  • Place, Shibuya Sky
    ‪3 min walk‬
  • Place, Cerulean Tower
    ‪6 min walk‬
  • Place, Shibuya Crossing
    ‪6 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪31 min drive‬

Room options

View all photos for Superior Double Room, Non Smoking (Maximum occupancy 1 adult)

Desk, blackout drapes, iron/ironing board, free WiFi

Superior Double Room, Non Smoking (Maximum occupancy 1 adult)

  • 205 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Superior Twin Room, Non Smoking (Maximum occupancy 1 adult)

Desk, blackout drapes, iron/ironing board, free WiFi

Superior Twin Room, Non Smoking (Maximum occupancy 1 adult)

  • 226 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Large Twin Beds

View all photos for Superior Single Room, Non Smoking (Maximum occupancy 2 adults)

Desk, blackout drapes, iron/ironing board, free WiFi

Superior Single Room, Non Smoking (Maximum occupancy 2 adults)

8.2 out of 10
Very good
(21 reviews)
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Superior Double Room, Non Smoking (Maximum occupancy 2 adults)

Desk, blackout drapes, iron/ironing board, free WiFi

Superior Double Room, Non Smoking (Maximum occupancy 2 adults)

10.0 out of 10
Exceptional
(1 review)
  • 205 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room, Non Smoking (Maximum occupancy 2 adults)

Desk, blackout drapes, iron/ironing board, free WiFi

Superior Twin Room, Non Smoking (Maximum occupancy 2 adults)

9.0 out of 10
Wonderful
(17 reviews)
  • 226 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Single Room, Non Smoking (Maximum occupancy 1 adult)

Desk, blackout drapes, iron/ironing board, free WiFi

Superior Single Room, Non Smoking (Maximum occupancy 1 adult)

9.2 out of 10
Wonderful
(19 reviews)
  • 172 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Single for 1 people - Non - Smoking / Residential style

Desk, blackout drapes, iron/ironing board, free WiFi

Single for 1 people - Non - Smoking / Residential style

  • 172 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Single for 2 people - Non - Smoking / Residential style

Desk, blackout drapes, iron/ironing board, free WiFi

Single for 2 people - Non - Smoking / Residential style

  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Twin for 1 people - Non - Smoking / Residential style

Desk, blackout drapes, iron/ironing board, free WiFi

Twin for 1 people - Non - Smoking / Residential style

  • 226 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Large Twin Beds

View all photos for Twin for 2 people - Non - Smoking / Residential style

Desk, blackout drapes, iron/ironing board, free WiFi

Twin for 2 people - Non - Smoking / Residential style

  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Deluxe Twin - Non - Smoking / Residential style

Deluxe Twin - Non - Smoking / Residential style | Desk, blackout drapes, iron/ironing board, free WiFi

Deluxe Twin - Non - Smoking / Residential style

10.0 out of 10
Exceptional
(1 review)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Twin for 5 people - Non - Smoking / Residential style

Deluxe Twin for 5 people - Non - Smoking / Residential style | Desk, blackout drapes, iron/ironing board, free WiFi

Deluxe Twin for 5 people - Non - Smoking / Residential style

  • 344 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Superior Twin Room Non smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Superior Twin Room Non smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2

View all photos for Superior Double Room Non smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Superior Double Room Non smoking

  • Sleeps 2

View all photos for Superior Single Room Non Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Superior Single Room Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2

View all photos for Single - Non Smoking / Residential Style

Desk, blackout drapes, iron/ironing board, free WiFi

Single - Non Smoking / Residential Style

  • Sleeps 2

View all photos for Twin - Non Smoking / Residential Style

Desk, blackout drapes, iron/ironing board, free WiFi

Twin - Non Smoking / Residential Style

  • Sleeps 2

View all photos for Deluxe Twin - Non Smoking / Residential Style

Desk, blackout drapes, iron/ironing board, free WiFi

Deluxe Twin - Non Smoking / Residential Style

  • Sleeps 4

View all photos for Deluxe Twin For 5 People - Non Smoking / Residential Style

Desk, blackout drapes, iron/ironing board, free WiFi

Deluxe Twin For 5 People - Non Smoking / Residential Style

  • Sleeps 5

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About the neighborhood

Tokyo

Shibuya stay.A stay at this Shibuya hotel places you within half a mile (1 km) of Shibuya Crossing and 2 miles (3 km) of Meiji Jingu Shrine. Tokyo Midtown and Tokyo Tower are also within 3 miles (5 km).

