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5.0 out of 5

"Although everything was very nice, it appears the the hotel could use some renovations. Some of the rugs, carpet, and other areas appear to be pretty ... " More

By a verified traveler on Wed 10 Apr 2019

Hotel Description

Family-friendly 5-star hotel near Mejiro Garden

Close to the boardwalk

Your stay at this Bunkyo hotel places you within 2 miles (3 km) of Sunshine City Shopping Mall and Mejiro Garden. Omoide Yokocho and Imperial Palace Garden are also within 3 miles (5 km).

Luxury amenities

This luxury hotel features a full-service spa, hot springs, and 7 restaurants. Families will appreciate the onsite laundry facilities and supervised childcare. Enjoy the indoor pool and perks like free WiFi.

Free wired Internet, refrigerators

Boasting comforts such as premium bedding and pillow menus, the 267 guestrooms offer thoughtful touches like bathrobes and slippers. LCD TVs come with digital channels, and other amenities include free wired Internet and 24-hour room service.

Premier Room 2 Single Beds City View

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 3 Max
$332* Per night/room Aug 31 - Sep 1

Run of the House 2 Twin beds

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 3 Max

Premier Room, Multiple Beds, Non Smoking, Garden View (Spa Access)

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 3 Max

Premier Room 2 Single Beds Garden View

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 3 Max

Premier Room, 1 King Bed, Non Smoking, Garden View (Spa Access)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Room 1 King Bed Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Chinzanso Tokyo ratings based on 2 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Chinzanso Tokyo

Everyone (2)
5 out of 5
Although everything was very nice, it appears the the hotel could use some renovations. Some of the rugs, carpet, and other areas appear to be pretty dated and older. But not terrible condition.

Posted by on Apr 10, 2019

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Comment from Hotel Management

Apr 11, 2019 by Guest Relations

Dear Guest, Thank you for staying with us and for giving your feedback on this site. We are continuously refurbishing and updating our facilities but have to do it step by step to make sure we do not inconvenience our guests. Thank you for your understanding! Guest Relations

5 out of 5
Hotel Chinzanso is one of the most spectacular properties I have ever visited. The gardens give the garden view rooms views that are unmatched in any other luxury urban hotel I have visited. The service is excellent with a wonderfully polite precision that made all requests feel as if they were expected and welcomed. A truly wonderful property I hope to visit again.

Posted by on Oct 7, 2018

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Comment from Hotel Management

Oct 7, 2018 by andre

Dear Guest, Thank you for writing such a kind review. Our garden is indeed very special and I am glad to read that you fully enjoyed the beauty of it. You mentioned that you hope to visit again - we will be there to serve you again with a sincere smile! With warm regards, Andre

Renovations + Closures

The following facilities or services will be unavailable from September 6 2021 to September 10 2021 (dates subject to change):

  • Swimming pool

The property will be renovating from September 6 2021 to September 10 2021 (completion date subject to change). The following areas are affected:

  • Swimming pool

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

Hotel Chinzanso Tokyo offers its guests a full-service spa, hot springs, and an indoor pool. There are 7 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. Event space at this hotel measures 6824 square feet (634 square meters) and includes conference space. A 24-hour fitness center, a terrace, and multilingual staff are also featured at the luxury Hotel Chinzanso Tokyo. An airport shuttle during limited hours is available for a fee. Parking is available for a fee. Smoking is allowed in designated areas at this 5-star Tokyo hotel.

  • 1 building
  • 267 guestrooms or units
  • 14 levels
  • 7 dining venues
  • 6824 sq ft of conference space
  • 634 sq m of conference space
  • Built in 1991
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Mejiro Station (2.1 km / 1.3 mi)
  • Metro station: Edogawabashi Station (0.6 km / 0.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hotel Chinzanso Tokyo offers 267 accommodations with DVD players and minibars. Beds feature premium bedding. A pillow menu is available. 42-inch LCD televisions come with digital channels and pay movies. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Tokyo hotel provides complimentary wired Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Renovation of all guestrooms was completed in September 2018.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Movies for purchase
  • DVD player
  • Refrigerator
  • Luxury bedding
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Toilet with electronic bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.

Miyuki - This restaurant specializes in Japanese cuisine and serves breakfast, lunch, and dinner.

IL Teatro - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Open daily.

Kinsui - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.

The Bistro - This bistro specializes in fusion cuisine and serves lunch and dinner. Open daily.

Mokushundo - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Guests under 4 years old are not allowed in the swimming pool or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hot springs on site

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, YU, THE SPA. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with hot springs/mineral springs and a spa tub.

The spa is open daily. Guests under 4 years old are not allowed in the spa.

  • Spa tub in spa
  • Minimum age to access spa is 4
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot springs/mineral springs in spa
  • Massages
  • Number of hot springs - 1

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Fees apply to access the spa area (pool, hot spring, and fitness facility) unless guests are booked in a Spa Access room category.

Guests must be at least 20 years to stay in a smoking room.

A scheduled power outage will take place on January 5, 2022, from 1 AM to 5 AM.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for JPY 4840.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: JPY 10890 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 22 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

For the comfort of guests using the public bathing areas and other public facilities, this property does not permit guests with tattoos to use the facilities.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Enhanced food service safety measures are in place.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Security system
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Guests are not required to pay the city tax when travel stay dates are between July 1, 2020 - September 30, 2021. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: JPY 3751 per person (approximately)
  • Airport shuttle fee: JPY 3200 per person (one-way)
  • Airport shuttle fee per child: JPY 1600 (one-way), (from 6 to 12 years old)
  • Self parking fee: JPY 1000.00 per night
  • Valet parking fee: JPY 2000.00 per night
  • Pet fee: JPY 10890 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: JPY 4840.0 per night
  • Facilities fee: JPY 4400 per person, per day and includes use of: sauna; spa tub; spa; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chinzanso
  • Chinzanso Hotel
  • Chinzanso Hotel Tokyo
  • Chinzanso Tokyo
  • Chinzanso Tokyo Hotel
  • Hotel Chinzanso
  • Hotel Chinzanso Tokyo
  • Tokyo Chinzanso
  • 4 Seasons Hotel Tokyo At Chinzan-So
  • Bunkyo Four Seasons
  • Four Seasons Bunkyo
  • Four Seasons Hotel Bunkyo
  • Hotel Chinzanso Tokyo Japan
  • Four Seasons Tokyo
  • Hotel Chinzanso Tokyo Hotel
  • Hotel Chinzanso Tokyo Tokyo
  • Hotel Chinzanso Tokyo Hotel Tokyo

You should know

  • Hotel Chinzanso Tokyo offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 8:00 AM to 10:00 PM.
  • Hot springs access available from 8:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

The property is a member of Preferred Hotels & Resorts.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.