What's nearby

  • Shibuya Sky - 3 min walk - 0.2 miles
  • Shibuya Scramble Square - 3 min walk - 0.2 miles
  • Cerulean Tower - 6 min walk - 0.4 miles
  • Shibuya Crossing - 6 min walk - 0.4 miles
  • Hachikō Memorial Statue - 6 min walk - 0.4 miles

Getting around

  • Shibuya Station - 1 min walk
  • Ebisu Station - 13 min walk
  • Haneda Airport (HND) - 41 min drive

Restaurants

  • ‪小諸そば - ‬2 min walk
  • ‪東京油組総本店 - ‬2 min walk
  • ‪なかめのてっぺん - ‬2 min walk
  • ‪カフェ・ベローチェ - ‬1 min walk
  • ‪牛かつ もと村 - ‬2 min walk

About this property

JR-East Hotel Mets Shibuya

3.5-star hotel near Shibuya Crossing
JR-East Hotel Mets Shibuya offers its guests a vending machine, multilingual staff, and laundry facilities. WiFi is free in public spaces. JR-East Hotel Mets Shibuya also features a front-desk safe and a microwave in a common area. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Tokyo hotel.

  • 186 guestrooms or units
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Smoking in designated areas
  • Microwave in a common area
JR-East Hotel Mets Shibuya offers 186 air-conditioned accommodations with slippers and hair dryers. Flat-screen televisions are featured in guestrooms.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and irons/ironing boards can be requested.

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Property amenities

Family friendly

  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (JPY 2,000 per night; includes in/out privileges)
  • Limited onsite self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 1,980 for adults and JPY 1,980 for children

Accessibility

  • No elevator

Room amenities

Entertainment

  • Flat-screen TV

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 1980 for adults and JPY 1980 for children
  • Covered self parking fee: JPY 2000 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. 

We should mention

  • Children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

JR-EAST HOTEL METS
JR-EAST METS SHIBUYA
JR-EAST METS
Jr East Mets Shibuya Tokyo
JR-EAST HOTEL METS SHIBUYA Hotel
JR-EAST HOTEL METS SHIBUYA Tokyo
JR-EAST HOTEL METS SHIBUYA Hotel Tokyo

Frequently asked questions

How close is JR-East Hotel Mets Shibuya to the airport?

JR-East Hotel Mets Shibuya is 14.9 mi (41-min drive) away from the Haneda Airport (HND) airport, the closest popular airport to the property.

Does JR-East Hotel Mets Shibuya have an airport shuttle?

Airport shuttle services are not available at JR-East Hotel Mets Shibuya.

How close is JR-East Hotel Mets Shibuya to the beach?

This hotel is 7.4 mi (23-min drive) from Odaiba Beach Park.

Does JR-East Hotel Mets Shibuya offer free breakfast?

Free breakfast isn’t provided at JR-East Hotel Mets Shibuya, but buffet breakfast is offered for a fee of JPY 1980 for adults and JPY 1980 for children. It's available every day from 6:30 AM to 10:00 AM.

Is there a casino at JR-East Hotel Mets Shibuya?

No, there is no casino at this hotel.

What time is check-in at JR-East Hotel Mets Shibuya?

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM.

Is there free parking at JR-East Hotel Mets Shibuya?

Free parking is not available at this hotel. Self parking is available for JPY 2000 per night.

Does JR-East Hotel Mets Shibuya have a pool?

JR-East Hotel Mets Shibuya does not have a pool.

Does JR-East Hotel Mets Shibuya have a spa?

There are no spa services available at this hotel.

How close is JR-East Hotel Mets Shibuya to downtown Tokyo?

JR-East Hotel Mets Shibuya is 4 mi away from Tokyo.

JR-East Hotel Mets Shibuya Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 631 out of 1000 reviews
Rating 8 - Good. 289 out of 1000 reviews
Rating 6 - Okay. 51 out of 1000 reviews
Rating 4 - Poor. 18 out of 1000 reviews
Rating 2 - Terrible. 11 out of 1000 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Suzette

Stayed 6 nights in Nov 2025

8/10 Good

Lester

Liked: Cleanliness, staff & service, amenities
Very clean room and wonderful staff. Plus a great location
Stayed 3 nights in Nov 2025

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was difficult to find from the station however after crossing the scrabble square walkways the hotel was very accessible. Was a five minute walk to the main crossing and station The staff were fabulous from the receptionist to housekeeping . Nothing was an issue Overall would stay again without hesitation
Stayed 5 nights in Nov 2025

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved this hotel! Right in the heart of Shibuya next to the train station it was convenient to get anywhere. The hotel is in very good condition, the service was outstanding and the amenities were great. Our first room faced the train tracks and was too loud so we requested a change of room to the other side of the hotel which we were granted and it was much better.We would stay here again for sure and recommend it to others
Stayed 3 nights in Nov 2025

10/10 Excellent

Hung

Stayed 2 nights in Nov 2025

10/10 Excellent

Margaret

Liked: Cleanliness, amenities, property conditions & facilities
Very Clean, Helpful and Friendly Staff and Great Location
Stayed 4 nights in Oct 2025

10/10 Excellent

Yasmin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2025

10/10 Excellent

Minnie

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was super clean and staff was super nice! It was convenient you can go straight to your floor without having to stop by the front desk floor. It was also close to the station.
Stayed 3 nights in Nov 2025

10/10 Excellent

Aadil

Liked: Cleanliness, staff & service, amenities
Very helpful staff, great room although small (normal for Tokyo) and perfect location connecting to Shibuya station.
Stayed 4 nights in Nov 2025

10/10 Excellent

Tak

Liked: Cleanliness, staff & service, amenities
Room was clean. Staff was very friendly and helpful. Had to do laundry a couple times during my stay, so it was very nice to have the laundry facilities in the building. Very short walk to shopping, restaurants, and the Shibuya train station.
Stayed 6 nights in Nov 2025

10/10 Excellent

Mehr

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Incredibly convenient location. You just exit Shibuya Station from New South Gate and follow signs to the hotel. The hotel was quiet and clean and had everything we needed for our stay. Staff are able to help arrange luggage forwarding to your next hotel for you. Will definitely stay here next time I visit and would recommend to everyone.
Stayed 6 nights in Nov 2025

10/10 Excellent

Carleigh

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, nice bathrooms. We loved the breakfast buffet, the French toast was so yummy. The staff was kind and very helpful.
Stayed 3 nights in Nov 2025

10/10 Excellent

Francisco, Houston

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean
Stayed 3 nights in Oct 2025

10/10 Excellent

carlene spence leven

Stayed 2 nights in Nov 2025

4/10 Poor

Xian He

Stayed 2 nights in Oct 2025

10/10 Excellent

Calvin

Stayed 7 nights in Nov 2025

10/10 Excellent

Brayden

Stayed 2 nights in Nov 2025

4/10 Poor

Joanne

Liked: Cleanliness
Disliked: Staff & service, amenities
There was little interaction with staff as it was a self-check-in/out sort of place. Basically a budget hotel. The room was extremely tiny and one side was butted against the wall so one person ( of a couple) would have no bedside table. No space to walk when two suitcases are opened. The only good thing is the hot water was constant and pressure was decent. Also the hotel is linked to the shibuya station so rather convenient location
Stayed 5 nights in Oct 2025

8/10 Good

Carolyn

Stayed 1 night in Nov 2025

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very close to the shinbuya station. Its only a 10 min walk to scramble square. The location made it very convient to get on the subway and explore Tokyo
Stayed 5 nights in Nov 2025

8/10 Good

Gema

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
“Small room but great stay!” The room was small, but very clean and had everything I needed. The amenities were great and the location made it super easy to get around Shibuya. Perfect spot if you’re looking for convenience and comfort in the city.
Stayed 6 nights in Oct 2025

10/10 Excellent

Hayward

Stayed 2 nights in Oct 2025

8/10 Good

Kevin

Stayed 4 nights in Oct 2025

6/10 Okay

Hong Leng

Liked: Cleanliness, staff & service
Location was pretty good within walking distance to Shibuya South Entrance thus avoiding huge crowd at famous crossing. Used the laundry too with detergent included and drying. Took a while to complete the whole cycle. The only downside is the pillow…2 pieces which they could have provided additonal as they were soft.
Stayed 5 nights in Oct 2025

8/10 Good

Dave

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel staff were incredibly courteous and helpful. This hotel can not be in a better location for a Tokyo visit. The only concern was the breakfast. Food is Asian themed and served cold. Single coffee machine was usually out of commission and coffee was poor when it did work. If you are from a western country, I recommend skipping breakfast here and picking it up on the go.
Stayed 13 nights in Oct 2025